I had the sense 1.. over a course of 2 years they replaced it 3 times with the last time sending me a sense 2 for free.. Brand new out of the box and it did not work.. They sent me a new one today and will be installing it later tonight. Hopefully this one will work.. The customer service has been wonderful.
Ah, brings back memories of my childhood cleaning the family pool. Back then we used a collection kit with 2 factors: pH and CL concentration. The indicators told you how far off you were (color comparison) and a formula told you how much to add. Goal for pH was 7.5 I think, and Cl was 1.5 ppm. Didn't get too complicated. Looks like high-tech doesn't mix well with pool care. Hope you get a reliable system online. You're going to need the pool after your Inspire workouts, bro!
Heck ya my brother! Thank you for the comment. Hopefully I can get Water guru to send me there brand new version so I can do a review on it. Hope all is well with you sir!
Really helpful thanks. Free water test at the pool store seems easier overall since I have to get chemicals there anyway. I’d settle for just a good wifi thermometer.
I have the Sense 2 and I suspect that the alkalinity, hardness, and CYA are not accurate. Just today, WG gave me an alkalinity of 51, hardness of 300, and CYA of 95. I broke out my Taylor K-2006 test kit which should be the gold standard and I measured alkalinity of 110, CYA of 65, and hardness of 550. We need some rain to dilute that calcium. I am going to stop using Cal Hypo and just use liquid chlorine and maybe one Trichlor a week to keep the CYA from not going any higher. So, I have 5 days to decide whether to return or not. My message then to you is to not feel too short changed by not having a Sense 2.
I appreciate the comment. Great info. So far the sense 1 has had its issues. It’s unfortunate that you have to “back up” one reading for an other test. But oh well. Let us know what you decide to do. Once my 3rd guru dies, and I get on the horn with the warranty department, I’ll see if they’ll send me a sense 2. Otherwise, I’m not going to spend $270 ish for something that can be trusted. Hope you have a better experience.
Just got my sense S2 just came in today, obviously still learning it. Glad to hear customer service is rockstar, not good to hear the device doesn’t last that long.. hopefully they got the bugs out with S1 to S2.
Sense 1 quit working. They sent me the new 2 free for 1 time replacement. Worked great about 2 weeks. It quit sending. Had to reboot (take batteries out and put them back in). Had to do that every 2 to 3 days. They ran a check and said one of the batteries was bad. Put new batteries in and it still does the same thing. They say I need to buy a new one. Nope not gonna do it.
Same exact experience with mine. Something is defective with these. Intermittent connectivity, then just dies. I’ve decided to move on. After 3 times I’m out
Sense 2 refill cartridges come in 5 month increments, and only 1 of those 5 months actually give all 5 readings, the other 4 months are the same as the sense 1 with only doing ph and free chlorine
People like me who suffer with severe tinnitus have difficulty understanding speech with background noise, which is what the music in this video is. Videos like this don't need music in the background. You probably had no idea, so I'm just letting you know.
I own one and it worked for a few months and stopped. Not worth it IMO. I use test strips and occasional trips to PaP (which I would never ever buy anything from, well maybe, maybe chlorine for laundry and other uses), but free tests are cool to verify. Amazon, HD or my 3D printer for anything else. The answer with my salt cell, D.E. filtered, pool (~35,000 gals 20x40x9ish) in West Central Florida has been add a bunch of stabilizer at the beginning of the season and regularly add acid to compensate for the alkalinity of the salt conversion process. Money is much better spent on an acid meter/dispenser system to get even more low maintenance. I do use a robotic cleaner that I would not recommend the brand, its great when it works, but I'm on #3 from this brand (Polaris) and won't buy again, likely headed for a more commercial unit...
Thank you for the great post! We all appreciate it. Unfortunately this is my 3rd unit and it’s failing now. It’s not worth it at all I completely agree!
