Customer Service Horror Stories: The Most Outrageous Customer Encounters | Story Time
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- Опубликовано: 18 окт 2024
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My beautiful Glamazons! This video is for anyone who's ever worked in customer service and had to deal with the rudest, most outrageous customers. I'm sharing my personal experiences and some of my craziest customer service horror stories, so you know you're not alone.
If you're looking for tips on how to cope with rude customers, or just want to hear some funny stories that will make you feel better about your own experiences, then you've come to the right place. I appreciate all of you Glamazons, and I hope this video helps you feel heard and understood. So grab some popcorn and get ready to laugh (and cringe) along with me as I recount some of the worst customer service nightmares I've ever experienced.
Don't forget to like, comment, and subscribe to my channel for more videos like this. Thanks for watching, and as always, Xoxo Nikki.
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I'm a firm believer of hanging up on a "guest" once they start calling you names. And in person walking away. I'm a manager at my place and I don't let anyone talk down on my workers or me.
I worked at a call center and one of the supervisors said I can't hang up on rude customers 😐 ma'am. yall don't pay me enough to be verbally abused 🙃 If they cuss AT me I give one warning . if they do it again , I hang up 🥰🤭
I’ve put people back on hold for being rude😂 either that or I snap back ✨ professionally ✨
Nobody likes a Karen.
Nikki when u did the southern man's impression I fell out laughing!!! 🤣🤣🤣😂
I lost it when she grabbed your hands.. people are so entitled and swear they have so much power just because theyre a customer..
I used to work at a pharmacy and I've had a LOT of customers yell at me for just doing my job, the worst one being a man who told me to go EDUCATE myself because I refused to disclose private information about his partner that he was not allowed to access without her consent. I have a Bachelor's degree, a Master's and I'm almost done with my MBA. SIT YO ASS DOWN SIR
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GIRL i felt that in my chest. I used to work at a CVS and the AUDACITY that these entitled customers had over things I had no control over like not having their morphine in stock.
Everyone should be required to work customer service whether it be retail or food. I’ve seen people act like animals…it’s really sad
I'm a manager at target and I've lost count on the amount of rude and entitled customers I've dealt with. Thankfully I'm good at putting my "professional" mask on and just smiling and keeping a kind tone when I'm dealing with problematic customers.
I have absolutely no doubt. I’m so sorry you have to deal with that on a regular basis. It really is a skill to maintain your professionalism in situations like that!
@thatgayredneck5580 I’m so sorry you have to go through that I have mad mad respect for you😁😁😁
I have lost all patience.. Can't tell you the amount of times I've given rude customers a taste of thier own medicine, as unprofessional and immature of me to do so I eventually stoped living by the motto (customers always right) ... Granted it definitely depends on your job what you can and can not get away with and yes I've been in trouble for it but I have to say it feels dam good and I basically say the things everyone wished they could 🫣🙃
It’s not always entitled to ask for what you need tho. The target in Seattle is a mess. I have a SD I have autism. The manger there don’t do shit about it. I’ve reported it multiple times that there’s pets at your store and they don’t really care. The dogs at target have even attacked my service dog and they did nothing.
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As soon as a client cusses on the phone, I hang up. They can call back when they collect themselves 😌
I’ve had a lady tell me I wasn’t confident in myself because I talk soft. And my manager got so upset with that lady lol
I WAS JUST REWATCHING OLD STORYTIMES 😭 thankyou Nikki, I got my wine and snacks and I’m ready to sit and listen
This is why I cannot go back to customer service. I do not have the patience or compassion for those people
I used to work at target a couple years ago and I’m literally telling you that place made me suicidal, the WORST establishment I’ve ever worked for. Costumers are rude, entitled, and condescending. Meanwhile management does not stick up for their employees, for anyone reading this, there’s a million better jobs.
My mum is exactly like you. She''s extremely kind, hard working and goes out her way for other people in her working environment so they take advantage of her and always drives her to leave because it's just not worth it in the end. YOU COME FIRST ANGELIC QUEEN 💖💖
I worked in the fashion/jewelry department at my store for 6 years and this just gave me horrific flashbacks.
I work in Costco and some of the members seem to think because they pay for a membership it means they have the right to treat the staff like pieces of shit 😂
Girl I worked retail in MIAMI😥 I can't describe how AWFUL that was.
