r/TalesFromTechSupport - I Didn't Buy The Wrong Software! OK, Karen! -

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  • Опубликовано: 29 ноя 2024

Комментарии • 85

  • @happyzahn8031
    @happyzahn8031 3 месяца назад +3

    How old is this story? $35 ONLY for labor? What a steal. Just his time spent on the phone is worth that much and haven't even gotten the back off the laptop - they are such pains, especially the cheap ones. That guy is practically giving away his work - what a nice and patient guy. Sounds like he would make a great friend.

  • @planetbob6703
    @planetbob6703 3 года назад +53

    Had two Karens at my job a few days ago. It’s not good when they get to validate each other, believe me...

    • @kaitohkid7229
      @kaitohkid7229 2 года назад +4

      Worst: 2 Karen's against each other...get chips and dip and enjoy the day. And pray for the manager to be ready for the rescue.

    • @HyperboreanHistorian-wd5rr
      @HyperboreanHistorian-wd5rr 5 месяцев назад

      Thats an antiWhite slur. You would never say an antiNonWhite slur or have the balls to do so. Have you ever tried not hating ANYBODY on the basis of race, antiWhite?

    • @happyzahn8031
      @happyzahn8031 3 месяца назад +1

      Stereo karens. hope they didn't go full volume. That would be too much.

  • @DavidFMayerPhD
    @DavidFMayerPhD 3 года назад +23

    $166 total price????
    This techie guy needs a business manager. He is giving away goods and services at absurdly low rates.

    • @paulh2981
      @paulh2981 5 месяцев назад +3

      Yeah, he's going to starve charging rates like that.

    • @Jean-Denis_R_R_Loret
      @Jean-Denis_R_R_Loret 4 месяца назад +1

      While I was doing this kind of work about 12yrs ago, I would have charged at the very least 350 to 400€ for this kind of work. IT guys hate working on laptops hardware (except maybe good ones such as thinkpad or gaming laptops, but clearly nothing under the 1000/1200€ mark) and all the problems that could come with it, so the high prices for cheap laptops technique is a very good deterent, when the fix is basically the price of a low end laptop whcih is basically already e-waste from start.

  • @JohnBrown-ix7gx
    @JohnBrown-ix7gx 3 года назад +35

    I used a laptop with a broken fan for years, but as i was not an idiot i had a base i used it with that had fans in it so it still had cooling until i bothered to replace the fan.

    • @oranexaltation4678
      @oranexaltation4678 5 месяцев назад +1

      I was in the exact same position when I was 16, thought I was living in 2095 😭😭

    • @FeedMeSalt
      @FeedMeSalt 3 месяца назад +2

      Sounds like my old acer in 2009.
      Tore the entire back off the thing exposed drive ram cooling pipes ect.
      Poor thing was propped up vertical with a box fan blowing directly onto it 😂
      It work with a second screen like that for two years.
      That poor laptop ran 1400 hours of Dota and then shit the bed.

  • @cintaleshan
    @cintaleshan 3 года назад +19

    Servers on a carpeted floor made me cringe

    • @briankuhn7396
      @briankuhn7396 6 месяцев назад +4

      I could almost feel the static shock followed by complete silence...

    • @SwearMY
      @SwearMY 5 месяцев назад +6

      How about servers a couple of inches above rising water with loose dangling cables? (If I remember correctly we had no local IT and someone from HQ several states away would have to fly in to set up or fix anything.) The builders installing something in the bathrooms had drilled through a water pipe, put a ineffective patch on it, and left for the weekend. I opened on Monday and my feet went squish when I came in. Called the boss, then got to work fixing what I could.

  • @Bazerk101
    @Bazerk101 3 года назад +10

    That last story is way too relatable

  • @Cobb
    @Cobb 5 месяцев назад +2

    That first story, sure I'd feel sorry about getting Paul chewed out, but his job was to literally do backups and he hadn't done any recent backups. So not entirely OPs fault

  • @SarafynaforbesTTV
    @SarafynaforbesTTV 3 года назад +9

    Wow.. In the last one, he severely undercharged that dude. With all that is involved, here you would pay at least $400 (if you are lucky)

    • @SwearMY
      @SwearMY 5 месяцев назад +1

      Plus an additional fee for being a butthead.

  • @mrkovash1
    @mrkovash1 6 месяцев назад +5

    1st story: I’m guessing the LA Clippers

  • @seraglioborneo2803
    @seraglioborneo2803 3 года назад +9

    Last: Sh**ty computer, sh**ty customer. Just say no, you are not sure that you CAN repair his Model T Ford?
    And take an advance for the parts, if you DO accept the job. What's to stop him deciding it's cheaper to leave the computer and not pay the $ 166 demanded? And if he refuses, ask him to take his cr*p back after paying an inspection fee of $ X

  • @Loki-and-Thor
    @Loki-and-Thor 3 года назад +21

    I love the Tales From Tech Support stories. Hope you are having a good day, Rob. You always brighten my day with your videos, thank you.

  • @briankuhn7396
    @briankuhn7396 6 месяцев назад +1

    $35 for SSD replacement, data recovery, and OS reload... That's way too cheap!