They included a new cassette, and it took about 5 to 7 days for me to get the new unit. I’m literally editing a video right now on the WaterGuru since two because since this video has posted that unit has failed.
Thanks for the video. I'm a long time user of the water guru and have been super happy with their customer service as well. I have the S1 and didn't even know they had an S2 until I saw a different cartridge for sale on their website. That's how I found your video! Good luck getting the S2. I'm sure if you just wait until they are out of stock on the S1 your fourth replacement will be what you want. Lol
Yeah you saved me a heartache a headache and overpriced product I mean honestly why would anybody buy those if they cost that much and you got to keep spending money to keep it working and then just a hassle just buy the a good Taylor kit that does everything you need and you're good to go yes it sucks but like you said water chemistry needs kept up so definitely not buying this to be honest with you there's nothing that I've seen around 100 bucks that will do what is needed to make sure the chemicals are in balance but the Taylor test kit is the closest one
Seriously! I agree. The ones that do that are way way more expensive. But they are legit automated and they have reservoirs with all the chemicals necessary to add automatically. As a matter of fact, this is my third unit (covered under warranty) and it’s starting to give me issues…. I won’t be buying any more of these cheap units…. I’ll go back to the old fashioned droplet kits for testing.
If you're familiar with how water chemistry works, they all require some kind of consumable. Chemical testing requires chemicals which are not indefinite. Even the $3k ones have probes that need to be replaced periodically. It's part of the frustrating nature of pools. I have one of my own but also used to manage pools professionally.
Yes, they are but those ones don't just test, they feed chemicals into the system to help balance as well as report. Even those still have limitations thougb. I was able to get ph and chlorine but all the other still had to be tested by hand so really pros and cons to all of them. I've been using the s1 on my personal pool for about 2 years and for just the chlorine and ph, it has been pretty spot on for me with the occasional issue of having to mess with it after battery changes. I'm actually curious how accurate it is with the other tests and how expensive those cartridges are because, like I said, even with the fancy set ups, I still had to test the others manually so they were accurate.
Unfortunately, I don’t have mail box. I have a community drop area and slot is to thin for the water sample. So I have to find a blue one. Wahhh wahhhhh waaaaaahhhhh
I had the sense 1.. over a course of 2 years they replaced it 3 times with the last time sending me a sense 2 for free.. Brand new out of the box and it did not work.. They sent me a new one today and will be installing it later tonight. Hopefully this one will work.. The customer service has been wonderful.
why did they need to replace it so often
Ah, brings back memories of my childhood cleaning the family pool. Back then we used a collection kit with 2 factors: pH and CL concentration. The indicators told you how far off you were (color comparison) and a formula told you how much to add. Goal for pH was 7.5 I think, and Cl was 1.5 ppm. Didn't get too complicated. Looks like high-tech doesn't mix well with pool care. Hope you get a reliable system online. You're going to need the pool after your Inspire workouts, bro!
Heck ya my brother! Thank you for the comment. Hopefully I can get Water guru to send me there brand new version so I can do a review on it. Hope all is well with you sir!
Really helpful thanks. Free water test at the pool store seems easier overall since I have to get chemicals there anyway. I’d settle for just a good wifi thermometer.
This replacement just broke as well, dealing with water guru support… again….
I have the Sense 2 and I suspect that the alkalinity, hardness, and CYA are not accurate. Just today, WG gave me an alkalinity of 51, hardness of 300, and CYA of 95. I broke out my Taylor K-2006 test kit which should be the gold standard and I measured alkalinity of 110, CYA of 65, and hardness of 550. We need some rain to dilute that calcium. I am going to stop using Cal Hypo and just use liquid chlorine and maybe one Trichlor a week to keep the CYA from not going any higher. So, I have 5 days to decide whether to return or not. My message then to you is to not feel too short changed by not having a Sense 2.