Beginning of the video reminded of something that happened to me. I’m a hair twirler, as well as a leg shaker, and a ring fidgeter. Fifth grade math, Mrs. Mohan: I was twirling my hair and I am not the best at math, so she said in front of everyone, “stop trying to look cute in front of the boys and focus on your work. Stop messing with your hair.” I’ll never forget that. I grab strands without even thinking about it and I always have, for as long as I can remember
When I was 20 I worked in the tech department at target. Never again, simple because of the customers. My last straw was trying to fix this old man’s phone and he specifically told me to open his safari and nothing but porn came up and he tried to hit on me…I was over it😂 the workers were always lovely for the most part♥️
I worked at a beauty supply store in my early twenties and I’ve had so many rude and just entitled people. One guy told me “time is of the essence” as I’m ringing his things out. Mind you, at the time this beauty supply store did not have scanners. So I had to manually plug in every product by the sku number. 😅 I had another lady that came in looking for curly hair products but didn’t know what she needed. I started out by asking what she’s used before and she said idk. Then I tried showing her some products and explain what they do and she was just not receptive to anything I was saying to her and then proceeded to tell me I speak too loud. If you know me you know that’s ridiculous Lmao. Asked for the manager. I was happy to walk away 🤭 I’ve had money thrown on the counter. I’ve had people mad at me for asking for ID back then we were required to match cards to ID. Retail is rough. Also…that lady that grabbed your hands deserved her hands slapped. Who tf does that?!?!?! Ew.
I’m a manager and I had an encountered with a rude customer the other day who was yelling at one of my coworkers and then tried yelling at me I told him if he continues I’ll give him his refund and he can be escorted out of my store by security
YASSS FINALLY!!!! been waiting for another STORYTIMEEEE by the queen herself! Absolutely love your videos ❤
Nikki thank you, I’ve missed your storytimes so much
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Nikki really got the best story times, u never leave me bored girl 😂💛
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ABOUT TIME .. we need it a story ❤🎉
I got youuuu!! 💕
That Target sounds disgusting 🥴 that man should not have been allowed back whatsoever
“It sounded like that man drank oil for breakfast, okuuur!” 😂 💀
This is exactly why I can't work retail. I did food service, and that was enough for me. Having to approach people and walk them to their location would be so stressful. I hate having to ask for help, and I only ask for help if I REALLY need it. I get that you can, and you're SUPPOSED to, but if you know you need help and the person around you is DOING something, just walk up and ask. Don't be a weirdo and just walk in circles around them, hoping they notice you. 😂 I'm crying laughing at how you sound like a hillbilly character from South Park pretending to be that man. LOL.
This is what happens to people who don’t have a backbone. Employees have rights too. If a customer crosses a line, it’s the employee’s responsibility to refuse service, bring it up with their manager/supervisor IMMEDIATELY and proceed up the chain of command if the issue isn’t resolved. It’s simple, really, but not to those who have low confidence and low self esteem.
I'm so glad that the store i work in is super understanding and we are all like family there but i have definitely had my experiences with customers that love doing the most.
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I had someone butthurt over the fact that I had to get a large bill checked out by a supervisor. He was pretty regular at the location. I was working at a coffee shop and told him that it was store policy. My coworker who was working longer than me told him the exact same thing.
I've been in love with your videos since your "boop boop boop boop" opening sequence 😢😊💖
Some older people really lack boundaries when it comes to just interactions like this. Like her putting her hands on you is soo out of pocket. Speaking up in situations like this is hard ugh
Nikki we are told don’t bring feelings to work. But they expect us to understand where customers are coming from. Sometimes they are too much.
I quit Target before Christmas. I stayed exactly 3 months . I realized I rather be a “guest “ not a “team member “ there. They liked me a lot too lol. I knew retail wasn’t for me but I tried it. I’m more of a server at restaurants.
i love how you handled the situation. i would have handled it completely differently
I need to have my partner see this because he’s never experienced rude customers and to this day looks at me sideways when I tell him I had a rude customer.
my bf didn't get it either I felt he thought I was too emotional and It was very annoying not having someone who understood and would just let me vent
As someone who works for target in the kids section I hate when ppl walk around and not ask for help. Don’t ask no help🤷🏽♀️ also target is a horrible company to work for🤞🏾
Just had a crazy customer encounter the other day at a restaurant i just help out at. I was so close to going over that counter like mam I’m not even an employee here so you wanna have a problem, we can do that.
My worst customer encounters were working at Target. I had an old man call me worthless there 😂 at that point all you can do is walk away and learn to laugh it off
I love listening to bad retail stories cuz I work retail too I don’t feel so alone now
been NEEDING a new Nikki Glamour video in my life, missed you so much
Missed you!!! Thanks for being here my love 😩🥰
Girl I’ve missed your story times❤ I was hoping you would post.
Thank you! I’ve missed your story times so much 😭
I use the grapefruit scented stick but I will have to try the spray of the NATIVE 😁
“Eff you & the horse you rode in on, foo.” 😂😂😂
You changed your setup! It looks amazing girl. Missed you ❤
Omg thank you! I needed something fresh ☺️💓
Lmfaoo! You imitating the southern accent guy reminds me of South Park 😭😂❤
I absolutely hate customer service. I'm a super friendly, talkative person so people always assume I'm good at customer service. But no, I absolutely do not taking getting yelled at well. I will loose my ever loving mind with no hesitation.
