It's been my experience (after going round and round in circles for the last few days) that once your ad account is disabled they don't offer you the opportunity to chat. Not only that, they don't tell you anything. My ad account got shut down recently (in the last 2 months) for something I did 10+ years ago, now I can never advertise again on FB for me or my clients. It's criminal.
Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager. Now what?
Hi Can you help me? The advertising account on Facebook has been permanently restricted. I submitted a review request, but it was rejected and the ads were permanently restricted and I cannot communicate with the Facebook support team
I have tried everything but still my account is not activated. I followed the video now I am getting error msg "Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager." whereas I personal Facebook account I have done identity confirmation
With how Facebook has been these last few months, this video couldn't be more important. If you have a Facebook provided marketing "expert" assigned to your account, we've had great success getting accounts back when getting them to open the case with the internal review team as opposed to just submitting an appeal yourself via the relevant forms.
Hi I’m not able to pay for past promotions . (Actually ads are not accepting my new card) and I deleted my old card ,( n now I can’t add my old card again??
My ad account was disabled. I cannot even access the account because I need to confirm my number and when I confirm no verification code is sent is there another email I could use? Thanks
This doesn't work. I am in the 'No Advertising Account' section and it won't let me appeal. I receive this message - You don't have any advertising account which is required to submit this form. If you are currently logged out, please log in first.
This is SO helpful! Happens to our team all the time and I never know what to do. THANK YOU for breaking this down and making it so simple + straight forward!
Thanks for watching, Adrienne! I'm sorry that this happens to your team all the time... Hopefully this will help to prevent it from happening in the future. Good Luck! -Mitch
Hey Emily- "Usually" is a tough word... There is no workaround. Keeping in touch with Facebook directly is the only way to get re-instated. All of Amanda Bond's videos are useful, so start there (keeping in mind FB is constantly changing things, and it's tough to keep up!). -Megan🤓
I have the same problem My facebook ad account got disabled after my Ad was accepted and it was active for more than 6 hours but for no reason it got disabled !! I try to fill in appeal but couldn't because it keeps telling me (there is no ad account) Please help me I didn't go against any of facebook policies and my ad was doing great with reach when it was active but suddenly got disabled!
Hello! I followed your suggestions and appealed the deactivation of my Ad Account. But my last message hasn't been responded (it's been a month). Any tips?
Oh yay! Glad you found it valuable. We'll be putting together a blog post version to easily walk through step-by-step if you ever get banned in the future.
There Suppose to let you know something before they do that. That's Good Business Practices. I have a Huge Audience and I built my Business from Scratch without anyone's help but GOD. So I expect my Business to be reinstated Properly. Thanks for this Info Facebook Ads Doesn't have A Customer Service Number!!!This was so Helpful. I did find some of the pages on my Own!!!!! This Additional Information was so Helpful!!!!Thank You.God Bless you!!!
For anyone watching this in 2021, Facebook no longer has a "Still Need Help?" button. Nor do they have live chat AT ALL. If your account gets flagged like mine did without even posting a single thing... then you are going to be waiting a long time. It has been 4 days for me so far and not even an email or anything back.
do you think if i close my account and make a new account will be helpful ? because i got disabeled before setting any ads i just connact the accounts intsgram and facebook and i tried to make an ads but i couldn't complated .
How can I fix "unavailable boost"? If I use another facebook account for ads, I won't be able to retrieve the money I have from my previous account. I got some "balance" there before it was restricted.
Love your videos!! Do you have any advice on what to do if there are limits placed on a fb page? It's not disabled...but there are limits, and I'm not exactly sure what those limits are.
Thanks for the video. Very helpful info. My husband made an ad using my credit card and they flagged it. Hopefully we can work this out because he doesn't have a credit card. We live in Bali.
Have they disabled all kinds of support now? I got a reply telling me to fill out a form, but the form doesnt work, it says I dont have an "Ad account" when I actually do. So I went ahead and sent them a new ticket, telling them about the problems with using their form, but they replied telling me to fill out the form about my problems with the form.. ... .... Have they completely shut down their support-services? Anything else I can try?
