Kings Island Cancels Park Ambassadors
HTML-код
- Опубликовано: 21 авг 2024
- The program seemingly fell victim to the budget cuts. This is what you had to say about it.
Check out the podcast version: linktr.ee/towe...
Follow us on X: www.x.com/tower...
Check out Don's blog: www.themeparksb...
#kingsisland #kingsislandrides #kingsislandbudgetcuts #cedarfair #cedarpoint #sixflags #merger #sixmerger #cedarfairmerger #parkambassador #masonohio #warrencounty #themepark #amusementpark
I spent 5 years working at the park, with my last year serving as a Park Ambassador. It has been almost 6 years since I had that job, and it still remains the most memorable and honorable job I have ever had. It was awesome hearing the testimonials of various team members and guests in this video. Thank you so much for sharing and for expressing so much appreciation for what I believe is one of the most rewarding jobs in the entire hospitality industry.
Sad to see this program go. I grew up in the park, worked in the park for 5 years, worked alongside Tom when he was still in rides. Line employees make mistakes, sometimes due to strict following of rules, and other times to being mistaken. As a supervisor, empathizing with these guests, saving a situation, and brightening these guests days was always a highlight, and on paper sometimes went against my training.
An ambassador coming up to myself or my employee’s position and offering to assist or bring water to an employee was always a huge and welcomed help. The elimination of these positions will lead to an increased workload on all employees, especially area supervisors who will have to take on the brunt of the guest facing work, or this work will simply fall through the cracks.
Sad to see Tom leave the park, he will be dearly missed, and was an incredible asset to the park.
I love Tom!!! Hes literally one of my favorite employees ever!!
Tom is the best! That commenter was right. Guest experience is very important, and Kings Island had the best in the business. People are going to miss the ambassadors.
Very sad to hear the PA program has been terminated. On more than one occasion, they have been helpful to us and I have seen them mitigate an issue than could have easily ended in a very valid ADA complaint. Always kind, helpful, cheerful… and somehow EVERYWHERE! Was hoping CF would realize just how valuable their service was (and revenue generating!!) and expand it to the other parks… boy was I off on that one!
I’m not just saying this because KI is my home park but I truly believe it has the best experience on all fronts than any other park I’ve been to. Friendliness of all staff members are the best. Ride ops the best. Cleanliness 💯. Great video as always
I admit I never payed attention to the park with this level of detail. I literally just ride Orion and Diamondback and leave. I remember seeing Tom a lot and I hope that they can at least find another role for him to fill. U genuinely don’t get why they don’t at least measure how many people get upgraded to season pass. That seems like a big deal.
@ 15min
you are exactly right Ryan. KI must empower even the line associates for things like the paper cup. I can only imagine as if that line associate was a young teen and scared to break the rules for the water cup. Give employees the power to do a certain set of actions to right a mishap.
For example, long ago when I worked at Home depot, all employees had the power, at our own discretion, give a discount for any reason we deemed within a certain monetary amount.. I think KI could do something like this. Just have them log the "discount" they give each time if we're worried about abuse of the system. But we'll see how the park adjusts to compensate for the cuts they are made to do
There is no way, the cost of this across the chain was big enough to justify the elimination of the program. It almost sounds like something that got caught in someone’s sight, for whatever reason.
I understand that CF was a smaller company than say Disney, but doing something similar on a smaller scale, makes just as much sense as another company on a larger scale.
We are talking pennies on the dollar, compared to what is being made. Shortsighted decisions are rarely successful. I suspect this one will cost them more than some minor financial gain. All you are telling people is their concerns do not matter to your company. This is the worst way to behave towards those that keep a company in business.