I will never work customer service EVER AGAIN!!! ALWAYS BE NICE TO CUSTOMER SERVICE AND ALWAYS TIP UR SERVERS,OR ANYONE WHO SERVES U IN ANYWAY
AHHHH NIKKI! I MISSED YOU! I screamed when I got your notif, this is so perfect for me to watch rn while I get ready for school. love yuuuu 💖💖💖💖
You are so sweet!! Thank you so much for being a ride or die for me! Have a great day at school! Don't let anybody talk to you crazy. Make me proud Bestie!! 💕
I moved to a safer area recently- y'know where we don't hear gunshots every night- and found a new job at a pricey home decor store. We have a table at the front door with a sign for our members to get 50% off on the items on that table ONLY. This lady came in to check out with like 12 items and asked me to price check all of them to make sure they were 50% off. No problem, so I did. They were all full price.
She explains why she thought they were all 50% off with "Oh I thought that sign meant the entire store was 50% off" ... what? we ain't going out of business what do you meeean 😂
But I explain what that sign means and how that one table works with our membership of course, and she just agrees that she wants all 12 items even though it's full price.
She then brings up the 50% off thing again to the other lady she was with and they're not understanding for some reason, so she tells me to get a manager over here to explain it better. So I do! He comes over, says the same thing I just told her, and leaves.
Not even kidding you barely a minute after my manager walked away she mumbles to me "speak English". Those rose-tinted glasses of being in a nicer area wore off real quick.
I told a coworker what happened while I was just in shock that she said that to me, and my manager came back to check on me. It's not the worst thing that has happened to me in retail, but it's fresh and she hit me pretty hard because I thought I was safe now.
Watching this on break at work is a whole vibe
The pampas in the back are the color of my wedding 🥺🥹yess Nikki yess
Oooooo! Gorgeous! Congratulations on your engagement love! How exciting! Might have to post wedding content about what we learned and what we would do differently cause… 🫣😂
@@NikkiGlamour yes girl I’ll send your invite 😂🤣 but yes please give marriage advice and wedding advice ❤️
She said F you and the horse you rode in on sir 😂😂😂😂
29:26 man…I worked in customer service for years and had people threaten to slap me, kill me, and try and get me fired. Wasn’t until i got a little older where I would give them that same energy back but still remain professional. It stopped after that.
Hey girl i love your videos started watching you since you guys were In y’all apartment!!
OMGGG for real?? Girl we've basically grown up together!! 😭
Yesyes my daughter will always look over when I play your videos like she knows straight from the womb who you are! 😭
Ummm yea! She knows her loud Tia Nikki! Tell her I said hiiii baby! Thanks for being here love! See you soon, ok? Love you! 💕
@@NikkiGlamour ahhh I love you 🥹hopefully one day bump into you love bless you your husband and your kids ❤️
OMG! When people start shaking their legs..... That just drives me crazy! I always tell my kids to stop. 🤭
Nikki is really spoiling us today yall ❤️❤️ love u girl
It's a shame when we call one storytime every two months being spoiled
@@alyssahamlett i mean its better than none
@@alyssahamlett She's a mom and very busy outside of RUclips. This platform is only one aspect of her life. So I'm sure she's doing the best she can and just like anyone else if she only focused on one aspect of her life the other parts would suffer. Life is busy it's not like she's ignoring us.
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The flashbacks this gave me after working at Walmart in Compton
I worked at Target & they nit pick the f*** out of everything.
I was called treat like shit by my assistant managers AND my manager.
They LOVED the high school kids, but as someone who was 26 with 2 kids, they treat me incredibly horrid!
My customers were majority amazing, I only had 2 negative experiences.
I love being in customer service BUT I hated the coworkers/bosses.
They treat older people (older than high school) like shit.
They also would purposely not give you full time hours too.
Target is a great place to work for high school individuals whom are responsible lol
Bestie you came just in time! I’ve been rewatching your old videos 🥰
I would have had the cops called on me. You’re a Saint.
Lmao your southern man imitation was perfect 🤣 that was the Texan in you coming out hahahaha! Im from Dallas too & had a manager who talked JUST like that & was always sounded like a dang grump!!! Too silly
Also you could do a South Park character lmao
Gave me something to listen to while I'm bored at work, thanks bestie!
