Is Frontier THE WORST Airline? Why we no longer fly Frontier Airlines. FEES & CANCELLATIONS! (2023)
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- Опубликовано: 31 май 2024
- A year ago, we had high hopes that Frontier Airlines would be our preferred airline out of our hometown airport of Myrtle Beach. But after our last 3 flights were cancelled, seeing their high baggage fees, and their new strict bag policy at the gate, we have changed our minds.
From an internet search:
FRONTIER AIRLINES PAYS GATE AGENTS AN INCENTIVE TO REJECT BAGS:
www.kron4.com/news/frontier-a...
FRONTIER AIRLINES PAYS BONUS TO GATE AGENTS FOR STOPPING OVERSIZED BAGS:
liveandletsfly.com/frontier-a...
FRONTIER NOW CHARGES A FEE TO BOOK ONLINE:
www.9news.com/article/news/lo...
Have you flow Frontier Airlines? Tell us how it went in the comments below! Good & Bad!
Did it once, and I promised never to punish myself again...🤬
Yes.... 1 time and never again.... It is CRAP all of them are CRAP
I've only flown with them 1 time from Dallas to San Diego this past July and I had a good experience. Only took a personal item and they didn't make a fuss about it. Obviously the seats are very thin... no wifi etc but for a quick flight it wasn't bad.
@@javafreak10 Nice to hear! Maybe they are not checking bags as closely as before? Time will tell! Thanks for watching and for leaving a comment! Safe travels!
I arrived to check in baggage 15 minutes before it closed but the rude lady at check in argued for ten minutes that we were late and we were forced to rebook to the next day. My grandma and aunt were forced to make a connection in Denver for nine hours while I was able to take the nonstop flight (plenty of seats available!) The ticket costed $169 total but that went up to $1100 cause we also changed our departure airport a week before. The change fee was 350$ but it was our only option. Other fees of fees added up too and seat selection/baggage.
I’ve never seen an airline work so hard to go out of business.
It seems that as soon as their merger did not happen with Spirit that things went downhill. I just read that they now pull the agents of the counter 1 hr before the flights, so if you are running late and need to check a bag you are out of luck.
Frontier has the potential to be a good airline. Ultra low cost airlines are a necessary evil because there is a market need for cheap flights like people of low income that want to visit their family, attend a funeral or wedding, or need a cheap vacation, or middle income folks that rather spend money elsewhere in their vacation. However they absolutely do not have to suck.
😂😅
TRUTH
They have a class action lawsuit against them. I’d definitely look into it and jump in if there’s still time!
Good to know that. Thanks!
LERN THIS TRICK..... If you have a Bag / Backpack with Straps.... Always put the bag/backpack in with the straps facing the back of the box so it will not catch on the short rim of the box.... and if they place it in the box make sure they do it the same way....
That is a great suggestion! Great idea! Thanks for watching and for leaving a comment! Hope your next flight is a great one!
We have flown frontier for years but we won’t anymore. They purposely separate parties now to force you to pay for seats if you want to be together. We were on a flight with at least 1/3 of the seats empty but they seated me in row 7 and my husband in row 21. Other passengers were complaining of the same. This is something new-another way to nickel and dime their customers.
Wow...that's new! Yes, another way to get you to buy a seat. Another reason they are on the bottom of the list in Consumer Reports. All the way at the bottom! Thanks for watching and thanks for leaving a comment!
My mom was charged on Tuesday for a bag she has used before. Then, on her way back yesterday, they had overbooked the flight, and they had to buy tickets through another airline because they didn't have flights until tomorrow for 2 passengers. There were 3 other families without seats.
They sent an email at 11:30am that flight was delayed from
Sorry to hear! Thats crazy and I've heard stories like this before with Frontier. Hope Frontier paid for their seats on the other airline. Thanks for sharing!
Oh, and they sent an email yesterday at 11:30am say her 3:30pm flight was delayed to 5:30pm. She got there at 1:10pm. The flight ended up leaving at 3:30pm.
