I was on Celebrity and our butler was terrific. I wasn’t feeling well and thought that I was coming down with a cold. So I stayed in our cabin to rest and missed out on my excursion that was planned.. When our butler found out he ordered some chicken soup for me and checked in on me a few times to make sure that I was ok and I had everything that I needed. I really appreciated this gesture.
A butler is a wonderful asset to have. I usually dont make too terribly much use of mine, but I definitely take advantage of the packing and unpacking. On Celebrity my butler also arranged for a tour that I really wanted to do at one of my destinations but the cruise line didnt offer exactly what I wanted on their excursions. A few phone calls from the butler and I had a wonderful excursion arranged that was nothing short of perfect. The only problem with having a butler, is once you have experienced one, you never want to go back to cabin classes without one!
Butlers are also your line avoidance go to. For those large cruises ships that have long waits for tenders, shows, even dinner events etc. We utilize the butler to walk us to the first tender for that private island stop and, with a simple phone call (they will provide the phone btw) , they will even be ready for our return with ether a lunch waiting or refreshment. Shows? dinner shows? Even "sold out" speciality restuarants- Our NCL butlers simply would ask us "when would you like to go?" and reply "done!". Walked to front row seats...or even passing through the kitchen (avoiding the lines) to dinner is never uncommon in our experiences. We even have been introduced to the chef during trips (who always will make his way to your table to see how your experience was). Also be aware. Butlers DO talk to each other and often know each other across ships. Be good to them! We found notes are kept on your preferences for such things as bed pillows, drinks, and even minor details. Some of these are company routines; others are due to the professionalism of the staff. Also, most notabley as Gary mentioned but I will expand upon, being greeted upon arrival on the ship is good but actually being met at arrival at your port of deparature (usually by other staff), being quickly checked in (they ussually have a small buffet or bar ready in case you need to wait for friends) and walked on board the ship by-passing the thousands -literally - in line is worth every cent alone. As is being escorted off the ship first when you have returned home. Each Cruise line is of course different in regards to their butler staffing and at what level of suite. On Crystal cruise lines for example we find it not even necessary to have butler service as the cabin attendant and staff in general show such exceptional care with perfunctory ease. On the mega-ships (across several cruise lines brands) they are a must have for the wife and I. Cheers Gary - for a well done channel !
Yes. That is very important information that I would like some guidance on. We are doing a 10 day Mediterranean cruise & will be in an NCL Haven suite. We are very curious what to tip the butler, & the room attendant.
We had a butler with a Yacht Club room on MSC last year. We didn’t ask him to much, besides the daily housekeeping and room service for one lunch. Last day of the cruise, he comped us a full day use of a cabana while in Nassau. We were pleasantly surprised. Took full advantage of the cabana and handed him a very nice tip at the end of the cruise.
Lol me too. Only have been on one cruise so far but having the room attendant yell my name down the hall everytime he saw me was awkward to me 🤣🤣. We literally were sneaking in and out to avoid him 😁😁😁
We had a butler on a cruise we did to Alaska with Celebrity. We being Mum 75 and me daughter her full time carer. He brought us breakfast every morning in our suite even on last day when he shouldn’t of had he literally smuggled it in under covers! He arranged my spa appointments and restaurant reservations. If we had gone out he left us a flask of tea and cakes for our return. He re rearranged our visit to the bridge and gave us lots of info on ship. He told us you could always tell British clients as we always dress for dinner compared to Americans I spend my day looking after people I consider it a treat to be looked after for a few days by someone else. We did tip him extra as we felt he had gone the extra mile for us. Even tho we had prepaid tips. If you need something just ask if it’s in their remit they will do it if not they will just tell you that.
I also think that if you've never experienced a butler before, its OK to ask them what they can do or their scope of assistance. I've found that my friends who have never experienced a butler before, when they do ask, the butler knows that the cruiser doesnt know what they can do, and will often show off by learning preferences and doing those little wow things to surprise the first timer. Since they dont know, usually they dont ask, so a butler who is proactive does make up for not being asked the usual things, by doing unusual things!
Thank you for your comment. If I may, what did you think of your travels with Americans as well as Alaska itself? I know that we dress like bums and wear tennis shoes on vacation but it is more for comfort? Are we are rude as others think? lol
@@goutvols103 As a non-American cruiser, perhaps on different ships, I can say that SOME Americans seem loud and oblivious to others, especially crew. Of course it varies, because we met a different set of people (including many Europeans) on an 11 day trip in September than we did on a five day trip in March. And people are wonderfully varied, and often inconsistent.
The butler service on NCL left a bit to be desired. She did a couple of cute things the first day or two (of a seven day cruise) but then that was it. I got the sense that we were the least demanding of the folks she was serving so we got the short end of the stick.
Great video as usual. We have been fortunate to sail with Silversea a few times and on 3 or 4 of our Cunard cruises we have very happily been in a Queens Grill Cabins. Each came with a 'Butler'. The cruises were wonderful, but if asked did you enjoy having a 'Butler' the answer would have to be "well they were certainly good Cabin Stewards, but not much else". For us the 'Butlers' seemed to be very well trained and very experienced 'Stewards'. Excellent but the service was really no different from a non 'Butler' serviced cabin. During our cruises in non 'Butler' cabins we had all the same sevrices. We ordered evening canapes on formal nights, we had the bars stocked with spirits and wines, we ordered room service breakfasts/lunches and dinners, we have asked out 'steward' to collect laundry/ironing. With Cunard friends in a Britannia cabin asked their Steward to organise an in cabin party, no problem. The one thing we never have done is ask a 'Butler' to unpack and pack for us, just not what we would want. - So our conclusion is a 'Butler' seems to be a marketing add on for some suites on some cruise lines = nice but not really that different from a very good steward/room service/tour desk/pursers office team.
