How Papa Johns Lost the Pizza Wars

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  • Опубликовано: 16 янв 2025

Комментарии • 594

  • @ModernMBA
    @ModernMBA  Год назад +53

    Use code MODERNMBA50 to get 50% off your first Factor box at bit.ly/3QtRqdt!
    Correction: The graph at 1:54 is incorrect. We mistakenly graphed Pizza Hut's system sales alongside company revenue for Domino's and Papa John's.
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    • @cr8593
      @cr8593 Год назад +5

      What is your connection to Papa's John? You seem to be going hard in defending the former CEO John Schnatter ... for some reason.

    • @ModernMBA
      @ModernMBA  Год назад +13

      For the reactionary viewers:
      Instead of thinking of things in a binary fashion in that every incident must have one aggressor and one victim, you could consider that both can be true.
      One, John made a racist remark and by extension is a racist. Two, the Board and leadership was fully aware of his remarks and only weaponized it to take power. Steve was in the exact same call himself along with other Papa John’s executives - none of them stopped to reprimand or correct John when he said the n-word. In fact, none of them did anything about it with their collective silence on the call and after the fact.
      They all suddenly distanced themselves months later when the call finally leaked out pretending as if they had no idea why, how, and that John had said such an unacceptable word in the first place - which speaks volumes about their own agenda, the overall culture, and the implicit complicity.
      Hence, both can be true: John is a racist and the Board changed the narrative to seize control over the company.
      The video explicitly doesn’t refer to anyone - much less John - as a victim nor justifies any aspect of his misconduct. Even the narrative that he was such a “good” CEO that his misconduct could be “offset” is not even implied.
      Lastly, if you spend enough time in upper management, you will hear plenty of things said on calls, meetings, work events, client meals, etc that are much worse (and actually directed at specific individuals or groups) compared to what John said. The only difference is that John was recorded and the people on that call had the direct incentive / agenda to bury him.

    • @295g295
      @295g295 Год назад

      @@cr8593 better ingredients - better pizza ! 12:13

    • @saramcdonalds9038
      @saramcdonalds9038 8 месяцев назад

      I NEVER SEEN YOU DO A VIDEO ON GODFATHER 🍕 PIZZA LIKE YOU DO WITH THE OTHER PIZZERIAS WHY

    • @saramcdonalds9038
      @saramcdonalds9038 8 месяцев назад

      ​@@ModernMBATALK ABOUT GODFATHER PIZZA YOU MUST FORGOT ABOUT THEM

  • @Tuberuser187
    @Tuberuser187 Год назад +764

    How the hell was Laundry Service threatening to leak those tapes to try and force a dispute settlement not considered blackmail?

    • @calvinandsnobs
      @calvinandsnobs Год назад +117

      it is, hence Jon's lawsuit against LS

    • @2econd428
      @2econd428 Год назад +46

      It is, but the problem is that most of the time it’s a much better offer for big companies to pay up rather than call them out for blackmail, because the losses will be much higher than the demand

    • @GyroCannon
      @GyroCannon Год назад +20

      @@calvinandsnobs I don't know if it varies by state but I thought that blackmail is a crime. Lawsuits are civil disputes. Those Laundry Service employees should be in jail

    • @calvinandsnobs
      @calvinandsnobs Год назад +7

      Not every crime sends someone to jail, @@GyroCannon . Also I doubt they'd end up with jail time on something like this (probably just settle and get probation, maybe a couple days in jail at the worst). The best option for john specifically, like gyrocannon said, is a civil suit. That way, John could possibly collect restitution, or even bankrupt the company that got him and is reputation "sent out to pasture".

    • @Gamerad360
      @Gamerad360 Год назад +6

      ​@@calvinandsnobs They need to get to sent to prison over this. Actually the worst could be a year or two in prison.

  • @baylenlucas8923
    @baylenlucas8923 Год назад +421

    Meanwhile at Little Caesars:
    "Maybe we should cut costs and lower prices"
    "Literally how?"

    • @Laotzu.Goldbug
      @Laotzu.Goldbug Год назад +119

      Stop using boxes. Hand the pizza directly to the customer.

    • @electricalmayhem
      @electricalmayhem Год назад +43

      @@Laotzu.Goldbug One step better stop making dough, build the pizza onto the customers palm

    • @KurtisRader
      @KurtisRader Год назад +6

      I wouldn't feed Papa Johns or Little Caesars to someone I hate, let alone someone I love. You have to pay me to eat either of them.

    • @JFairy189
      @JFairy189 Год назад +9

      ​@@Laotzu.GoldbugHot and right in your hands!

    • @Cuyt24
      @Cuyt24 Год назад +3

      ​@@KurtisRaderPapa John's is good.

  • @Max-ve5tu
    @Max-ve5tu Год назад +761

    I hope no company ever works with that ad agency again. How can you trust a slimey company like that?

    • @CamF64
      @CamF64 Год назад +190

      For real, Schnatter was obviously in the wrong, but who wants to work with a company that is recording stuff without your knowledge, and waiting for you to screw up so they can blackmail you? Who needs enemies with friends like that.

    • @petersmith1143
      @petersmith1143 Год назад

      This rich nitwit deserved it because he wouldn't give his employees healthcare. All about profit with this guy.