@@tinaking9218 That's crazy. If she got there expecting the flight to be at 5:30 she would have missed it when it left at 3:30!!!
COME ON..... They over booked and YOU had to pay..... LIE LIE LIE...... Law says they have to make it right not you..... I'm fed up with people not knowing their rights when this stuff happens... Do you know you can make them pay 4 times the amount of your cost for doing that to you..... READ THE LAW PEOPLE.... IT IS IN THE LAW IN BLACK AND WHITE.... I go nowhere on a plane without knowing my rights..... when you do they hate it and it is not a voucher it is cash money..... Vouchers are only for hotels that they know will take them and THEY MUST MAKE SURE THEY HAVE SPACE OR PAY FOR A REAL HOTEL AT COST....... STUPID PEOPLE READ THE LAW..
What a very strict procedures in that airlines sir Steve!
Have a safe travels guys ..hello miss Sue 😊
Hi Yani! Yes, our budget airlines here in the US can be a pain to fly. Hope your local airlines are better! Sue says hello! Thanks for watching!
They check every bag. Also I've had a flight canceled while waiting to get on the plane because they did not have crew....they knew that hours before and never told us.
They really know how to turn off customers, don't they? Thanks for watching and for leaving a comment!
Thank God that stewardess reassigned you, that had to have been pleasant and appreciated. I was looking forward to my upcoming flight on frontier but now I'm filled with trepidation and vowing to pack very light.
Yeah, so theret won't be any surprises for your trip. Just check the size of your bags on their website and make sure that you're very close to their guidelines. Hope you have a great trip. Thanks for watching. Hello to all!
Last week when I went to Orlando, on both ways the gate agents did not check any personal items and carry on baggage at all. Either they stop doing that thanks to you and other social media, or both flights were delayed by 4+ hours so they were too exhausted to care.
Good to know! Maybe they will stop hassling people! Time will tell! Thanks for watching and for leaving a comment!
Why are they so strict 😕 It's like they're trying to make up for some monetary shortfalls by trying to get extras out of you guys 😮 Canceling flights is wrong because that will screw up hotel reservations and not to mention if your working m, it cuts into vacation time. We wont fly Frontier 👈🏻 Thanks Steve and Sue, enjoy your weekend 😀
I know...flying is not fun anymore and they are not helping. Frontier changes the days they fly after you make your reservation. It happened 3 times to us. Such a pain. Thanks for watching guys!
Well they mess up they are to pay you or your hotel and cost go look up the law... and use it....
@@user-xt1fm9rh6r Will have to remember that if we ever fly them again! Thanks!
You get what you pay for! The convenience from Myrtle is great rather than drive 2 1/2 hours and have probable flight delays using Breeze.
Yes, and that is why we need Breeze to come to Myrtle Beach! Thanks for watching!
I had a round trip flight with frontier. They emailed me to take a later flight and they would give me a free flight because they were overbooked. Instead of the gate agents showing some accommodations or customer service, they tried to force people to pay $100 for their personal items or you couldn’t board. I refused to pay the $100 so I just booked a flight on United. People have to work.
We continue to hear stories like this and it seems Frontier doesn't understand how it turns customers off! Thanks for leaving a comment and thanks for watching! Hope your next flight is a great one!
I have flown with them three times. They just got worse and worse. On Sunday, because of Frontier delaying my flight and making me miss their own connecting flight in Denver, I would have been stuck in the Las Vegas airport with my grandson for 24 hrs. I cancelled my frontier flight, which I may or may not get a refund for, and paid Delta $600 just to get us home by 6:00 a.m. (7 hrs earlier than Frontier would have). This airline is horrible! If you value your sanity, you won’t risk flying with them. It’s not cheaper if you don’t actually get the flight you booked. I will say that most of their employees are really nice and helpful and I feel sorry that they have to get blasted by angry customers for things that are usually not their fault (cancelled and delayed flights, broken equipment).
