Xero Bank Accounts - How to Reconcile a Refund for a Paid Invoice in Xero Using a Credit Note

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Learn how to reconcile in your Xero bank feed a refund given to a customer for a fully paid or partly paid invoice by using credit notes. This process can be used for full or part refunds.
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[@mark-and-trina]

👉 Master Xero the right way with The Ultimate Xero Course: bit.ly/3CFkMkl
❤ FREEBIES & GOODIES!!
►► Get your FREE Xero Setup Checklist here: bit.ly/3ZgSaqt
►► Set up Xero for just $5 with our 2.5 hour Xero Quick Start Course: bit.ly/3YZNN1U

[@WellesleyStudios]

This is always so helpful when I haven't done a refund in a while!

[@WellesleyStudios]

Xero needs to pin this to their own 'help page' their articles are difficult to understand!

[@kimbim0843]

Thanks you! It was so satisfying seeing the reconcilation suggestion pop up!

[@mark-and-trina]

Thanks!

[@Lochnivar]

Great video, really useful. Was able to use this method to reconcile a partial refund from a supplier for a paid bill. Like you said, the key is getting the date right (matching the original payment date) when you manually pay the refund, otherwise (as I found the first time I tried) Xero won't link it and go green in the bank feed.
I'm considering using the same method for a couple of payments that bounced back when paying suppliers (i.e. payment went out, then was returned due to their bank details changing) - although, I think deleting the statement lines is probably the better way of doing it else I might skew reporting etc.
Thanks a lot for your video

[@garyfowler715]

Really appreciate this video, really helpful and clear, thank you.

[@ykz1479]

VERY HELPFUL

[@donnablaber2688]

Brilliant. Thanks for your help.

[@jiiimmm7822]

Thanks a bunch!! Saved me a lot of hassles!

[@mark-and-trina]

Ha! Glad to help :)

[@heroicwhisper]

Fantastic video. Never knew how to create a refund. Will use your method in the future.

[@PatrickBrunelle]

Thanks for your helpful video! Just sorted my refund now, much appreciated!

[@mark-and-trina]

Great to hear!

[@christopher88888]

perfectly well explained, Thanks! 👍

[@WalkyTalkyWT]

Very useful one. I just learnt it today.

[@luzive6831]

Hi Mark, how do you correct the selling price of an invoice when a split payment has already been applied. Thanks.

[@WilliamHumphries-o4n]

Thanks for the video. One question - isn't it preferable to have the credit note associated directly to the invoice? Otherwise the invoice continues to show as fully paid. So could I remove the payment, apply the credit to the invoice, and then create receive and spend money transactions?

[@FirefishCreative]

Great tutorial! Thanks.

[@annachiarawanagat1158]

I have a bank deposit that has multiple payments and it also includes a customer refund with it. How do I reconcile it? My statement line is received not spent.

[@annachiarawanagat1158]

Hello Mark, Never mind I figured it out. I just clicked on the show spent item box and boom there they were. Thanks

[@FuneralVideoAUS]

Thank you, very helpful

[@michaeleric76]

I just started using Xero. My customer put a deposit on a sofa and then changed her mind, so I refunded her deposit. What I have now is a partially paid invoice that I am trying to refund. Do you have a video tutorial for that? Thanks!

[@RobynSchoombie]

How does this work for a part refund? I cannot allocate it on my xero.

[@Pablo-vp1my]

Thank you for the video! I am struggling with my paypal account refunds, would this work the same? `Also for Afterpay etc?

[@mark-and-trina]

Try this video ruclips.net/video/ybHTqeZ-vXk/видео.html

[@sayedalaraf134]

Thanks

[@RomeoDeltaWhiskey]

Thank you!

[@mark-and-trina]

Welcome!

[@cleverchad]

Awesome thanks

[@mark-and-trina]

Welcome 😊

[@weetbixx]

How can I put a refund against a payment that has already been reconciled?

[@mark-and-trina]

No. You need to unreconcile the original transaction.