Hi all, another quick update. Haier (Hoover Candy) decided not to repair the machine. They provided an uplift number which I was able to take back to the retailer and use to arrange a return. The whole process was pretty seamless. I was offered the option of choosing a different make/model machine but decided to go with another Haier of exact same model. Before the fault developed we really liked this machine and the positive warranty outcome has given us the confidence to try another. Our new machine arrives tomorrow. All in all, a good result!
We bought the same series 7, just 2 months ago and the bearings started making noise… this is amazing. This machines are made of full BAD QUALITY METALS AND PLASTIC. Their durability is worst. And the company it just making marketing campaigns to promote them, trying to sell their “functiond and their 10 year warranty on the motor”. Just a shit .
Just a quick update. The engineer visited today and I have to say, he was excellent. He identified a number of issues with the machine. The bearings have indeed failed. The concrete weight at the bottom has also started to break up slightly and come loose. There was quite a bit of concrete dust underneath the machine when it came out. It will need a new complete drum assembly as apparently the bearings cannot be replaced separately. I now have to wait for Haier to decide whether they will repair the machine or replace it with a new one.
Surprised the engineer has said the bearings cannot be replaced in this model, As a machine engineer, I have replaced several bearings in these models as the drum is bolted and easily split. I can only assume changing the tub as a whole is the quickest solution, hence the engineers recommendation. Hope you have a good outcome as these units are generally reliable.
@@markiebud247 Hi Marc. To be fair, it could have been the case that swapping the whole tub was more economical than stripping the old one down. Thinking about it, the engineer spoke as if the restrictions were more about which parts he was able to order through his handheld engineer app, rather than what he would be able to do physically. It's actually good to hear you have been able to swap bearings on this model. Would you be able to post the bearing part numbers here please? I plan/hope to extend the life of this machine well beyond the warranty period, so it's highly likely I'll need them at some point in the future. Cheers!
i like the design of these haier machines (except the dark heatshield). it's such a shame that it went faulty at only 10 months old. let's hope the next one doesn't do the same 🙃
I have a hoover 11 years now made by candy and it has not needed service ever. The only reason I'm changing it is because I'm bored with it. It was the flagship model. Thinking of getting a haier , but now I'm not sure.
I’ve just order the washer dryer one with an uplift letter as my lg washer dryer has done the same thing after 10 months. Not quite that loud but the bearings have failed and they can’t get the part.
Hi. I had the same problem. The technician had just to tighten some screws. He said that there was a quality control problem on this Haier serie and that LG had the same problem.
Hi. 2 weeks ago I brought new wash masculine haired 1 pro series 7 10 kg. Every time I’m doing my washing I can’t smell my lenor conditioner how is this possible????
New machine ok? I am at the end of my tether with the ecobubble. It's actually put me off Samsung altogether. Had nothing but trouble from the start. I'm interested in this machine and pretty much all reviews I have seen have been very positive. I guess on occasion things go wrong, but it sounds like they sorted everything quite quickly for you?
I brought I haier 2 weeks ago it and it dis this. Turns out to be the weight inside. I got a replacement. I believe its common with these. As to why I don't know
I have same problem and same machine. A Haier Series 7, 10 kg model… The service says this noise level it´s normal and it´s not as bad as to be replaced… DISGUSTING
Hello.. my friend, I bought a washing machine with a capacity of 15 kilograms, and from the first start it made a sound like a helicopter. I found that the problem was that two long iron rods had to be removed from behind the washing machine. The problem was fixed and it did not need maintenance at all.
If I’m correct these use a similar motor design as the LG direct drive where the motor is mounted to the drum which creates much less noise and lasts longer I’m only saying this cause these are cheaper than the LG models and from your updates it seems this was an isolated flaw.
Hi there. We had an LG Direct Drive before this one. Yes you are correct, the Haier also uses a very similar inverter motor mounted directly on the drum. Haier just call theirs "Direct Motion" instead. When they are running right the Haier machines are quieter than the LG machines. I think we were just unlucky with our first one. The warranty replacement (same model) machine has been in for 4+ months and is so far fine. Fingers crossed it continues that way!
My machine has just started doing exactly this at 14 months old, hopefully will be replaced like yours was. Did your new machine come with a further 24 month warranty? If so, I’ll definitely just go for the same again!