In very thankful you posted this. I'm sailing with Silversea in the Fall and wasn't entirely sure what to expect from butler service. This was very helpful.
Excellent video. As a personal butler, and a former trainer of butlers on cruise ships, I fully concur with what you said. A fun detail to mention and I wonder if you might have noticed but some cruise liners with the ‘ship within a ship’ concept offer a partial butler training to all staff working in that part of the ship. For instance pool boys might be able to easily arrange certain things for you if you ask them (all through team work with your butler of course).
My life history has resulted in my being a generous tipper. What is a the typical tip for a couple on a 7 day cruise- for a less demanding pair of seniors?
OH I forgot when I was on Celebrity our butler cleaned my glasses too! Probably the cleanest they ever were too because I dont clean my glasses daily, but my butler did! Its just those little things that make having a butler so special.
As always, great information. We are booked on the Norwegian Encore August 2021 in the Haven. A butler is included, but honestly I did not know what to expect. Thanks for sharing.
I started watching your channel a few weeks ago and before that I never in a million years would have considered paying for a cruise. You’ve completely changed my mind about that and now I definitely plan to go on a cruise at some point. Thank you so much!
Butlers are so important if you really want nothing to worry about! 💙 Gary what is the best method of tipping your butler? I know it is included in some fares but in general how does the tipping work?
Don’t think butlers are for the wife an I. Don’t think I’ll miss it either. I’m use to doing the “yes dear”an filling in for a butler. Got to be a special person to do that job. Great video as always.
That's the thing I'm looking forward to most. My 23 yo son is notorious for (not) unpacking and leaving his suitcase underfoot. Maybe it will shame him into being better about it in the future.
As a butler, I can help you to delegate. Then you should *let go of it.* Stop micro-managing and let the magic happen. Be communicative and let me *lead* you. Hold no worries; entrust them to me, please. I will act as your agent, and protect you as my fiduciary client. Perfect synchronicity. You have your own responsibility: To be generous. It is a worthwhile exchange. Enjoy it.
goutvols103, In a suite, or aboard a luxury sailing ship, a butler may be assigned to your room, in lieu of a cabin steward. Since butlers typically have more duties to meet (packing and unpacking, bringing trays of tea or hors d'oeuvres, booking restaurant reservations, serving in-suite meals, keeping your preferred beverages in stock, shining shoes, etc.), a good guideline, if you've satisfactorily utilized their services, is a SUPPLEMENTARY CASH tip of $3 to $5, PER NIGHT, PER PERSON (not couple) over and above the gratuities paid as part of the cruise fare-- the TOTAL of which, $42 to $70 for TWO persons, *might* be *adequate* for a seven-night cruise attended by a “CABIN STEWARD POSING AS A BUTLER”. This supplementary cash gratuity is often doubled or tripled for my premium and personalized services, as I often go beyond minimal expectations in the premium suites to which I am assigned. In addition to all of the standard cabin duties (some of which are listing above) I also offer the exquisite services of a personal agent for my passengers (recommending and arranging shore excursions, sending out cocktail party invitations as well as serving at the event, arranging in-port car services, presenting the chef with dietary guidelines and favorite bespoke catering suggestions, managing wardrobes and presenting and primping formal wear, storing and retrieving jewelry with the purser, in short; complete management of my patrons’ extensive communications to me). I encourage my passengers to share “stream of consciousness” (completely honest, unabashed, and open) thoughts with me, so that I might make their experience onboard completely effortless. IMPORTANTLY, the total anticipated gratuity-expectations might be best split and distributed at both the cruise's ONSET AND CONCLUSION (with adjustments made to the amount at the conclusion of the voyage). The initial “boarding gratuity” is best presented personally on the 2nd (or 3rd) night of a 10 night cruise. Warmly say to your butler, “Allow me to begin this cruise with my first gift to you.” Smile, and reach out to put the cash in the hand of your butler. Butler says “Thank you,” and this signals to your butler that you expect (and will receive) the very best, personal services during your voyage. You may now speak your thoughts, cares, and desires aloud - and your butler will attend to you and give you good counsel. Always present gratuities (those not included in the fare) in either US Dollars or EU Euros, and always give the gratuities in cash from your hand to your servant’s hand. Thank you for allowing me to serve you; I love my work and will always remember you!!
We always have treated our cabin person well, and in return, all of them have given us the butler level of support, sometimes arranging with nearby staff to make it happen. Whoever is the staff assigned to you, the better you trest them, the better your cruise. Which makes me wonder what more would a butler do for me... probably not much. (For our own style of cruising)
Well guilty We hugged our steward on our last day on our last cruise he worked hard was always cheerful and quite concerned when I fell ill. We bumped into a previous steward looking after the next section I think he told ours we were nice people and good tippers.
Fox ... it’s called PERSONAL SPACE. Not everyone is as open as you are and by your comment, you appear to be culturally unaware. A hand shake, verbal thank you, and monetary thank you at the end of the. Voyage is sufficient when dealing with those serving your needs. They are NOT your Nanny.
@@robyoungquist5803 and in some places, hugging is the norm for greetings and goodbyes. So who's culturally unaware now? If you've built up a good enough rapport with your butler and want to give a hug, either make the gesture but wait for the other side to come to you or simply ask if it would be alright and don't be offended if they politely refuse. Pretty clear cut, so there is no need for such a hostile response.