    • @Spencerwalker21
      @Spencerwalker21 11 месяцев назад +11

      ​@@CamF64how was he in the wrong

    • @CamF64
      @CamF64 11 месяцев назад +26

      @@Spencerwalker21 dropping profanity in team calls, and especially the n-word, is generally frowned upon in most “professional” settings.
      I personally wouldn’t care that much, but it probably wouldn’t go over well in most meetings lol

    • @Spencerwalker21
      @Spencerwalker21 11 месяцев назад +39

      @@CamF64 idk but in context his usage of it was fine.

  • @flyingdaytrader
    @flyingdaytrader Год назад +565

    Wow... I had no idea that they did John so dirty. I mean this is a hit job like no other. They didn't like him and just created a bunch of fake controversy to destroy him

    • @mamotalemankoe3775
      @mamotalemankoe3775 Год назад +45

      Not even Agent 47 could do a hit this good. You can't make this up.

    • @RoboRoby321
      @RoboRoby321 Год назад +62

      Seeing how the media spun all this controversy out of thin air is a reminder that you just don't hate journalists enough

    • @noleftturnunstoned
      @noleftturnunstoned Год назад +8

      ​@RoboRoby321 This is where you need to be an intelligent consumer. In other parts of the world, it is called critical thinking.

    • @prw56
      @prw56 10 месяцев назад +8

      @@RoboRoby321 That's the real lesson, and after I heard about what gamergate was actually about it got scary to think about what goes on behind closed doors.
      I still have some hope that sites/apps like ground news might help, but there's always someone who ends up able to control the story, and you start thinking the "Well who check's snopes?" kinda questions.

  • @edvaira6891
    @edvaira6891 Год назад +356

    I worked for sixteen years as a driver at one of the busier Papa Johns in suburban San Diego (we were the store closest to the Miramar Naval/Marine Corps Base with about 25000 hungry military personnel) and watched as the quality of our products steadily deteriorated (we went from freshly cut vegetables, which I would personally have to prep daily to canned, and from premium brands of meats and cheeses to far cheaper quality products) and the care taken with our products plummeted….it was depressing

    • @catherinesanchez1185
      @catherinesanchez1185 Год назад +20

      I used to have their ordering app and I noticed the difference over the years . Now, I either eat a premade grocery store pizza that I heat up myself or spend the money on a local pizza place that uses fresh ingredients

    • @outerheaven2k7
      @outerheaven2k7 Год назад +20

      Can confirm, did delivery at Papa Johns in the mid 2000s - did it again in 2018- holy hell, totally different
      I was disappointed af when I saw the veggie quality
      At least the chicken fingers still bop

    • @estherng5972
      @estherng5972 Год назад +15

      thank you for your service

    • @smahlt
      @smahlt Год назад +5

      That's a shame. I worked for pjohns from about 2011-2015, and I remember loads of veggie slicing. Honestly it's still better than dominos and pizza hut though. Dominos fell off super hard in the last 4-5 years and I am baffled.

    • @damyonlikesburritos9944
      @damyonlikesburritos9944 Год назад +6

      That's a flat-out lie. I'm a general manager of a papa johns and while we did switch to pre-sliced veggies 2 years ago, they most definitely come in a cardboard box and are stored in the walk-in cooler for a maximum of 10 days. The meats were never downgraded. They are still 100% meat, no preservatives or fillers, and our cheese is very high quality as well. Most pizza chains use small amounts of sawdust as an anti-clumping agent for cheese, but we use cane dust. Dough is not allowed in store for more than 7 days to ensure its quality, along with constant dough temp checks and inspections from my district manager. I'm not sure why you're lying, but my name is Damyon Padilla. I'm the General Manager of the store 2520 SE 145th Ave. Portland Oregon. Took over that store 6 months ago, I moved here from Wyoming 1 year ago, where we used the same processes and same distributor. I love my job, and Papa John's. I've gone from shift lead to running my own store in 2 years at 21 years old. Please, come have a bite to eat at my store, and I'll gladly show you a pizza well worth $9.99 for a large one topping. 😊 Have a wonderful day everyone hope to see you in my store ❤

  • @electrified0
    @electrified0 Год назад +184

    Celebrity CEOs are difficult enough to separate from their business when it's not named after them. That's how you end up with headlines like "Papa John sues Papa John's".

  • @planecrashcorner7283
    @planecrashcorner7283 Год назад +107

    I would LOVE to take a deeper look on the Starboard takeover of Olive Garden; sounds intriguing

  • @gotseoul123
    @gotseoul123 Год назад +66

    25:00 John in his final form 😂😂😂😂😂
    Modern MBA makes some of the best content to me on RUclips.
    You've been on a tear lately keep up the good work my man.

  • @kelinator2000
    @kelinator2000 Год назад +310

    I feel bad for Nigel. Did his job well, didn't cut corners, and took Papa John's further but got betrayed by John for basically no good reason

    • @BlastinRope
      @BlastinRope Год назад +4

      yeah right

    • @Gamerad360
      @Gamerad360 Год назад +8

      You don't know what might have been happening behind closed doors.

    • @user-nu8in3ey8c
      @user-nu8in3ey8c Год назад +33

      Nigel seemed to have good performance, and I respect that, however the man that built Papa Johns, and its rightful owner/founder is Papa John. He cares about his business, is honest, maintains cash flow, and successfully built a brand that was stronger than any of its competitors. It is sad that Nigel had to be deposed in such a way, but it was fair in as much as everyone knows that Johns was the best man for the job, and had earned his position.