I was going with the HAIER I-Pro Series 7 washing machine and heatpump dryer, it does have great looks but I have shifted my choice towards the Samsung series 5 ecobubble washing machine and series 5 heatpump dryer. The 5 years guarantee that samsung offer is great.
Doesn't mean all Haier machines will do this just because you see one machine on RUclips!!! Samsungs are not good quality. You should consider LG instead of Samsung.
Hi. How deep is the machine actually ? 53 cm it says everywhere. But only the body ? The lid of the machine is flush with the body at the back or does the lid still protrude a little ? How deep is it with the door closed ? I need the total depth please. How many cm does the door, the porthole, etc. protrude from the body? Have you had the Haier replaced in the meantime and have a new Haier or would you rather never have Haier again?
Hi Gazi. I have seen these measurements too. The lid does protrude at the back. In reality, the overall depth required is closer to 57 once you factor in the elbow of the water inlet pipe. The door also protrudes a further 3cm on top of that, but it doesn't really notice due to the curvature of the door. I'll wait until after this is resolved before saying whether I'd have another Haier or not.
@@adewilliams7897 Hello Ade Thanks for your quick feedback Do I understand you correctly that with the overhang of the lid (how many cm exactly for the overhang 2 or 3 cm ?) I could then again subtract these crucial cm from the syphon drain (6-7 cm). The total depth of 57 cm (as reported by you) + 3 cm for the door is therefore 60 cm. If I then subtract the overhang of the lid from the manifold (depends on the exact cm), I end up with approx. 63/64 cm in my constellation. That's going to be tight. I effectively only have 63 cm total depth from the rear wall to about 1 cm in front of the bathroom door, so I'm already halfway up the door frame. I'm actually leaning towards the larger machines (90 & 100). But I'll probably have to switch to the smaller HW80 machine. Is it actually possible to saw off one cm of the screw thread that protrudes from the wall and the elbow from the washing machine's drain hose can still be screwed onto it, or is that not possible because of the notch in the thread? It's nice that it worked out so well with the technician/engineer today. Hopefully you will get a replacement soon!
Glad they sent a replacement as not worth repairing it is it really. Just a faulty machine. I think it's a 2 year warranty anyway or was it 5 year parts and labour
Esse barulho é derivado a não ter tirado 2 ferros grandes que estão na parte traseira da máquina de lavar. A nossa no início fazia isso depois retiramos e é um silêncio absoluto em cada lavagem.
Hi there. The iron rods and stabilizer bolts were all moved before installation. But yes, leaving them in place can cause these problems too. I'm pleased yours is working fine now. Our replacement has been fine for 4+ months too.
Wow what the hell happened 😳. Literally every single review I have read in this machine and every single video I have seen all said how extremely quiet it is. This has kinda put me off buying it now.
It can happen to any product at anytime. Just check how long the warranty lasts and compare it against other manufactures. Xbox 360 faulty rate was at 46% 😅
Hi all, another quick update. Haier (Hoover Candy) decided not to repair the machine. They provided an uplift number which I was able to take back to the retailer and use to arrange a return. The whole process was pretty seamless. I was offered the option of choosing a different make/model machine but decided to go with another Haier of exact same model. Before the fault developed we really liked this machine and the positive warranty outcome has given us the confidence to try another. Our new machine arrives tomorrow. All in all, a good result!
We bought the same series 7, just 2 months ago and the bearings started making noise… this is amazing. This machines are made of full BAD QUALITY METALS AND PLASTIC. Their durability is worst. And the company it just making marketing campaigns to promote them, trying to sell their “functiond and their 10 year warranty on the motor”. Just a shit .
Just a quick update. The engineer visited today and I have to say, he was excellent. He identified a number of issues with the machine. The bearings have indeed failed. The concrete weight at the bottom has also started to break up slightly and come loose. There was quite a bit of concrete dust underneath the machine when it came out. It will need a new complete drum assembly as apparently the bearings cannot be replaced separately. I now have to wait for Haier to decide whether they will repair the machine or replace it with a new one.
Surprised the engineer has said the bearings cannot be replaced in this model,
As a machine engineer, I have replaced several bearings in these models as the drum is bolted and easily split.
I can only assume changing the tub as a whole is the quickest solution, hence the engineers recommendation.
Hope you have a good outcome as these units are generally reliable.