What do I do when I cant even log into ads manager? it tells me to log in but when i do it says my account has been disabled and it cant be reversed. i was making a business page for my real estate services, I finished up setting my cover photos and important info and about to move on to making my first ad when it told me my account had broken the community standards and needs to be reviewed, sent a photo of my id that they asked for. tried to log back in 2 days later and its permanently disabled. what can I do? many others in my real estate agency have Facebook account business pages and I followed they same templates they did.
This happened to me before couple of days. I watched your video last night and appealed, I got my account activated within few hours. Huge Thanks sister for your great advice. ♥️😊
Hi Amanda, please help. I just started a website where I sell specific merchandise. I had someone else create the website and the Facebook ads. After launching the ads, Facebook disabled my ads account after two to three hours of running the ads. When I appealed, I left the comment section blank. After 3 days, I got an unpleasant email from Facebook stating that my Facebook will remain disabled, and my case was closed. I reappealed. This time I did fill out the comment section stating that I disagreed and if I have violated any Facebook policy, please point them out and point out the content where I violated as well. I thanked them for their time. I honestly do not know what the issues were. I hope they will reconsider. If I don't succeed, can I just create another ad account for the same domain name?
glad i came across this video and did the chat with fb business support. Sadly our account is disabled indefinitely. so sad, they even called to explain what really happened. i guess we just had to make a new business account.
When I was creating my pixel account on shopify it got disabled, I havent even made a single ad yet, does anyone know why it got disabled, I still havent got a reply from facebook. What can I do now that its disabled.
I was getting frustated with this... finally tried searching here and got your video. I launched the ad manager on pc and re selected my payment method and bingo its FIXED. Thanks Much
i tried going to a review and was asked to upload a copy of an identification document - seriously? no thank you Facebook, i don't feel safe to upload a document like passport on your platform where data security is a joke!
This 2:55 is not possible! When you try to submit without selecting your account, you get this message: "No Advertising Account You don't have any advertising account which is required to submit this form. If you are currently logged out please log in first." I am logged in of course.
Yep, same issue with me. I went via an alternative method but received a response which re-directed me back to the exact same page where my Advertising Account is not listed from the drop down.
Thank you for sharing this video guiding some ideas what to do. I don't know why ads was disabled not aware of the violations Thank you again it helps me keep safe and God Bless
Thank you! This is very helpful! I do have a question. I am trying to submit an appeal and in the "Select AD Account" section my ad account isn't showing. The form will not let me submit the appeal without selecting an account. If I create a new ad account within the business manager will it still have my original data? I do not have the AD Account number. I searched in the URL and the account number was not there only the business ID number.
how did you do it; I tried the same thing as shown in this video but facebook has changed the settings; so following what this video says, no longer applies, lol. how did you do it?
You do not have access to your publishing privileges We temporarily limit actions people can take on Pages they manage when their Pages violate our policies. Learn More how can i resolve the issue? can anyone help? Thank You. xoxo
thanks for the video! My problem is different: my personal profile was disabled (I don't know why), and the biggest issue for me is that I don't have anymore access to the connected Page, which is still online (not disabled) and from which facebook is still taking out money to run the ad...............with no possibility for me to control it!! I cant pause the ad and they're "taking" out my money. Any suggestions? Anyone's got the same problem? Thanks to those who can help.
Thank you. Very helpful video. I contacted facebook team as advised in video and received email 2 hours later with instructions to fill more details in a form. The automated email says facebook should respond within one working day.
Facebook showed me an ad and said that I violated their policy by that ad. But still, I didn't run any ad. I have no idea who ran that ad. Now Ad account disabled. Do you have any solution??
There seems to be a step missing here. You start talking about a "new account manager" and adding a new credit card, but no mention of why you'd create a new ad account manager or how.
