🔴 5 Tips On How To Talk To New Clients
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- Опубликовано: 19 окт 2024
- Sales call fails and how you can avoid them. What should you say on your first call with a prospective client? What shouldn't you say? Here are 5 rules to run a successful sale call with a client so that you can close more jobs at a higher rate more often.
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05:00 - Tiers
12:27 - Tier #2
13:32 - Tier #3
18:02 - Strategy Call
22:04 - Tier #4
24:32 - Bigger Engagement = Longer Onboarding Process
25:54 - What you need to know before you get off a call
26:46 - Forget the script
27:30 - Build rapport
29:09 - What're 3 things a client needs to know
34:20 - 3 things I need to know
41:06 - What is rapport?
46:40 - Give the price
48:00 - What do you need?
50:27 - How to reach out with no network
01:01:41 - 3 things you need to know
01:02:23 - 5 rules to run a sales call
01:14:48 - Can't lose something you didn't have
01:18:00 - Why you need this letter
01:21:22 - Things you should never do on a sales call
01:26:00 - Don't go in with preconceived notions
01:29:02 - Recap
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T H I S
Can't believe this content is free. Such gold!
Thank you for this piece of goodness.
You bet Riley.
Riley Jones True!
I am one of the top 10% skilled people in my industry and when it came to the price I always fold so far down I am at novice prices.... just in the last 3 weeks watching his videos and buying the contracts, legal docs from the site.. I have gotten almost double my normal fees on every sale. Next year I know without doubt I will have tripled my income. Love it, and thank you.
3 days after this post.... new call this morning guy wanting to spend a really low fee to work with a cheap website platform. Normally, I would have said yes and then been through a month of stressful underpaid slavery just to get the business. Instead... I pulled my **** together and said "Here's what "I" want to do to help you make more money next year. I want to put you into a better platform for X reasons and I want 25% more on the monthly fee. Is that something you can even afford if it worked out to your benefit?" - I was sweating it hard lol.. and after a pause he goes "Yeah, I'll do that" - and then I got off the phone and gave my girlfriend a high-five because we both been watching these videos ;) I turned a small sale from someone I thought couldn't afford it into a very satisfactory sale that made me happy to do it. - Thank you!
hi Thomas, whose contracts and docs are you buying? ours?
@@thefutur Yes, the legal docs, proposal, employee and freelancer agreements, and videos were very helpful. Going through modifying them to suit me and pretty excited about 2019.
@@thomaskane4121 Thank you for supporting us. Excited to see you grow. You seem like a fast climber so you might consider checking out the Business Bootcamp. Would love to have you in there: www.thefutur.com/business-bootcamp/
So where you at now Buddy 😁
@@cryptomoonmining5490 I did everything right, and my business income did in fact triple; now I am trying to scale and its new for me too
This is absolutely therapy for me every day
Chris Do got me addicted ☺️😂
Watching him 😍☺️😍☺️
The only channel I'll hit thumbs up, comment, subscribe, turn notifications on for, and hang on every word while taking notes & practice/apply what I've learned. Chris never disappoints
Thank you so much Caleb.
We need to take some time to appreciate how clean these video thumbnails and slides are. Design from top to bottom!
V
Love the point on the bigger the engagement, the longer the onboarding process and the smaller the budget the smaller the onboarding process. Great tips. Thanks!
so many great takeways on this but my favorite is the part where Chris gets us to understand the importance of the client liking the designer and vise versa. Loved the baby sitter example.
Funny how i gained your trust by just watching this video. You give someone the impression that their business will be taken care of with utmost consideration as long as they are wiling to play their part
Thanks
The flow of conversation in your lectures is just BUTTER SMOOTH! Here I am sitting, after watching the whole thing and I do NOT feel tired, I just feel like I learned a hundred more things. The questions, the answers, the process of answering it - just all of it is brilliant. Thank you for keeping the fire in all of alive
Thank you 😊
I watched this stream without pausing knowing that I'd want to watch it 2 or more times so it all sinks in. You guys rock!
The legendary #1 headband! Makes sense that Chris Do is the keeper. Thank you for these absolute gems of knowledge as always!
