Big thank you for this video. My husband watched it and pulled the machine apart to look at it. Out fell a 10 cent coin. Working perfectly now. The machine is 19yrs old. You saved us $$$. Thank you 😊
Cannot thank you enough. My machine was blocked by some sparky droppings! As Murphys law would have it, said sparky was away over the weekend the machine blocked up! I managed to follow these steps and resolve the issue! Rather proud of myself, but it's thanks to you!
Thank you - followed vid and fixed within 5mins. Hair clip was the problem. Saved me a lot of heartache and probably $200 for service technician. Thanks again ;-)
Hey to the guy creator who made this ..... THANK YOU MAN ....I fixed our no drain problem.found hairclips , a 3 inch piece of ? rope like cloth , and 3 liberty dimes ? rubberband.... cleared it out and put it back together . Fixed 100% Your the best man....ozarks missouri...thank you.
To the absolute chief who made this video, thank you very much for your time. A friend and I managed to fix her washing machine and had a bloody good time doing so, rock on Moteuka Applicance Repairs! 🤘🤘🤘
😂so thankful! Saved our washer of 13 yrs! Fixed, found filed-down bobby pin causing malfunction. Had to use both your videos, as we found it in the top portion. Can't thank you enough!
Thank you so much!!!! This was clear and easy to follow!! Watching you do this made it not so scary. We found a small sock that got sucked into the drain pump assembly. You saved us a $90 trip charge and (probably) a $100 labor charge. I'm proud of myself and grateful to you!
Fantastic stuff, I repaired my own washing machine today, thanks so much for your detail regarding how to dismount etc..., so proud, god only knows how much money I saved today.
Wow, This guy is definitely an expert.. So many important tips and detailed insight. My friends washer stopped draining, I took a look at it and watched several videos to familiarize myself with this washer, this is by far the best video on Fisher & Paykel washers. When I first looked at the washer I thought it was a value engineered POS but as I started to take it apart I was really impressed with the engineering that went into the design of this machine. I don't know how reliable these machines are over the long term but they are fantastic to work on, you can take the whole thing apart with a phillips screw driver. When I saw that you could remove the water pump without the need for tools I wanted to send the engineering team a case of beer! Thanks for making this video!
These machines were unlike anything else when the first ones were designed in the early/mid 1990's. Most of the changes since then have been improvements, removing components and doing more and more in software.
@@motrepairs Does FP still make these, I only see a front load on their website for the U.S.?? Also, please see my question regarding how to deal with a slow leak after installing a "new" French pump! Thanks
@@ethancanin They still make them but may not sell them in all markets. The front loaders are designed and built by Haier, so not true FP in my mind haha.
Spectacular I’m a clueless male when it comes to any handyman work. This was clear, accurate and I found an offending tooth pick. What happened next is even more amazing, it went back together, turned on and it worked. My partner now thinks I’m so clever!!!! Thank you
Thankyou so much for posting this video! My machine stopped draining after the wash cycle this morning. Your instructions helped me to determine the cause of the problem and fix it! Thankfully it was just something wrapped around the fan, that once removed meant the pump could work again!
Thanks for the excellent repair tutorial. This and your "from the top" video helped me repair the unfortunate aftermath of trying to launder an old bath mat, which I promise to never do again!
Awesome, did this today and found a rubber band wrapped around the pump also a pair of scissors under the agitator I took out of the machine. So easy and also so satisfying to fix it myself. Thanks so much.
Thank you so much for your valuable information. My son arrived today and read what you had spoken about and shown us and he has fixed it all. I am so grateful. Yours sincerely, Ruth Reid
I was able to follow this video no worries and pulled out a wad of fluff that was blocking the pump. Easy fix, all up and running again. Your video saved us from an expensive call-out fee! Thank you!!
Hi, Dan... great advice! 1 x lolly pop stick, with 1 x cable tie, hiding in the secondary chamber, waiting to sabotage things later and all is good with our machine. Nowhere near as awkward as that time a stray 1" screw ring-cut the washing machine bowl in half... now that was nearly a career ending event with the Wee Wifey! Thank you!
Thank you so much!!! Your instructions were so clear and helpful. It was a rubber band blocking mine. Really relieved I didn’t have to call a repair person during lockdown.
Thanks so much for your informative video, really appreciate it! My machine started smelling foul and the wash water was filthy. Then the pump stopped, should have seen the warning signs! My hubby was away so drained my machine by hand and tipped it up with a towel behind it so I didn't dent the gib. As feared, a cotton bud and accumulated wet fabric fibres had blocked the pump. Saved me on a weekend, thanks again! A++++!
My French pump failed about 2 years ago and I could only get that replacement you demonstrate at the end. And today it jammed full of grit underneath the impeller exactly as you warned. Also the replacement doesn't have the plastic lug/clip retainer. The replacement pump is on Trade Me for $75. I see that it includes a warning "Does not suit environments where high amounts of sand can build up in the pump e.g Kindergartens." I have explained this to my wife so hopefully she doesn't bork it a third time.
Thanks for your video. Very helpful getting our machine running after 3 years in storage. Pump had stopped working but just needed a quick turn and lightly lube the bearings. Now works like it always did. Thankyou.😂
Legendary video, and just saved my Smart Drive machine. Got to the motor from the bottom, had it off in two seconds, got the accumulated fluff bundle out and it's back to working an absolute treat! I can hear it happily completing another load as I write this. Hats off sir!
Thanks so much for posting this guide as well as the fault code videos. Great work! With the advice you have posted I was able to remove and test the pump on my machine and unfortunately discovered the pump was overheating. It looks like it needs replacing, with a resistance of 27-28ohms while warm. Much appreciated!!
Thanks so much. our machine has been running funny for a few months. today it stopped on fault code 37. pump would run but gave the hot smell and would trip on over heat. pulled the pump and it had 33 ohms when was hot to touch and 28 ohms cold. replaced it with a pump I got from an old machine, it had 33 ohms cold. then watched your other vids and gave the machine a birthday and clean. we feel like we have a new machine now. ill ring you tomorrow to give you some beer money. thanks so much.