I believe they will also help arrange with personal shopping. Bring things you are interested in directly to your room for a private showing, that kind of thing.
This video introduced me to the many wonderful services provided by cruise line butlers. Unfortunately, it also made me want to have a butler in my home! 😉
Fantastic advice thank you!! Booked The Haven and didn’t find much info on what our butler will do and not do since we booked so far out and more info closer to the trip. Looking forward to having that first class experience. Thanks!
What's the consensus on tipping your butler? I've heard everything from "Don't" to X per day of your stay/cruise, to a percentage of the room/voyage. Is there an understood rule or etiquette?
If they turn out to be undead monstrosities of the damned, you are not obligated to tip. They'd only spend it on undead monstrosities of the damned products, anyway.
I’d have zero idea how to interact with a butler. Would relish an informal “initiation.” As a retired firefighter/EMT/911 Dispatcher, I’m used to self-sufficiency ot teamwork. It would be like I’d encourage him to sit back, chill and watch the match with me whilst I send the fiancée out for drinks and snacks for us (hope she’s not reading this!). I wouldn’t mind one like Manuel from Fawlty Towers. But it would be awkward if he follows me to the bathroom and shakes off Little Elvis with salad tongs when I’m through, hopefully with no eye contact! But seriously, I took a Princess Cruise in January. I love Princess, but the room attendant I had this time was invisible after the first day, when I tipped him reasonably generously. Had to get ice from Room Service. No big deal, but....
I like the idea of having a butler having said that after hearing all the aspect you mention, I don't think I would want anyone pretty much shadowing me all over my cruise experience. Someone packing and unpacking for me would be completely out of the question as I don't like anyone going through my stuff. But then again these are problems I don't have to worry about because I'm clearly not in a financial position to afford one in the first place
I have been watching your channel for 8 months now very informative.I am going on my first cruise with my wife next year for our anniversary. I chose NCL Haven. How much do you recommend to tip the butler and concierge for a 5 day cruise. Thank you and keep up the good work. I hope my wife will like to cruise
I had a butler whilst cruising around the Caribbean- I found him annoying and intrusive at the point where he offered to stir my tea- so i told him to drop and give me 50 press ups- when he could only get to 12 I told him to bugger off and leave me alone.
Being a Butler on a cruise ship really must be one of the more challenging jobs related to customer care especially if they are dealing with multiple families!
@@janetbrooks3214 Of course, totally agree! Just because it's difficult doesn't mean that it can't be done! lol! LOL at the word 'humanoid', made me think of a human Hemorrhoid! I've obviously got the sense of humor of a 6yr old!
The only one "unsure about" is unpacking and packing. Reason for the few butlers I experience as engaged with. Many felt that is bit of unusual request when guests make that one. I am glad you had ones that actually did it Gary. :)
Oct'24 will be our 2nd time on NCL, 1st time in the Haven. As background, we have been on DCL 12+ times where we can bring our favorite soft drinks with us on board. If our favorite soft drink isn't regularly stocked on NCL, what's the chance the Butler can provide? It is commonly available at Embarkation Port and we will send our request 2 weeks on advance. 50%? 90%? 10%? This request is more important to me than the 10 things you noted in your video.
I really love your vids. They are so informative and helpful. I was wondering about tipping butlers. I know other crew members depends on the cruise. Some cruises charge a flat rate for that. Others you have to figure it out yourself with each crew member. But what about butlers? I’m a generous tipper and really don’t like the set rate system. I really like to reward even beyond my norm for excellent service.
Hello Gary, Thank you so much for a very thorough and informative video. I have already seen many of your videos, special regarding the ultra Luxury cruises. They are all excellent, always an inspiration to watch, and makes me more eager to explore the world. I wish you a happy New Year, best regards from Norway
Gary, got a question. Would a standing order to deliver coffee and continental breakfast setup to the suite at 06:30 AM, every day of the cruise be considered fair game? We did this on a recent Cuba cruise in the top suite and we felt the Butler was inconvenienced? This is a legit question folks, we are disabled, so don't flame us.
I’m no expert, but it seems like a bullseye to me. If the butler made you feel inconvenienced then he did not do a good job. The questions are: was he a butler or just a steward? Did he have on duty hours starting at a different time, such as 7?
You got the suite. You've paid for the service of a butler. But then again, he/she works 6 days a week, so give them a break. But you're also disable. I'm self sufficient & would never need a butler. Maybe a compromise. In room breakfast 4 days, then go to the buffet or MDR the 3 remaining days
Absolutely. Some of my regular traveling companions ask for a fresh ice bucket every morning and evening from their room attendant (and tip him/her generously at the beginning of the cruise). Never a problem. I'm not talking about luxury cruise lines or fancy butlers or top-end cabins, just your typical midrange cruise lines, often in inside cabins. If your butler gave the impression that s/he was inconvenienced, then s/he is in the wrong line of work and that is definitely not your problem.
GjS ThreeFourSevinOneOne Well if he was inconvenienced that is his problem, that’s why they are there to bring you coffee at whatever time of the day you would like it. As for someone else saying they work 6 days a week give them a break, and only order 4 days are you for real it’s their job! Don’t feel bad and don’t stop ordering coffee and breakfast at anything else when you would like it.
None of that meet and greet happened on Silversea. In fact the cruise line misspelled my name and I ended up with no visas or docs because I couldn't figure out what name they invented and had on file for me. They shrugged the entire snafu off and basically it was too bad.
