Hello Emanuell Smith, Thank you for reaching out to us and sharing your positive feedback about our product, Zato Connect. We appreciate your kind words and are delighted to hear that you find our product impressive and see the potential it holds. We will be sure to pass your feedback along to our dedicated team at Atomos. Your words are valuable to us and we are grateful for your support. Cheers! ATOMOS.
I just got mine a few days ago. I have a few questions. #1 why is the input a round-robin selection? You can't just select one of the three inputs. If you want USB you have to click it two times and it's so sluggish that when you get to SD card it blacks out the screen. This is intended for a LIVE broadcast. The UX makes this unusable. #2 When you browse for files, you hit the circle with the X (5:36 above), not intuitive at all. #3 if you are saving out PNG files at 1920x1080 why is the step at 7:39 needed at all? All the PNGs would be designed and graphics placed in advance, so Overlay Position is not needed at all. #4 why round robin input selection on PIP when selecting from the bottom row (5:57). #5 if you wanted to have a looping video "Live Stream Starting Soon" I assume you could save this as a video file that could loop from the SD card. I don't know what codec or file format would work for that. I tried a few, but don't show up as an option. Then when the live stream starts, you can just push the input button and hope it lands on the right input? This is not my first Atomos device,. I've been a customer for over 10 years, but the software is really holding it back. I was hoping for a streamlined piece of hardware that I could use on my cameras to set up and do live streams easy, but there are too many dealbreakers right now. I am holding onto it because I know you guys are good with firmware updates.
Hello there! Thank you for your comment, feedback and queries. We have informed our support team regarding this, please submit a ticket using the link below and our support team will answer your queries: support.atomos.com/hc/en-us/requests/new Cheers! Atomos
Hello Kenna's Kitchen, Thank you for your comment! Please feel free to contact our technical team; they will assist you with this concern; the link is provided below. atomos.zendesk.com/hc/en-us/requests/new ATOMOS.
Hi @KittyFace999, Thank you for reaching out to us regarding the HDMI delay problem you are experiencing. We apologize for any inconvenience this issue may have caused. To address this effectively, we recommend using our AtomFlex HDMI cable, which is designed to handle such issues efficiently. If you are already using the AtomFlex HDMI cable and still facing delays, please contact our tech team for further assistance. They are well-equipped to troubleshoot and provide you with a solution. Here is the link to get in touch with our tech support: atomos.zendesk.com/hc/en-us/requests/new We are committed to resolving your issue promptly and appreciate your understanding. Please do not hesitate to reach out if you have any more questions or require additional support. ATOMOS
Hello RionProduction, Dear Customer, Thank you for reaching out to us. We're glad to assist you with your query regarding the compatibility of Atomos Connect with gaming PCs and consoles such as PS4, PS5, Xbox, and others. Atomos Connect is designed to work seamlessly with gaming PCs and consoles. It enables you to output a clean signal from your desired source to the Atomos Ninja V, which can then be used to live stream your gaming footage to various platforms such as Facebook, RUclips, Twitch, and more. Whether you're looking to stream your gameplay, share your gaming content, or engage with your audience, Atomos Connect provides a reliable solution for your game streaming needs. If you have any further questions or require additional information, please feel free to ask. We're here to help. Cheers! ATOMOS
Hello @Ruoi Muoi TV, Yes, Zato Connect does support overlays. All of the features of Zato Connect's Overlay tab can be found in the article linked below. atomos.zendesk.com/hc/en-us/articles/5085689144335-Overlay-Tab-Add-Media-Layout We are here to resolve our customers' problems always. Please do not hesitate to contact us in the case of any confusion. Thank you again for reaching out to us. ATOMOS
Thanks for your comment Subhadeep, Please note that Zato CONNECT is limited to 1080p30 recording and streaming. For up to 8K RAW monitoring/recording, we recommend the Shogun CONNECT: www.atomos.com/products/shogun-connect Hopefully this answers your question! Cheers, ATOMOS
Compairing it to other rock solid and stable Atomos recorders I use this feels like an unfinished product. The monitoring is laggy, the menu is not intuitive at all, PIP and input selection is a complicated, SD card playback is also hard to use, You have no control at all over the streaming bandwidth even with a good ethernet connection, many of the UVC capture devices don't work, the touch screen is unresponsive time to time. I hope that a future firmware update can solve some of the issues.
Hi Abraham, We are sorry to hear that you have been experiencing difficulties with our product. We appreciate your feedback and apologize for any inconvenience caused. Our goal is to provide our customers with high-quality products and exceptional customer service. We understand that your experience with our Zato Connect recorder has not met your expectations. Please rest assured that we take your concerns seriously and are committed to resolving them as quickly and effectively as possible. We recommend that you reach out to our Atomos tech team to discuss your concerns in detail. They are available to provide assistance and address any technical issues you may be experiencing. The link is provided below. atomos.zendesk.com/hc/en-us/requests/new Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future. ATOMOS.
This opens up lot's of possibilities. Shoutout to the Atomos team on this great product.
Got to get me one maybe two!
Hello Emanuell Smith,
Thank you for reaching out to us and sharing your positive feedback about our product, Zato Connect. We appreciate your kind words and are delighted to hear that you find our product impressive and see the potential it holds.
We will be sure to pass your feedback along to our dedicated team at Atomos. Your words are valuable to us and we are grateful for your support.
Cheers!
ATOMOS.