Thank you so much for the video saved me soo much money on a new machine or repairs. Your video was easy to follow as soon as I lifted up the washing machine I seen a sandwich bag twisted around my fan on the pump 🫣 machine is now working like new again.
Thanks! Great work publishing this. Without it I wouldn't have the confidence to repair the machine myself. Clear and concise explanations. The internet needs more of this type of stuff. If anyone else has also been able to save money because of videos like this I recommend you also chip in a few dollars as thanks and to encourage more of them.
Brilliant. Just worked like magic. Dogs bed broke open and carded wool went everywhere. After watching this, I got to the pump and found wool around it. Cleared it and back working. Don’t have to resort to the scrubbing board, copper and wringer. Thank you.
Thank you so much, this video was very useful. Found my silver necklace wrapped around the pump. Have my necklace back that I lost three months ago and your video has saved me an $100 service fee. Many thanks for making the video.
Awesome useful explainer . Cleared drain of metal jetsom . cleaned bowl etc . missus is really happy and on her 3rd load of washing this morning ... brilliant
Thankyou so much bro I did exactly this and found that it was a little paper pin that blocked the water pump now the machines working perfectly again, many thanks
Thank you so much for this detailed and well explained video. I followed it and found a small sock stuck in the chamber. I was chuffed to get the washing machine up and running again. You also saved me a couple oh hundred dollars as well. You are a champion, thank you again.
Thank you once again, two months ago I had to clean out my longhaired black cats fur from the top. This time he went one better and I had to do both top and bottom. No mean feat when I have a buggered hip and back. I try hard to get rid of excess fur before I wash, but your tutorial is so easy to understand. 👍🤗😻
Thanks so much for your video as I was sure my 13 year old machine was history when I heard the humming noise and smelt the hot electrical smell while the pump was completely jammed. I thought it likely needed expensive repairs which I couldn't justify on such an old machine. But before giving up on the machine I googled the symptoms which lead straight to your video. I found the pump was blocked by a cleaning cloth. I was surprised to get a reading 36 ohms at the pumps contacts so I refitted the pump and it's working perfectly. I can't work out why the pump is still working despite the hot electrical burning smell. Thanks for saving me buying a new machine and I'm very grateful you took the time to make this video
The pump relies on the fan at the bottom to keep it cool, so when its jammed it will overheat until its safety overheat cuts out. If you are lucky and have stopped it before trying too many times it wont have done any damage.
@@motrepairs thanks so much for the reply. This time I must have been lucky as I started a load of washing and forgot about the machine. I investigated when the house seemed too quiet! I quickly cut the power at the wall when I heard the humming which sounded the same hum I've heard for the old brushed motors. When one of those old motors jam the armature can quickly burn out
The motor connector should have a fuse located behind the top panel. It'll blow if the motor is overheating to prevent damage. I have this fisher & paykel washer as well and it has a fuse. Mine currently blew during the drain cycle so I have to take a look at the drain pump to see if it's clogged.
@@stealthxg5045 What country are you in? The AUs/NZ machines have fuses soldered on to the PCB but usually if they are blown then other parts of the PCB are damaged as well. Im not aware of any pump only fuses so it may be only in your country.
@@motrepairs I'm in the US. My model is the GWL11. There's a fuse connector on the pump line that tells you what fuse to use. I installed a new fuse as my other burnt out and ran a pump motor test. There's a burning smell coming from it, I ordered a new pump motor and hopefully it'll resolve the issue. I've already disassembled the washer to check from blockage, even used a shop vac on the drain hose, but nothing. The washer is about 20 years old so....
Bro thankyou so much showing me how to clean out the pump from up top I might not of found the problem with the washing machine. After cleaning it out and cleaning the machine it's just like new. Cheers Terry
So well described! Thankyou ! It fixed mine too. Threads of cotton were wound together like twisted rope caused the obstruction. Thankyou again! I love this older style F&P.
Yip, perfect video. Longest part of our repair was emptying the water out! Easy to follow this video - I even tested resistance which was still at 33ohms. Thanks so much 😊
Thank you so much !! for saving us a labor and repair bill with this easy to follow video. The lodged bread bag clip was the culprit. I was also happy to clean the whole inside as well.
Glad I could help. Funny story I used to collect bread bag clips for a strange reason as a kid, and blocked mums washing machine. The guy who came and fixed it was one of the techs who trained me years later.
Thank you sooo much for an easy to follow video. Many RUclips videos are not videos, more like a talk show and before they get to the point they start with the weather forecast and end up with what their dog had for breakfast. Yours is so to the point and even when you are just talking you are unloading heaps of stats and valuable experience tips. I was ready to get a new machine when I saw this video. My pump had 29 Ohms on the coil and longer I held my Fluke meter on it it would drop to 28.3 Ohm. Trusted your information (33 Ohm specs) and went to get a new one for $74. I put it in and got my machine back alive and running. Did not find any blockage (with your easy method) so wasn't sure why the pump got faulty. Then during the first full cycle wash I noticed it got stuck in first rinse cycle (two orange and one red light on the dash). It would kick out the water and start spinning and spraying and draining again but it would not switch to the next cycle. It would repeat this forever unless I press the forward button to go to the next rinsing cycle (one orange and one red light). After this it would complete rinsing and finish spinning and it would turn off as it should. So I guess there is a problem with the controller and maybe that is why the drain pump paid the price (with my wallet). Now when we hear the rinse starting and the drain pump starts making that cavitation noise after the first rinse we go to the machine and manually switch to the next rinsing cycle. I just watched your long way cleaning the pump from the top and will try that one too but already we are happy to use it like this as the machine is really good and served us for years trouble free. Thanks heaps again for all the info and great video. Cheers, Peter
What is your model number? If it is draining out to the point of cavitating then there is probably no need to take the inner bowl out. If you leave it long enough it should eventually bring up a code, may take 8-9 + retries though. It does do a spray rinse as the first rinse depending on what settings are programmed, to save water. have you left it for 10-15min to see if it goes on to the second rinse? If it is stopping spinning to refill ,then drain its usually a balance problem, but then it wouldn't do the rest of the cycle no problem.