Hey Alexandra- if your account is disabled and Facebook IS NOT going to reinstate access it means you can’t run ads. So if you want to continue running ads you need to create a new ad manager. You can do this in your Business Manager- create new ad account when asked for payment use a different credit card than the one connected to the restricted account. If you don’t plan to runs ads then you don’t have to do anything. But if you want to you’d need another ad account.
Hey stuttering matt -- The best advice we can give if the videos we've provided don't have the solutions to help you is to reach out to Facebook directly. facebook.com/help/ facebook.com/business/help -Megan🤓
Try entering your account ID in the comment field. Or appeal using one of the other methods like the appeal button within your account or the email they sent stating you were disabled.
Amanda Bond • The Ad Strategist won’t send no matter what so I tried contact billing or other area and tell them the problem and tell them to forward it to that department. All bad service. Zero is will help and just close case.
my fb was security checked, what to do cause fb says theres link selected to my profile but when i tap 'unselect link" nothing happens as well as "skip". what to do?? can someone help : ((
hi bond, i followed your advise, on the form it didn't show up my ad, and underneath it required me to select one of the reason that i requested for review, i select other reason and put my ad ID in it, it however doesnt allow me to send the form because it pops up a window says there's no ad found. what should i do in this case? i'm a newbee for this and accidentally deleted my ad account.
Please i need your help, I have an old disabled Facebook account assign as an admin to my business manager which is connected to my facebook page after the facebook is disabled I cant add my Facebook page
Good to know! We will certainly work on it. It has been a bit challenging to get people in the studio to film these days (with travel and safety restrictions). In the meantime, this video might have some helpful overlap 🤞 ruclips.net/video/4eJf7i9kCH8/видео.html -Mitch
My ad acc got blocked because of a bug with a promotion. When I try to submit the appeal, it tells me that there's been a problem and I cannot send the appeal. If been trying to find a way to contact anyone at Facebook. However, I can't find an email oder anything to get into contact. Any advise?
I was able to recover my banned business account recently. As soon as the ads were tagged as violating fb policies, I turned it off. Then I made an appeal. The next day, they banned my account. I made an appeal again saying, I find it unfair they disabled my account whereas I turned off the ads as soon as they said it violated their rules. Few days later, my access is back. Now I created another ads using the same business account :) So, before you guys make an appeal, it is better to turn off the ads first. In case your argument seems wrong to them causing your account getting banned, you have a valid reason to say that their action is unfair.
Now, that is strange, Jasmine. Have you tried appealing? Here's a video that might help. ruclips.net/video/Xtu8S0BWlZI/видео.html Also, here's a link to the FB help page: facebook.com/help/ -Megan🤓 -Megan🤓
@@akshaydua6456 Read over this article and check why you're getting flagged. It might be something you're doing or saying in your ads or landing pages. www.socialmediaexaminer.com/5-reasons-facebook-ads-manager-account-could-get-shut-down/
We have heard of people having issues by creating multiple accounts. The only way really is to keep at it with Facebook directly, unfortunately. You aren't alone and we are helpless over here! I know they are behind because of Covid, so maybe wait a bit and try again. Best of luck, -Megan🤓
Thanks for the video! I wasn't closed down, but I have another question, and for me the blue 'still need help' button isn't showing up. Is there another way I can reach out to Facebook?
However, it depends on what you're trying to reach them for. Sometimes the "Chat" or "Still need help" button will pop up in your account during their business hours. It's a fickle platform that way.
Make sure your Facebook Business Manager is set up properly to better protect your account: ruclips.net/video/Xtu8S0BWlZI/видео.html
Ive tried 3 times, they havent re enabled... which is frustrating...
I camt even find the button
@@shaggydewpr same!
It's been my experience (after going round and round in circles for the last few days) that once your ad account is disabled they don't offer you the opportunity to chat. Not only that, they don't tell you anything. My ad account got shut down recently (in the last 2 months) for something I did 10+ years ago, now I can never advertise again on FB for me or my clients. It's criminal.
Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager. Now what?
