Had a similar issue with Bendpak. I own a 50K sq. foot body shop in NJ and it is equipped with over 15 mid rise Bendpak lifts. Almost every cylinder on each of those lifts had to be rebuilt after calling Bendpak they were very nasty and unhelpful. Long story short we absorbed all the fees to rebuild each cylinder Bendpak wanted nothing to do with it. Currently trying new manufacturers
Did just new seals, wear bushings and orings fix them?? Are they otherwise a tight cylinder?? Did you use the China seal kits, or did you measure them and source them from other manufacturers??
Wildfire Lifts has taken care of me long after my warranty expired. Bendpak told me I didn’t have enough subscribers to get any kind of sponsorship. Today I’m thankful they didn’t work with me. Hope you get this resolved.
Randy I have followed you for about a year now and enjoy your content daily. That lift you use is really nice and I am thinking about getting one for my new shop I am building on my farm at my home . I will look them up as I have been meaning to ask you about it for the last few weeks. I forgot during the holidays .🤠
The very concerning thing about all of this, Bendpak are aware of problems with leaking cylinders and were quite happy to let people to continue to work underneath these lifts. Bendpak, this isn’t good enough. In the comments there appears to be quite a few other people with this issue and a recall should have been issued.
I retired from a service industry after 40 years. At one point our manufacturing division notified me they could no longer supply parts to repair our customer units due to a parts shortage and they needed to focus on new units. I pointed out company policy that customer down units take precedent over new sales and I got the parts I needed. That company is number one worldwide, and that policy reflects that.
That’s a great policy for sure! In our towing industry, we are the same way. We actually even implemented rental tow trucks just to keep people going. It’s their livelihood when it’s down they have no other option. New sales will come you have to take care of the ones that have already spent the money.
The honesty of the video is the best part. If you have to call out a place a you don’t want to make it hard to move forward with buying new equipment from the company. But if they step up like they said you should be golden
I have a BendPak HD-9XW that is a year and a half old and the cylinder leaks. I will call Friday and see if they help out a little guy with out 300,000 subscribers.
If they have a known issue with cylinders and they’re not reaching out to customers to tell them, hey your lift could be bad. It could hurt somebody that sure speaks to integrity.
Fk that. So sick of shitty customer service. These companies sell shit that doesn't work then give you a hard time for wanting what you paid for. These companies have gotten to big for their britches
The bummer is they will still screw the little guy. The guy who doesn’t have the RUclips channel, they are only fixing your lifts because of the RUclips video otherwise you would get screwed just like the rest of us. For that reason I’m out.
Great news 👏 , but I do believe if I was bendpak and understood what you were doing as a dealer my first intuition would be to SEND a couple of reps to help you move forward with this problem and discuss your future plans. Because your social media network is all about inventory and those lifts are seen a WHOLE LOT.
We’ve had so many people ask why the vehicles don’t move on there and just had to answer them and it’s embarrassing that we can’t even maneuver them around reliably
If you plan to keep those lifts you need to put steel on top of those columns between them so that it will be stronger than simply the way it is now, having them connected will be much more stable across the lifts I am surprised that bendpack did not design that into the lifts good luck with that equipment!!!!!!!!!!
We actually had a template made to do just that and we stopped because we did not realize whether or not we would be taking them down or leaving them up.
Safes are unique: Must have documentation that you are original owner and get a notary etc. -Most of the parts are available online. -People steal safes and try to open them.
Well the problem us viewers have is that we can count on a nightmare if things go wrong with them. Mist if us dont have social media we can use to get resolve. Its great if they fix theie mistakes but it should have already been done. What I know is it starts with the leadership and works its way down. Whoever runs that joint is 100% responsible and then dumping it off down the line. Yeah I would say they have problems. The big man needs to look at himself. Its that easy. Make those changes you dont want to make.
@DavisDrives God they some cleaning up to do over there. You aren't the only one. I see the videos. What a nightmare. I bet you can't wait to get this off your plate.
I have their "heavy duty-est" (is that a word?) QuickJack in my personal garage as I can't move around and fool with jacks and stands, up and downs. I have had no trouble, but now, I worry about what I will experience if I need help.
Had some hydraulic cylinders UPGRADED by a reliable hydraulics rebuilder with one of my lifts. Down time costs money. A 3 month turn around for a WARRANTY replacement would NOT work for me. The $500 spent to have an outside company inprove my situation was money in the bank. One just has to plan accordingly when buying systems made overseas. Part of the buying process is betting against its lifetime warranty. 😂😂😂
@@DavisDrives Jokake construction out AZ made those towers. Check out a video on here called Carvana: The Making of a Vending Machine. It's pretty cool.