Thanks for the videos. I've watched 4 of them. Make things a lot easier when you know what to and understand how the machine works. Now I've clean the pump and bowl the next job will be to replace the noisy bearings.
Many thanks for posting this video. I have a WA80T65GW1 and it stopped with error 41, bailed the water (it was getting sticky, phew) and turned it on it's side, pump was a newer one, had a creamy coloured rubber elbow connector, 3 screws, popped the elbow connector and a 20cm length of fluffy crap was visible, after a short struggle and grunt, remove, clean of excessive water, righted the unit, plugged in, rinse/spin cycle, "Bob is your uncle!" Thanks for giving me the courage to try this myself, my wallet is significantly better off 🙂
Good morning from the U.S. My washer stopped during the draining cycle and was playing the melody. I did not know what that meant, so I powered my machine off and unplugged it to reset it. When I tried to run the drain cycle again it did the beeping. That is when I came to RUclips to see what was going on. I found your video and did the diagnostic. It gave me code 37. I bailed the water out and followed your infections to remove the pump and check for blockage, it was dripping a small amount of water. I cleaned it out as described and put the pump back in to test it, but I went ahead and ordered a new pump. It still wouldn’t empty. When new part arrived I put it in, also installed the inline fuse on the brown wire in control panel. I cycled it to drain but it only recirculated the water. I then completely disassembled the tub and pulled the filter from the bottom of the tub to see if there was something there. There was nothing. I watched more videos and it appeared that maybe the diverter was the problem. I pulled it off and cleaned it but there was nothing there. I ordered a new diverter and installed it. When I cycled the drain, it drained a little bit but then it just started the recirculation and spin cycle but would not drain. Please help. I love this machine and the technicians at the local appliance store do not give me confidence in their ability to repair my unit because when I showed them the diverter they didn’t recognize it and asked if it was for a dishwasher. I am going to go through the whole cleaning and checking process again for a blockage but I feel like there is a different problem. Code is still 37. Thanks for your help!!
If you leave the wires unplugged from the diverter valve and put it on drain will it drain? If no still recirculates then there is a problem with the diverter valve jammed or not sealing or installed backwards maybe?. If yes drains ok with no recirculating then the controller could be damaged from moisture in the diverter and powering up the diverter all the time, switching it to recirculate mode. in which case would need ne controller and diverter (unless you can find someone to replace check if the diverter triac on the controller is shorted and solder a new one on. People who can repair PCB's are harder to find then appliance technicians though!)
Thank you for this incredible advice. I was about to go out and spend $1500 on a new machine tomorrow but found a hair ribbon caught around the pump. The only issue I had was not being exactly sure of which clip to lift to remove the pump, but soon sorted that out.
Thank you so much Dan from Motueka Appliance repairs. Your vid was so easy to follow and I managed to do all by myself and I am certainly not good at this sort of thing. I live out of town so you saved me a lot of money, thank you very much once again. As its holiday season, the appliance shop I deal with suggested I look on youtube, they must know how good your video is!!!! Happy New Year
Awesome advice that has been so helpful! My machine is now spinning again. Our problem was the black/green cable wasn’t connected for some reason, so didn’t have to remove the pump. Just had to plug it in. Very helpful!!!
The black/green wire is an Earth wire, while it is important for safety it wont stop the pump going. If the pump is starting to fail it may run for a few minutes before overheating and stopping for a while until it cools down to reset, so keep an eye on it and if it is stopping and/or smelling hot you will need a new pump.
@@motrepairs thanks heaps for your advice. Will keep an eye out for this. This fisher and paykel machine has been so good to us. Hope you and your family are well and safe. God bless
Im happy to help for free, but if you want to there is a RUclips Super Thanks button (Little heart with $ in it that says thanks) that you can make a donation of your choosing, which I get 70% of
Dan the Man !!!!! thank you Brother i just did it took 5 to 10 minutes now i might give my wahine a fake invoice for a 40$ fix hahaha i just gained atleast 100 brownie points, all the best for 2023 you and your whanau, have a safe and enjoyable Xmas and New Years Dan.
Great video mate, I was pretty sure it was my pump that wasn't working properly in that it would pump a bit then stop and if I left it a while it would pump again, but the part that helped me the most was when you mentioned if it's below 30 Ohms it is probably overheating and that's why it's not working properly, I checked the Ohms after it cooled down which took a long time it was so bloody hot and it was on 29 Ohms so I put in a new pump and it's working again but now it's working again after 4 washes another problem appeared, now when it goes through the rinse cycle and finishes instead of refilling for the final rinse it's just repeating the spin rinse cycle, ah well I guess that's life now I'll have to find a video to fix that, but thanks your video was really helpful! Cheers
That is usually an indication of goin gout of balance, if will fill back up to try and redistribute the clothes. If its just started happening and if you have one of the models that has a physical Out Of Balance lever make sure the machine is not leaning back or to the right too much, level of slightly forward is best.
@@motrepairs Thanks mate I don't know what I did but it's working okay again, I accidently hit the wrong button when I was after an error code and I think I might have changed some configuration or something so I pressed what I had earlier in the opposite direction and it's working but I'm not sure if that was the problem, you learn by your mistakes so if I need to do anything like that in the future I'll be more careful, thanks again mate! Cheers Robert.
I actually bought a Fisher and Paykel lint filter which fits inside the agitator drive under the top cap which some use for the softener solution and find it filters a ton of lint from the machine. It is quite expensive at $50 but worth every cent!! As a matter of fact, I have stopped using the softener because I find it scums up the machine after a period of use and I don't notice anything untoward when I do my washing.