That was some awful flight! They should give you a refund!! As I type this, we are in the middle of flying frontier once again to see if the experience is any better from when we last flew them a year ago. When we went to check our bags, the counter agent said that if anyone asks her for assistance, she'll be forced to charge them $25. Now that's customer service for you LOL. Thanks for sharing your experience and thanks for watching the video. Hope your next flight is a great one!
Fantastic video my friend
Thanks for sharing
Love it
have a wonderful day
big like 19
Thank you! You too! Appreciate your support! Have a great week! Thanks for watching!
I had my flight delayed 7 hours. When I arrived, no one was at the front desk, I was running everywhere to try to find information. I missed the flight by 3 minutes because it's impossible to check in. No boarding pass. You have to use whatsapp to communicate with them now. No reimbursement. No change to later flight. When someone finally came out from the plane, she kept on arguing with me and thought that 1 hour before the flight was late. This is in sacramento fronteir. I just tell myself that the man in the sky doesn't want me to fly that day. 😂
That's horrible to hear. It seems frontier creates a bunch of rules to make the flights more of a hassle for their passengers when they should be brending over backwards to accommodate the passengers. I've read that they now close the check-in counter an hour before the flight is supposed to take off. So if you arrive after they close, I'm not sure how you're supposed to check in your bags. We're flying them again very soon and we'll do a follow-up on our experience with them because we've tried to avoid them over the last year. Thanks for sharing your story. Hope your next flight is a better one. Cheers!
I fairly recently flew from San Juan, Puerto Rico to Atlanta, Georgia. While in San Juan, they told me to go to the gate printed on my boarding pass. A few minutes after the boarding time I noticed that no one was boarding. Turns out my plane had switched gates but Frontier Airlines didn’t send any notice of the gate change. I almost missed my flight. Had I not flagged down an employee, I would have never known. You’d at least think that they’d let the passengers know but they didn’t. I’ll never fly with them again.
Hey, you would think budget airline or not simple customer service procedures like that should be normal! That's what happened to the person we interviewed in the video. She was never notified that her flight was canceled. She went to the airport, arrived at the gate and nobody was there! Thanks for watching. Thanks for leaving a comment. Hope your next flight is better!
Oh เป็นสายการบินที่เข้มงวดมาก Thanks for sharing ❤
ใช่แล้ว! กฎเยอะ! ขอบคุณที่รับชม!
Greetings! Thanks for the interesting and useful video, it's good that you share your experience with this company! I invite you to a new video, I will be glad!
I will check it out! Thanks for your support!
Hi NJ Steve and Sue! I'll be in Myrtle Beach from 8/10-8/14 to celebrate my birthday! Maybe we can meet up!
Hey Verba! Unfortuanely, we won't be here :( We are leaving this WED (8/9) for Punta Cana. Sorry to miss your visit here...a get together would have been fun! Happy Birthday! The ocean water here is 85 and the water has been calm. Hope you have a great trip and birthday! Thanks for watching!
@@TravelwithNJSteveandSue sounds like I'm in for a great stay! As you always say,"safe travels " to you and Sue! Punta Cana is next for me!
@@verbabrown1820 If you do go to Punta Cana, check out the Majestic Resorts! We are heading to the Majestic Elegance!
Just think of the caliber of pilots!
I sure hope they're okay!! Thanks for watching and for leaving a comment!
Very informative. One positive was the flight attendant did you folks well giving you a better seat than by the lavatory. That was remarkable. But the thin seats, narrow pitch between seats and obvious chiseling the company is doing to nickel and dime customers is awful. It sounds like from other customers they are not code sharing partners with other airlines and this has angered passengers who have been bumped, sometimes for unclear reasons. I wonder how the morale of their team members on the frontline are.
Yes, we were impressed that the flight attendant moved us without us asking! Great service. As far as morale, when we flew with them over a year ago the flight attendants and gate agents seemed really excited about frontier and talked about how the airline is expanding and that the future looked bright with the planned merger with Spirit. Once that merger did not happen, the mood seemed quieter. Thanks for watching and for leaving a comment!