I own a shop in Wisconsin and installed a 14,000 lb drive on hoist bendpak and have the cylinder leaking right now. They are shipping me a cylinder and is supposed to arrive on Monday. They have been very good to work with and have set up getting an authorized installer to put it in for me. So bendpak has been good to me and are trying to make it right in a very timely manner.
I don’t need a 3 car lift but I do have budget for a single 9k lift. After watching this saga I will be switching my plans to a Wildfire lift for sure. No way on Bendpak!
There’s one glaring difference between the way they treated you and the way you dealt with your customers, “communication” a raging upset person will usually settle down as long as you talk to them. It’s been months this has been going on and sad to say she still tried to pass the buck or some of it onto Advance Auto Parts. You not only talked to your customers but you dealt with the issues as quick as possible. I was about to send you 16 fluorescent NOT stickers to put above Bendpak to rub it in their faces 😂, at least hopefully you guys can start using the lifts safely and you can move on from this…Good luck 👍🏽.
I hope you got rid of the counseling and saving some money. I just want to know where to send the bill for all of us listening to these problems when we have enough ourselves. 😂😂😂 I'm just kidding, my man. Get it all out. I might have to start a RUclips channel myself. Business is always fun for people who don't have one or more. All the best to everyone. Tomorrow is Friday, and I hope everyone has a great weekend. The BUCK stops at the top. Those lifts were a bad deal and how they handle it will be their name from here out. That's what I've done for decades. I fix any problems and money doesn't matter. I hope they treat you right.
I have numerous Advantage Lifts, the wide body, 11K four post and a couple 10k two post and I'm extremely happy with their operation. They also have the triple stacker and the wide body if your interested? I will be looking for the next update to see if everything gets taken care of, good luck bud!
I applaud you for keeping the faith in bendpak. I wonder how much longer you would have to wait on those parts if you didn't make that 2nd video? I agree, it's 100% bendpak fault,not the girl at the auto part store. I really hope they make this right. I live in ohio,but if I was ever in Virginia, I would love to see that giant toy box of dream cars. Keep doing what you do best
Hmmm, would you look at that! Look at it, just look at it! Why does it take a social media post or video to get a company to do something? Insanity! I'm sorry but this is not customer service! Things happen but C'mon...
You really don't have to say or do anything bad about them . Just quietly change out the Bendpaks for another brand , we will notice the change in the background , and the comments will start .
I hope they make it right for you and every body nose that people make mistakes your only human and it doesn't matter who you are you do make mistakes I got a feeling they will make it right that will be awesome sir
1) communication is key!!! It can be life or death for a company! 2) it shouldn’t take a high profile RUclipsrs video to get results!! What happens to the average Joe that saves his money to buy his lift and gets screwed over like this?
Glad they are going to make it right. I really wanted there open front 4 post but it is a big purchase for me and I don’t want to be in the situation you are.
Glad their going to finally make it right. Left a really bad taste and glad i came across this disaster. Took you forever to get the ball rolling and us guy's without the reach will most likely get blown off like people in the comments dealing with them.
Ya it doesn't matter what you say about this company. I understand you need to keep a somewhat good relationship with them so you can get your lifts fixed. But the wait times and breakdowns was enough to lose my interest
IMHO, The delay is the parts coming from some place other than the US. Overseas, in all likely hood. Unfortunately we as consumers in a lot of cases chase price and the US cannot compete w/cheap labour overseas sorry to say. Plus like you say, they are likely the only game in town on that style of lift. This is the downside from buying one of these non US made lifts. Good Luck.
Comment....However, you should have never had to make any of these videos in the first place. They should have corrected these issues the first time you called in a timely matter.....end of story. Let them know that if this happens a gain you will rat them out again and it will be even worse if they they do not take immediate action.
If Bendpak are prioritising getting you the cylinders that you need in under 2 weeks, where previously they took 5 months to get them to you, then they have taken them from a work order intended for another customer. So they are helping you, at the expense of someone else. That Bendpak would break a promise to another customer just shows what a bad business Bendpak is. They obviously don't care about their customers.