Mr. Gary, Thanks for the quick reply. Two questions. 1) I understand that their is music,comdey & other forms of entertainment offered daily. 2) Since i am 66 age, would my first time aboard the QM2 I would be very pleased considering the time at sea & the cost. Please advise. Phil
I think it will take me some time to adjust to some doing my things but I’m sure once I get use too I will love it and won’t want to come back to reality lol
We had a butler on our last NCL cruise. At first, it seemed that she was only concerned with refilling the supplies for the coffee maker, but we realized that she also would bring room service meals and set up our dining table with no extra charge as opposed to having to pay for normal room service. It was great being able to eat our breakfasts in our pajamas! This came in very handy as we were at the bow of the ship and the dining rooms were aft. The weather was pretty rough about seven of the fourteen days and we didn't feel like trying to deal with a dining room environment.
Would a gratuity for Butler services be included with inclusive gratuities, or should I give an extra gratuity to the Butler? And if so, what would be a way to gauge the amount to not seem ungrateful?
I think I'd like to unpack my own clothes... On shorter cruises, I live out of the suitcase anyway. And a butler booking my gym classes; cruise ships have gyms? I think that might be the part of the ship I've always walked by on my way to the nearest bar But the course-by-course service of in-room dining sounds like a good idea.🍛
I would add that a butler also will not locate or help you located illegal drugs or the services of a prostitute. Just a guess on my part, but my friend who works in a boutique hotel in West Hollywood has had some wild requests.
I amaze myself.. why am I even here! I just feel more poor now lol 😂 I could barely afford an inside cabin.. a suit and a butler... hell NO! Thanks Gary!
How does laundry service work on ultra-luxury cruises? Looking towards a 14day Alaska cruise w SilerSeas. Just watched your Silver Cloud expedition vlog that offers self service laundry. Would I expect as much on the Silver Muse / Silver Whisper? And is there a cost of service? Thank you, your vlogs rock.
In my limited experience (a dozen or so cruises mostly on mainstream/midrange lines) that's all over the map. I think it depends on your steward's personality + attitude + motivation for tips. It would be interesting to get Gary's take since he has so much experience on a broad range of lines.
If the position is like others, your travel information will inform you. For example, on our cruise, they told us ahead of time that the room attendant and dining servers (and maitre'd?) had specific tipping per night and that you could either pay in advance, pay at the end on your card, or pay at the end in cash. (And if you thought they deserved less because of a poor job, then tell guest service and they would lower the tip.) From that, I'd presume that they'd tell you either a) how much for the butler, or b) that the butler isn't tipped/expected to be tipped.
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I was on Celebrity and our butler was terrific. I wasn’t feeling well and thought that I was coming down with a cold. So I stayed in our cabin to rest and missed out on my excursion that was planned.. When our butler found out he ordered some chicken soup for me and checked in on me a few times to make sure that I was ok and I had everything that I needed. I really appreciated this gesture.
I married my cruise butler!! 21 years and still married!!
Oh my gosh please tell the story!!
Omg lol, which cruise line. Tell us more
Lol that butler married you for money be real
@@cheatdaymookie56I'm a butler and I make enough money so I don't think he married her for money because we make enough money.
The Butler did it!! 😅😂
A butler is a wonderful asset to have. I usually dont make too terribly much use of mine, but I definitely take advantage of the packing and unpacking. On Celebrity my butler also arranged for a tour that I really wanted to do at one of my destinations but the cruise line didnt offer exactly what I wanted on their excursions. A few phone calls from the butler and I had a wonderful excursion arranged that was nothing short of perfect. The only problem with having a butler, is once you have experienced one, you never want to go back to cabin classes without one!
Butlers are also your line avoidance go to. For those large cruises ships that have long waits for tenders, shows, even dinner events etc. We utilize the butler to walk us to the first tender for that private island stop and, with a simple phone call (they will provide the phone btw) , they will even be ready for our return with ether a lunch waiting or refreshment. Shows? dinner shows? Even "sold out" speciality restuarants- Our NCL butlers simply would ask us "when would you like to go?" and reply "done!". Walked to front row seats...or even passing through the kitchen (avoiding the lines) to dinner is never uncommon in our experiences. We even have been introduced to the chef during trips (who always will make his way to your table to see how your experience was). Also be aware. Butlers DO talk to each other and often know each other across ships. Be good to them! We found notes are kept on your preferences for such things as bed pillows, drinks, and even minor details. Some of these are company routines; others are due to the professionalism of the staff. Also, most notabley as Gary mentioned but I will expand upon, being greeted upon arrival on the ship is good but actually being met at arrival at your port of deparature (usually by other staff), being quickly checked in (they ussually have a small buffet or bar ready in case you need to wait for friends) and walked on board the ship by-passing the thousands -literally - in line is worth every cent alone. As is being escorted off the ship first when you have returned home. Each Cruise line is of course different in regards to their butler staffing and at what level of suite. On Crystal cruise lines for example we find it not even necessary to have butler service as the cabin attendant and staff in general show such exceptional care with perfunctory ease. On the mega-ships (across several cruise lines brands) they are a must have for the wife and I. Cheers Gary - for a well done channel !
How much did you tip your butler's
Yes. That is very important information that I would like some guidance on. We are doing a 10 day Mediterranean cruise & will be in an NCL Haven suite. We are very curious what to tip the butler, & the room attendant.
We had a butler with a Yacht Club room on MSC last year. We didn’t ask him to much, besides the daily housekeeping and room service for one lunch. Last day of the cruise, he comped us a full day use of a cabana while in Nassau. We were pleasantly surprised. Took full advantage of the cabana and handed him a very nice tip at the end of the cruise.