If it cuts out after not completely emptying and I can pause it for about 10 minutes it will go again. It has good pressure when it is running. Would cleaning it out help It's 18 yo machine so wondered the best place to get a pump. Can u get 2nd hand ones or reconditioned. I see they sre about 80 to 100 bucks. I alredy just cleaned the rpu sensor contacts and that got rid of the fault code. But then the pump started to overheat after just fixing that problem . Maybe when I had machine on side it stuffed the pump ? Seems a coincidence. It's hard to know if worth spending $100 on an old machine. Many thanks
Fantastically clear guide! My pump had same overheating symptoms - stopped/started every 20 or so minutes, smelled "burnt", measured 22 ohms. But NO blockage to be found! Should I still change the pump? or is there another accessible spot to check if a blockage is elsewhere?
If resistance is below 31 ohms then yes need to replace it or it will burn out fully and possibly damage the control board. There may not be a blockage it may just be a failing pump.
Thank you SO much! And on my first day off from Weta Workshop in weeks too! Fist sign was that familiar old "roasting copper-coil-lacquer" smell! ...any thoughts on the best place likely to carry one of these pumps in Wellington?
Very helpful video. Found 2 bra wires and $1, no more noise and pumping perfectly. Does this machine have a waterlevel pressure indicator as my high water level is now too high.
Yes there is a water level sensor build into the main control board. The control board does a calibration every time it is turned on, but it is common for water level to end up a bit low as they age (better then going high and overfilling I guess) Unfortunately there is no way to adjust this without replacing the controller.
Great instructions, hair clip was jamming the pump. I snapped the plastic retaining clip when removing the pump: should I be looking to buy a new part?
Love both instruction videos. Quick question - if the machine is buzzing and it is the pump that needs to be cleared, do you recommend this video or clearing it thru the top?
I see you have already cleared yours, but for anyone else, this way is the quickest way, but through the top is more thorough in case there are other things waiting to block the pump in the future.
I HAVE an "EcoSmart" and it DOES have an agitator. Maybe I misunderstood. Anyway, it's showing a code 37. I also heard a piece of plastic fall on the floor behind the machine when I was opening the cover over the tub. I wish I vould send you a picture. I can't figure out where it goes!
@Montueka Appliance Repairs Thanks for this information, I was able to change out my non-functioning drain pump (the French model) and found a "new" one on Ebay, also French. I installed it without difficulty following your great instructions! It is working well to drain the water, no hesitations and intermittence as the old pump had been doing. However, I now have a small puddle of water forming on the floor which seems to occur during the drain cycle and is right below the pump. Did I do something wrong? (I turned it fully to engage the "click" as you instruct) (The "new" pump was $90) Again, thank you for your great videos!
If you didn't clip the pump in properly then I would expect it to leak through the full cycle not just the drain. If it is a second hand pump I would guess the seal is leaking past the pump shaft. You can unscrew the pump impeller then lift the seal out and pack the centre with grease, but that is usually only a temporary repair.
I am not sure if you will see this comment now but thank you very much for this video and your other one on how to access the pump to clear from the top. First time handy woman on a washing machine here! I found both so easy to follow. Unfortunately there was nothing blocking my machine pump from either end and it emitted a burning smell when trying to drain or spin. When I took out the pump it definitely had a burnt smell. I think I will be needing a new pump. Do you know where I can purchase one from? TIA
I'm glad you were able to follow it. Any appliance company that fixed F&P machines will have them, sometimes you can get second hand ones off trademe, otherwise try Steve's appliance spares here: www.appliancespares.nz/products/420324p-fisher-paykel-drain-pump-for-smartdrive-washing-machine-430144?_pos=2&_sid=052d20070&_ss=r
Big thank you for this video. My husband watched it and pulled the machine apart to look at it. Out fell a 10 cent coin. Working perfectly now. The machine is 19yrs old. You saved us $$$. Thank you 😊
Cannot thank you enough. My machine was blocked by some sparky droppings! As Murphys law would have it, said sparky was away over the weekend the machine blocked up! I managed to follow these steps and resolve the issue! Rather proud of myself, but it's thanks to you!
Thank you - followed vid and fixed within 5mins. Hair clip was the problem. Saved me a lot of heartache and probably $200 for service technician. Thanks again ;-)
Hey to the guy creator who made this ..... THANK YOU MAN ....I fixed our no drain problem.found hairclips , a 3 inch piece of ? rope like cloth , and 3 liberty dimes ? rubberband.... cleared it out and put it back together .
Fixed 100% Your the best man....ozarks missouri...thank you.
Saved my 83 year old mum $500 for a new washing machine. Thank you 😊
To the absolute chief who made this video, thank you very much for your time. A friend and I managed to fix her washing machine and had a bloody good time doing so, rock on Moteuka Applicance Repairs! 🤘🤘🤘
😂so thankful! Saved our washer of 13 yrs! Fixed, found filed-down bobby pin causing malfunction. Had to use both your videos, as we found it in the top portion. Can't thank you enough!
Thank you so much!!!! This was clear and easy to follow!! Watching you do this made it not so scary. We found a small sock that got sucked into the drain pump assembly. You saved us a $90 trip charge and (probably) a $100 labor charge. I'm proud of myself and grateful to you!
Glad I could help.
Wow! Thankyou so much! Saves us so much money and time waiting for a technician to come out!!
Fantastic stuff, I repaired my own washing machine today, thanks so much for your detail regarding how to dismount etc..., so proud, god only knows how much money I saved today.
That's great, cheers.
Wow, This guy is definitely an expert.. So many important tips and detailed insight.
My friends washer stopped draining, I took a look at it and watched several videos to familiarize myself with this washer, this is by far the best video on Fisher & Paykel washers.
When I first looked at the washer I thought it was a value engineered POS but as I started to take it apart I was really impressed with the engineering that went into the design of this machine. I don't know how reliable these machines are over the long term but they are fantastic to work on, you can take the whole thing apart with a phillips screw driver. When I saw that you could remove the water pump without the need for tools I wanted to send the engineering team a case of beer!