I bought a 4 post many years ago when the China junk 1st starting coming in, I looked at the shipping weight. How can 2 lifts rated at the same capacity be 300-500 lbs lighter. I looked at Benpack and did not like the looks of it. It’s a low price unit
Wildfire Lifts that Derek from Vice Grip Garage uses appear to be a better design ( they don't have open channels but fully boxed in with cut outs. If you have to use your 309,000 subscriber clout to get attention in the Bendpak office above the _mountain_ of the complaints that are pilling up there, you know Bendpak is very badly run.
I have the scissor lift. It had a pin in one of the rollers for the heavy duty wheels that was too big and seizing up. Also the safety latch was poorly cut which nearly caused my car to drop off suddenly on tue lift. I had to personally work on the latch and the mechanism to get to work properly. Their QC is horrible! I did get a new set of pins and they are aware that I had to fix the latch. It was well documented in emails. It was really disappointing because of how good the company used to be. This is why I invested in one. 🤷♂️ I would never recommend BenPak to anyone.
I would definitely get some stencils and have your installer make it say bendover… I have a huge garage and I’ll tell you what I buy something from Temu before I bought that garbage.. he say six months left the vehicle on the lift? 😂 no thx
The only reason that Bendpak got in contact with you directly is because of your 309k subscriber reach. This alone is unacceptable from that organization. What about someone with zero subs. I would suggest to everyone watching this video. Do your due diligence with regards to warranty and support in your country. I'll never buy Bendpak after watching these videos.
They more than deserved the BAD publicity..! they couldn’t possibly have handled your situation more poorly….we’ll all remember when lift shopping at Baarrett-Jackson next week
Had a similar issue with Bendpak. I own a 50K sq. foot body shop in NJ and it is equipped with over 15 mid rise Bendpak lifts. Almost every cylinder on each of those lifts had to be rebuilt after calling Bendpak they were very nasty and unhelpful. Long story short we absorbed all the fees to rebuild each cylinder Bendpak wanted nothing to do with it. Currently trying new manufacturers
Sounds familiar
Over 15 lifts?? So 16 lifts? 🤷♂️
@@louskunt9798 They have a 16th, but it's missing parts, so it can't be placed into inventory ;-)
Did just new seals, wear bushings and orings fix them?? Are they otherwise a tight cylinder?? Did you use the China seal kits, or did you measure them and source them from other manufacturers??
@@dc6233 Friends with a machine shop in town and we found correct seals to rebuild each cylinder and we now keep a few spares
Makes me glad I went with rotary for my lift over bendpak 😅
Wildfire Lifts has taken care of me long after my warranty expired. Bendpak told me I didn’t have enough subscribers to get any kind of sponsorship. Today I’m thankful they didn’t work with me. Hope you get this resolved.
We hope so too
Randy I have followed you for about a year now and enjoy your content daily. That lift you use is really nice and I am thinking about getting one for my new shop I am building on my farm at my home . I will look them up as I have been meaning to ask you about it for the last few weeks. I forgot during the holidays .🤠
Appreciate the support 💪💪 holler any time
Very unhelpful and arrogant customer service
The very concerning thing about all of this, Bendpak are aware of problems with leaking cylinders and were quite happy to let people to continue to work underneath these lifts. Bendpak, this isn’t good enough. In the comments there appears to be quite a few other people with this issue and a recall should have been issued.
I am buying 2 lifts this month, I will steer clear of Bendpak, thank you so much.
I retired from a service industry after 40 years. At one point our manufacturing division notified me they could no longer supply parts to repair our customer units due to a parts shortage and they needed to focus on new units. I pointed out company policy that customer down units take precedent over new sales and I got the parts I needed. That company is number one worldwide, and that policy reflects that.
That’s a great policy for sure! In our towing industry, we are the same way. We actually even implemented rental tow trucks just to keep people going. It’s their livelihood when it’s down they have no other option. New sales will come you have to take care of the ones that have already spent the money.
Bendpak, just make it right!
That's all the man is asking for.
Clearly they don’t care. It’s sad to see a great brand go downhill so fast after selling out.
The honesty of the video is the best part. If you have to call out a place a you don’t want to make it hard to move forward with buying new equipment from the company. But if they step up like they said you should be golden
I have a BendPak HD-9XW that is a year and a half old and the cylinder leaks. I will call Friday and see if they help out a little guy with out 300,000 subscribers.
I bet they try to blow you off. It’s a shame what they’ve become.
If they have a known issue with cylinders and they’re not reaching out to customers to tell them, hey your lift could be bad. It could hurt somebody that sure speaks to integrity.