Therefore paying for the cabana
c k For me, that’s fine.
TOO NOT TO
Thanks for the video. I can't imagine having a butler because I'm already uncomfortable with the level of service on cruise ships.
What a shame
I do as well. My family used to be stewards and maids. I find it to be a bit like my life is backwards
Lol me too. Only have been on one cruise so far but having the room attendant yell my name down the hall everytime he saw me was awkward to me 🤣🤣. We literally were sneaking in and out to avoid him 😁😁😁
We had a butler on a cruise we did to Alaska with Celebrity. We being Mum 75 and me daughter her full time carer.
He brought us breakfast every morning in our suite even on last day when he shouldn’t of had he literally smuggled it in under covers!
He arranged my spa appointments and restaurant reservations.
If we had gone out he left us a flask of tea and cakes for our return.
He re rearranged our visit to the bridge and gave us lots of info on ship. He told us you could always tell British clients as we always dress for dinner compared to Americans
I spend my day looking after people I consider it a treat to be looked after for a few days by someone else.
We did tip him extra as we felt he had gone the extra mile for us. Even tho we had prepaid tips.
If you need something just ask if it’s in their remit they will do it if not they will just tell you that.
I also think that if you've never experienced a butler before, its OK to ask them what they can do or their scope of assistance. I've found that my friends who have never experienced a butler before, when they do ask, the butler knows that the cruiser doesnt know what they can do, and will often show off by learning preferences and doing those little wow things to surprise the first timer. Since they dont know, usually they dont ask, so a butler who is proactive does make up for not being asked the usual things, by doing unusual things!
Thank you for your comment. If I may, what did you think of your travels with Americans as well as Alaska itself? I know that we dress like bums and wear tennis shoes on vacation but it is more for comfort? Are we are rude as others think? lol
@@goutvols103 As a non-American cruiser, perhaps on different ships, I can say that SOME Americans seem loud and oblivious to others, especially crew. Of course it varies, because we met a different set of people (including many Europeans) on an 11 day trip in September than we did on a five day trip in March. And people are wonderfully varied, and often inconsistent.
We had a butler on the QM2 whom we shared with James Taylor while he was performing on the cruise. Mr. Taylor kept him very busy.
That's what I'm afraid of when I hear of butlers having 4 rooms nevermind 16 on NCL!
The butler service on NCL left a bit to be desired. She did a couple of cute things the first day or two (of a seven day cruise) but then that was it. I got the sense that we were the least demanding of the folks she was serving so we got the short end of the stick.
that's happen to me too🤔
She would get the short end of my stack of gratuities then . . .
Great video as usual. We have been fortunate to sail with Silversea a few times and on 3 or 4 of our Cunard cruises we have very happily been in a Queens Grill Cabins. Each came with a 'Butler'. The cruises were wonderful, but if asked did you enjoy having a 'Butler' the answer would have to be "well they were certainly good Cabin Stewards, but not much else". For us the 'Butlers' seemed to be very well trained and very experienced 'Stewards'. Excellent but the service was really no different from a non 'Butler' serviced cabin. During our cruises in non 'Butler' cabins we had all the same sevrices. We ordered evening canapes on formal nights, we had the bars stocked with spirits and wines, we ordered room service breakfasts/lunches and dinners, we have asked out 'steward' to collect laundry/ironing. With Cunard friends in a Britannia cabin asked their Steward to organise an in cabin party, no problem. The one thing we never have done is ask a 'Butler' to unpack and pack for us, just not what we would want.
- So our conclusion is a 'Butler' seems to be a marketing add on for some suites on some cruise lines = nice but not really that different from a very good steward/room service/tour desk/pursers office team.
thanks, Yes... have also struggled when have butlers on just how they are more than smarter dressed stewards :-)
Silversea. The best staff at sea. Butlers make all the difference, especially when there are those inevitable things that go awry.
In very thankful you posted this. I'm sailing with Silversea in the Fall and wasn't entirely sure what to expect from butler service. This was very helpful.
Excellent video. As a personal butler, and a former trainer of butlers on cruise ships, I fully concur with what you said. A fun detail to mention and I wonder if you might have noticed but some cruise liners with the ‘ship within a ship’ concept offer a partial butler training to all staff working in that part of the ship. For instance pool boys might be able to easily arrange certain things for you if you ask them (all through team work with your butler of course).
My life history has resulted in my being a generous tipper. What is a the typical tip for a couple on a 7 day cruise- for a less demanding pair of seniors?
About to go on our first cruise. Silversea - Antartica. Please tell me - what kind of tip do I offer the butler?
For those wearing glasses - our Silver Sea butler would clean those too!
OH I forgot when I was on Celebrity our butler cleaned my glasses too! Probably the cleanest they ever were too because I dont clean my glasses daily, but my butler did! Its just those little things that make having a butler so special.
Holy cow! I’m headed on Silversea Muse January 2025, can’t wait!
As always, great information. We are booked on the Norwegian Encore August 2021 in the Haven. A butler is included, but honestly I did not know what to expect. Thanks for sharing.
Silversea butlers are fabulous!
I started watching your channel a few weeks ago and before that I never in a million years would have considered paying for a cruise. You’ve completely changed my mind about that and now I definitely plan to go on a cruise at some point. Thank you so much!
😀😀😀 thanks for watching! Hope you do get to do your first cruise soon
Butlers are so important if you really want nothing to worry about! 💙 Gary what is the best method of tipping your butler? I know it is included in some fares but in general how does the tipping work?