Thanks for making this video!
These machines were unlike anything else when the first ones were designed in the early/mid 1990's. Most of the changes since then have been improvements, removing components and doing more and more in software.
@@motrepairs Does FP still make these, I only see a front load on their website for the U.S.?? Also, please see my question regarding how to deal with a slow leak after installing a "new" French pump! Thanks
@@ethancanin They still make them but may not sell them in all markets. The front loaders are designed and built by Haier, so not true FP in my mind haha.
@@ethancanin not for the us market but au / nz they still do
There super reliable just because of how simple they are
Spectacular I’m a clueless male when it comes to any handyman work. This was clear, accurate and I found an offending tooth pick. What happened next is even more amazing, it went back together, turned on and it worked. My partner now thinks I’m so clever!!!! Thank you
Thankyou so much for posting this video! My machine stopped draining after the wash cycle this morning. Your instructions helped me to determine the cause of the problem and fix it! Thankfully it was just something wrapped around the fan, that once removed meant the pump could work again!
Thanks for the excellent repair tutorial. This and your "from the top" video helped me repair the unfortunate aftermath of trying to launder an old bath mat, which I promise to never do again!
Haha yes those old mats or rugs often start coming apart far more then people realise and can cause a lot of problems!
Awesome, did this today and found a rubber band wrapped around the pump also a pair of scissors under the agitator I took out of the machine. So easy and also so satisfying to fix it myself. Thanks so much.
Thank you so much for your valuable information. My son arrived today and read what you had spoken about and shown us and he has fixed it all. I am so grateful. Yours sincerely, Ruth Reid
I was able to follow this video no worries and pulled out a wad of fluff that was blocking the pump. Easy fix, all up and running again. Your video saved us from an expensive call-out fee! Thank you!!
Hi, Dan... great advice!
1 x lolly pop stick, with 1 x cable tie, hiding in the secondary chamber, waiting to sabotage things later and all is good with our machine.
Nowhere near as awkward as that time a stray 1" screw ring-cut the washing machine bowl in half... now that was nearly a career ending event with the Wee Wifey!
Thank you!
Thank you so much!!! Your instructions were so clear and helpful. It was a rubber band blocking mine. Really relieved I didn’t have to call a repair person during lockdown.
Thank you so much - very clear instructions. For those who are not at all “handy” this was easy to follow and do. Problem fixed.
Thanks so much for your informative video, really appreciate it! My machine started smelling foul and the wash water was filthy. Then the pump stopped, should have seen the warning signs! My hubby was away so drained my machine by hand and tipped it up with a towel behind it so I didn't dent the gib. As feared, a cotton bud and accumulated wet fabric fibres had blocked the pump. Saved me on a weekend, thanks again! A++++!
My French pump failed about 2 years ago and I could only get that replacement you demonstrate at the end. And today it jammed full of grit underneath the impeller exactly as you warned. Also the replacement doesn't have the plastic lug/clip retainer. The replacement pump is on Trade Me for $75. I see that it includes a warning "Does not suit environments where high amounts of sand can build up in the pump e.g Kindergartens." I have explained this to my wife so hopefully she doesn't bork it a third time.
Thanks for your video. Very helpful getting our machine running after 3 years in storage. Pump had stopped working but just needed a quick turn and lightly lube the bearings. Now works like it always did. Thankyou.😂
Legendary video, and just saved my Smart Drive machine. Got to the motor from the bottom, had it off in two seconds, got the accumulated fluff bundle out and it's back to working an absolute treat! I can hear it happily completing another load as I write this. Hats off sir!
Thanks so much for posting this guide as well as the fault code videos. Great work!
With the advice you have posted I was able to remove and test the pump on my machine and unfortunately discovered the pump was overheating.
It looks like it needs replacing, with a resistance of 27-28ohms while warm.
Much appreciated!!
Yes that's far too low.
Thanks so much. our machine has been running funny for a few months. today it stopped on fault code 37. pump would run but gave the hot smell and would trip on over heat. pulled the pump and it had 33 ohms when was hot to touch and 28 ohms cold. replaced it with a pump I got from an old machine, it had 33 ohms cold. then watched your other vids and gave the machine a birthday and clean. we feel like we have a new machine now. ill ring you tomorrow to give you some beer money. thanks so much.
Your Welcome. Yes when the pumps get hot the resistance rises, so if its low it can look ok, as you discovered.
Thank you so much for the video saved me soo much money on a new machine or repairs. Your video was easy to follow as soon as I lifted up the washing machine I seen a sandwich bag twisted around my fan on the pump 🫣 machine is now working like new again.
Thanks! Great work publishing this. Without it I wouldn't have the confidence to repair the machine myself. Clear and concise explanations. The internet needs more of this type of stuff. If anyone else has also been able to save money because of videos like this I recommend you also chip in a few dollars as thanks and to encourage more of them.
Thanks very much, glad to help.
Brilliant. Just worked like magic. Dogs bed broke open and carded wool went everywhere. After watching this, I got to the pump and found wool around it. Cleared it and back working. Don’t have to resort to the scrubbing board, copper and wringer. Thank you.
Superb explanation. A rare thing on RUclips. Thanks. Made it a really easy job.
Thank you so much, this video was very useful. Found my silver necklace wrapped around the pump.
Have my necklace back that I lost three months ago and your video has saved me an $100 service fee.
Many thanks for making the video.
Its amazing what things end up in the pump some times, it obviously has been sitting in the bottom for a while then!
Awesome useful explainer . Cleared drain of metal jetsom . cleaned bowl etc . missus is really happy and on her 3rd load of washing this morning ... brilliant
Thankyou so much bro I did exactly this and found that it was a little paper pin that blocked the water pump now the machines working perfectly again, many thanks
Thank you so much for this detailed and well explained video. I followed it and found a small sock stuck in the chamber. I was chuffed to get the washing machine up and running again. You also saved me a couple oh hundred dollars as well. You are a champion, thank you again.