Fk that. So sick of shitty customer service. These companies sell shit that doesn't work then give you a hard time for wanting what you paid for. These companies have gotten to big for their britches
Great way to put it
I was just going to order the BendPak PL-6KDT now it’s a lot of money but maybe not now don’t need a headache like this
The bummer is they will still screw the little guy. The guy who doesn’t have the RUclips channel, they are only fixing your lifts because of the RUclips video otherwise you would get screwed just like the rest of us. For that reason I’m out.
Great news. It is unfortunate that you had to post video's to get your issue resolved
That part is very unfortunate
Great news 👏 , but I do believe if I was bendpak and understood what you were doing as a dealer my first intuition would be to SEND a couple of reps to help you move forward with this problem and discuss your future plans.
Because your social media network is all about inventory and those lifts are seen a WHOLE LOT.
We’ve had so many people ask why the vehicles don’t move on there and just had to answer them and it’s embarrassing that we can’t even maneuver them around reliably
Talk is cheap, lets see the cars reliably moving up/down and cycling through the shop. 👍😁
We are with you on that sir 💪💪👍
Too little too late. I will never buy one.
If you plan to keep those lifts you need to put steel on top of those columns between them so that it will be stronger than simply the way it is now, having them connected will be much more stable across the lifts I am surprised that bendpack did not design that into the lifts good luck with that equipment!!!!!!!!!!
We actually had a template made to do just that and we stopped because we did not realize whether or not we would be taking them down or leaving them up.
Great looking shop(s)!!!
Appreciate that, we were pretty proud of it till we got frustrated
Was looking at ordering 6 new 4 posts...think I might skip over Bendpak 😂
They all seem to leek some what
I’m having a problem with a canon safe, $35 part. For some reason they cannot seem to successfully ship it to me. Baffles me at the incompetence.
It seems to never end
Safes are unique: Must have documentation that you are original owner and get a notary etc. -Most of the parts are available online.
-People steal safes and try to open them.
I am still not getting the bendpak lift
Well the problem us viewers have is that we can count on a nightmare if things go wrong with them. Mist if us dont have social media we can use to get resolve. Its great if they fix theie mistakes but it should have already been done. What I know is it starts with the leadership and works its way down. Whoever runs that joint is 100% responsible and then dumping it off down the line. Yeah I would say they have problems. The big man needs to look at himself. Its that easy. Make those changes you dont want to make.
Yes, agreed problem finally got to the top of the totem pole and resolve is happening well we hope it is
@DavisDrives God they some cleaning up to do over there. You aren't the only one. I see the videos. What a nightmare. I bet you can't wait to get this off your plate.
Bendpak needs to send out a c-suite rep for an on camera interview to discuss this failure.
That would be great but also will never happen. They can't take being told they messed up
I have their "heavy duty-est" (is that a word?) QuickJack in my personal garage as I can't move around and fool with jacks and stands, up and downs. I have had no trouble, but now, I worry about what I will experience if I need help.
Thanks for sharing
Appreciate you watching!
After hearing all the nightmare stories in the comments, I’m going with another brand. Ever since they sold out they’ve gone downhill.
bad customer service isn't a mistake. it's a conscious choice.
And yes anyone would be proud of it JW 💯 my man
Thanks my man
Had some hydraulic cylinders UPGRADED by a reliable hydraulics rebuilder with one of my lifts. Down time costs money. A 3 month turn around for a WARRANTY replacement would NOT work for me. The $500 spent to have an outside company inprove my situation was money in the bank. One just has to plan accordingly when buying systems made overseas. Part of the buying process is betting against its lifetime warranty. 😂😂😂
It sure does for darn sure
when the cylinders showup and installed and work properly then it the case can be closed.
That’s the plan !
Fingers crossed
Quality went to crap when manufacturing of lifts went to China!!!
Hope the new upgraded China made pumps work
Thanks for the update. Glad Bendpak is making it right.
If you have $8M to spend you can have one of those 5-7 story all glass Carvana vending machines built on your property.
Spent about half of that on this piece of property probably should’ve gone that direction lol
@@DavisDrives Jokake construction out AZ made those towers. Check out a video on here called Carvana: The Making of a Vending Machine. It's pretty cool.
It’s very very cool. I’ve looked at one really closely extremely well thought out and designed.