“Forget Downton Abbey, forget Carson” 🤣🤣🤣🤣😩😩😩🤣🤣🤣
Ha ha I want just my own lol
Don’t think butlers are for the wife an I. Don’t think I’ll miss it either. I’m use to doing the “yes dear”an filling in for a butler. Got to be a special person to do that job. Great video as always.
Yes. A good husband has your coffee ready and irons your church clothes. He knows your most intimate needs. Can’t beat the husbutler
Pack and unpack YOUR clothes? That’s crazy!
That's the thing I'm looking forward to most. My 23 yo son is notorious for (not) unpacking and leaving his suitcase underfoot. Maybe it will shame him into being better about it in the future.
I would NOT feel comfortable with this
Thank you Gary, I was askin this question myself and your video was amazing! Thank you for inspiring us to travel!
As a butler, I can help you to delegate. Then you should *let go of it.* Stop micro-managing and let the magic happen.
Be communicative and let me *lead* you. Hold no worries; entrust them to me, please.
I will act as your agent, and protect you as my fiduciary client. Perfect synchronicity.
You have your own responsibility: To be generous. It is a worthwhile exchange. Enjoy it.
Go away.
c k, The meaning of your incomplete comment is indecipherable. Please elucidate.
Thank you for your comment. How much tipping are you talking about on say, a per day basis?
goutvols103, In a suite, or aboard a luxury sailing ship, a butler may be assigned to your room, in lieu of a cabin steward. Since butlers typically have more duties to meet (packing and unpacking, bringing trays of tea or hors d'oeuvres, booking restaurant reservations, serving in-suite meals, keeping your preferred beverages in stock, shining shoes, etc.), a good guideline, if you've satisfactorily utilized their services, is a SUPPLEMENTARY CASH tip of $3 to $5, PER NIGHT, PER PERSON (not couple) over and above the gratuities paid as part of the cruise fare-- the TOTAL of which, $42 to $70 for TWO persons, *might* be *adequate* for a seven-night cruise attended by a “CABIN STEWARD POSING AS A BUTLER”.
This supplementary cash gratuity is often doubled or tripled for my premium and personalized services, as I often go beyond minimal expectations in the premium suites to which I am assigned. In addition to all of the standard cabin duties (some of which are listing above) I also offer the exquisite services of a personal agent for my passengers (recommending and arranging shore excursions, sending out cocktail party invitations as well as serving at the event, arranging in-port car services, presenting the chef with dietary guidelines and favorite bespoke catering suggestions, managing wardrobes and presenting and primping formal wear, storing and retrieving jewelry with the purser, in short; complete management of my patrons’ extensive communications to me). I encourage my passengers to share “stream of consciousness” (completely honest, unabashed, and open) thoughts with me, so that I might make their experience onboard completely effortless.
IMPORTANTLY, the total anticipated gratuity-expectations might be best split and distributed at both the cruise's ONSET AND CONCLUSION (with adjustments made to the amount at the conclusion of the voyage). The initial “boarding gratuity” is best presented personally on the 2nd (or 3rd) night of a 10 night cruise. Warmly say to your butler, “Allow me to begin this cruise with my first gift to you.” Smile, and reach out to put the cash in the hand of your butler. Butler says “Thank you,” and this signals to your butler that you expect (and will receive) the very best, personal services during your voyage. You may now speak your thoughts, cares, and desires aloud - and your butler will attend to you and give you good counsel. Always present gratuities (those not included in the fare) in either US Dollars or EU Euros, and always give the gratuities in cash from your hand to your servant’s hand. Thank you for allowing me to serve you; I love my work and will always remember you!!
@@mh-on7fp incredible inside info. Thank you for sharing.
As alwsys, very useful information. Thank you, Gary for all you do for us travelers!
We always have treated our cabin person well, and in return, all of them have given us the butler level of support, sometimes arranging with nearby staff to make it happen. Whoever is the staff assigned to you, the better you trest them, the better your cruise. Which makes me wonder what more would a butler do for me... probably not much. (For our own style of cruising)
#11: The Butler is not your friend. Don’t hug them.
Good one 😀
Silversea butlers are actually trained in how to gracefully avoid and refuse hugs.
Well guilty
We hugged our steward on our last day on our last cruise he worked hard was always cheerful and quite concerned when I fell ill.
We bumped into a previous steward looking after the next section I think he told ours we were nice people and good tippers.
Fox ... it’s called PERSONAL SPACE. Not everyone is as open as you are and by your comment, you appear to be culturally unaware. A hand shake, verbal thank you, and monetary thank you at the end of the. Voyage is sufficient when dealing with those serving your needs. They are NOT your Nanny.
@@robyoungquist5803 and in some places, hugging is the norm for greetings and goodbyes. So who's culturally unaware now? If you've built up a good enough rapport with your butler and want to give a hug, either make the gesture but wait for the other side to come to you or simply ask if it would be alright and don't be offended if they politely refuse. Pretty clear cut, so there is no need for such a hostile response.
What a treat that would be aboard ship.
Sounds like a great service. Thank you for sharing these do’s and don’ts for this service.
Thanks for the tips. Going on a cruise and a butler is included so needed some advice as to want to expect.
I am also going on the Insignia in Nov to South America! It will be my first trip with them!!
I believe they will also help arrange with personal shopping. Bring things you are interested in directly to your room for a private showing, that kind of thing.
This video introduced me to the many wonderful services provided by cruise line butlers. Unfortunately, it also made me want to have a butler in my home! 😉
No babysitting. That's very Fair.
Wow! Fixed the suitcase!