  • @Mrflash222006
    @Mrflash222006 3 года назад +2

    The last one, is all to common - been down that rabbit hole doing repairs it’s not a case of if it will come back, Its when it comes back - that’s when you have to fire/sack the customer

    • @aralornwolf3140
      @aralornwolf3140 3 года назад +1

      Always easier to fire/sack the customer... they really don't have the power to force you to cater to them.

  • @itjustmemanning8441
    @itjustmemanning8441 3 года назад +9

    You always make my day wonderful 💯! 🌞

  • @jarrod752
    @jarrod752 3 года назад +1

    40 hours of data recovery... 166... Yeah... Way more than fair.

  • @rmhartman
    @rmhartman 2 года назад +1

    it was paul's fault. he never noticed the date on the report screen.

  • @vashspecter
    @vashspecter 5 месяцев назад

    If that’s the way, his laptop is just imagine the way he treats his car. See what two options treat or car super good or Moto hasn’t had oil changing 10,000 miles.

  • @nicholasohara5699
    @nicholasohara5699 3 года назад +3

    Your intro always puts a smile on my face. =^.^=

  • @F40PH-2CAT
    @F40PH-2CAT 3 года назад +1

    If you know basketball, you can figure out which NBA team OP is referring to 😆

  • @lewischase
    @lewischase 3 года назад +3

    Good afternoon Rob
    Good afternoon everyone 😊😊

    • @Loki-and-Thor
      @Loki-and-Thor 3 года назад +2

      Hey, Lewis! Hope you're having a good day.

    • @lewischase
      @lewischase 3 года назад +2

      @@Loki-and-Thor I hope you are having a great day also

    • @Loki-and-Thor
      @Loki-and-Thor 3 года назад

      Thank you.

  • @stickinthemud23
    @stickinthemud23 6 месяцев назад

    2024: CanNOT get SLC ssd's anymore.

  • @kconnor4568
    @kconnor4568 3 месяца назад +1

    KCC video interesting that’s my initials

  • @af2001
    @af2001 3 года назад +3

    Good afternoon

    • @Loki-and-Thor
      @Loki-and-Thor 3 года назад +1

      Good afternoon! How did the flooring of the bathroom floor go?

  • @joehung1552
    @joehung1552 3 года назад +2

    Good afternoon Rob. Any update on Kermit's update?

    • @KarmaStoriesPodcast
      @KarmaStoriesPodcast  3 года назад +1

      Check community post

    • @veerleb96
      @veerleb96 3 года назад +2

      @@KarmaStoriesPodcast community post is gone or just for me?

    • @Toyota-Coaster
      @Toyota-Coaster 3 года назад

      @@KarmaStoriesPodcast Nope its not there

    • @KarmaStoriesPodcast
      @KarmaStoriesPodcast  3 года назад +1

      @@Toyota-Coaster is coming tomorrow. Recorded it after all lol

    • @Toyota-Coaster
      @Toyota-Coaster 3 года назад

      @@KarmaStoriesPodcast 😀😀😁 nice cannot wait

  • @SaturdayMorno86
    @SaturdayMorno86 3 года назад

    OP must be talking about the 76ers

  • @ljh5141
    @ljh5141 3 года назад +1

    👍👍👍👍👍😁😷😷😷👍

  • @thoptertoken514
    @thoptertoken514 3 года назад +1

    My favorite way to start the day

  • @JohnSmith-xq1pz
    @JohnSmith-xq1pz 3 года назад +2

    Clearly title story karen uninstalled commonsense dot bat...

  • @randysmith9636
    @randysmith9636 3 года назад +1

    Good day KC from mid Tn. Hope you have a great day.

  • @Avrysatos
    @Avrysatos 3 года назад +5

    Thanks!
    My father is an idiot and exposed me to covid. I had to get a test today, I'll find out the results by the end of the week. I hope your week is going better!

    • @Loki-and-Thor
      @Loki-and-Thor 3 года назад +2

      I'm sorry to hear that and I hope your test is negative.

    • @randysmith9636
      @randysmith9636 3 года назад +4

      That sucks. I'm amazed that most people are no longer taking it serious. I hope the test is negative.

    • @TheRussellStover
      @TheRussellStover 3 года назад +1

      If you are in the US you should be able to get the shot anywhere. It's not an issue. Talk to your doctor first in case you might have some conditions that would be an issue.

    • @Avrysatos
      @Avrysatos 3 года назад +2

      @@TheRussellStover Both of us have been vaccinated, but he is asymptomatically carrying covid from a coworker.

    • @Avrysatos
      @Avrysatos 3 года назад +3

      @@randysmith9636 Oh he's taking it seriously, he just doesn't understand how infection works. He thinks since he already saw me once after seeing the person with covid it doesn't matter anymore because I'll have gotten it the first time.

  • @_tertle3892
    @_tertle3892 3 года назад +1

    Hi

  • @Tankurface
    @Tankurface 3 года назад +1

    Oof, $35 to install a fan? Daylight robbery!

    • @MalekitGJ
      @MalekitGJ 3 года назад

      If you can open the tin without:
      - breaking the case
      - breaking the tin plates
      - not break the new fan while installing it
      - not need to have taken a 3yrs technical course to know how to Not break PCs
      Then be my guest.