I own a shop in Wisconsin and installed a 14,000 lb drive on hoist bendpak and have the cylinder leaking right now. They are shipping me a cylinder and is supposed to arrive on Monday. They have been very good to work with and have set up getting an authorized installer to put it in for me. So bendpak has been good to me and are trying to make it right in a very timely manner.
That’s great to hear glad they’re taking care of you! We hope this goes the same
I HAVE PERSONALY HAD BAD CUSTOMER SERVICE FROM BENDPAK WITH THE LIFTS IN OUR SHOP IT WAS RIDICULOUS TRYING TO GET THEM TO REPAIR ALMOST 2 NEW LIFTS
I don’t need a 3 car lift but I do have budget for a single 9k lift. After watching this saga I will be switching my plans to a Wildfire lift for sure. No way on Bendpak!
The power of RUclips 😉
I have lifts from rotory, atlas, & a couple other chinese makes,, they ALL LEEK!
Leak! SMH
And I've had an Atlas for over 4 years, no leaks at all.
There’s one glaring difference between the way they treated you and the way you dealt with your customers, “communication” a raging upset person will usually settle down as long as you talk to them. It’s been months this has been going on and sad to say she still tried to pass the buck or some of it onto Advance Auto Parts. You not only talked to your customers but you dealt with the issues as quick as possible. I was about to send you 16 fluorescent NOT stickers to put above Bendpak to rub it in their faces 😂, at least hopefully you guys can start using the lifts safely and you can move on from this…Good luck 👍🏽.
Communication is 100000% key well said
great set up.
Thanks we just want it to function as good as it looks
Of course they called….. after they saw all the comments 😂
Yep crazy isn’t it
Suggestion......maybe look in to who makes the Carvana Car Vending machine to see who makes their lifts for the car vending machine.
I used rotary in my shop
Should’ve taken a picture of ours. It’s definitely 30 years old if not older.
I hope you got rid of the counseling and saving some money. I just want to know where to send the bill for all of us listening to these problems when we have enough ourselves. 😂😂😂 I'm just kidding, my man. Get it all out. I might have to start a RUclips channel myself. Business is always fun for people who don't have one or more. All the best to everyone. Tomorrow is Friday, and I hope everyone has a great weekend.
The BUCK stops at the top. Those lifts were a bad deal and how they handle it will be their name from here out. That's what I've done for decades. I fix any problems and money doesn't matter. I hope they treat you right.
Weekend can’t come soon enough lol they always said they’ll be days like this lol
This guy is so nice.. I would have never taken down the first video... Let them repair BEFORE the vid goes down...
Cool ,that's awesome
We shall see
I have numerous Advantage Lifts, the wide body, 11K four post and a couple 10k two post and I'm extremely happy with their operation. They also have the triple stacker and the wide body if your interested? I will be looking for the next update to see if everything gets taken care of, good luck bud!
Thank you for the posts and I will not order a Bendpak until I hear a better reason to.
I applaud you for keeping the faith in bendpak. I wonder how much longer you would have to wait on those parts if you didn't make that 2nd video? I agree, it's 100% bendpak fault,not the girl at the auto part store. I really hope they make this right. I live in ohio,but if I was ever in Virginia, I would love to see that giant toy box of dream cars. Keep doing what you do best
Hmmm, would you look at that! Look at it, just look at it!
Why does it take a social media post or video to get a company to do something? Insanity!
I'm sorry but this is not customer service! Things happen but C'mon...
Once bitten twice shy.
You really don't have to say or do anything bad about them . Just quietly change out the Bendpaks for another brand , we will notice the change in the background , and the comments will start .
👍👍💪
I hope they make it right for you and every body nose that people make mistakes your only human and it doesn't matter who you are you do make mistakes I got a feeling they will make it right that will be awesome sir
Pretty bad they only want to help once you post a video.... Wildfire lifts also have the double wide
1) communication is key!!! It can be life or death for a company!
2) it shouldn’t take a high profile RUclipsrs video to get results!! What happens to the average Joe that saves his money to buy his lift and gets screwed over like this?
Glad they are going to make it right. I really wanted there open front 4 post but it is a big purchase for me and I don’t want to be in the situation you are.
Those German Lifts at SEMA are fkn' solid next level wetdreams!
Was just about to purchase a Bendpak no longer sorry
Nothing like losing millions in cancelled contracts in one day to wake up customer service. But have they learned their lesson?
is that red land rover defender old school inside the other building?
