Clause 9.2.2 of ISO 9001:2015 QMS Process Audit Using Turtle Diagram, ISO 9001:2015
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- Опубликовано: 15 сен 2024
- “Turtle Diagram” is an effective method/tool for process auditing as it helps the auditor visualise the different process characteristics from inputs to outputs. Processes are made up of inputs, outputs, criteria, resources, risks, metrics and others, and a Turtle Diagram clearly illustrates a process as to how it should be implemented and improved. From the name itself, the diagram looks like the body of a turtle, with different components as body, legs, head, as well as its tail. This is commonly used during internal quality audit of ISO 9001:2015 QMS.
This is a very effective memory aid for auditors conducting process audit where audit interviews can begin mentally from the head of the turtle, to its legs and finishing off on the tail. Each part is represented by the different characteristics of the process. This is a very helpful tool in conducting internal audit for ISO 9001:2015 QMS
During internal audit of ISO 9001:2015 QMS, Turtle Diagrams allow the auditor to visualize the entire process, including communication and mapping of interrelated processes. This tool can help both process auditor and auditee better understand the process. The diagram helps layout the framework in an easy to follow manner, and can identify significant gaps in the organization’s structure making it an effective tool for process auditing.
ISO 9001:2015 QMS
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Comment below on which element of the turtle diagram you find useful in process audit...
Thank you for this webinar. Its a great help for my first internal audit tomorrow
Glad it was helpful!
Thank you Sir. Thanks AGF for this new input.
You are most welcome
Thank you so much, Sir, This was amazingly insightful.
Glad you like it.
1. Ask the auditee to explain the process
2. Confirm the actual process vs procedure/guideline
- inspect records or documents
- verify existence
- observe actual activity of process
Remember 5M1E when doing the actual process audit
Man - who? (w/ training? authorized?, etc.,)
Machine - what? how? (calibrated? maintained? etc.,)
Material - what? (w/in specification? current? etc.,)
Method - who? how? what? (who performs? how is it performed? correct method?, procedures, etc.,)
Measurement - how? when? (calibrated? correct tool? etc.,)
Environment - where? (correct area? customer required area? etc.,)
no turtle. no problem.
We appreciate your comments Alvin. Thank you for sharing. All the best.
I found this video a good jumpstart! Thanks sir Jong!
My pleasure!
Very informative and empowering
Thank you
Thank you for this webinar sir
Excellent!
Many thanks!
RESPECT!
Thank you very much...It was quite helpful
Thank you for watching Liridona. Feel free to share with your team. Don't forget to please subscribe. All the best to you.
Could please how use occurrence and detection on 8d process
Made it!
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L'approche par les risques selon la Norme ISO 9001 : 2015
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