    • @reddytoplay9188
      @reddytoplay9188 Год назад

      The betrayal was the book John published which basically defamed the poor man. That was a dick move from John and karma came later when shitty news outlets did the same to him@@user-nu8in3ey8c

    • @Spencerwalker21
      @Spencerwalker21 11 месяцев назад +1

      ​@@Gamerad360same with John

  • @lukamagicc
    @lukamagicc Год назад +32

    Shoutout to Jason Stein for his comments getting leaked on a large call by his own colleagues not muting their mic. This is A+++ drama and its so fucking entertaining. Wow this might be the best Modern MBA video I've seen.

  • @GyroCannon
    @GyroCannon Год назад +223

    I only knew about Papa John through what went through the media, so I'm shocked that i feel bad for the guy after watching
    He does sound a bit egotistical with how he handled Nigel, but his ousting during his second tenure and forced stepping down from his chair position were definitely undeserved. The media defintely screwed him over.

    • @incurableromantic4006
      @incurableromantic4006 Год назад +1

      If there's one universal truth in this crazy world - it's that journalists for big liberal media are *scum*

    • @tann_man
      @tann_man Год назад +1

      Your default should be to always assume the media and the government are lying through their pointed teeth unless proven otherwise

    • @RoboRoby321
      @RoboRoby321 Год назад

      And now the media cries about why no one believes in them. As if they aren't responsible for their own hate for spinning lies out of nowhere

  • @brendanw3534
    @brendanw3534 Год назад +222

    I worked at Papa John's for 5 years and Papa John would come in and visit every store each year and he seemed like a genuinely nice guy that cared about the product and the people.

    • @kphaxx
      @kphaxx Год назад +92

      I had a similar experience. He came into our store, saw me busting my ass and he says about me "wow this n$&#% works hard!" smacked my butt and cartwheeled away. I stayed through that summer but never came back when school started again. Quite a character.

    • @TheMysteryDriver
      @TheMysteryDriver Год назад +31

      @@kphaxxso he didn't use the hard R based on the number of symbols you used

    • @cloudynguyen6527
      @cloudynguyen6527 Год назад +7

      @@TheMysteryDriver nah but the butt smacking is more suspicious.

    • @junyaiwase
      @junyaiwase Год назад +8

      doesnt really matter if he said hard r or soft a@@TheMysteryDriver

    • @mamotalemankoe3775
      @mamotalemankoe3775 Год назад +5

      They did him dirty, real dirty.

  • @blueguy5588
    @blueguy5588 Год назад +167

    As insufferable as his personality can be, it's admirable the pride John has in his product.

    • @georgedreher2322
      @georgedreher2322 Год назад +10

      Good luck to Olive Garden surviving. When a Hedge Fund takes over a business, product and line employee quality tend to be squeezed to fatten the bottom line profits.

  • @sageviper2981
    @sageviper2981 Год назад +79

    Ngl the name Laundry Service should’ve been the first sign that something wasn’t right

  • @JK8
    @JK8 Год назад +323

    I hope papa wins the lawsuit. Laundry service did him so dirty

    • @MIKAEL212345
      @MIKAEL212345 Год назад +81

      yeah, I had no idea that was what happened. I thought it was a just a "goofy old white guy says the N word" but I never even thought to think of the context of why the recording was even happening.

    • @christophers707
      @christophers707 Год назад

      The power of a marketing company @@MIKAEL212345

    • @davidglad
      @davidglad Год назад +49

      Full context was they did a rug pull on him and he essentially took the bait before realizing it was too late. Full unedited call surely is boring, but that's not what the public and a public company responds to. Goes without saying Papa John should have dropped off the call before saying something that couldn't be taken back. Sure is odd the full context sees him dropping off a minute after the kill shot, while the Dirty Laundry agency brags they hope he F'n gets put out to pasture for it. PS anybody who has heard the Colonel Sanders story knows he's not somebody you want to cite: Wikipedia says his career as a lawyer abruptly ended when he got into a courtroom brawl with his _own_ client. Among other misadventures.

    • @ninjalectualx
      @ninjalectualx Год назад

      Why are you siding with the racist?

    • @TheMysteryDriver
      @TheMysteryDriver Год назад +8

      @@davidgladeven the bit that was edited everyone I knew was like "I wouldn't have said that but he wasn't calling people 'nword' just saying that col Sanders did"

  • @elizamartin4263
    @elizamartin4263 Год назад +50

    This is such a saga. You do an amazing job telling stories in a compelling, efficient and detailed way!

    • @csanton3946
      @csanton3946 Год назад +2

      Agree he gas a good business acumen understanding business models with balanced support of financial figures and qualitative areas of risk and he can articulate it well in words

  • @MegaMerlin2011
    @MegaMerlin2011 11 месяцев назад +8

    Papa John in China was my Friday dinner each week while I was in China nearly 8 years. Good taste, options to add your own toppings, good salad, and the garlic sauce/pizza dipping sauce were awesome. Now, it's a dirty place with only 1 side of a laminated paper as a menu. They don't offer options to add whatever toppings you want. Tuna salad was removed from the menu along with the potato wedges. Pizza sauce I feel lost flavor. Papa Johns closed in northeast China, so when I was in Dalian I went to a local small pizza shop which the owner made his own sauce and garlic bread from scratch. Best pizza I've ever had.

  • @David-nx2vm
    @David-nx2vm Год назад +30

    Using celebrity spokespersons or making your CEO a celebrity is always risky. Celebrities can and often do discredit themselves - look at Jared from Subway and Gilbert Gottfried from AFLAC. The skills that make a successful CEO generally do not translate to celebrity. There are exceptions - Lee Iacocca did a great job as Chrysler’s front man in the 1980s while serving as CEO. But the few exceptions prove the rule. Rising to the top of your profession is like winning the lottery in that in both cases, people become more of what they already were.