We don't have Breeze in our area, but I think I will avoid Frontier due to your info.
Too bad Breeze is not near you. If you ever do have to fly Frontier just be aware of their baggage rules and be ready for schedule changes after you book! Thanks for watching!
At this point in my life, I just fly Delta. I'd rather just pay a little more up front and have a seamless experience or stay home. I know money is tight, so I get it. But it doesn't pay to fly disreputable airlines.
I don't blame you one bit! What they say is true.....You get what you paid for. Thanks for watching and thanks for leaving a comment!
@@TravelwithNJSteveandSue Happy travels
Hi. I hate to fly I would not ever fly out on cheap airlines like this. They are just trying to rip people off you could try. AAA to help you or try the train like Amtrak.
I know you're right. Traveling by plane is a real pain. We need a better way to get around long distance. Thanks for watching. Thanks for leaving your comment!
I would never take Frontier. I have never flow on an airline that checks personal item size. Even the one I flew on in Asia that weighed personal items (rare), I will never fly on again.
Let's hope with all the negative press frontier will stop hassling their flyers as they board! Thanks for watching and appreciate your comment!
Klasse Grüße aus Berlin es grüßt der Berliner
Hallo und Willkommen! Danke fürs zuschauen!
Oh that doesnt sound good at all.
It certainly sounds like frontier are giving themselves a bad reputation.
The last row seats dont look very nice with no window. xx
We agree! We had such high hopes for them 1 year ago! Thanks for watching and for leaving a comment!
2nd try at leaving a comment. The first one disappeared. Glad they moved you away from that windowless seat.
Hey HW...yes flying with no window would not have been fun. Hope your budget airlines in Australia are a better! Thanks for watching!
Spirit do the same shit too
I've heard that too. It seems budget airlines go out of their way to make life miserable for the passenger! Thanks for watching and for leaving a comment!
Junk,Junk,Junk,Airline!Truth,be told!
Yeah in the last consumer reports rating from last month frontier was at the bottom of the list...
the last
Please do not fly Frontier Airlines had a flight from Detroit to layover in Denver and finally to Las Vegas. But first the flight was late getting to Detroit which was late getting us to Denver which gave us 10 minutes to go to baggage claim get our bag and check it in to go to Vegas. So we go to check in and we're too (late) so we go to the agent and rebook. And the agent saying that it's going to be $200 to rebook she had no sympathy like we being (late) it was our fault so we had to sit in the Denver Airport for 7 hours waiting for this next flight to Las vegas. Oh yeah they switch the boarding Gates from where your ticket says at the last minute every time we was about to board Fly Frontier if you wanna
We are hearing more horror stories like that. Hope your next flight is better no matter which airline you take! Thanks for watching and for leaving a comment!
I got screwed up by frontier airlines. And I was shocked how those women at encounter wanted to overcharged
So they get bonus for it
I know....maybe that's one of the reasons why they are at the bottom of the ratings in Consumer Reports! Thanks for watching and for leaving a comment! Hope your next flight is a good one! Cheers!
I dont know what people expect. This is like expecting fine dining at mcdonalds. You get what you are paying for. If the other airlines are charging 400 for roundtrip and you see frontier at 189 for roundtrip....wouldnt you wonder why is this so cheap?
you're right!. You do get what you pay for. But what a good budget airline needs to do is find ways to cut some of the perks and the cost without creating a lot of hassle for the customer. From what we've seen, Breeze is trying to do that. Time will tell if they're successful. Thanks for watching and thanks for leaving a comment!
@@TravelwithNJSteveandSue the whole term budget airline is a "scam" in itself. There is no such thing. The wording budget targets frugal people who think they are getting a deal. Sure its a deal if you are not traveling with any luggage but who travels with no luggage?