I have be banned by mistake 3 times in 2 weeks... Facebook advertising seems like a nightmare to me
Hi
Can you help me?
The advertising account on Facebook has been permanently restricted.
I submitted a review request, but it was rejected and the ads were permanently restricted and I cannot communicate with the Facebook support team
I have tried everything but still my account is not activated. I followed the video now I am getting error msg "Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager." whereas I personal Facebook account I have done identity confirmation
With how Facebook has been these last few months, this video couldn't be more important. If you have a Facebook provided marketing "expert" assigned to your account, we've had great success getting accounts back when getting them to open the case with the internal review team as opposed to just submitting an appeal yourself via the relevant forms.
tried all this, i still do not know what i could have done, all it is restricting is stopping me from doing ads?
what should i do if i cant log in to ads manager
It happened to me and I have done an appeal but they say my ads have been flagged . I’m not banned I just can’t monetize.
I can’t active my ads account can you help me please??
Hi I’m not able to pay for past promotions . (Actually ads are not accepting my new card) and I deleted my old card ,( n now I can’t add my old card again??
I have the same problem , and I have tried to do request but still my acc is disabled . please help
My ad account was disabled. I cannot even access the account because I need to confirm my number and when I confirm no verification code is sent is there another email I could use? Thanks
I got as far as ‘jump into your ads manager’ - no idea how or where you would find that in the utter jumble of confusion that is Facebook -
I’m trying to do all these steps and it keeps saying no advertising accounts but it doesn’t give me the option to add the account number
Very helpful. I still don't understand why my ads were disabled. I have a clean casino gambling channel.
This doesn't work. I am in the 'No Advertising Account' section and it won't let me appeal. I receive this message - You don't have any advertising account which is required to submit this form. If you are currently logged out, please log in first.
This is SO helpful! Happens to our team all the time and I never know what to do. THANK YOU for breaking this down and making it so simple + straight forward!
Yay! Glad it was helpful.
Most people don't realize there is a submission form and a Help area to reach out to for speeding up the process.
Thanks for watching, Adrienne! I'm sorry that this happens to your team all the time... Hopefully this will help to prevent it from happening in the future. Good Luck! -Mitch
Do you usually get it reinstated? How do you work around it?
Hey Emily- "Usually" is a tough word... There is no workaround. Keeping in touch with Facebook directly is the only way to get re-instated. All of Amanda Bond's videos are useful, so start there (keeping in mind FB is constantly changing things, and it's tough to keep up!). -Megan🤓
@@amandabond2863 Sorry to hear that, but do you get your ad account back and how long does it takes to get back?
hey. facebook is asking me to provide case numer in adition to account ad. how can i find my case number. plz help
Thank you very much. This issue makes me crazy. But your video is really helpful and now I know my own mistakes.
I have the same problem
My facebook ad account got disabled after my Ad was accepted and it was active for more than 6 hours but for no reason it got disabled !!
I try to fill in appeal but couldn't because it keeps telling me (there is no ad account)
Please help me I didn't go against any of facebook policies and my ad was doing great with reach when it was active but suddenly got disabled!
FB disabled ad accounts - the stuff of nightmares!
Yes
Hello! I followed your suggestions and appealed the deactivation of my Ad Account. But my last message hasn't been responded (it's been a month). Any tips?
Same with our situation! 😢
Finally the beat tutorial on this topic. So manny other videos were just bad. Thank you so much for this video
It's our pleasure -- thank you so much for the feedback! -Megan🤓
Oh yay! Glad you found it valuable. We'll be putting together a blog post version to easily walk through step-by-step if you ever get banned in the future.
BOND knows her stuff!! :) Thanks so much for the feedback.
-Megan🤓
whenever i try to even confirm my identity I submit but the error still doesn't update. it still says "confirm identity" it's frustrating
2:15 If your Ad account was disabled, you can not send Request Review of Restricted Ad Account
becouse of "Warning -
No Advertising Account"
Thank you ma'am for the excellent guidance! I did manage to chat with FB Support team. Settled my FB Ad disabled issue.