I appreciate the comment. Great info. So far the sense 1 has had its issues. It’s unfortunate that you have to “back up” one reading for an other test. But oh well. Let us know what you decide to do. Once my 3rd guru dies, and I get on the horn with the warranty department, I’ll see if they’ll send me a sense 2. Otherwise, I’m not going to spend $270 ish for something that can be trusted. Hope you have a better experience.
Just got my sense S2 just came in today, obviously still learning it.
Glad to hear customer service is rockstar, not good to hear the device doesn’t last that long.. hopefully they got the bugs out with S1 to S2.
Hope you have a good experience! Let us know how it goes! Thanks for the comment!
@@AviatorsGarage I’ll keep you posted
Great vid
Sense 1 quit working. They sent me the new 2 free for 1 time replacement. Worked great about 2 weeks. It quit sending. Had to reboot (take batteries out and put them back in). Had to do that every 2 to 3 days. They ran a check and said one of the batteries was bad. Put new batteries in and it still does the same thing. They say I need to buy a new one. Nope not gonna do it.
@@HughGraham-u9k thank you so much for sharing! Sounds like the sense 1 all over again. I’m waiting for mine to crap out soon.
Thk u. I wish more people will be like you do a honest review
Thank you for the great comment. I have since hired a pool care company to take care of my pool.
Same exact experience with mine. Something is defective with these. Intermittent connectivity, then just dies. I’ve decided to move on. After 3 times I’m out
Thanks for sharing. Looks like only way to get a full automated chemical system is to pay the thousands of dollars. Thank you for the comment.
Wait so if I understand correctly, even though I brought this to test my water, I still have to send off a water sample.
Sense 1 yes- sense 2 -supposedly no
Sense 2 refill cartridges come in 5 month increments, and only 1 of those 5 months actually give all 5 readings, the other 4 months are the same as the sense 1 with only doing ph and free chlorine
That’s disappointing. Thank you for the comment! I’m still stuck with the sense 1!!
People like me who suffer with severe tinnitus have difficulty understanding speech with background noise, which is what the music in this video is. Videos like this don't need music in the background. You probably had no idea, so I'm just letting you know.
Thank you for the feedback!
I have bad tinnitus. I heard every word. Now my wife on the other hand, nope.
I own one and it worked for a few months and stopped. Not worth it IMO. I use test strips and occasional trips to PaP (which I would never ever buy anything from, well maybe, maybe chlorine for laundry and other uses), but free tests are cool to verify. Amazon, HD or my 3D printer for anything else. The answer with my salt cell, D.E. filtered, pool (~35,000 gals 20x40x9ish) in West Central Florida has been add a bunch of stabilizer at the beginning of the season and regularly add acid to compensate for the alkalinity of the salt conversion process. Money is much better spent on an acid meter/dispenser system to get even more low maintenance. I do use a robotic cleaner that I would not recommend the brand, its great when it works, but I'm on #3 from this brand (Polaris) and won't buy again, likely headed for a more commercial unit...
Thank you for the great post! We all appreciate it. Unfortunately this is my 3rd unit and it’s failing now. It’s not worth it at all I completely agree!
So if the unit goes bad and they send a new one out, do they include a new cassette and how long does it take to get a new unit?
They included a new cassette, and it took about 5 to 7 days for me to get the new unit. I’m literally editing a video right now on the WaterGuru since two because since this video has posted that unit has failed.
@SoarAndMore you mean the sense 2 has failed?
@@mjg1726 the sense one failed and they sent me a sense 2. which I’m making a video about right now
@@AviatorsGarage ahhh ok...I'll be on the lookout for it
@@mjg1726 I’ll be posting it in the next few hours
So I really appreciate your style. Fun but also informative. Keep it up!
Thank you for watching… more to come with the water guru… not great news!
How did the sense 2 work out?
So far it’s working. But I’ve only had it for a couple weeks. I’m fully expecting it to fail.
Thanks for the video. I'm a long time user of the water guru and have been super happy with their customer service as well.