  • @Survivalcraz3
    @Survivalcraz3 Год назад +307

    Honestly feel bad for John, that was disgraceful from the ad agency.

    • @Sorcerers_Apprentice
      @Sorcerers_Apprentice Год назад +38

      They made a trap, but it's his own fault for walking into it.

    • @maemorri
      @maemorri Год назад +36

      The lesson as I see it is it's more about the company than the ad agency or John himself. The board and the CEO were interested in seeing John gone, so when the opportunity came, they took it. They might have battled through it, but instead amplified the message to get rid of him. It's interesting that the metrics are better than ever. I have to admit that the new products and options are a turnoff for me, but I'm not a big pizza consumer, so my opinion doesn't count much.

    • @TheCbone1979
      @TheCbone1979 Год назад +5

      @@Sorcerers_Apprentice don't get what it is he said that was so bad!?

    • @theogthugcat
      @theogthugcat 9 месяцев назад

      ​​@@TheCbone1979it's actually pretty simple, clearly since the whole NFL thing, the black Americans were pissed of and did not like John, but then a random call comes to light where he is using the N-word casually. I think now you can see the problem now. It's like first he was seen anti-consumer and as a scumbag while now racist gets added, on top of that he probably burned A lot of bridges while backstabbing people over the years and rolling back things Nigel started.... It all ads up after all. The simple fact that he was forced out once but came in on his own, should tell you there probably was not a lot of good will with the executives to begin with

  • @prada400
    @prada400 Год назад +94

    Your channel is a favourite of mine, it's rare that information and facts are presented in such a coherent way. Appreciate the work that you're doing - best of luck and hope for many more!

  • @Bipolar.Baddie
    @Bipolar.Baddie Год назад +11

    I've shopped/ worked at the grocery stores next to where Papa John lives in Louisville and I can confirm that he's always as sweaty as he is in adds. He's never rude and is generally pretty quiet, but I don't think I've ever seen him blink or wear anything that isn't red or black.

  • @zeroconsequences
    @zeroconsequences Год назад +51

    What Papa Johns did to John was unforgiveable. I kind of liked ordering from there but when I heard they fired him I stopped and haven't been back since. I'd rather eat shoe leather.
    John was on a podcast talking about cultural issues and was not calling anyone the n-word, but using it to describe racism, and for this they crucified him. And, as the video shows, it proves John right to have taken extra measures in the company to monitor their behavior since the board leaked private information about him and used the scandal to fire him. The whole thing was a shitshow. But I guess this is just another reason not to sell your company and stay with it, or to ever go public with a company you still care about.

    • @stoogel
      @stoogel 11 месяцев назад

      He was angry and defensive and made a boneheaded statement- a false statement slandering Colonel Sanders' name, and one in which saying the n word was not necessary at all.

  • @InvidiousIgnoramus
    @InvidiousIgnoramus Год назад +8

    I stopped giving Papa John's business the moment they ousted John, because to me it was plain to see what was going on. I will continue to give them no business unless John is put in control again. I simply CANNOT support a company that takes such horrendous actions against their own founder.

  • @andrewmerklinghaus6316
    @andrewmerklinghaus6316 4 месяца назад +2

    I worked at a papa johns in 2009. I also served as Mr. Slice, a pizza slice mascot who would make appearances at new openings or spin a sign on the street. I got fired for dancing "too provocatively" because I did a lot of up thrusts. I also ate a lot of the cheese. Good times

  • @fateofmorality
    @fateofmorality Год назад +8

    I have a friend who used to work at Laundry Service, I should ask him about this.

  • @MrDirzel
    @MrDirzel Год назад +3

    Thanks for another great deep dive and for extra context around his removal that I hadn't bothered to find out myself. Very brave of you to try to add context, considering so many people cannot fathom the idea that things aren't always black and white.
    I think the conclusion that that we all came to at the time that he's a racist is a bit unfair. He has a lot of faults that should have brought him down but the way he went out leaves a bitter taste in the mouth. But, as they say, live by the sword die by the sword. He essentially taught Steve all about shady internal politics with all the coups he plotted during his various phases. He deserved his ousting but for different reasons.

    • @ModernMBA
      @ModernMBA  Год назад +6

      Thank you as always MrDirzel for your support and generosity. It’s a pleasure to have you here and I always look forward to your feedback.
      It is unfortunate that some people would rather live in tribalism and root themselves in binary "I'm right / you're wrong" perspectives when reality is never that simple. In the case of John Schnatter, he was clearly / unapologetically difficult to work with and work for. If the rumors of extramarital affairs and sexual harassment are true (all allegedly settled under NDA), then his personal ethics is just as suspect.
      Hence, it should be no surprise that the board leaped at these once-in-a-blue-moon incidents to bury him for good. After all, there are no half measures you could take with someone like John.
      This episode is really less of about John as an individual and more about the age-old dynamics of power, jealousy, pride, ego, and politics that exist even over something as simple as pizza.

  • @guyanomaly
    @guyanomaly Год назад +8

    Having read the full transcript of the call with Laundry Service and Steve, I think John is a little bit insane, and maybe an alcoholic at the time, but he’s not a racist. Dude directly compared the current alt-right to politics of the people who used to “disappear” Black people in the 60s and 70s, which is, imo, pretty baller of him.