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This video triggered me a tiny bit because I know all too well how crappy customer service could be. People complain about customer service but they don’t know the mental nutcases that a lot of customer service reps have to deal with. People want good service but are very entitled, rude and try to treat customer service/people who work with the public as punching bags. People are starting to get tired of the bs and are going on to bigger/better things.
a family member had just passed away, i found out today and i played every movie, video, Disney movie to get my mind off of it. I could only get through 2 minutes of it. Your the only one who can get my mind off of it, thank you nikki
NIKKKIIIII!!!!! Yay! perfect timing for a story time …. Have so much laundry to put away
YAAAAASSSS ABOUT TIME😭😭😭
From fast food experience if you ever hang up expect them to show up like 20 - 30 mins later 😂😂
I love Native so much! So happy to see you collabing with them!
Oh that lady was looking for a personal assistant that day 😂
YES!! Girl, I’m at work with an AirPod in my ear 😅😂 you will get me through this day
Managers who think their minimum wage retail jobs are the most important things in the world are literally the worst. I had a manager at Staples who, after I gave my 2 weeks, wouldn't give me proof of employment for my residency for university because she only does that for "current employees." I said aight then I'm not coming to work for my last 2 weeks since I'm not employed by you lol. She went on this while rant about how this will heavily effect my entire career and show that I'm not reliable blah blah. Anyways, I just leave off Staples from my job history now and literally no one has ever once asked me about it 😂
Girl I haven’t eaten all day because Im fasting. It’s Ramadan. I got home from my 9 hours job and took a shower. Im watching your storytime as I wait for the time to break fast. It really makes me feel better
I was just watching one of your videos and then you popped up with a new storytime I'm so excited for another storytime
Not me finishing your vlog then seeing this video’s notification 🥰🥰 I missed you!!
Lol trying to get more content up for my Glamazons. I know ya'll have been missing me and I've been missing you guys! Been putting in WORK! Expect more uploads soon! Love you Bestie!! 💕
Ahhh you replied to me!! Sorry fan girling 😂😂 but thank you bestie🫶🏽🫶🏽 can’t wait to see what else you put out. Always loving the advice/ messages you give with these videos. Keep doing you and hope many blessings come to you and yours!!
I have been waiting for Nikki to upload. As soon as she uploaded I was going to watch the video but I had school work to do😭 so I’m here now.
Just purchased the lavender and lilac deodorant spray! Super excited to try it! It’s so hard to find a good deodorant, love you always!!
UPDATE: I tried the new spray deodorant and am not happy with it , it smells so good but does not last at all 😢
This is such a special treat for my bday today! Your videos always make my day. Sending you and your lovely family lots of love! ❤
Yesterday I got threatened by a customer that if I don’t remember his name I’m going to “regret it” and “nothing good is going to come out of it” like sir what? He said he was coming back in seven days for another encounter 🤨🤨 police were called but still his demeanor overall was scaring me
Mr' Robinson voice reminds me of the character Eustis from courage the cowardly dog😂
That's a really good Cartman impression.
cowboy accent sounds like a south park character im laughingggg 😂😂
Yay!!! Glad to see you back beautiful!!!
the way i NEEDED this after my exam without even knowing 😫
OMG ppl are so f** annoying! Lmao 🙄😖 it really is getting worse out here lol my gosh. Like just be kind. I never understand when these kind of things happen cause it’s like damn! Why does it bother others so much 🤣
Let no one ever lay a hand on you, but I am one of those people who can’t stand it when others shake their legs around me, especially if we are on the same bench or at the same table. I feel the vibrations and I am so tempted to put my hands on their knees, but of course, I never do. It’s just a pet peeve.
You are back!!😊😊 I’m so excited to watch this love you Nikki!
I’ve missed your videos so much. Thank you!!!❤️❤️❤️
Movie theatre customers are something else
I’m going home from work I needed this😩❤️❤️
Me and both my brothers the same thing with the shaking we cant sit still to save our lives it annoys our mom so much
Yessss! Was watching your videos all day 🤍☺️
I'm LOVING the new intro!!! ❤ I love you so much girl😊
Nikki I enjoy all your stories! The one you told about working in a office for councling had me shooketh!! And angery for you! I can relate. My whole teen life I couldnt never stand up to any authority figure ever! My 1st job was basically a customer service rep. Many months of mistreatment and emotional damage 😅 I couldn't anymore!
Random client calls for help and was absolutely lashing out on lil ol 17yr mee. Out of know where i calmly explained I was only trying to help ..Yada Yada and if he wanted help from me or anyone else in the office he was going to have to tone it down some.. girl I even got him to apologize! haha I have no idea why I said what I said but I still wonder how I managed to de escalate that sit so quick. PS I really didn't know what the heck I was doing he had every right to be mad 😅😅😂
I’m from Alabama, and Nikki’s attempt of a southern accent sounds like one of the little guys on South Park 😂😂
I work in retail. I love my job as a merchandiser and my interactions with customers is very limited so I’m so glad for my position.
thanks man I really needed this
You’re loved. Thank you for being here 💕
I love you and I miss these storytimesss
And the horse you rode in on Nikki?? 😂😂😂😂 He was awful