I have the S1 and didn't even know they had an S2 until I saw a different cartridge for sale on their website. That's how I found your video!
Good luck getting the S2. I'm sure if you just wait until they are out of stock on the S1 your fourth replacement will be what you want. Lol
Lol now that’s funny! Ya maybe I’ll luck out! The thank you for the comment!
@@AviatorsGaragemy S1 quit doing automatic readings. They sent me a S2 as a replacement that. I love this company!
@@BonnerBB they did the same for me and my sense 2 doesn’t work anymore
@@AviatorsGaragewell did you call them again?
@@BonnerBB they gave it to me on a “on time deal” no warranty. I’m not impressed at all… made a whole video about it
Yeah you saved me a heartache a headache and overpriced product I mean honestly why would anybody buy those if they cost that much and you got to keep spending money to keep it working and then just a hassle just buy the a good Taylor kit that does everything you need and you're good to go yes it sucks but like you said water chemistry needs kept up so definitely not buying this to be honest with you there's nothing that I've seen around 100 bucks that will do what is needed to make sure the chemicals are in balance but the Taylor test kit is the closest one
Glad I could help. So far the sense two has been holding up but I’m expecting it to crap out.
Do you not have a mailbox in front of your house?
Nope, one of those community mail box areas with a super small slot for out going mail. The water test sample won’t fit through it - hence the PITA!
$70 every 4-5 months? Why can't they make one that doesn't need consumables
Seriously! I agree. The ones that do that are way way more expensive. But they are legit automated and they have reservoirs with all the chemicals necessary to add automatically. As a matter of fact, this is my third unit (covered under warranty) and it’s starting to give me issues…. I won’t be buying any more of these cheap units…. I’ll go back to the old fashioned droplet kits for testing.
If you're familiar with how water chemistry works, they all require some kind of consumable. Chemical testing requires chemicals which are not indefinite. Even the $3k ones have probes that need to be replaced periodically. It's part of the frustrating nature of pools. I have one of my own but also used to manage pools professionally.
@@TheHwhitty2010 yes correct. They all require consumables but I’m sure the $3k systems are way way reliable.
Yes, they are but those ones don't just test, they feed chemicals into the system to help balance as well as report. Even those still have limitations thougb. I was able to get ph and chlorine but all the other still had to be tested by hand so really pros and cons to all of them. I've been using the s1 on my personal pool for about 2 years and for just the chlorine and ph, it has been pretty spot on for me with the occasional issue of having to mess with it after battery changes. I'm actually curious how accurate it is with the other tests and how expensive those cartridges are because, like I said, even with the fancy set ups, I still had to test the others manually so they were accurate.
@@TheHwhitty2010 great input! Water guru is sending me a sense 2. This one crapped out on me…
Customer service may be great but they have a long way to go to perfect testing. Some of their test results do not match test kit results. I give up!
I don’t blame you! My third unit is taking a crap on me now! Customer service won’t replace it either…
pH is not ppm
@@jordanhenshaw correct , I was misspoken. Unit has since failed and now I use a pool service
Hmmmm sounds like more trouble than it's worth, there has to be a better way.
Better way is to higher a pool service. I just did…
taylor 2006c ....so much easier....just wish CYA was a better test.
Good point
Doesn’t look worth it anymore, thanks for explaining how it works. Looks too much of a hassle
@@HelloGoodbye1c1 ya, unfortunately so. Was good for like 2 months and just stops working…
you could have just put it in your mail box
Unfortunately, I don’t have mail box. I have a community drop area and slot is to thin for the water sample. So I have to find a blue one. Wahhh wahhhhh waaaaaahhhhh
Great video
Thank you for the comment!
No thanks
Don’t blame you!
Worthless video. All he wants to do is show himself on video. Not sure why.
@@yscode6364 96.1% like percentage worthless comment. Worthless product. Truth hurts. But thanks for the view!