  • @aakaankshpothukutchi8526
    @aakaankshpothukutchi8526 4 месяца назад +3

    I feel bad for judging John based off the media articles. Thank you for telling the story and providing perspective. I've recently found your channel, it's fantastic. Please keep up the great work.
    My 60 year old father has also subscribed :)

  • @ChrisSeltzer
    @ChrisSeltzer Год назад +23

    This is a classic example of why you never try to appease the mob. Stand strong in the face of public pressure.

  • @bucksdiaryfan
    @bucksdiaryfan Год назад +4

    Papa John's slogan should be: "IF YOU ARE YEARNING FOR A PIE THAT FEATURES PIZZA LIKE INGREDIENTS BUT IS DEVOID OF ANY DISCERNIBLE PIZZA TASTE... PAPA JOHN'S IS YOUR PIZZA!"

  • @RubenRyb66
    @RubenRyb66 Год назад +33

    They really did John dirty. I haven't been a fan since the mid 2000s only because our local papa johns just started hiring people that couldn't get a pizza right to save their life, but I'll always take a perfect papa pizza over a perfect dominos or pizza hut pizza. Papa garlic butter is also easily the best pizza chain garlic butter.

  • @suitandtieguy
    @suitandtieguy Год назад +7

    John did nothing wrong except not actually reading Sanders' autobiography, and not keeping 51% equity.

  • @CannabisTechLife
    @CannabisTechLife Год назад +42

    Man this video made me hungry lol. Very interesting with the 2018 company take. I was actually one of those people who saw their solagan as just marketing, but figured quality was just on par with every other chain of pizzas; something I avoid.

  • @d4nt3_023
    @d4nt3_023 Год назад +20

    I’ve been to Papa John’s twice in two different locations. Both gave me minimal toppings and practically no cheese. Tasted funky too. Haven’t been back since

  • @TreeFilms1
    @TreeFilms1 Год назад +3

    People who ask, "how can pizza have so much drama?" Have never worked in pizza.

  • @ericjohnson5912
    @ericjohnson5912 Год назад +257

    Commenting before watching, but Papa John is just another story of why having a celebrity founder/CEO is just a huge liability

    • @ZontarDow
      @ZontarDow Год назад +19

      Especially when people seeing the whole thing only ends up making the management that outed him the bad guys in the eyes of consumers. Now the best PJ management can hope for is ending up just seen as asses who tolerated things while waiting to stab their founder in the back.
      You just know they wouldn't have done it again if given the chance to do it all over

    • @theproffessional9
      @theproffessional9 Год назад +7

      Yes, it reminds me a lot of what's going on with Tesla.

    • @stormix5755
      @stormix5755 Год назад +6

      Well, you were right. Whether the celebrity is good or not is irrelevant. The media will follow even the slightest hint of drama because that’s profitable. Having a highly visible CEO just puts a target on the company’s back

    • @teubks
      @teubks Год назад +13

      Or, actually retain control of your own company so you can do whatever you want and there is nobody to kick you out

    • @user-xl5kd6il6c
      @user-xl5kd6il6c Год назад +13

      After watching it all, I see the reverse
      A company with no CEO personality behind it will sell itself to random shareholders and follow none of its initial values
      He was unlucky that he was attacked at a time when media still had some power, if it was nowadays no one would fucking care, it would probably even turn out as good publicity

  • @Scotty_in_Ohio
    @Scotty_in_Ohio Год назад +6

    I've known some people who used to have regular interactions with John - not really close personal friends but did gardening type work, etc. for him and they all said that he was odd and a character but was usually pretty nice - almost magnanimous. Those who lived near by that didn't really know him (at all) all thought he had a temper and was crazy. I pretty much think he was somewhere in between. Just think - if he didn't become the "face" of Papa John's he'd likely be ousted a lot lot sooner.

  • @turtlefront
    @turtlefront Год назад +12

    Papa Johns was only the first to accept online orders nationally. The first online orders were accepted by pizza hut's pizza net. Source: unlicensed pizza historian

  • @d4nt3_023
    @d4nt3_023 Год назад

    Thanks!

    • @ModernMBA
      @ModernMBA  Год назад +1

      Thank you for support and generosity Dante!

    • @d4nt3_023
      @d4nt3_023 Год назад

      @@ModernMBAI appreciate the depth of knowledge this channel has about businesses. It’s at the same level as the MBA courses I’ve taken.

    • @ModernMBA
      @ModernMBA  Год назад +1

      Thank you and glad to hear. Analysis like this is only possible when you have lived / experienced through these things personally as we have through many years in corporate America. Unfortunately, the majority of “business analysis” or business content today is endless regurgitation of Wikipedia and news headlines.

  • @MrNycres
    @MrNycres 5 дней назад +1

    Didn’t expect to be coming away from this in favor of Papa John!

  • @TS6815
    @TS6815 6 месяцев назад +1

    Listening on headphones and at 35:00 I realized what was coming on the lead in for the phone conversation and just blurted out "No" on a packed but practically silent train car

  • @TwoWheelWarrior
    @TwoWheelWarrior Год назад +3

    "I never said I ate 40 pizza's in 30 days. I said I had 40 pizza's in 30 days." Papa John

  • @luvwarhate
    @luvwarhate 2 месяца назад +2

    NGL this is wayyyyy better than a telenovela. Call Schattner old fashioned, but the man did care about quality and product.

  • @austinwcaudill
    @austinwcaudill Год назад +1

    I got to meet Papa John last June serendipitously. He had flown into Florida and visited the place I work. He was very sullen and quiet.