I'm the guy who was taking lessons for another tier and applying it into a lower tier in the ProGroup. This is a second serving of humble pie. Thanks Chris and Matthew.
People who are on the fence about joining - the ProGroup is worth its weight in gold. Can't recommend this enough.
Just in time! This is exactly what I needed! Watched the whole thing. Best one and a half hours well spent!
This valuable content has only 45k. Really people need to pay attention to the stuff like this. Thank you, guys! Really appreciate the immensely practical content.
This episode is straight gas. I especially love the chart with keys to adjusting your sales call depending on the client dollar limit. Great stuff!
This is way more than just 5 tips, two years ago I watched this and learnt many tips, now watch again and found there are so many more I didn't pay attention to until after hitting the field. So many thanks for giving !
Amazing stuff right here...I can't believe I'm just seeing this in 4 years even though I watch almost all your contents.
Thanks to RUclips for bringing this my way.
Thank you The Futur, a lot of things I know today can somehow be attributed to you guys.
I love that we are taken along the journey of Blind...Keep it going Captain!
Thank you so much! I have been listening to your channel every day and I have learned so much! You make learning so pleasant and effortless.
Thanks for putting this content out there. You guys are rockstars. I'm inspired by you and I love the joy on your face when you speak, it's contagious.
aww, thanks Will.
Thank you Chris and the team for gifting us this valuable teaching and time. God bless you all.
This channel is solving so many business problems I have. I can't believe I'm watching this for free.
This is unbelievable. I am hooked. Never had such clarity and confidence.🙏
Thank you a Ton
Welcome to the Futur
Taking SO MANY NOTES. I thought I was good a sales calls, but this will help me up my A game!
The content is great, the message is simple, but clients are not simple. Most of the stuff will not work on "nightmare" clients. Let's face it, most business owners don't hire based on a pattern. What do you do if everything is fine, you agreed on terms, you deliver, then they push for more, more work without a new payment agreement. How you handle that ... there are so many scenarios, I've been in many situations that do not match any scenario, not even by far. Still, amazing videos, I enjoy watching. Thank you tons for everything!
Outline exact scope of work revision terms in a contract or at least an email before payment is taken to have something to point to if they ask for more. Its up to you to decide if you give them a one time freebie or not.
To be straight forward, this question should not be expected to be answered in this video since that doesn't have to do with sales/onboarding.
Love the minute by minute table of contents. I've referenced it on a lot of your videos, very helpful. Keep up the great work!
Watching this again and let me say it, THIS IS GOLD. Thanks Chris!
There were lots of doubts about the sales process, and how to put things with clarity and confidence - well a big thank you, Chris, Mathew, and Team for putting up this wonderful video- that too for free...!! Invaluable..!!
God how I love you guys so much. I have been learning like A LOT in such a short amount of time. Thank you so much for all your videos. You are really making a huge positive impact in my life! A big handshake/hug to everyone of you from Argentina. Keep this rolling forever please!!
So smooth, on point and man! What of great value this is!!!! ♥️🔥
I enjoy all of the Futur videos by Chris Do, they are inavuable for all creative professionals. I am a huge fan. In depth analysis from a designer who knows a lot about the business aspects of graphic design. Thank you so much!
I've been applying being unbiased 1:09:03 and it's crazy how well it works. They end up trusting you more because you don't come across as salesy or desperate. It works so well! Chris told me to do that and I was finally able to because I actually wasn't desperate for their money so it was very authentic and I really think this is going to position me more as the expert in the Southwest part of the US for my niche. Thank you Futur, you guys are awesome!!
bravo Jamil.
thank you for you content.
I always coming back for more value, good work!
Dang, the client negotiations was platinum, this is also platinum. And, just made me realize several things I have done wrong. Thanks for the clarity and the consistent, solid advice! Keep on educating!
You're very welcome. now go crush it.
this is a great lesson. Don't be afraid to talk money, It helps sort out the clients that have Maserati targets but Mazda budgets,
Been following this channel for months...this episode was mind blasting!