@@itypethetruthnobshere8975 Yes true they get their money one way or the other! But we have gotten pretty good packing with just a backpack which fits the size of a personal bag!
@@TravelwithNJSteveandSuewe are experienced travelers and only use backpacks.
@@aroundthemiddle2112 This year we have been doing that too! But on our last trip with Frontier, they were pulling people out of line because their backpacks did not cleanly fall into their bins.
You know ahead of time, why didn’t you change airlines?
Sometimes they are the only choice out of Myrtle Beach but we now often drive down to Charleston and take Breeze instead. Thanks for watching and for leaving a comment! Cheers!
Sounds to me like a great way for an airline to go bust. Sure they may make a quick buck at first but like you many will also be saying I won't fly with them again. I certainly would be in that camp
Totally agree! Flying is a pain anyway and who needs more hassles when you're boarding? If you have time, check out next Friday's video where we fly breeze and compare the experience to flying frontier. Thanks for watching
Wow, I’m surprised they are still in business
Yeah, hopefully they'll loosen up on the rules a little bit and lower their baggage costs before more people decide not to fly with them. Thanks for watching and thanks for leaving a comment,!
A horrible airline….stay clear of them!
We agree and that is why our preferred low-cost airline in now Breeze! Thanks for watching! Cheers!
Those seats remind me of the clamshells that salad in packaged in. After seeing this, I will never fly Frontier-looks even worse than Spirit
Yes, Frontier's seats are very uncomfortable! We have not been on Spirit in years so not sure about those seats. But check out this Friday's video and look at the seats on Breeze....they are like living room chairs! Thanks for watching! Have a great Sunday!
One of mh relatives was a pilot for Frontier, and I always felt thst she deserved to work for a better airline
That is very interesting! Hope it worked out for her! Thanks for watching and for leaving a comment!
@@TravelwithNJSteveandSue She just had her retirement flight in May. It was still a great moment for all of us though
@@mikeloosemore6301 Thats great! Tell her congratulations from us! We appreciate all the pilots that take us to wonderful places!
I've flown Frontier from DFW to LAS and back for a Vegas trip. I was scared of that airline at first. My backpack meets the strict baggage guidelines and did not get swiped. The regular seats with the nano trays are bearable at best. The fact that the seat cushion is hard, the lackluster padding for my head, and not being able to recline kind of sucks. However, the Stretch seats are very comfortable with padding to protect my head from the seat frame, the lumbar support, and the slightly softer seat cushion as well as the ability to recline made a big difference. It was a nice and smooth experience though. I'll definitely use them again until they swipe me out of the line. However, Spirit Airlines is actually rated better than Frontier Airlines nowadays.
Hey, thanks for your input and for leaving a comment. Didn't know that about Spirit airlines. Very interesting. We will have to try those stretch seats next time if we ever fly frontier again. Thanks for watching!
I guess I have been lucky l, I have never had a Frontier problem…
Hey, that's great to hear and I hope you're luck continues to be positive. Thanks for watching. Thanks for leaving a comment and safe travels!
Never had a problem either
Row 30, Frontier's gulag zone. Enjoy comrade!!!!
Hey....thanks for watching!
That's what you get if you fly a ULCC.
Yes, the old saying is true that iyou get what you paid for! Thanks for watching!
I'm 60 years old....been flying for 60 years, domestic and international. Airlines have there rules and policies...and we have a choice of airline. You try an airline twice, you don't like it...move on to another airline....don't complain and fly ten times more. Yes, sometimes our choices are limited...but unfortunately rules and policies are there for a reason 😑 ...
Happy flying 👍
Yes, good advice. As long as there are other choices just move on. The issue may be in the future with airline mergers that the choices may become more limited. Thanks for watching and thanks for leaving a comment!
@@TravelwithNJSteveandSue
Very true...mergers are bad for customers/consumers.
Frontier $99 Airline 😂😂😂
Yes the old saying is still true. You should get what you paid for. Thanks for watching!