@@markiebud247 Hi Marc. To be fair, it could have been the case that swapping the whole tub was more economical than stripping the old one down. Thinking about it, the engineer spoke as if the restrictions were more about which parts he was able to order through his handheld engineer app, rather than what he would be able to do physically. It's actually good to hear you have been able to swap bearings on this model. Would you be able to post the bearing part numbers here please? I plan/hope to extend the life of this machine well beyond the warranty period, so it's highly likely I'll need them at some point in the future. Cheers!
@@markiebud247you have changed several bereang in this soecific model? so all die of this dead?
Hi how is the replacement machine going? Any problems? Thank you
i like the design of these haier machines (except the dark heatshield). it's such a shame that it went faulty at only 10 months old. let's hope the next one doesn't do the same 🙃
Thank you! Yes, so far the replacement machine has been fine. 🙂
think my lg was faulty from day 1 lol luckly, just a inconvenience fault
Just ordered the same make and model, will be interested to find out what the engineer says when he calls. Ill watch your channel with much interest 🤔
I have a hoover 11 years now made by candy and it has not needed service ever. The only reason I'm changing it is because I'm bored with it. It was the flagship model. Thinking of getting a haier , but now I'm not sure.
Hi. I’m about to buy the 8kg version. Any updates on your new one? How’s it holding up?
I’ve just order the washer dryer one with an uplift letter as my lg washer dryer has done the same thing after 10 months. Not quite that loud but the bearings have failed and they can’t get the part.
Hi there. How are you getting on with it? Ok I hope?
Hi. I had the same problem. The technician had just to tighten some screws. He said that there was a quality control problem on this Haier serie and that LG had the same problem.
Hi. 2 weeks ago I brought new wash masculine haired 1 pro series 7 10 kg. Every time I’m doing my washing I can’t smell my lenor conditioner how is this possible????
New machine ok? I am at the end of my tether with the ecobubble. It's actually put me off Samsung altogether. Had nothing but trouble from the start. I'm interested in this machine and pretty much all reviews I have seen have been very positive. I guess on occasion things go wrong, but it sounds like they sorted everything quite quickly for you?
I brought I haier 2 weeks ago it and it dis this. Turns out to be the weight inside. I got a replacement. I believe its common with these. As to why I don't know
I have same problem and same machine. A Haier Series 7, 10 kg model… The service says this noise level it´s normal and it´s not as bad as to be replaced… DISGUSTING
How do you use the dry function? I can’t figure it out 😅
Hello.. my friend, I bought a washing machine with a capacity of 15 kilograms, and from the first start it made a sound like a helicopter. I found that the problem was that two long iron rods had to be removed from behind the washing machine. The problem was fixed and it did not need maintenance at all.
That secure the machine for transport mate
Any update on the replacement so far ? Was looking at getting this from Costco
@@aIwI89 I didn’t get this one in the end….
Decided on LG FAV710WTSE and it’s been great so far super quiet and works well so far.
@@aIwI89 yes it’s 3 times the price I’d imagine the ASKO would be better
If I’m correct these use a similar motor design as the LG direct drive where the motor is mounted to the drum which creates much less noise and lasts longer I’m only saying this cause these are cheaper than the LG models and from your updates it seems this was an isolated flaw.
Hi there. We had an LG Direct Drive before this one. Yes you are correct, the Haier also uses a very similar inverter motor mounted directly on the drum. Haier just call theirs "Direct Motion" instead. When they are running right the Haier machines are quieter than the LG machines. I think we were just unlucky with our first one. The warranty replacement (same model) machine has been in for 4+ months and is so far fine. Fingers crossed it continues that way!
Thx for the quick response glad everything is going okay 😊
My machine has just started doing exactly this at 14 months old, hopefully will be replaced like yours was. Did your new machine come with a further 24 month warranty? If so, I’ll definitely just go for the same again!
That should never do that after 10 months, hope you did get it sorted or was given a new machine
Hi. Thank you! Yes, we were given a replacement and so far that's been fine.
How's The Replacement One Work??
The replacement machine has been absolutely fine and is working spot on! Thanks for asking. We're glad we took a replacement of the same model.
I was going with the HAIER I-Pro Series 7 washing machine and heatpump dryer, it does have great looks but I have shifted my choice towards the Samsung series 5 ecobubble washing machine and series 5 heatpump dryer. The 5 years guarantee that samsung offer is great.