This helped me out heaps, turned out I had a dry baby wipe wrapped around the motor. Saved the day, thank you.
Thank you once again, two months ago I had to clean out my longhaired black cats fur from the top. This time he went one better and I had to do both top and bottom. No mean feat when I have a buggered hip and back. I try hard to get rid of excess fur before I wash, but your tutorial is so easy to understand. 👍🤗😻
THANK YOUUUUUUU literal life saver 🙌🏼 took me 5mins to fix the problem using your tutorial! Soooo simple
Thanks so much for your video as I was sure my 13 year old machine was history when I heard the humming noise and smelt the hot electrical smell while the pump was completely jammed. I thought it likely needed expensive repairs which I couldn't justify on such an old machine. But before giving up on the machine I googled the symptoms which lead straight to your video. I found the pump was blocked by a cleaning cloth. I was surprised to get a reading 36 ohms at the pumps contacts so I refitted the pump and it's working perfectly. I can't work out why the pump is still working despite the hot electrical burning smell. Thanks for saving me buying a new machine and I'm very grateful you took the time to make this video
The pump relies on the fan at the bottom to keep it cool, so when its jammed it will overheat until its safety overheat cuts out. If you are lucky and have stopped it before trying too many times it wont have done any damage.
@@motrepairs thanks so much for the reply. This time I must have been lucky as I started a load of washing and forgot about the machine. I investigated when the house seemed too quiet! I quickly cut the power at the wall when I heard the humming which sounded the same hum I've heard for the old brushed motors. When one of those old motors jam the armature can quickly burn out
The motor connector should have a fuse located behind the top panel. It'll blow if the motor is overheating to prevent damage. I have this fisher & paykel washer as well and it has a fuse. Mine currently blew during the drain cycle so I have to take a look at the drain pump to see if it's clogged.
@@stealthxg5045 What country are you in? The AUs/NZ machines have fuses soldered on to the PCB but usually if they are blown then other parts of the PCB are damaged as well. Im not aware of any pump only fuses so it may be only in your country.
@@motrepairs I'm in the US. My model is the GWL11. There's a fuse connector on the pump line that tells you what fuse to use. I installed a new fuse as my other burnt out and ran a pump motor test. There's a burning smell coming from it, I ordered a new pump motor and hopefully it'll resolve the issue. I've already disassembled the washer to check from blockage, even used a shop vac on the drain hose, but nothing. The washer is about 20 years old so....
Bro thankyou so much showing me how to clean out the pump from up top I might not of found the problem with the washing machine. After cleaning it out and cleaning the machine it's just like new. Cheers Terry
So well described! Thankyou ! It fixed mine too. Threads of cotton were wound together like twisted rope caused the obstruction. Thankyou again! I love this older style F&P.
Yip, perfect video. Longest part of our repair was emptying the water out! Easy to follow this video - I even tested resistance which was still at 33ohms. Thanks so much 😊
Thank you so much !! for saving us a labor and repair bill with this easy to follow video. The lodged bread bag clip was the culprit. I was also happy to clean the whole inside as well.
Glad I could help. Funny story I used to collect bread bag clips for a strange reason as a kid, and blocked mums washing machine. The guy who came and fixed it was one of the techs who trained me years later.
Thank you sooo much for an easy to follow video. Many RUclips videos are not videos, more like a talk show and before they get to the point they start with the weather forecast and end up with what their dog had for breakfast. Yours is so to the point and even when you are just talking you are unloading heaps of stats and valuable experience tips. I was ready to get a new machine when I saw this video. My pump had 29 Ohms on the coil and longer I held my Fluke meter on it it would drop to 28.3 Ohm. Trusted your information (33 Ohm specs) and went to get a new one for $74. I put it in and got my machine back alive and running. Did not find any blockage (with your easy method) so wasn't sure why the pump got faulty. Then during the first full cycle wash I noticed it got stuck in first rinse cycle (two orange and one red light on the dash). It would kick out the water and start spinning and spraying and draining again but it would not switch to the next cycle. It would repeat this forever unless I press the forward button to go to the next rinsing cycle (one orange and one red light). After this it would complete rinsing and finish spinning and it would turn off as it should. So I guess there is a problem with the controller and maybe that is why the drain pump paid the price (with my wallet). Now when we hear the rinse starting and the drain pump starts making that cavitation noise after the first rinse we go to the machine and manually switch to the next rinsing cycle. I just watched your long way cleaning the pump from the top and will try that one too but already we are happy to use it like this as the machine is really good and served us for years trouble free. Thanks heaps again for all the info and great video.
Cheers,
Peter
What is your model number? If it is draining out to the point of cavitating then there is probably no need to take the inner bowl out.
If you leave it long enough it should eventually bring up a code, may take 8-9 + retries though. It does do a spray rinse as the first rinse depending on what settings are programmed, to save water. have you left it for 10-15min to see if it goes on to the second rinse? If it is stopping spinning to refill ,then drain its usually a balance problem, but then it wouldn't do the rest of the cycle no problem.
Thanks for the videos. I've watched 4 of them. Make things a lot easier when you know what to and understand how the machine works. Now I've clean the pump and bowl the next job will be to replace the noisy bearings.
I actually found a video I filmed a while ago on doing the bearings, will hopefully get it edited and uploaded in the next week or two.
@@motrepairsI’d be very interested in seeing you do the bearings from a repairman’s perspective if you do decide to release the video.
Many thanks for posting this video. I have a WA80T65GW1 and it stopped with error 41, bailed the water (it was getting sticky, phew) and turned it on it's side, pump was a newer one, had a creamy coloured rubber elbow connector, 3 screws, popped the elbow connector and a 20cm length of fluffy crap was visible, after a short struggle and grunt, remove, clean of excessive water, righted the unit, plugged in, rinse/spin cycle, "Bob is your uncle!" Thanks for giving me the courage to try this myself, my wallet is significantly better off 🙂
Yes the newer pumps are a little more difficult but I'm glad you got it sorted.
