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Enabled service presence status access i am unable to get it for system administrator please help me thankyou
Setup -> Manage Users -> Profiles -> System Administrator -> Service Presence Statuses Access and add the Presence Status that you have created.
@@tejasvispute thankyou
Routing configuration not showing please help me sir or mam
Plz check it. 1. Check routing settings.2. Verify agent statuses.3. Ensure queue capacity.4. Confirm user permissions.5. Clear browser cache or restart app.6. Enable Omni-Channel logging.
you are moving your cursor to fast ... and not highlighting the steps
Enabled service presence status access i am unable to get it for system administrator please help me thankyou
Setup -> Manage Users -> Profiles -> System Administrator -> Service Presence Statuses Access and add the Presence Status that you have created.
@@tejasvispute thankyou
Routing configuration not showing please help me sir or mam
Plz check it.
1. Check routing settings.
2. Verify agent statuses.
3. Ensure queue capacity.
4. Confirm user permissions.
5. Clear browser cache or restart app.
6. Enable Omni-Channel logging.
you are moving your cursor to fast ... and not highlighting the steps