CUSTOMER HAD THE AUDACITY TO CONTACT ME AFTER FIRING ME!
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- Опубликовано: 17 окт 2024
- CUSTOMER HAD THE AUDACITY TO CONTACT ME AFTER FIRING ME!
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You had me worried for a second. I'm glad you didn't take him back. You can't abuse people and then turn around and think they are going to help you. You handled that perfectly!
Love your videos and congratulations on the continued success of your business! Kudos to you for your response to the customer who fired you then wanted you to come back- you were professional and courteous (more than he was to you) and you stuck to your guns. Nicely done!
Glad y’all made progress on your route’s. The weather hasn’t been very cooperative lately. Shawn I had a feeling that rude customer, was going to call y’all back. You wasted time trying to accommodate,& went above,& beyond for this customer. I gotta admit, it was very satisfying when you cut them loose. Onward,& upward SLC! Enjoy your evening, stay safe, healthy, happy, productive,& blessed.💯❤️👍🏾💜🙋🏽♀️✝️🙏🏾🇺🇸
Shawn, your response to the EX costumer was awsome. I had to laugh so hard. 🤣
I figured he would want your service back , BUT I thought he would at least apologize to you.
Oh well , his loss!
Like I posted last week he would want you back when he could not find anyone else to cut his grass.
You sure did.
And how could you hope to find anyone better or nicer
I wouldn't even go to that person's house anymore. He might start complaining about something.
That customer made his bed. Don,t fire someone, then expect them to come and mow your lawn. Good mowing Shawn and tq.
@@SpencerLawnCare Sean what do you guys do? What's the stuff you find like that necklace couldn't You don't need that to like goodwill or like something And also those pockets and the bearcant stuff? Don't you guys take those to the store or deposit?
You guy's are professionals and you do an awesome job!! If they want their yard done right then Spencer Lawn Care is top notch!!! 👍😁
Great video guys!! 🤗 ❤️
I was pretty sure that the guy that fired you would call back, I could have bet money on it....good for you for sayin' Noooo 😆
I totally agree with your logic regarding starting with a perimeter cut. Someone with lots of experience like yourself knows exactly where a machine can and can't reach.
You guys simply do amazing work on these properties!! It is very relaxing and satisfying watching you guys clean up your clients properties! Keep up the great work!
Shawn and Savanah yall inspire me so much that I am trying to be like yall.
Good evening Spencer's so glad to see you today and have an awesome job mowing
Thank you!
What’s your first impressions on those Ballard blades? I’m holding off getting them till your final review video on them. I’m also gonna get some of that cleaner and a Darwin’s grip as well. I’m also gonna be getting an echo combi unit with edger attachment, my spare combi weed eater bit the dust, so I’m gonna replace it with the echo. I have the echo srm-225 and I like it a lot.
I love watching you guys and you’re beautiful real family ,I’m hooked on your show just love it!!!♥️🤗
Love watching. Y’all have such wonderful personalities. That’s my biggest reason for watching. Keep up the good work!
Great response to the disrespectful customer
Thank you, it's hard not to say what you really want to.
When do you find time to mow your own yard
Good work guys stay safe out there
I'm realizing all the work it takes to do a good job of mowing a yard with sharp blades makes a BIG difference. I'll say it again, Spencer Team make it look so easy ❣️ As always be safe and praying for family and friends 🙏🙏🙏
With the weather being what it is (raining a few days every week) and lawncare companies struggling to add reliable workers, homeowners need to be more understanding and above all else GRATEFUL to even be on a mowing route. My lawn guy is dealing with these same issues here in East TN - but like you two, he's worth WAITING for!
I once had a plow customer that refused to pay his bill. I eventually got the State Police involved to get my money, which I did in August. The guy called me up to see if I was going to plow for him again the upcoming season. That was a hard no. LOL
Do you find it easier without shields on the wackers
Much respect! We all have customers like that.
Another good video
Don't know if I would have been able to handle that ex-customer situation in the same manner as you. I would have had to be a little more biting and passive-aggressive. I don't take kindly to people who behave like that. Can't imagine ever treating a company or any person for that matter like he treated you. Hopefully he God can help him with more patience and learn how to properly treat folks.
Glad you got more done today. Glad the blades work good. Stay safe Team Spencer.
Shawn have fun in the rain 🌧
The outdoor mouse traps usually have a brick in them to keep them in place.
I feel you! Glad you held tough!
Those new Ballard blades make for some very nice stripes!!! All looking good!😊
Good days work. Some people I swear, him telling you to go ahead and mow, shows he has no respect for people and no remorse for the way he treated you just the other day.
Take care SLC and family!
Looked like a
Well productive day. This wet weather is making everything grow so fast it’s hard to keep up with. Thanks for another awesome video. Y’all keep up the great work!!!