Just found your videos on Amazon Prime and I love them all! Thanks for the tips!
Very interesting. I had no idea there was such a thing as a butler on ships.
Norwegian The Haven
Yes you need to step away from. Carnival.theres a whole another world out there.
Fantastic advice thank you!! Booked The Haven and didn’t find much info on what our butler will do and not do since we booked so far out and more info closer to the trip. Looking forward to having that first class experience. Thanks!
What is usual for tipping butlers at Cunard (except the tip added automatically to the bill)?
50 bucks per night
Keep on give us all those great tips. Very helpfull.
Gr8 advice as always! 🥳🤹♀️👍
Thank you Gary. I’ve always wondered about this !!!
What's the consensus on tipping your butler? I've heard everything from "Don't" to X per day of your stay/cruise, to a percentage of the room/voyage. Is there an understood rule or etiquette?
If they turn out to be undead monstrosities of the damned, you are not obligated to tip. They'd only spend it on undead monstrosities of the damned products, anyway.
@@janetbrooks3214 what does that even mean?
Janet Brooks: What the hell are you talking about? 😛
@@janetbrooks3214 It's quite hilarious lol
Another great informative video. Helps in planning next vacation.
How much do you tip your butler on ultra luxury lines?
Great video. Didn't even know butlers were a thing
Oh what a life you lead.
I’d have zero idea how to interact with a butler. Would relish an informal “initiation.” As a retired firefighter/EMT/911 Dispatcher, I’m used to self-sufficiency ot teamwork. It would be like I’d encourage him to sit back, chill and watch the match with me whilst I send the fiancée out for drinks and snacks for us (hope she’s not reading this!).
I wouldn’t mind one like Manuel from Fawlty Towers. But it would be awkward if he follows me to the bathroom and shakes off Little Elvis with salad tongs when I’m through, hopefully with no eye contact!
But seriously, I took a Princess Cruise in January. I love Princess, but the room attendant I had this time was invisible after the first day, when I tipped him reasonably generously. Had to get ice from Room Service. No big deal, but....
I like the idea of having a butler having said that after hearing all the aspect you mention, I don't think I would want anyone pretty much shadowing me all over my cruise experience. Someone packing and unpacking for me would be completely out of the question as I don't like anyone going through my stuff. But then again these are problems I don't have to worry about because I'm clearly not in a financial position to afford one in the first place
I have been watching your channel for 8 months now very informative.I am going on my first cruise with my wife next year for our anniversary. I chose NCL Haven. How much do you recommend to tip the butler and concierge for a 5 day cruise. Thank you and keep up the good work. I hope my wife will like to cruise
This is helpful, thanks! Also you look and sound so much like Gary Kirsten :)
I’ll have one on NCL in October, but I asked for a French Maid!
I had a butler whilst cruising around the Caribbean- I found him annoying and intrusive at the point where he offered to stir my tea- so i told him to drop and give me 50 press ups- when he could only get to 12 I told him to bugger off and leave me alone.
Great video sir
Lots of info..Taking a cruise to Alaska on NCL Haven cabin next week
Hi, how was your Haven experience in Alaska? Would you book it again? Thank you.
Being a Butler on a cruise ship really must be one of the more challenging jobs related to customer care especially if they are dealing with multiple families!
That's no excuse for passing flatulence toxins among humanoids.
@@janetbrooks3214 Of course, totally agree! Just because it's difficult doesn't mean that it can't be done! lol! LOL at the word 'humanoid', made me think of a human Hemorrhoid! I've obviously got the sense of humor of a 6yr old!
The only one "unsure about" is unpacking and packing. Reason for the few butlers I experience as engaged with. Many felt that is bit of unusual request when guests make that one. I am glad you had ones that actually did it Gary. :)
Oct'24 will be our 2nd time on NCL, 1st time in the Haven.
As background, we have been on DCL 12+ times where we can bring our favorite soft drinks with us on board.
If our favorite soft drink isn't regularly stocked on NCL, what's the chance the Butler can provide?
It is commonly available at Embarkation Port and we will send our request 2 weeks on advance.
50%? 90%? 10%?
This request is more important to me than the 10 things you noted in your video.
I really love your vids. They are so informative and helpful. I was wondering about tipping butlers. I know other crew members depends on the cruise. Some cruises charge a flat rate for that. Others you have to figure it out yourself with each crew member. But what about butlers? I’m a generous tipper and really don’t like the set rate system. I really like to reward even beyond my norm for excellent service.
Once again. Great advice.
Question, what about tipping, can or should you tip? How much if so?
Hello Gary, Thank you so much for a very thorough and informative video. I have already seen many of your videos,
special regarding the ultra Luxury cruises. They are all excellent, always an inspiration to watch, and makes me more eager to explore the world. I wish you a happy New Year, best regards from Norway
Gary, got a question. Would a standing order to deliver coffee and continental breakfast setup to the suite at 06:30 AM, every day of the cruise be considered fair game? We did this on a recent Cuba cruise in the top suite and we felt the Butler was inconvenienced? This is a legit question folks, we are disabled, so don't flame us.
I’m no expert, but it seems like a bullseye to me. If the butler made you feel inconvenienced then he did not do a good job. The questions are: was he a butler or just a steward? Did he have on duty hours starting at a different time, such as 7?