How did you reach them
there is no way to submit a form that i can find
So good! Thanks Bond! Will definitely be pointing people in this videos direction.
Means a lot coming from you. Always love your videos.
Thanks for watching, Adam! -Mitch
@@amandabond2863 :) Thanks my friend - so excited to see more videos coming from you!
@@SocialMediaExaminer Absolutely, thanks Mitch!
@@Adamerhartvideo You've been such a great inspiration during the process. Already realizing that RUclips is such a tight knit community.
Thank you for your video PS love your intro and your editing! Very dynamic
Thanks so much! Our video team is awesome, no doubt.
-Megan🤓
@@SocialMediaExaminer yes they are :)
Great video. Thank you
There Suppose to let you know something before they do that. That's Good Business Practices. I have a Huge Audience and I built my Business from Scratch without anyone's help but GOD. So I expect my Business to be reinstated Properly. Thanks for this Info Facebook Ads Doesn't have A Customer Service Number!!!This was so Helpful. I did find some of the pages on my Own!!!!! This Additional Information was so Helpful!!!!Thank You.God Bless you!!!
Ivalina, that's so great to hear! I know the process can be very frustrating. Victory:) -Megan🤓
For anyone watching this in 2021, Facebook no longer has a "Still Need Help?" button. Nor do they have live chat AT ALL. If your account gets flagged like mine did without even posting a single thing... then you are going to be waiting a long time. It has been 4 days for me so far and not even an email or anything back.
do you think if i close my account and make a new account will be helpful ? because i got disabeled before setting any ads i just
connact the accounts intsgram and facebook and i tried to make an ads but i couldn't complated .
This has happened to me before! The steps you outlined are perfect 💯
Grrrrrrr.... so frustrating when it does happen.
Thanks for watching, Elise! Sorry that you had to go through this headache... Hopefully, this info helps you avoid it happening again. Cheers -Mitch
You can't send that form without selecting your account from the drop down menu (which doesn't work).
What if they're not processing the request ??
How can I fix "unavailable boost"? If I use another facebook account for ads, I won't be able to retrieve the money I have from my previous account. I got some "balance" there before it was restricted.
Hi, when I click on "Need another way to authenticate" I don't get the "More options" option. Has anyone experience that and how can I fix it?
Love your videos!!
Do you have any advice on what to do if there are limits placed on a fb page? It's not disabled...but there are limits, and I'm not exactly sure what those limits are.
Thanks for the video. Very helpful info. My husband made an ad using my credit card and they flagged it. Hopefully we can work this out because he doesn't have a credit card. We live in Bali.
Just the first step saved me, you really did a great job👍.
Thank you so much. You are a lifesaver!!!
Bond is the best! Thank you so much for the feedback. -Megan🤓
🎉🎉🎉 Hopefully that means you're back up and running
great video! thanks a lot this information was super helpful
GREAT VIDEO. THANKS
Have they disabled all kinds of support now? I got a reply telling me to fill out a form, but the form doesnt work, it says I dont have an "Ad account" when I actually do. So I went ahead and sent them a new ticket, telling them about the problems with using their form, but they replied telling me to fill out the form about my problems with the form.. ... .... Have they completely shut down their support-services? Anything else I can try?
the same exact thing happened to me
If I permanently delete my Facebook ID, will the Facebook page also be deleted
mine just says it can't be reviewed :(
Ohhhhhhhhhhhh man! What a goodie topic since my DMs and inbox is always blowing up with this very Q. Looking forward to seeing what everyone thinks.
Thanks again, Bond! I know this video is going to be a lifeline for those who really need it. -Mitch
@@SocialMediaExaminer Right! The sheer panic that happens when you log in and see that your account has been disabled is enough to deal with already.