Thank you team!
I find this content extremely valuable and I am in construction. Keep up the great work.
cant stop watching these Futur videos.
Thanks for great content. Translating in my mind to my language and gettin pepared to talk with future clients. So egger to implement what i just gained.
Another fantastic episode my good sirs! " listen more than you speak ..." " don't sell pass a YES..." Thank you for these tips guys!
its 2021 and Im hearing this GOLD MASTERPIECE!!
Welcome to the Futur
@@thefutur I've been following your content for some time and I must say these are some valuable insights. Can't thank you guys enough! Keep up the gold word!
It's about to be 2022 and I'm just hearing this 😳😦 🍿
Thanks Chris Do for everything you do. You in light me every time. Your knowledge and informations are priceless. I can’t believe that this videos is a few years back still the amount of information here is timeless. I can’t find the words to describe exactly what I feel. Love and respect.
Great comments man! Some dope ideas, keep up the fire work
Watched til the end.... worth it.
Awesome video guys!!! A great book I bumped into recently called “The 3 Value Conversations” would be an awesome supplement to this this video. Great job! Love these types of vids
Thanks Henry.
Best Video of the Year!!! Thats says alot because I love the content!!
I needed to hear this! Thank you guys!
You have amazing content on this video Chris. Thank you for making this available.
I own a virtual and in-person administrative assistant business. Outside of the "project scope", I was able to apply this to my business. Thank you! I would love to here project scopes related to other types of businesses.
Deym, I really like everytime Mr. Chris gives an example or analogy
Thanks so much for putting this out for free!
You're very welcome
I wished I've known you guys (the Futur) soon. I've been watching some of your content. very eye-opening! great job guys!
I'm grateful this is free.
we need like multiple like buttons to press along this video's timeline. RUclips should add that like a new feature
As much as I appreciate and enjoy your videos, I am still having a hard time contemplating charging clients these types of prices. I will admit, my business is still fairly new. I'm more on the programming side than the design side, but I can take and apply ideas that I am learning from you all.
You guys are my heroes
A banger video! Thank you!
"I can deliver: A fast solution, High quality and Low cost - But you can only pick two!" ;)
I’ve used that one, it works. You want quality or quantity?
He deserves the number one headband for sure
Chris Do and Futur You are reason for all my little sucess in my design business :) Still following you for my establishment
Thank you 🙏
"devalues my work and spirit as a creative in the world"" I'm friggin ROLLING laughing!
Hey guys, thank you for the gold once again. Question; what would you consider an aggressive sales pitch/call? You want to close but don't want to come across desperate. You guys sound confidentially casual. :) Thank yous.
Don’t try to close. That was one of the key things we recommend.
Love this type of content
My favourite channel nowadays 👍
So much value. Thanks
Chris has a very specific way of asking "Why" that is likely inspired from "Never Split the difference" by Chris Voss. Voss cautions against "why" because it makes people defensive. "Why do you want to work with me?" is a good use of "why"
funny thing, everyone kept telling me to read that book, and I finally read it a few months ago, long after this was recorded.
@@thefutur that is funny indeed and very interesting that you have independetly developed similar ways to talk to people and to be present in the engagemt. I was certain you had read the book prior to this recording so was puzzled it was not in the book list at the end.
Mister Freeze is Ice Colddddd in that blue light
Matthew is so smart
Chris Do your content is legendary!
Thank you.
Great Guys. So kind & Smart
18:00 Just bookmarking this piece of wisdom
25:20 Final Onboarding table
41:52 Client questions deck
Very good information!
Watching from Kenya 🇰🇪 🇰🇪 , this is mind blowing knowledge, like somebody literary dropped a nuke in my head. Can't believe i digested all that! time for some action. Thank you so much for this.
let us know how you do!
Kenya!!!
QUESTION : If a client has already done Strategy/Discovery for their company, do you stop selling Strategy? Would they do Strategy a second time with you?
Wonderful and super helpful video! Loved seeing it live! I had a question that I wasn't able to have answered during the session (because you guys were dropping so much knowledge). Appreciate you all.