So happy this video is here, I just had to fix the drainage pump on the washing machine and had no idea how 😁
Thank you so much, I was about to cry and give up and it seems to be working now
Glad I could help
Good morning from the U.S. My washer stopped during the draining cycle and was playing the melody. I did not know what that meant, so I powered my machine off and unplugged it to reset it. When I tried to run the drain cycle again it did the beeping. That is when I came to RUclips to see what was going on. I found your video and did the diagnostic. It gave me code 37. I bailed the water out and followed your infections to remove the pump and check for blockage, it was dripping a small amount of water. I cleaned it out as described and put the pump back in to test it, but I went ahead and ordered a new pump. It still wouldn’t empty. When new part arrived I put it in, also installed the inline fuse on the brown wire in control panel. I cycled it to drain but it only recirculated the water. I then completely disassembled the tub and pulled the filter from the bottom of the tub to see if there was something there. There was nothing. I watched more videos and it appeared that maybe the diverter was the problem. I pulled it off and cleaned it but there was nothing there. I ordered a new diverter and installed it. When I cycled the drain, it drained a little bit but then it just started the recirculation and spin cycle but would not drain. Please help. I love this machine and the technicians at the local appliance store do not give me confidence in their ability to repair my unit because when I showed them the diverter they didn’t recognize it and asked if it was for a dishwasher. I am going to go through the whole cleaning and checking process again for a blockage but I feel like there is a different problem. Code is still 37.
Thanks for your help!!
If you leave the wires unplugged from the diverter valve and put it on drain will it drain? If no still recirculates then there is a problem with the diverter valve jammed or not sealing or installed backwards maybe?. If yes drains ok with no recirculating then the controller could be damaged from moisture in the diverter and powering up the diverter all the time, switching it to recirculate mode. in which case would need ne controller and diverter (unless you can find someone to replace check if the diverter triac on the controller is shorted and solder a new one on. People who can repair PCB's are harder to find then appliance technicians though!)
Thank you so much for this fantastic video! Very proud I Managed to fix myself from this …ended up being years of fluff wound around outlet pump tan
Had to do both methods, worked a treat. Thanks for the video, so easy to follow and to the point.
Thanks so much!! This video helped us fix our washing machine. You’re really good at explaining step by step.
Thank you for this incredible advice. I was about to go out and spend $1500 on a new machine tomorrow but found a hair ribbon caught around the pump. The only issue I had was not being exactly sure of which clip to lift to remove the pump, but soon sorted that out.
thanks from deepest Remuera !! helping my old parents - and amazingly have fixed a dryer and a washing machine in 2 weeks ..
Thank you so much Dan from Motueka Appliance repairs. Your vid was so easy to follow and I managed to do all by myself and I am certainly not good at this sort of thing. I live out of town so you saved me a lot of money, thank you very much once again. As its holiday season, the appliance shop I deal with suggested I look on youtube, they must know how good your video is!!!! Happy New Year
That's great, Glad I could help.
Thanks Dan, you just saved me about 100 bucks on a trradesman.
Thank you Sir. There was a small twig blocking the suction fan thingy 🙄. I forget the name lol . You are a life saver! Thanks again!
Awesome advice that has been so helpful! My machine is now spinning again. Our problem was the black/green cable wasn’t connected for some reason, so didn’t have to remove the pump. Just had to plug it in. Very helpful!!!
The black/green wire is an Earth wire, while it is important for safety it wont stop the pump going. If the pump is starting to fail it may run for a few minutes before overheating and stopping for a while until it cools down to reset, so keep an eye on it and if it is stopping and/or smelling hot you will need a new pump.
@@motrepairs thanks heaps for your advice. Will keep an eye out for this. This fisher and paykel machine has been so good to us. Hope you and your family are well and safe. God bless
Thanks to this video I was able to unblock my washing machine pump! Thank you!
I wish I found your video 1st time round. But nonetheless, feel confident at tackling drain pump tomorrow. Awesome video - Thankyou !
Great vid thank you! Very helpful, fixed the issue easily based on your clear and straightforward instructions.
For over 25 years use I've replaced two cold one hot water control solenoid & one read switch not bad reliability at all & it is still in use
You are the man! Can't find a link to pay for the info, but if there ever is one, id gladly kick in for your knowledge!
Im happy to help for free, but if you want to there is a RUclips Super Thanks button (Little heart with $ in it that says thanks) that you can make a donation of your choosing, which I get 70% of
Just saved me from spending hundreds of dollars!! Thanks!! was a rubber band bracelet my daughter made.
Dan the Man !!!!! thank you Brother i just did it took 5 to 10 minutes now i might give my wahine a fake invoice for a 40$ fix hahaha i just gained atleast 100 brownie points, all the best for 2023 you and your whanau, have a safe and enjoyable Xmas and New Years Dan.
Mate you saved me buying a new washing machine. Legend!
Cheers!
Great video. Be sure to really empty tub first
Thank you! A piece of lego blocking the pump.
Great video mate, I was pretty sure it was my pump that wasn't working properly in that it would pump a bit then stop and if I left it a while it would pump again, but the part that helped me the most was when you mentioned if it's below 30 Ohms it is probably overheating and that's why it's not working properly, I checked the Ohms after it cooled down which took a long time it was so bloody hot and it was on 29 Ohms so I put in a new pump and it's working again but now it's working again after 4 washes another problem appeared, now when it goes through the rinse cycle and finishes instead of refilling for the final rinse it's just repeating the spin rinse cycle, ah well I guess that's life now I'll have to find a video to fix that, but thanks your video was really helpful! Cheers
That is usually an indication of goin gout of balance, if will fill back up to try and redistribute the clothes. If its just started happening and if you have one of the models that has a physical Out Of Balance lever make sure the machine is not leaning back or to the right too much, level of slightly forward is best.