I like music right before the first hyper speed as your trimming. Who is it?
It’s not easy to keep positioning the camera I imagine! But we appreciate or at least I appreciate your videos! Have a blessed day Spencer’s! Love from IL
Can yall let us know how long the gold blades last before you change em please
Hey guys. Sometimes in order to deal with a jerk you have to come back hard and back your hand. As to unloading your gear every day, as a retired city cop (33 years), every barrier you can put between your stuff and the Adam Henry’s out there is worth doing. Good job. Now, explain why I am watching you mow lawns while someone else is mowing mine? Anyway, I’ll be hitting you up for some merchandise as soon as my SS check comes in. LOL THANKS FOR DOING WHAT YOU DO.
I Laughed. Sean you are funny. That black box is a rat trap. You both do great work. Yup. In life it is true. You don't know what you got until it is gone. You did the right stuff.
Hey Shawn, I just wanted to tell you how good your looking thesr days. Keep doing what your doing.. your heath is so important. I like how some people can be so rude snd think nothing of it just to come back and say go ahead and put is back on the rotation. Never give up your dignity. I don't believe the customer is always right. There are a lot of "Karen's" out there. Stay safe. 🙏🙏🙏🙏♥️♥️♥️
What happened to the building at the property? Is that still in the works?
I'm loving the springtime/summer weather. My legs and shoulders have lost their stamina, but by August I'll be in good shape 🙂 The man who cancelled you last week, called you this week...I'm guessing he's discovered a pricing difference...or whoever he found - if he found - didn't do the job as well as you guys. But no, don't go back. If he's "that kind of customer", let a different company have him. Sad he's that way, but it's on him.
seat belt
Have you ever considered using square or rectangular (cat litter type) buckets? The tall ones hold a lot of stuff, especially twigs and small branches.
Good job hard work pays
I wonder if that company could post a notice by the time clocks asking the employees not to back up so far that they are covering the grass, to make it a little easier on you guys? Your probably not there on the same day every week… but just a thought. A little cooperation and consideration goes a long way these days.
Possibly I'll send an email
I worked for a University and the policy was NO Backing into parking spots. Mainly due to blocking sidewalks but for mowing as well.
You guys are awesome. Sure glad your hard work pays off you both deserve it all
Thanks Bruce
Good job as always..You and TQ...A awesome..great family..Question if you had a property to do with a push mower and upgraded to a zero turn and takes half the time would you charge the same amount...Thanks Shawn...
I have a question I hope you can answer: I work a full time job and do lawn care on the weekends. How many jobs you typically do in a day? I ask because I did three jobs this last Saturday and two jobs on Sunday and I’m hurtin for certain! How do you guys do it?
Sincerely,
Sore in Massachusetts
Every day is different. Most days, we do about 8 or 9. But we do have a day we do 11 or 12
But give it time. It takes a few weeks for the body to adjust.
Good video guys! I agreed with you Sean about the customer can be jerks sometime. Since the rain I had for like three days and I told some of my customers to be patient with me since I'm behind with lawn care and they agreed and was very patient with me about the weather delay,
Hey. Buddy. I know u have that grass flap on the toro, I wanted to asking if it clumps a lot and if its worth it
Is there a benefit to not having the guard on the weed wacker? I am thinking it helps you get into smaller spaces. Just curious.
Tq chase him down for kicking your cone flip over😅
Awesome video thanks 👍 God bless you and your family stay safe out there 🚜🚛🚜
Take care of your good people Shawn thats what you have to do. You handled well.
Quick question what's the update with the property y'all bought 🤔🤔
Great job Shawn and tq awesome video have a great week
At 22:48.... Isn't that the property you trained TQ on? Looks familiar.
Chain wasn't gold but your new toro mower has gold 😂
I am thinking about adding a Sthil fs 94r alone with my echo 2620 would y’all recommend it over the fs131r
Dude was talking like he was entitled. I don't blame you for telling him no. LOL
Great video and great teamwork as always; just wondering what happened with the mics you were using? haven't seen/heard them in a bit now and got used to being able to hear so much better. Keep up the great work you both do - solid team all the way
All you had to say was "I'm sorry based on last week's communication we can't service you" keep it short and simple.
How are those new blades working out?
We gave our first impression in this video.
I hope you told him that you filled his spot, You don’t need customers like that.
Yep!
I seen that a lot here in South Florida when I used to do lawn service in closed trailer
Enjoyed the video have a day love from TEXAS
Cole Sonne at Sonne Farms was presented a TORO Mower on today's video. He got one last year , used it and had a give-a-way drawing at the end of season last year. Kawasaki EFI and shocks on the sit down mower, same as last year.