Rewatched the video and already answered: If they have done Strategy before, ask: Were you able to determine what your customer's pain points and challenges are? Why don't they buy/use your product/service? Did you write a user journey? What did you learn?
As always, you guys are awesome. Thanks
LOVE THESE INSIGHTS... very helpful, and I'm going to implement :) #BeREAL
Very powerful advice!
Love your #1 headband
Great video,Chris. BTW, did anyone else catch the Afro Samurai number one headband that he has on?
Here in Brazil, we rely too much on Whatsapp, from social interactions to business conversations. Last week our partner introduced us to a prospect, but the prospect only spoke through Whatsapp messaging, he was vague and not too responsive. He even sent me a briefing of his work through a message and I couldn't absorb nothing from it and his next question was: how much do you charge? How could I make the sales talk more engaging by messaging?
Amazing content as always, by the way! Thanks for sharing!
If I may, I’m no futur by any stretch , however I would think he would suggest: Qualify them to see if they meet YOUr standards as a client. Tell them “I’m glad I have the time to talk here for just a bit, I have about 10min - been very busy with major projects - ok, I’ll tell you a little about me and what I do , then I’d like to hear about what you need. We can see if I can even help you, maybe I can’t. And, if we have some circles that overlap, then maybe we can work together, if not we can part as friends “- #boom
If they dont jump in your hoops ( small teer business level 1- ) I want to work with people who are excited to work together - be ok with saying “I don’t think we would be a good fit . I do wish you well in the “futur”... if they are serious they will respect your time and professional response ! Good luck bro- hope I didn’t talk out of turn!
eu nem uso whatsapp, eu uso Zoom. Quem nao ta no Zoom e nao marca uma live nao ganha nada de mim. Tu vai economizar mto tempo perdido. As pessoas ou se encontram e tem prazer na conversa ou nada. Esse eh meu mundo
You are great Chris do.
Thanks for this content! it,s useful 👍
I’m a tattoo artist and these ideas apply as well. Thank you for the valuable information
This was excellent, thank you!
Thank you ! I just sold a logo for 5k I was the middle man between the client and a great artist I found on 5er - made them sign a release and make it so unique no one would know! It’s awesome and cost me about $100 not bad for a part time hustle- the less I try hahah it’s almost like , don’t even care if you get it or not- simply have a flash roll of industry words and facts - say them all matter of fact and blasé, and then when your done act board and walk away with your energy ... they stop you and you say ok it’s 5k I take $2500 down so I can clear my table and putt attention to your project - now I’m in negotiations for a video for $20k ( starting high I’ll make them work me down to 15k but I’ll ask for a Video testimonial review and recommendation ) haha you guys rock
Can you talk about royalties and getting paid for work that is continued to be used over time? Thanks!
Awesome podcast as always, really insightful as I'm prepping myself up to become a freelance designer. Throughout the podcast it is always mentioned that always determine or ask your client's budget as soon as possible. But somewhere on the podcast, Christ mentioned that asking for prices first will make clients think you'll only want their money and you're only thinking about yourself? Do I understand something wrong? Thanks in advance!
Like always what a great show... wish my talking skills were like yours shit I need improvement a lot.
Terrific👍Thank you🙏😃
So nice to have this
Thanks for tips that is valuable to me
39:50 that made me laugh XD the spirit and one with the art
You guys are the best
Can you do a video for artists and DJs in the music industry and how they would handle this process?
Question on forcing strategy into every engagement. I'm very guilty of this. How do you leave out strategy and still use stylescapes to avoid scope creep?
11:39 - which book do you mean? BTW: great content!!
Chris is the Hokage now and is teaching us some branding jutsu.
9 tails Chris😂
Spent 4 hours today writing a design proposal, - wish I had watching this before!
Hey Chris, Q: I'd love to know what your thoughts are on 'charge for an Initial Discovery Call or offer for free?
exactly the topic I needed right now. What time's do the pro group get together? Just thinking about timezones. Thanks
8am PST.
@@thefutur that works for me :)
I most definitely don't want to do design strategy. I just want to learn to sell.
Thank you!