What do I do when I cant even log into ads manager? it tells me to log in but when i do it says my account has been disabled and it cant be reversed. i was making a business page for my real estate services, I finished up setting my cover photos and important info and about to move on to making my first ad when it told me my account had broken the community standards and needs to be reviewed, sent a photo of my id that they asked for. tried to log back in 2 days later and its permanently disabled. what can I do? many others in my real estate agency have Facebook account business pages and I followed they same templates they did.
does your facebook ads still run if your regular account has been disabled
I don’t think so
This happened to me before couple of days. I watched your video last night and appealed, I got my account activated within few hours. Huge Thanks sister for your great advice. ♥️😊
That's awesome!! Congrats. -Megan🤓
Social Media Examiner Thank you 😊
You are so welcome, yoosuf! -Megan🤓
BOOM!!! Great job. Love hearing how it's helping.
They told me my ad acct was reinstated but its still not working
Hi Amanda, please help. I just started a website where I sell specific merchandise. I had someone else create the website and the Facebook ads. After launching the ads, Facebook disabled my ads account after two to three hours of running the ads. When I appealed, I left the comment section blank. After 3 days, I got an unpleasant email from Facebook stating that my Facebook will remain disabled, and my case was closed. I reappealed. This time I did fill out the comment section stating that I disagreed and if I have violated any Facebook policy, please point them out and point out the content where I violated as well. I thanked them for their time. I honestly do not know what the issues were. I hope they will reconsider. If I don't succeed, can I just create another ad account for the same domain name?
glad i came across this video and did the chat with fb business support. Sadly our account is disabled indefinitely. so sad, they even called to explain what really happened. i guess we just had to make a new business account.
So... what do I do if FB doesn't have a person reply to my filled out help request but an AI answers me instead and closes the ticket? No chance...
When I was creating my pixel account on shopify it got disabled, I havent even made a single ad yet, does anyone know why it got disabled, I still havent got a reply from facebook. What can I do now that its disabled.
Me too!
I was getting frustated with this... finally tried searching here and got your video. I launched the ad manager on pc and re selected my payment method and bingo its FIXED. Thanks Much
So glad to hear it! -Jen
BOOM! That's what I like to hear. Great job, Sushant.
Bhai, can you help me with this too? I am stuck somewhere and I feel like banging my head on a wall. This is really frustrating.
Great and simple info!!
Thanks so much, Yussef! Appreciate you.
-Megan🤓
Thank you so much.
I Really appreciate your guidance and I realized that and activated my account. I wish you all the success...! Thanks a lot.
i tried going to a review and was asked to upload a copy of an identification document - seriously? no thank you Facebook, i don't feel safe to upload a document like passport on your platform where data security is a joke!
Thank you for this
Thanks alot
This 2:55 is not possible! When you try to submit without selecting your account, you get this message:
"No Advertising Account
You don't have any advertising account which is required to submit this form. If you are currently logged out please log in first."
I am logged in of course.
I have the same issue. Did you figure out to get around it?
Choose this is not my account and then it'll ask for your account id
Yep, same issue with me. I went via an alternative method but received a response which re-directed me back to the exact same page where my Advertising Account is not listed from the drop down.
@@aakashkaushal1167 im scared if i put 'no' for the account holder they will believe im not the account owner when I am?
I've had same issues
Very helpful !!!
Yeah
Great video it really helped me
Oh my goodness, I have totally had this happen to me, thank you!
No! It's such a pain in the booty. Hopefully it's helpful and you get it back up and running ASAP next time.
Thanks for watching, Jessica! Yeah... you are not alone. Love the videos BTW 🤙. -Mitch
How long did the appeal process take?
Thank you for sharing this video
guiding some ideas what to do.
