IF YOU ORDER FOOD BY PHONE, YOU MAY find your order taker is from India or the Philippines.

In recent years, there has been a growing trend among restaurants to outsource their phone orders to call centers in India and the Philippines. This outsourcing practice is driven by several factors. Firstly, it allows restaurants to reduce costs as call center services in these countries are often more affordable compared to employing local staff. Additionally, outsourcing phone orders to these countries provides 24/7 customer support, as their time zones enable them to handle orders during non-business hours in the restaurant's location. Moreover, call centers in India and the Philippines are known for their excellent customer service skills and proficiency in English, which ensures a smooth and efficient ordering process for customers. Overall, outsourcing phone orders to India and the Philippines has become a strategic move for restaurants to improve their operational efficiency and customer satisfaction.