Yes it is
Lamborghini key is only $500? Heh, that's cheaper than my Volvo key. Consider yourself lucky.
Oh, you want it cut AND programmed? That will be another $1K please ;-)
@@jamesplotkin4674 Yeah, the total for my Volvo key after programming and everything was $1200 all in.
Glad their going to finally make it right. Left a really bad taste and glad i came across this disaster. Took you forever to get the ball rolling and us guy's without the reach will most likely get blown off like people in the comments dealing with them.
Ya it doesn't matter what you say about this company. I understand you need to keep a somewhat good relationship with them so you can get your lifts fixed. But the wait times and breakdowns was enough to lose my interest
Great information honest truth.
IMHO, The delay is the parts coming from some place other than the US. Overseas, in all likely hood. Unfortunately we as consumers in a lot of cases chase price and the US cannot compete w/cheap labour overseas sorry to say. Plus like you say, they are likely the only game in town on that style of lift. This is the downside from buying one of these non US made lifts. Good Luck.
I built a shop in 2024 Bendpak had bad customer service then. I see nothing has changed.
About time!
You weren’t wrong to put your experience with Bendpak on RUclips.
Videos get asses moving!
Time will tell
Maybe they should start buying their parts from a more reliable source.
Comment....However, you should have never had to make any of these videos in the first place. They should have corrected these issues the first time you called in a timely matter.....end of story. Let them know that if this happens a gain you will rat them out again and it will be even worse if they they do not take immediate action.
I am not buying a bendpak lift. Admittedly I only have one car, and I park that outside as I don’t have a garage.
Your so honerable😊
Try our best
This convinced me to go with Challenger lifts lol. This is beyond horrible customer service. This is what you get for outsourcing and not check QC.
They should professionally clean and resurface your damaged floor and compensate lost income
If Bendpak are prioritising getting you the cylinders that you need in under 2 weeks, where previously they took 5 months to get them to you, then they have taken them from a work order intended for another customer. So they are helping you, at the expense of someone else. That Bendpak would break a promise to another customer just shows what a bad business Bendpak is. They obviously don't care about their customers.
I bought a 4 post many years ago when the China junk 1st starting coming in, I looked at the shipping weight. How can 2 lifts rated at the same capacity be 300-500 lbs lighter. I looked at Benpack and did not like the looks of it. It’s a low price unit
Cool 😎!
Definitely NOT buying Bendpak after the shit support and low quality of product exposed!!
They only made it right when forced to.
Wildfire Lifts that Derek from Vice Grip Garage uses appear to be a better design ( they don't have open channels but fully boxed in with cut outs. If you have to use your 309,000 subscriber clout to get attention in the Bendpak office above the _mountain_ of the complaints that are pilling up there, you know Bendpak is very badly run.
Bendpak is a complete joke. I would never trust there lifts with my life or anyone eles.
I have the scissor lift. It had a pin in one of the rollers for the heavy duty wheels that was too big and seizing up. Also the safety latch was poorly cut which nearly caused my car to drop off suddenly on tue lift. I had to personally work on the latch and the mechanism to get to work properly. Their QC is horrible! I did get a new set of pins and they are aware that I had to fix the latch. It was well documented in emails. It was really disappointing because of how good the company used to be. This is why I invested in one. 🤷♂️ I would never recommend BenPak to anyone.
A call from Commifornia 😂! Well that explains the problem!
😂😂
China Mfg. materials are crap! Use an American Mfg. lift and parts. 👍
I would definitely get some stencils and have your installer make it say bendover… I have a huge garage and I’ll tell you what I buy something from Temu before I bought that garbage.. he say six months left the vehicle on the lift? 😂 no thx
The only reason that Bendpak got in contact with you directly is because of your 309k subscriber reach. This alone is unacceptable from that organization. What about someone with zero subs. I would suggest to everyone watching this video. Do your due diligence with regards to warranty and support in your country. I'll never buy Bendpak after watching these videos.
I too will not use bendpack because of the poor customer service.
Shi* happens .
They more than deserved the BAD publicity..! they couldn’t possibly have handled your situation more poorly….we’ll all remember when lift shopping at Baarrett-Jackson next week
WILDLY DANGEROUS. LIFTS MAY FALL ON YOUR EMPLOYEES. THE DEFECTS SHOULD BE REPORTED TO SAFERPRODUCTS.GOV FOR PRODUCT SAFETY RECALL(S).
Rotary 9000’s here….several, much much better lifts…!