Doesn't mean all Haier machines will do this just because you see one machine on RUclips!!! Samsungs are not good quality. You should consider LG instead of Samsung.
just sent back a Samsung eco-buddle was worst than this machine plus Samsung attitude alongside Ao is horrible when you have faults
Hi there. Was thinking about purchasing this washing machine. Do you think this is a problem that will accur in every machine in this model?
Hi there. Our replacement machine of the same model has been in for over 4 months and is absolutely fine so far!
Hi. How deep is the machine actually ? 53 cm it says everywhere. But only the body ? The lid of the machine is flush with the body at the back or does the lid still protrude a little ? How deep is it with the door closed ? I need the total depth please. How many cm does the door, the porthole, etc. protrude from the body?
Have you had the Haier replaced in the meantime and have a new Haier or would you rather never have Haier again?
Hi Gazi. I have seen these measurements too. The lid does protrude at the back. In reality, the overall depth required is closer to 57 once you factor in the elbow of the water inlet pipe. The door also protrudes a further 3cm on top of that, but it doesn't really notice due to the curvature of the door. I'll wait until after this is resolved before saying whether I'd have another Haier or not.
@@adewilliams7897 Hello Ade
Thanks for your quick feedback
Do I understand you correctly that with the overhang of the lid (how many cm exactly for the overhang 2 or 3 cm ?) I could then again subtract these crucial cm from the syphon drain (6-7 cm).
The total depth of 57 cm (as reported by you) + 3 cm for the door is therefore 60 cm.
If I then subtract the overhang of the lid from the manifold (depends on the exact cm), I end up with approx. 63/64 cm in my constellation. That's going to be tight. I effectively only have 63 cm total depth from the rear wall to about 1 cm in front of the bathroom door, so I'm already halfway up the door frame.
I'm actually leaning towards the larger machines (90 & 100). But I'll probably have to switch to the smaller HW80 machine.
Is it actually possible to saw off one cm of the screw thread that protrudes from the wall and the elbow from the washing machine's drain hose can still be screwed onto it, or is that not possible because of the notch in the thread?
It's nice that it worked out so well with the technician/engineer today. Hopefully you will get a replacement soon!
Mine's doing this atm, had it for about a year, had a guy come over and he said it was fine lol gonna try calling Haier directly
Oh no... sorry to hear that. How did you get on with it?
Glad they sent a replacement as not worth repairing it is it really. Just a faulty machine. I think it's a 2 year warranty anyway or was it 5 year parts and labour
Hi there. Yes we registered the machine which extended the P&L warranty to 2 years. The replacement machine has so far been fine.
Esse barulho é derivado a não ter tirado 2 ferros grandes que estão na parte traseira da máquina de lavar. A nossa no início fazia isso depois retiramos e é um silêncio absoluto em cada lavagem.
Hi there. The iron rods and stabilizer bolts were all moved before installation. But yes, leaving them in place can cause these problems too. I'm pleased yours is working fine now. Our replacement has been fine for 4+ months too.
I've got exactly the same problem! 15 months old. I have the same washing machine model. It must be a manufacturing defect.
I have same machine and same problem. Mine has just 7 months…
А сколько оборотов поставили?
Sounds more like a broken drum spider.
My 8 year old hoover sounds like this now.
They get super loud don’t they 🙀
Hi!
Very quietly???....
Well not really in the spin phase it looked like a Concorde departing!!!
😰😰😰😰😰😰😰😰😰😰😰😰
Wow what the hell happened 😳. Literally every single review I have read in this machine and every single video I have seen all said how extremely quiet it is. This has kinda put me off buying it now.
It can happen to any product at anytime. Just check how long the warranty lasts and compare it against other manufactures. Xbox 360 faulty rate was at 46% 😅
Hmm these machines look like they're all form over function. 🤔 Chinese...I'll stick with Hotpoint or Bosch
Helicopter , helicopter
It sounds like the noise is coming from.... The washing machine 😂
Asi dobrej křáp když to takhle řve
Hai le barre inserite nel retro ....non le tolgono mai
Hi. Yes the transit bars and bolts were removed.
Build quality they same has Hoover same company would get Siemens iq700 better machine
put a thin rubber caqrpet under it.
This is normal.
can u make a new video with the new maschine?