I don't know why ads was disabled
not aware of the violations
Thank you again it helps me keep safe and God Bless
Thank you! This is very helpful! I do have a question. I am trying to submit an appeal and in the "Select AD Account" section my ad account isn't showing. The form will not let me submit the appeal without selecting an account. If I create a new ad account within the business manager will it still have my original data? I do not have the AD Account number. I searched in the URL and the account number was not there only the business ID number.
any solutions to this? my ad account doesn’t show in ad manager or anywhere
thank you 😌
I have the same question 1 is my pet store idk why and the 1rst 1 idk as soon as I create it for my instrument store it got disable idk why
OMG its just back right after the video ended, Thank youuu so muccchhh
That's excellent! -Jen
how did you do it; I tried the same thing as shown in this video but facebook has changed the settings; so following what this video says, no longer applies, lol. how did you do it?
Yesssssss! huge win. 🎉
@@lifechallenger7777 just complain in the chat box like this video recomended, then the Custumer Support reply and all back to normal
Tthank you so much
This video saved my account! And they activated my campaign that disabled my ads manager. Thanks for the help! ♥
So glad to hear it, Sean! -Jen
This is amazing!!! What a great testimony. Thanks for coming back and celebrating with us, Sean.
How long did that took? Mine just got blocked and i have just sent an appeal
It seems response times are super varied! We wish you the best of luck. -Megan🤓
You do not have access to your publishing privileges
We temporarily limit actions people can take on Pages they manage when their Pages violate our policies. Learn More
how can i resolve the issue?
can anyone help?
Thank You.
xoxo
Thx for the great video though
thanks for the video!
My problem is different: my personal profile was disabled (I don't know why), and the biggest issue for me is that I don't have anymore access to the connected Page, which is still online (not disabled) and from which facebook is still taking out money to run the ad...............with no possibility for me to control it!! I cant pause the ad and they're "taking" out my money.
Any suggestions?
Anyone's got the same problem?
Thanks to those who can help.
It really helped !
What happen to money that i input into the ad account? Its still deducted from my bank account. Will fb refund it?
What if your Facebook and Marketplace is shut down all at the same time
Hi mam, my account face the problem "reviewing your information may take longer than usual” can you solve this problem? To help me. Thank you
thanks a lot, I am chatting with Facebook NOW
Thanks, this video is helpful
We're so glad you feel that way! Thanks for watching! -Jen
Thank you so much! It helped a lot. I had live chat with the person from FB.
Hi, can you share how to chat them live? Do u have the link? Thanks...
Thank you. Very helpful video. I contacted facebook team as advised in video and received email 2 hours later with instructions to fill more details in a form. The automated email says facebook should respond within one working day.
That's good news! Wishing you the best! -Jen
@@SocialMediaExaminer can you provide us the link for "still need help" ? cant seem to find mine
Facebook showed me an ad and said that I violated their policy by that ad. But still, I didn't run any ad. I have no idea who ran that ad. Now Ad account disabled. Do you have any solution??
There seems to be a step missing here. You start talking about a "new account manager" and adding a new credit card, but no mention of why you'd create a new ad account manager or how.
Hey Alexandra- if your account is disabled and Facebook IS NOT going to reinstate access it means you can’t run ads. So if you want to continue running ads you need to create a new ad manager. You can do this in your Business Manager- create new ad account when asked for payment use a different credit card than the one connected to the restricted account.
If you don’t plan to runs ads then you don’t have to do anything. But if you want to you’d need another ad account.
thank you!
You are welcome. Thanks for watching, Taylor. -Mitch
Cheers. 🥂
did exacty what you said. when click send it still says no advertising account found when i clearly have one and cant make ads
Hey stuttering matt -- The best advice we can give if the videos we've provided don't have the solutions to help you is to reach out to Facebook directly.
facebook.com/help/
facebook.com/business/help
-Megan🤓
Try entering your account ID in the comment field. Or appeal using one of the other methods like the appeal button within your account or the email they sent stating you were disabled.
Amanda Bond • The Ad Strategist won’t send no matter what so I tried contact billing or other area and tell them the problem and tell them to forward it to that department. All bad service. Zero is will help and just close case.
my fb was security checked, what to do cause fb says theres link selected to my profile but when i tap 'unselect link" nothing happens as well as "skip". what to do?? can someone help : ((
*thanks bro*
hi bond, i followed your advise, on the form it didn't show up my ad, and underneath it required me to select one of the reason that i requested for review, i select other reason and put my ad ID in it, it however doesnt allow me to send the form because it pops up a window says there's no ad found. what should i do in this case? i'm a newbee for this and accidentally deleted my ad account.