  • @otterpops85
    @otterpops85 Год назад +6

    i remember being in college when this place was taking off.. we all really liked it, it was miles better than everywhere else we had around. never felt ripped off buying their pies.
    sadly either way at the end of all this debacle its the same overpriced crummy junk as everywhere else now and not worth spending on.
    have had a much nicer and cheaper time buying a stand mixer and learning to make my own pizza dough.

  • @MatthieuVlogs
    @MatthieuVlogs 10 месяцев назад

    What a story... thank you for digging in and sharing in such a compelling way!

  • @chuchuchanson
    @chuchuchanson Год назад +5

    Great video essay. I've always wondered what the full story was behind this.

  • @Glue_Stick98
    @Glue_Stick98 Год назад +18

    35:14 O. M. G. I had no clue that Papa was set up this bad! That's insane! Goes to show that context is always important. FREE PAPA J

  • @TexRex6352
    @TexRex6352 Год назад +3

    I wish I could sit down with John and have him do the whole ancient aliens meme and try to sell me on all sorts of conspiracies and hot takes related to Papa John's and the pizza industry in general.

  • @Usiic
    @Usiic 8 дней назад

    My fire tv opens this video whenever I open RUclips, even when I reset it! Dude what kind of dark magic did you do to my tv???

  • @toolbar12423
    @toolbar12423 Год назад +8

    This title is almost as insane as "The Quest to Beat JimmyPoopins"

  • @BalladOfZer0
    @BalladOfZer0 4 месяца назад

    binge your vids and usually lurk but I wanted to make a comment becaus I have learned so much from this channel. Love you guys please don't stop

  • @GBart
    @GBart Год назад +6

    38:25 - I think I get what John means here - he's saying it's not fair to compare him to actual racists. That's why he's contrasting himself with Colonel Sanders. He's saying Colonel Sanders _shouldn't_ have gotten away with it. He _should have_ gotten flak for it. I give him a pass here. He's not a racist, he's just a privileged idiot.

    • @stoogel
      @stoogel 11 месяцев назад +1

      Colonel Sanders never said the n word and wasn't racist, so that's an incredibly scummy move on John's part.

  • @tradingpsychology2024
    @tradingpsychology2024 Год назад +3

    Very well made & insightful!!

  • @krlost4405
    @krlost4405 Год назад +13

    Not cheap enough for value, not good enough for quality... last time I ordered a Papa Jhons pizza was enough for me to scrap it from my delivery option list. It was a pizza with ham, where the ham was chopped into little strips instead of the regular square shapped ham. The entire pizza tasted like just dough.

    • @jvanek8512
      @jvanek8512 Год назад

      Maybe it was that location. When I do order Pizza I get Papa John's.

    • @krlost4405
      @krlost4405 Год назад

      @@jvanek8512 probably all the stores in my country are the same. So, when I want cheap and fast, I go for Dominos or Little Ceasars and when I want better taste, I go for mum and pop stores. Papa Johnes does not offer a clear target and that's why they will slowly fade away.

    • @catherinesanchez1185
      @catherinesanchez1185 Год назад +2

      This is a good description of the issue with their pizza . They’re like the Sears of pizza . Not a cheap pizza option like little ceasars and not good enough to be quality local pizza

  • @ellisbelll
    @ellisbelll Год назад +6

    The amount of ads in this video has left a really bad taste in my mouth

  • @sergioramos3437
    @sergioramos3437 2 месяца назад +2

    Just so you know, if you get a free promo from factor you're auto subscribed to a membership so be sure to cancel it

  • @VVV-DL
    @VVV-DL Год назад +2

    This is one of the best business review channel out there, worthy of a best thesis in uni

  • @theurzamachine
    @theurzamachine Месяц назад +2

    Laundry Service with a guy with a last name STEIN. They come into your company, subvert it and remove the founder. Every single time.

  • @meinelust
    @meinelust Год назад +2

    That gotta be one of the top Anime betrayal at all times... maybe only beat by Griffith's betrayal to Guts.

  • @chemicheto
    @chemicheto Год назад +1

    bro, I just wanted to drop a comment to say you have some of the best content on RUclips, love it

  • @sunnohh
    @sunnohh Год назад +20

    Never once have I thought papa johns had good ingredients

    • @HH-le1vi
      @HH-le1vi Год назад +4

      Better than the other big chains by a mile

  • @nathanielzarny1176
    @nathanielzarny1176 Год назад +41

    Wow usually you expect the founder ceo to be some rich snob who has lost touch, but papa john here was actually just dont durty and did nothing wrong, actually got backstabbed like they all like to claim they did to cover for their bad jobs. Poor dude, hope he gets some justice.

    • @Stormthorn67
      @Stormthorn67 Год назад +15

      Oh he's very much a rich snob. He was just also targeted for removal. Any of his cringe content as a wannabe influencer and his sexual misconduct settlements attest to that.

    • @vault1021
      @vault1021 4 месяца назад

      @@Stormthorn67you’re cringe for corporate bootlicking

  • @ezde711
    @ezde711 Год назад +5

    I'm sorry, I know you have to make money somehow. But Factor trying to advertise itself as restaurant quality, when it's looking like a microwaved pile of mush (in multiple creators videos), is maybe the next case study for this channel to cover. And the packaging approach is giving off soylent, or soylent green vibes.

    • @FreakyBomb
      @FreakyBomb 9 месяцев назад

      So true, yes he needs to make money but it seems like a big oversight for this page. I'd be more content if they took an actually quality sponsor or something non-food. But hey at least they're getting their bag.