@@motrepairs Thanks mate I don't know what I did but it's working okay again, I accidently hit the wrong button when I was after an error code and I think I might have changed some configuration or something so I pressed what I had earlier in the opposite direction and it's working but I'm not sure if that was the problem, you learn by your mistakes so if I need to do anything like that in the future I'll be more careful, thanks again mate! Cheers Robert.
Thank so much for this great video. I was able to resolve the issue! 🎉
I actually bought a Fisher and Paykel lint filter which fits inside the agitator drive under the top cap which some use for the softener solution and find it filters a ton of lint from the machine. It is quite expensive at $50 but worth every cent!! As a matter of fact, I have stopped using the softener because I find it scums up the machine after a period of use and I don't notice anything untoward when I do my washing.
Thank you for your video. Saved me a new washing machine.
Thank you so much Dan - really clear and helpful instruction!!
Thank you! I was able to get my machine back up and running :)
Just fixed my washing machine thanks to this video
I take that back. Thankyou. I fixed mine!!
Thank you so much. Awesome video
Thanks, this video was really helpful and clear. Found a piece of kebab skewer in there!
Thank you!!! Fixed it myself thanks to you!
Just brilliant, just took mine apart and it was super easy 🙌❤️🙌thankyou so much
Ur legend mate, love ur video
If it cuts out after not completely emptying and I can pause it for about 10 minutes it will go again. It has good pressure when it is running. Would cleaning it out help
It's 18 yo machine so wondered the best place to get a pump. Can u get 2nd hand ones or reconditioned. I see they sre about 80 to 100 bucks. I alredy just cleaned the rpu sensor contacts and that got rid of the fault code. But then the pump started to overheat after just fixing that problem . Maybe when I had machine on side it stuffed the pump ? Seems a coincidence. It's hard to know if worth spending $100 on an old machine. Many thanks
Fantastically clear guide! My pump had same overheating symptoms - stopped/started every 20 or so minutes, smelled "burnt", measured 22 ohms. But NO blockage to be found! Should I still change the pump? or is there another accessible spot to check if a blockage is elsewhere?
If resistance is below 31 ohms then yes need to replace it or it will burn out fully and possibly damage the control board. There may not be a blockage it may just be a failing pump.
Thank you SO much! And on my first day off from Weta Workshop in weeks too! Fist sign was that familiar old "roasting copper-coil-lacquer" smell! ...any thoughts on the best place likely to carry one of these pumps in Wellington?
@@DocTinfoil Anyone who repairs FP will have them in stock, I don't know who in Wellington specifically sorry.
@@motrepairs Thanks again!! You ROCK!
Kia ora!
Just fixed my washing machine during covid using this and the long vid
Very helpful video. Found 2 bra wires and $1, no more noise and pumping perfectly. Does this machine have a waterlevel pressure indicator as my high water level is now too high.
Yes there is a water level sensor build into the main control board. The control board does a calibration every time it is turned on, but it is common for water level to end up a bit low as they age (better then going high and overfilling I guess) Unfortunately there is no way to adjust this without replacing the controller.
What an absolute LEGEND! Thank you so much!!
Great help thanks so much
explained so well... champion you are
Thankyou very much for this video. Solved and fixed the problem.
Great instructions, hair clip was jamming the pump. I snapped the plastic retaining clip when removing the pump: should I be looking to buy a new part?
Most of them are tight enough that I don't think it would come off on its own even with clip broken.
Life saver cheers mate
Thanks bro. Next level help
Thanks! Fixed in under an hour 👍👍
Love both instruction videos. Quick question - if the machine is buzzing and it is the pump that needs to be cleared, do you recommend this video or clearing it thru the top?
I see you have already cleared yours, but for anyone else, this way is the quickest way, but through the top is more thorough in case there are other things waiting to block the pump in the future.
Thanks heaps..you saved me $$$.
Thank you bloody legend
I HAVE an "EcoSmart" and it DOES have an agitator. Maybe I misunderstood.
Anyway, it's showing a code 37.
I also heard a piece of plastic fall on the floor behind the machine when I was opening the cover over the tub. I wish I vould send you a picture. I can't figure out where it goes!
@Montueka Appliance Repairs
Thanks for this information, I was able to change out my non-functioning drain pump (the French model) and found a "new" one on Ebay, also French. I installed it without difficulty following your great instructions! It is working well to drain the water, no hesitations and intermittence as the old pump had been doing. However, I now have a small puddle of water forming on the floor which seems to occur during the drain cycle and is right below the pump. Did I do something wrong? (I turned it fully to engage the "click" as you instruct) (The "new" pump was $90) Again, thank you for your great videos!
If you didn't clip the pump in properly then I would expect it to leak through the full cycle not just the drain. If it is a second hand pump I would guess the seal is leaking past the pump shaft. You can unscrew the pump impeller then lift the seal out and pack the centre with grease, but that is usually only a temporary repair.
Thank you for posting thsi...it helped...again thank you
I am not sure if you will see this comment now but thank you very much for this video and your other one on how to access the pump to clear from the top. First time handy woman on a washing machine here! I found both so easy to follow. Unfortunately there was nothing blocking my machine pump from either end and it emitted a burning smell when trying to drain or spin. When I took out the pump it definitely had a burnt smell. I think I will be needing a new pump. Do you know where I can purchase one from? TIA
I'm glad you were able to follow it. Any appliance company that fixed F&P machines will have them, sometimes you can get second hand ones off trademe, otherwise try Steve's appliance spares here: www.appliancespares.nz/products/420324p-fisher-paykel-drain-pump-for-smartdrive-washing-machine-430144?_pos=2&_sid=052d20070&_ss=r
Have you done a video on the flashing light error codes and the binary system for determining what the light combination means in term of a fault?
Try this video here: ruclips.net/video/YbpLNMK2w08/видео.html