Dos it's support peeking? Sounds like a big mistake from Atamos too many negateve reviews around internet. Will going to try out tomorrow.
Is there any plan to do an AtomOS Lite 10.06.00 soon, or the AtomOS Lite 10.05.00 was the last firmware for this device?
I just got mine a few days ago. I have a few questions. #1 why is the input a round-robin selection? You can't just select one of the three inputs. If you want USB you have to click it two times and it's so sluggish that when you get to SD card it blacks out the screen. This is intended for a LIVE broadcast. The UX makes this unusable. #2 When you browse for files, you hit the circle with the X (5:36 above), not intuitive at all. #3 if you are saving out PNG files at 1920x1080 why is the step at 7:39 needed at all? All the PNGs would be designed and graphics placed in advance, so Overlay Position is not needed at all. #4 why round robin input selection on PIP when selecting from the bottom row (5:57). #5 if you wanted to have a looping video "Live Stream Starting Soon" I assume you could save this as a video file that could loop from the SD card. I don't know what codec or file format would work for that. I tried a few, but don't show up as an option. Then when the live stream starts, you can just push the input button and hope it lands on the right input? This is not my first Atomos device,. I've been a customer for over 10 years, but the software is really holding it back. I was hoping for a streamlined piece of hardware that I could use on my cameras to set up and do live streams easy, but there are too many dealbreakers right now. I am holding onto it because I know you guys are good with firmware updates.
Hello there!
Thank you for your comment, feedback and queries.
We have informed our support team regarding this, please submit a ticket using the link below and our support team will answer your queries:
support.atomos.com/hc/en-us/requests/new
Cheers!
Atomos
Just wondering why is the screen so small.. wouldn’t bigger be better to see more detail
When will you be adding C2C support on the Zato?? I just received mine and am wondering if I should return or just be patient.
Hello Kenna's Kitchen,
Thank you for your comment!
Please feel free to contact our technical team; they will assist you with this concern; the link is provided below.
atomos.zendesk.com/hc/en-us/requests/new
ATOMOS.
Hello, can I import live time an results for streaming?
HOW to solve HDMI delay problem?
Hi @KittyFace999,
Thank you for reaching out to us regarding the HDMI delay problem you are experiencing. We apologize for any inconvenience this issue may have caused.
To address this effectively, we recommend using our AtomFlex HDMI cable, which is designed to handle such issues efficiently. If you are already using the AtomFlex HDMI cable and still facing delays, please contact our tech team for further assistance. They are well-equipped to troubleshoot and provide you with a solution.
Here is the link to get in touch with our tech support:
atomos.zendesk.com/hc/en-us/requests/new
We are committed to resolving your issue promptly and appreciate your understanding. Please do not hesitate to reach out if you have any more questions or require additional support.
ATOMOS
Can atomos connect do the same thing for game streaming ?
Hello RionProduction,
Dear Customer,
Thank you for reaching out to us. We're glad to assist you with your query regarding the compatibility of Atomos Connect with gaming PCs and consoles such as PS4, PS5, Xbox, and others.
Atomos Connect is designed to work seamlessly with gaming PCs and consoles. It enables you to output a clean signal from your desired source to the Atomos Ninja V, which can then be used to live stream your gaming footage to various platforms such as Facebook, RUclips, Twitch, and more.
Whether you're looking to stream your gameplay, share your gaming content, or engage with your audience, Atomos Connect provides a reliable solution for your game streaming needs.
If you have any further questions or require additional information, please feel free to ask. We're here to help.
Cheers!
ATOMOS
Does it support scoreboard or web overlay?
Hello @Ruoi Muoi TV,
Yes, Zato Connect does support overlays. All of the features of Zato Connect's Overlay tab can be found in the article linked below.
atomos.zendesk.com/hc/en-us/articles/5085689144335-Overlay-Tab-Add-Media-Layout
We are here to resolve our customers' problems always.
Please do not hesitate to contact us in the case of any confusion.
Thank you again for reaching out to us.
ATOMOS
@@AtomosChannel I read your guide and don’t see the web overlay feature or scoreboard feature. Please ask your dev improve the firmware ASAP
Does it support 4k hdmi input from 4k camera like z6ii or sony a7siii?
Thanks for your comment Subhadeep,
Please note that Zato CONNECT is limited to 1080p30 recording and streaming. For up to 8K RAW monitoring/recording, we recommend the Shogun CONNECT: www.atomos.com/products/shogun-connect
Hopefully this answers your question!
Cheers,
ATOMOS
Compairing it to other rock solid and stable Atomos recorders I use this feels like an unfinished product. The monitoring is laggy, the menu is not intuitive at all, PIP and input selection is a complicated, SD card playback is also hard to use, You have no control at all over the streaming bandwidth even with a good ethernet connection, many of the UVC capture devices don't work, the touch screen is unresponsive time to time. I hope that a future firmware update can solve some of the issues.
Hi Abraham,
We are sorry to hear that you have been experiencing difficulties with our product. We appreciate your feedback and apologize for any inconvenience caused.
Our goal is to provide our customers with high-quality products and exceptional customer service. We understand that your experience with our Zato Connect recorder has not met your expectations. Please rest assured that we take your concerns seriously and are committed to resolving them as quickly and effectively as possible.
We recommend that you reach out to our Atomos tech team to discuss your concerns in detail. They are available to provide assistance and address any technical issues you may be experiencing. The link is provided below.
atomos.zendesk.com/hc/en-us/requests/new
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.
ATOMOS.