Please i need your help, I have an old disabled Facebook account assign as an admin to my business manager which is connected to my facebook page after the facebook is disabled I cant add my Facebook page
You mentioned to create another ad account in the scenario where they deny your appeal. How exactly do you create another ad account?
Your best bet is finding it in Business Manager. Watch this video from Dennis Yu to see if it's helpful: ruclips.net/video/Xtu8S0BWlZI/видео.html
@@theadstrategist how about when my Ad account status is disabled?
Could you please do an updated version of this. Most of the methods aren't really helpful anymore. My account is still disabled, and I can't fix it.
Good to know! We will certainly work on it. It has been a bit challenging to get people in the studio to film these days (with travel and safety restrictions). In the meantime, this video might have some helpful overlap 🤞 ruclips.net/video/4eJf7i9kCH8/видео.html -Mitch
My ad acc got blocked because of a bug with a promotion. When I try to submit the appeal, it tells me that there's been a problem and I cannot send the appeal.
If been trying to find a way to contact anyone at Facebook. However, I can't find an email oder anything to get into contact. Any advise?
Why it is showing you don't have an advertising account when I'm trying tk submit the form? Please help anybody
I am getting the same problem, were you able to resolve this?
I was able to recover my banned business account recently.
As soon as the ads were tagged as violating fb policies, I turned it off. Then I made an appeal.
The next day, they banned my account.
I made an appeal again saying, I find it unfair they disabled my account whereas I turned off the ads as soon as they said it violated their rules.
Few days later, my access is back. Now I created another ads using the same business account :)
So, before you guys make an appeal, it is better to turn off the ads first. In case your argument seems wrong to them causing your account getting banned, you have a valid reason to say that their action is unfair.
Thanks so much for sharing that, Robinson! -Jen
I haven’t made ads but my account was shut down after I confirmed my email address
That's a great tip - thank you, Robinson!
-Megan🤓
Now, that is strange, Jasmine. Have you tried appealing?
Here's a video that might help.
ruclips.net/video/Xtu8S0BWlZI/видео.html
Also, here's a link to the FB help page:
facebook.com/help/
-Megan🤓
-Megan🤓
@Laura you cannot edit any ads, once your account got banned.
Bond, Do you have any idea, that you are an angel, Your Technique really worked out for me :)
I LOVE YOU (FOR THIS) ;-)
💛 YESSSS!!! So amped that it worked well for you. Happy converting now that you're back in the green. ;)
@@amandabond2863
That's so awesome! We know it can be frustrating - - congrats.
-Megan🤓
@@akshaydua6456 Read over this article and check why you're getting flagged. It might be something you're doing or saying in your ads or landing pages.
www.socialmediaexaminer.com/5-reasons-facebook-ads-manager-account-could-get-shut-down/
What if the review team tells me to consider it as a final decision? I don't think it's possible to create a new ad account while one is banned.
We have heard of people having issues by creating multiple accounts. The only way really is to keep at it with Facebook directly, unfortunately. You aren't alone and we are helpless over here! I know they are behind because of Covid, so maybe wait a bit and try again.
Best of luck,
-Megan🤓
I keep on telling them to give me another chance, they told me they will re instate it, however its still not working
Thanks for the video! I wasn't closed down, but I have another question, and for me the blue 'still need help' button isn't showing up. Is there another way I can reach out to Facebook?
However, it depends on what you're trying to reach them for. Sometimes the "Chat" or "Still need help" button will pop up in your account during their business hours. It's a fickle platform that way.
Good Luck, Welmoed!
@@amandabond2863 Thank you!
Thanks!
@@amandabond2863 thank you so much for the appeal form. So helpful