  • @samuelsummers4376
    @samuelsummers4376 Год назад +24

    As a black man and a millennial, I did not upset due to the controversy. Of all of the pizza franchises, I believe Papa John's made the best pizza. I have not been to the franchise as much since his departure because they no longer have a presence. John Schnatter was papa john. He became a large part of their success and with him being gone there's no brand recognition. It's just another pizza chain.

    • @dogguy8603
      @dogguy8603 Год назад +9

      Also it should be noted that when John was the CEO all full time employees had profit sharing bonuses, whe. John was fired the first thing thry did wad tk get rid of thoes bonuses and cut the quality of ingredients

    • @MarvinPowell1
      @MarvinPowell1 Год назад +1

      @samuelsummers4376
      That, and their pizza is just horrible. Even Dominos tastes better. Papa John's is also the most expensive, despite all this.

    • @samuelsummers4376
      @samuelsummers4376 Год назад +1

      @@MarvinPowell1 I personally always thought Domino’s tasted like cardboard. However, my post was less about food and more about image. I feel that they’re now a faceless pizza chain. Also, I hate seeing founders displaced from their companies.

    • @mamotalemankoe3775
      @mamotalemankoe3775 Год назад

      Most of the time it's people who aren't black who care disproportionately about these things, idk why but that's how it is.

    • @jermainec2462
      @jermainec2462 Год назад +1

      The pizza wasn't that good in the first place and it was kind of expensive even before inflation I don't know there's a big difference between before John and after and I'm black... All I know is the shit cost too much 😂

  • @ddbb6618
    @ddbb6618 Год назад +4

    Wow the advert was painful nearly bombed out

  • @Grigsy
    @Grigsy Год назад +3

    The clear lesson here is that soft skills are just as important as hard skills.

  • @GlitchedVision
    @GlitchedVision Год назад +27

    Ironically, I actually liked Papa John's as my favorite pizza brand before they kicked him out, now, not so much. it's dropped down to like 3rd with dominos in position 1. I personally don't care how you think as long as you make a good product I'm going to buy it, as long as we're in this screwed up economic system where money>people anyway...

    • @sasukeuchiha998
      @sasukeuchiha998 Год назад +3

      Makes me wonder how good of a pizza Hitler would have made.

    • @RejoiceMySlimes
      @RejoiceMySlimes Год назад +11

      @@sasukeuchiha998he did have ovens at the ready

    • @GlitchedVision
      @GlitchedVision Год назад +7

      @@sasukeuchiha998he probably would have had worse business practices leading to bad products. I, unlike most, can separate a creator's personal thoughts from their creation and judge the creation on its own merits rather than judging it for its creator. Horrible people are still capable of making beautiful things, in the same way that beautiful people are capable of some of the worst acts you can emagine.

  • @captainstupendo
    @captainstupendo Год назад +4

    Awesome work as always...but damn do I want a deep dive into shady hedge funds doing weird things to take over companies!

  • @jeffc1347
    @jeffc1347 Год назад +5

    I think Mark Shapiro was on the Papa John's board because he made a deal with Papa John's to be the pizza in Six Flags when he was CEO. I actually agree with Schnatter that Shapiro probably doesn't know anything about pizza, he sure didn't know anything about running theme parks lol.

  • @Ally-Oop
    @Ally-Oop Год назад +15

    My skin was crawling listening to Jason Stein.

  • @lopatoj
    @lopatoj Год назад +1

    I will always prefer to open a pizza box with a container of garlic sauce in it.

  • @billtsirtsis7060
    @billtsirtsis7060 Год назад +4

    Papajohns has gotten BAD! Real BAD!!!!

  • @mirzaboric1436
    @mirzaboric1436 Год назад +22

    I hate how they say better ingredients but it’s actually terrible ingredients

    • @2beJT
      @2beJT Год назад +12

      It used to be better. They have to be cutting more corners to hit a price point.

    • @theblackswordsman9951
      @theblackswordsman9951 Год назад +10

      It did used to be much better. Imo they made the best pizza of the big chains for a long time.

  • @BrilliantDesignOnline
    @BrilliantDesignOnline Год назад +15

    Laundry Service is clearly trash, and John's comment is taken out of context, and CLEARLY not a slur. Slimey laundry service.

    • @stoogel
      @stoogel 11 месяцев назад +3

      It's a slur and he wasn't prompted or tricked into saying it. It's not acceptable in any context.

    • @BlueGamingRage
      @BlueGamingRage 4 месяца назад +3

      @@stoogel NPC mode

    • @stoogel
      @stoogel 4 месяца назад +1

      @@BlueGamingRage We must take a stand against hate speech on the internet by actively promoting respectful dialogue, fostering empathy, and supporting diverse voices to create a safer and more inclusive digital community for everyone.

  • @Kimchi_Studios
    @Kimchi_Studios Год назад +28

    I swear either synchronicity is a thing in this universe or some AI is controlling a hivemind because this guy and Papa Johns has been on my mind in the last 2 weeks for no reason at all 😄

    • @kidd32888
      @kidd32888 Год назад +2

      My code worke.. i mean what a coincidence

    • @Glue_Stick98
      @Glue_Stick98 Год назад

      Bro, same here. Last week he came up 3 times in conversation at work for no reason

  • @GreenScreenBartender
    @GreenScreenBartender 4 месяца назад

    Papa John's used to be so good. Once they cut corners but kept similar prices there was no reason to ever order from them. They went from my go-to pizza delivery to not ordering it in roughly a decade.