You got the suite. You've paid for the service of a butler. But then again, he/she works 6 days a week, so give them a break. But you're also disable. I'm self sufficient & would never need a butler. Maybe a compromise. In room breakfast 4 days, then go to the buffet or MDR the 3 remaining days
Absolutely! It is their job and you paying. We used to call in a coffee every morning as I like having that and was no issue
Absolutely. Some of my regular traveling companions ask for a fresh ice bucket every morning and evening from their room attendant (and tip him/her generously at the beginning of the cruise). Never a problem. I'm not talking about luxury cruise lines or fancy butlers or top-end cabins, just your typical midrange cruise lines, often in inside cabins. If your butler gave the impression that s/he was inconvenienced, then s/he is in the wrong line of work and that is definitely not your problem.
GjS ThreeFourSevinOneOne
Well if he was inconvenienced that is his problem, that’s why they are there to bring you coffee at whatever time of the day you would like it.
As for someone else saying they work 6 days a week give them a break, and only order 4 days are you for real it’s their job!
Don’t feel bad and don’t stop ordering coffee and breakfast at anything else when you would like it.
Very informative video thank you so much
How much to tip the butler on a 10 day Mediterranean cruise??? Thanks! Family of 4.
As always, very informative. Thank you Gary!
Really great info thank you!
As someone with bad ankles, would asking for an ice pack in the cabin daily be acceptable?
If you ask there will be a fresh one ready for you always. (Maybe bring some zip-lock baggies and use your ice and a sock).
Thank you. Super helpful.
Ah, thank you for the mentioning of Downton Abbey.
Things butlers can do #11: Informing you what a butler can do.
Just found your channel. Great info, but two questions. Do you tip the butler extra and how much?
It depends on the line, as some have all tips included. But if not then yes. Many lines will suggest an amount. I have tended to between $5 -$10 a day
None of that meet and greet happened on Silversea. In fact the cruise line misspelled my name and I ended up with no visas or docs because I couldn't figure out what name they invented and had on file for me. They shrugged the entire snafu off and basically it was too bad.
Very good info.
Mr. Gary, Thanks for the quick reply. Two questions. 1) I understand that their is music,comdey & other forms of entertainment offered daily. 2) Since i am 66 age, would my first time aboard the QM2 I would be very pleased considering the time at sea & the cost. Please advise. Phil
DVDs, CDs, what are those? Lol love the Channel.👍🏼
I think it will take me some time to adjust to some doing my things but I’m sure once I get use too I will love it and won’t want to come back to reality lol
We had a butler on our last NCL cruise. At first, it seemed that she was only concerned with refilling the supplies for the coffee maker, but we realized that she also would bring room service meals and set up our dining table with no extra charge as opposed to having to pay for normal room service. It was great being able to eat our breakfasts in our pajamas! This came in very handy as we were at the bow of the ship and the dining rooms were aft. The weather was pretty rough about seven of the fourteen days and we didn't feel like trying to deal with a dining room environment.
You’re best video. Even though my budget won’t stretch to that level.
you are so very helpful!
Would a gratuity for Butler services be included with inclusive gratuities, or should I give an extra gratuity to the Butler? And if so, what would be a way to gauge the amount to not seem ungrateful?
It is included in the overall added one yes
Interesting. Thank you
I need a butler 😊
You should give Fran credit since you basically narrated the article they wrote and published.
Who is Fran? I need to go after her as sounds like they’ve ripped off my video content then.
Does carnival cruise ship in USA have this butler service
I think I'd like to unpack my own clothes... On shorter cruises, I live out of the suitcase anyway. And a butler booking my gym classes; cruise ships have gyms? I think that might be the part of the ship I've always walked by on my way to the nearest bar
But the course-by-course service of in-room dining sounds like a good idea.🍛
I would add that a butler also will not locate or help you located illegal drugs or the services of a prostitute. Just a guess on my part, but my friend who works in a boutique hotel in West Hollywood has had some wild requests.
Excellent video. Sounds to me like Butlers today act like stewards of old
Very helpful
Tks for the vídeos Sir.
Glad you like them!
I amaze myself.. why am I even here! I just feel more poor now lol 😂 I could barely afford an inside cabin.. a suit and a butler... hell NO! Thanks Gary!
Thank you...
How does laundry service work on ultra-luxury cruises? Looking towards a 14day Alaska cruise w SilerSeas. Just watched your Silver Cloud expedition vlog that offers self service laundry. Would I expect as much on the Silver Muse / Silver Whisper? And is there a cost of service? Thank you, your vlogs rock.
what did you find out on your ship re laundry?
Thank you!
Hm. Sounds more like a valet than a butler, and doing things I'd prefer to manage myself. Nix that option! Thanks, GaryB ;) x
Which cruise line do you line cruising up through Prince Edward Isle into Canada. 9-10 days. Would prefer a little upper line, not low end. TY.
portcharlottetown.com/cruise/cruise-schedule/
So what happens to sewerage, grey water & unwanted foods?
That is adorable.
Any chance of having a session on what the stewards do and don't do?
Thanks for the suggestion! Great idea. I will schedule one on that 😀
In my limited experience (a dozen or so cruises mostly on mainstream/midrange lines) that's all over the map. I think it depends on your steward's personality + attitude + motivation for tips. It would be interesting to get Gary's take since he has so much experience on a broad range of lines.
What is the tip protocol for butler service.
If the position is like others, your travel information will inform you. For example, on our cruise, they told us ahead of time that the room attendant and dining servers (and maitre'd?) had specific tipping per night and that you could either pay in advance, pay at the end on your card, or pay at the end in cash. (And if you thought they deserved less because of a poor job, then tell guest service and they would lower the tip.) From that, I'd presume that they'd tell you either a) how much for the butler, or b) that the butler isn't tipped/expected to be tipped.
The 'canapes' shown look more like petit fours.