How to Manage Customer Expectations - 11 Excellent Tips

[@Marketing360]

QOTD: What are some things you have done as a Small Business to Manage Customer Expectations?

[@Kas_Styles]

1. Be proactive with communication with customers.
2. Listen. Let them vent. Show them empathy. Reiterate/clarify what they say. Present a solution.
3. “Sorry for the hassle.” Gift them something. (This is my own tip but give them a compliment or two. It doesn’t have to be a gift card or anything worth money. Human psychology says that even something like a complement will make people feel good.)
4. Ask from help from team mates or do some research on google if needed.
5. Pivot points. Have a plan of if a customer has a problem be ready with ideas on what you could do to help.
Hounds tip: have a good CRM

[@AgungSB13]

Thank you for information, good luck

[@Marketing360]

You too!

[@lorieanncolopano2167]

Thank you for this, it's very helpful to me. I learned a lot and of course i want to apply my learning in my Small business 💚💚💚

[@Marketing360]

Awesome!

[@ibnuumar3018]

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[@Marketing360]

You are welcome

[@feryandika8707]

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[@Marketing360]

Thanks for liking

[@mattholzapfel1017]

Managing expectations is key to keeping happy customers! So helpful to get a refresher on this!

[@Marketing360]

Couldn't agree more Matt! Execution Excellence is our Motto and our Motto is "Non-Negotiable!"

[@babykay1952]

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[@Marketing360]

Sure thing!

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[@Marketing360]

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[@Marketing360]

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[@Marketing360]

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[@Marketing360]

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[@Marketing360]

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[@Marketing360]

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Too many crazy transitions in the intro. Looks like an instagram video.

[@Marketing360]

Thanks for the feedback! We've actually removed this intro in our newer videos :)

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[@Marketing360]

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[@Marketing360]

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[@Marketing360]

Of course!