Hey Team Spencer, great video tonight!
Do you weed and feed? Or does client. This year that grass look horrendous?
That's the customers choice.
Amen stay strong Spencers.
Enjoy his grade to watch you as such a good team. I have one question and I sure you heard it before how fast do those mowers travel? Keep the videos coming really appreciate the work and effort put into making a video great job thank you
When Shawn was running with his backpack blower he looked like a ghost buster
Yes I wouldn't deal with that kind of customer either lol
Rubbing alcohol will take that off too
Well, now that you got the highly important job of getting the tape off of the truck, everything is downhill from here...lol. Hope and pray that the remainder of your week is productive.
Thanks
Used the same metal plates on our f450 Alumaduty to attach our strobes!😊
Be very careful with them. Cost us a back window.
@@SpencerLawnCare we just have a 12” strobe but good to know
Why do you not have guards on your trimmers?
As far as that arrogant customer
be careful what you wish for
because it came true for
How do you guys post every day?
Film it, edit it, and post it.
Still missin TQ's jeans.....
YOU DONE GOOD, SHE IS A CUTIE.
Team work baby vamonos🦾
What are the VBX things Savanaha set teh blowers on in the shed at the end?
Also when are you guys building your new shop again??? 😊😊😊
I remember that about 4 years ago. I get the unloading also we keep our stuff locked up also.
I love my location. I'm a 1/4 mile from the cop shop. Plus all the lights that I have set up. Nobody, person or animal can move without being seen. I also have other things in select locations that help. When are we going to see stuff happening at the property? I still need to get the last few tanks. I've been busy like you.
"Still gotta keep doing landscaping." That was funny
Awesome video thanks for sharing
I don't blame you. When anyone thinks that they are so much better than another person that they think they can just text "you're fired!" Let them go. I respect your calmness over it. But I can tell it bugs you that you can't make every customer happy. It's going to be fine moving on.
When you can, build something you can drive into for storage at night: trailer and truck. It will save a lot of time.
Miss the green cooler??
Are stand ons or zero turn riders more comfortable to use? I've never been on a stand on.
I test drove a gravely pro stance 60” a month ago. (I’d want a 32” or 36” and a 52”) they are different, but it seems comfortable. I realized this year starting off on my accounts that my ariens ikon xd 52” zero turn just wrecks my back with the bouncing. (I already have leg and back issues as it is) I hear the stand on’s are better for shock absorbing, so I’m gonna give pull the trigger and give one a shot this year after I find and buy a new house. Prob gonna go with the 32” gravely pro stance with a quick chute to replace the factory grass chute. I have 2 advanced chute blockers on my mowers and they are nice, but the handle isn’t tall enough or at the correct angle for a stand on.
I use a 54" bad boy and 48" John deere. I like them but I don't like constantly getting out of the seat to pick up sticks.
@@mihatsu2336 I have the ariens ikon xd 52, and an ariens waw 34 walk behind. I’d like to get 2 stand ons eventually, but I’m gonna go for the 32”-36” gravely pro stance first and keep using my zero turn for this year. then next year I’ll get the 52” pro stance and keep the zero turn as a back up, possibly get a bagger system for it, and to use for the lawn cart for the yards.
Hey Shawen Glad to see you got some mowing done People that mow grass for extra money And they're not professional they tend to skip trimming And the properties don't look good. I tell people Professional cruise Do all 3 task And even hall the clippings away.
Great video as usual xx
Ballard gold blades, please have them get them for a pro z 700 cub cadet.
I had a similar issue with a client that demanded I come out after a heavy rain and mow I just stated that I won’t risk rutting up the yard so I’m sorry but I will be out next Friday as per usual she fired me and then came crawling back nope not happening I filled her spot with a commercial as well
Exactly
Thanks for the great video again. I've noticed that you are using your FS94 trimmers more so than your 4 mix trimmers. Do you prefer the fs94 over the 4 mix?
WOW, picking up the garbage before you mow... awesome service! Most folks just mow over it!
On the new property, build a large Garage with a pull through. Just drive the entire trailer in , unhook, drive the truck out the back. All locked up and ready to roll for the next job.
sean changed ear protection????
I figured he was going to ask you to come back. It seems like they always do.
No, Spencer-- you are NOT coming off as a jerk. I would have done the same. He treated you very disrespectfully and denigrated you. I would not do business with this jerk either. You are allowed to feel the way you do--any other lawn service would have dropped him also. Let him go and whistle in the wind and get stuffed! I live in Minneapolis, MN, USA, and we have many car jackings and trailer thefts and it is so bad when they steal all of the tools with trailer. You are right to secure your trailer with a hitch lock or whatever you have because it is getting to be so bad. They will steal anything.