    • @jyvben1520
      @jyvben1520 3 года назад +1

      @@MalekitGJ and have second fan with you or tested it before, pay for space to stocking commonly replaced items, invest in buying those items and tools, need a vehicle + driving license, have a phone !

    • @CondoreComputing
      @CondoreComputing 3 года назад +1

      Good luck replacing a laptop fan in a PC where the entire motherboard has to come out for the replacement. Been there, done that, would charge double that if I weren't just doing it for free to help a friend. $35 is a fantastic deal, especially since he removed the entire heatsink and applied new thermal past as well.

    • @Tankurface
      @Tankurface 3 года назад

      @@CondoreComputing so $35 per hour is suitable is it? And let's be real, extra parts would have been more on top

    • @CondoreComputing
      @CondoreComputing 3 года назад +1

      @@Tankurface You have not done much work on the mid tier HP Dell etc laptops have you ? The motherboards come out half the time to get to the CPU cooler and fan. The fans are sandwiched between the motherboard and keyboard plate, you have to disassemble them from the bottom up, meaning bottom cover, then motherboard, then you have access to the fan, that means every single ribbon connector, tiny fragile connector etc has to be disconnected.
      Higher end laptops are easier. My Dell XPS is pretty easy, but not all laptops are though.
      $35 an hour is suitable for an individual without massive overhead, but your not just removing and replacing the fan, your taking out the heatsink, cleaning off rock hard thermal past off the cooler and CPU die, cleaning the heatsink fins out, dusting the rest of the laptop put, giving the exterior a good clean etc if your doing a good job, then booting into the os, installing some load software to verify its functionality and to see how hot the machine is getting under load to make sure the customer isn't going to have issues.
      Because most people do not take care of their devices sometimes you have to deal with a crap ton of dog hair, dirt, and sometimes cigarette smoke and the wonderful smell of cat pee, way more common than you'd think.
      Generally any work I'm doing I would also go over the overall machines health, if they have any garbage installed or malware etc I would also make the customer aware and probably remove it as well with no additional cost. These things are built into repairs because it is good practice and will ensure the customer doesn't have any issues unrelated to your work, that they will inevitably blame you for anyway.
      $35, is absolutely more than a good deal, especially when the manufacturer or a lot of repair shops will charge you $150 or tell you to go kick rocks.

  • @Cell287
    @Cell287 3 года назад +1

    Video keeps freezing

    • @michaeldonaldson8271
      @michaeldonaldson8271 6 месяцев назад +1

      Did you try rebooting? Looks like the issue is on your end. 😂

    • @happyzahn8031
      @happyzahn8031 3 месяца назад +1

      Perhaps you need your fan or memory replaced 😁

  • @tiffany6341
    @tiffany6341 3 года назад

    🌟🌟🌟🌟

  • @Danarchy3
    @Danarchy3 6 месяцев назад +1

    Wait.. SSDs can overheat? I thought that was the whole point of SS drives. They have no moving parts so don’t overheat like HDD

    • @Metaljacket420
      @Metaljacket420 5 месяцев назад +1

      The point is they're way faster. No moving parts, but just like a CPU they produce waste heat. They do also 'wear out' especially if you fill them completely as they have to move data around periodically do preserve it and the NAND cells only have so many read/write cycles

    • @Blakesanots96
      @Blakesanots96 3 месяца назад

      They are rocks we made do math. Math makes heat. But basically. They dont move but have current(electricity) running through them, and that makes heat. Though, ssds overheating is probably more a laptop issue than a desktop issue.

    • @Danarchy3
      @Danarchy3 3 месяца назад +1

      @@Blakesanots96 rocks that do math? Don’t they call that an abacus

  • @cienciakid9921
    @cienciakid9921 5 месяцев назад +1

    Woman, always woman, they can't get a glimpse of power

    • @SwearMY
      @SwearMY 5 месяцев назад

      Watch it bucko, Karen's come in all genders. And some of your IT support is women. Be nice to them, they can ruin your day.

    • @DanaTheInsane
      @DanaTheInsane 3 месяца назад

      Neck beard, always a neck beard.

    • @happyzahn8031
      @happyzahn8031 3 месяца назад +1

      Why bring up kamala? Trying to forget that karen...

  • @loqutisborg5416
    @loqutisborg5416 6 месяцев назад

    WHY do you insist on adding so much detail that no one cares about. Tell'em you're busy or it's a lot of work. No need to ramble on.

  • @johnermactavish1162
    @johnermactavish1162 7 месяцев назад +4

    $100 to install a new NVME, install windows, and recover all your files from a slagged SSD? That is a steal on the files alone.

    • @SwearMY
      @SwearMY 5 месяцев назад

      It really is. That was cheap 20 years ago.

    • @buggsy5
      @buggsy5 5 месяцев назад

      Yep. As he told the customer, a SSD recovery would be $200 or more - possibly much more. And there would be no guarantee that everything could be recovered.

  • @davewoods2835
    @davewoods2835 3 года назад

    ⭐⭐⭐⭐⭐