thats the one i have. it doesnt do anything to prevent the thing from flapping open from wind. the door gets too oily from the pets over time and causes the plastic to become mishapen and hardened, stopping the flaps from going back to their original location. the magnets provided are weak also.
We're sorry to hear you've had difficulty with your door, Clark! Though no flap can withstand very intense wind, the strong magnets on these flaps do provide wind resistance. It is important to mention that it is normal to need to replace flaps over time due to the heavy use they endure. We do apologize for any misunderstanding. We would love to speak with you about your situation directly, to see what could be occurring to cause this and what might help. So that we can do so, please reach out to us. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
I have the same issues. Over time the flaps warp and the magnet doesn't hold good. With a little wind the flap stays open about an inch so it gets a little cool in winter time. The plastic cover isn't any good because I have to keep it by the door so it's unsightly but my dogs just use their nails to hook it off. Should have come on a hinge.
Hello there, thank you for sharing this experience. Based on your description, it is likely time to change out the flap for a fresh one, which will be part of regular maintenance needed over the pet door's lifetime. We would be happy to hear more about your specific model of pet door to help you locate the correct replacement flap. Give us a call at 1-866-738-4379 for further product assistance when you can.
Thank you for reaching out to us, Crystal! We have a great support article on our website regarding how to mount the flaps on the Extreme Weather Pet Doors: support.petsafe.net/s/article/How-to-change-the-flaps-on-the-Extreme-Weather-Pet-Doors If you are still experiencing issues after reviewing these steps, please contact our Customer Care Center so we can further assist you, as we cannot direct message you here. Our Care Center can be reached at 1-800-732-2677 Monday to Friday from 8AM-7PM EST. We also offer live chat or e-mail, which can be found here: www.petsafe.net/support/contact-us
thats the one i have. it doesnt do anything to prevent the thing from flapping open from wind. the door gets too oily from the pets over time and causes the plastic to become mishapen and hardened, stopping the flaps from going back to their original location. the magnets provided are weak also.
We're sorry to hear you've had difficulty with your door, Clark!
Though no flap can withstand very intense wind, the strong magnets on these flaps do provide wind resistance. It is important to mention that it is normal to need to replace flaps over time due to the heavy use they endure. We do apologize for any misunderstanding.
We would love to speak with you about your situation directly, to see what could be occurring to cause this and what might help. So that we can do so, please reach out to us. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
I have the same issues. Over time the flaps warp and the magnet doesn't hold good. With a little wind the flap stays open about an inch so it gets a little cool in winter time. The plastic cover isn't any good because I have to keep it by the door so it's unsightly but my dogs just use their nails to hook it off. Should have come on a hinge.
Hello there, thank you for sharing this experience. Based on your description, it is likely time to change out the flap for a fresh one, which will be part of regular maintenance needed over the pet door's lifetime. We would be happy to hear more about your specific model of pet door to help you locate the correct replacement flap. Give us a call at 1-866-738-4379 for further product assistance when you can.
My dog door is new and the flap came out please how do I put it back on
How do you put the flap back on when it falls off?
Thank you for reaching out to us, Crystal!
We have a great support article on our website regarding how to mount the flaps on the Extreme Weather Pet Doors:
support.petsafe.net/s/article/How-to-change-the-flaps-on-the-Extreme-Weather-Pet-Doors
If you are still experiencing issues after reviewing these steps, please contact our Customer Care Center so we can further assist you, as we cannot direct message you here. Our Care Center can be reached at 1-800-732-2677 Monday to Friday from 8AM-7PM EST. We also offer live chat or e-mail, which can be found here:
www.petsafe.net/support/contact-us