It's not 90%, but most of the time when my guys come to me with problems, they already have most of a solution in mind, and my job is to ask them what they think would fix it, and also what do they need from me to help them get it fixed. A lot of times it's a confidence thing. Some people never get it, but that's ok. It takes all kinds to make the world go 'round. Also, sometimes I like to suggest something completely stupid. For some reason it jogs their brain into a solution if they can start by discounting the ridiculous.
It's not 90%, but most of the time when my guys come to me with problems, they already have most of a solution in mind, and my job is to ask them what they think would fix it, and also what do they need from me to help them get it fixed. A lot of times it's a confidence thing. Some people never get it, but that's ok. It takes all kinds to make the world go 'round.
Also, sometimes I like to suggest something completely stupid. For some reason it jogs their brain into a solution if they can start by discounting the ridiculous.
Just catching up on old comments. What sort of company do you have?