  • @wierdaarond
    @wierdaarond Год назад +8

    Why’s dominos so successful with their supply chain sales model when that’s what everybody cites as the downfall of quiznos? Dominos not squeezing the franchisees as much as quiznos was?

    • @ZontarDow
      @ZontarDow Год назад +3

      Domino's does a better job using it as a subsidiary to supply third parties.

    • @MarvinPowell1
      @MarvinPowell1 Год назад +2

      @angoraramp
      Dominos is much cheaper to operate than a Quiznos. Ironically, Subway is the cheapest food chain of all to run, which is why there's so many of them internationally and why their subs are so overpriced, yet Quiznos is another sub chain, but costs much more to operate; possibly due to all those ovens.

    • @HH-le1vi
      @HH-le1vi Год назад

      ​@@MarvinPowell1subway has really high fees, and easy/cheap to open. That's why there's so many and their prices are way too high for the product, you still have to make money after all the fees.

    • @common_c3nts
      @common_c3nts 11 месяцев назад

      Quizznos was poorly managed and was bankrupt when they should have been profitable. They drastically increased their raw ingredient prices to franchisees until the owners made zero money. They could not pay their own salaries and walked away.

  • @XiangYu94
    @XiangYu94 Год назад +2

    RIP Nigel, the Ned Stark of Pizza

  • @csanton3946
    @csanton3946 Год назад +1

    Lesson learned, founders should trademark brand names to them. They have spent a lot of time and moneh to buukd a brand or name thus the only incentive in case a company is taken away from you is that you still get royalty under that brand name

  • @jvanek8512
    @jvanek8512 Год назад +14

    To be fair a lot of businesses opposed the affordable care act because of the increased cost. I remember an article saying 60% of businesses polled wanted it repealed and on the Germany 1867 I had to look that up and I found the article and he was talking about how his great grandfather left Germany in 1867 because it's lack of free enterprise and freedom and he felt with all the regulations on the United States it was becoming that way also.

  • @densealloy
    @densealloy Год назад +3

    33:22 reading John's statements in context, it is wholly unfair to say that John got the company in dire straits and a more appropriate narration would be that the media's continued cherry picking, lies, and gaslighting to stoke animosity & clicks is the reason for the decline.

    • @aar0n709
      @aar0n709 19 дней назад

      Who cares it’s still his fault. Excuses not gonna save the business bro bro

  • @baronvonjo1929
    @baronvonjo1929 Год назад +4

    What I am amazed by is this video saying Pizza Hit is making doubke what Dominos is making. Idk anyone who goes to Pizza Hut anymore. Our local pizza hut is always empty, ghetto and dirty.

    • @georgedreher2322
      @georgedreher2322 Год назад

      I believe that Pizza Hut, KFC, and Taco Bell are all owned by PepsiCo. Can hardly imagine how cheap their product ingredients are. Corporate greed is everywhere.

  • @jadengrant
    @jadengrant Год назад +3

    That ad agency is nasty.

  • @PaulybiGGballZ0820
    @PaulybiGGballZ0820 Год назад +2

    I would never buy factor just because of your 15 minute plug

  • @GenkiGanbare
    @GenkiGanbare 7 месяцев назад +1

    Nigel Travis had a champion strategy for the brand. He made the pizzas more accessible to more people without discounting and devaluing the product. Terrible how he was stabbed in the back but that's what happens to hard workers who focus on the task instead of playing social games. Glad he got a better job and a happy retirement.

  • @obsidian00
    @obsidian00 Год назад +3

    Let's not forget that Papa John's Pizza is GROSS. It didn't always used to be that way but...people will forgive a lot when the product is good.

  • @JoshuaDoesGaming
    @JoshuaDoesGaming Год назад +1

    Another ModernMBA video letsgoooo!!!

  • @yunleung2631
    @yunleung2631 Год назад +1

    How do you do your research??

  • @ethanboyd7843
    @ethanboyd7843 Год назад +2

    What's the world coming to when u can't trust a guy that makes pizza to lead the national dialogue on race?

  • @Starscreamious
    @Starscreamious Год назад +2

    I will say this....the pizza is shit after they ousted their CEO.
    Makes me think it was just a coup to increase profits and shitify the company and its products.

  • @hamzix6599
    @hamzix6599 Год назад +1

    Unfortunatly company politics are the worst, even small ones like startups play game of thrones from time to time and this destroys the orginastion from no one wanting to work there to lower quality products/services

  • @synonys
    @synonys Год назад +3

    3:07 He definitely looks like he ate 40 pizzas and a 40oz right before the interview

    • @petersmith1143
      @petersmith1143 Год назад

      He had Botox injected in his face obviously. And colored his hair. He is an attention seeking narcissist just like MyPillow guy.

  • @zjjman1
    @zjjman1 10 месяцев назад +1

    I remember being jealous that my cousins school did the Papa John’s school lunch program so they always had papa John’s

  • @12HpyPaws
    @12HpyPaws Год назад +2

    Papa John's was and still is a better product than Pizza Hut.

  • @mwal223
    @mwal223 Год назад +2

    Cant wait for the 2057 biopic of Papa John. The man is the true king of pizza.

  • @amishaghadai8769
    @amishaghadai8769 Год назад

    This video is so good 👍👍

  • @thebrentist5403
    @thebrentist5403 Год назад +1

    It's always freaked me out how his face barely moves when he talks, it's like bad plastic surgery is turning him into a real life doll

  • @JDawg-FR
    @JDawg-FR Год назад +1

    I know what is better than factor meals ....
    Papa John's