If you sell the same item on 2 different platforms. All ways Ship the item to your Ebay customer. Cancel on the other platform! Ebay is your #1 platform for sales. losing Top Rated will kill your sales and you will lose a lot of MONEY.
The few sales that you get from cross listing is not worth losing your ebay store over. To many canceled orders and ebay will close your account. Best to put all your focus on one platform until you get a little more experience. Don't give up just keep learning and you will be doing better then you ever thought in no time.
Love your continued authenticity!!! This has happened to me a few times. Each time I reached out to the buyer and offered an alternate solution. Thankfully, 50% of the time the buyer declined my solution and didn’t leave a bad review. The other half they approved my alternate solution. In that case, I selected buyer canceled and they bought another item for a discount. Looking forward to all your future content!!!
Thanks for your videos. I have learned a lot. Picked up a Vintage Polo Mtn Expedition Polo for $6. Listed it this morning and sold on an offer for $99 🎉🎉
@@tinawilliams9745 Aww! Thank you so much for your kind words and support. That means the world to us. 🥰 And that’s awesome that Prime Lister is working great. We’ve had similar success with switching to Auto Posher. It’s a good feeling to know that a service you pay for works well and you don’t have to worry about it.
Mine was an inventory issue. I feel I'm 100% responsible for my own inventory, unfortunately no program I've found is perfect so I had to create one myself. So in the past, I will explain the situation to customer and ask them if they'd like to switch to a similar item or comparable item and then offer a 50% discount. If they do not want that they'll usually say 'just cancel the order'. That gives me the go ahead to choose buyer chose to cancel. Has worked for me. Thanks for all your great info. Greatly appreciate you both.
@@sundaytalk2459 Thank you for the feedback and for your kind words and support. We’re planning to make a variety of different videos and will try to occasionally include sourcing as well.
Yall!!! What Daaaa 😮😢 I’m always having to cancel with people. They accept offers and then don’t pay 🙄 So by the next day or next after sending them a ton of these Ebay generated messages saying something like, I’m not shipping until you pay..…if still nothing….I think it’s them just begging me to cancel the order 😂 So I then click just that in my Ebay multiple choice reasons why 😅 Never had any trouble so far. But, I am still a new reseller. Started full force in February 2024. Did it about 18 years ago with dress shoes only, but not anything like I’m doing now. 😍 Now….with all that being said…we did just get back from Destin beach. I trained by brother next door on how to ship so I wouldn’t have to close the doors. 😂 I gave some summer clothes out to family members. I canceled the listings. I clicked on no longer available. On one, I selected (other). Just to have an odd ball 😂 We’ll see . If I lose Top rated seller. Whoopteee I’ll get it back because my choices in clothing are getting better and better and have no choice but to disappear off my shelves 😊 Ebay needs us!!!! I know it’s disappointing for sure…. Just keep rolling!! You’ll get it back!!
eBay is such a big learning curve. But I agree about being able to get it back if you lose it…you just have to source the right items. But now that we’ve got it back, we don’t want to take any chances of losing it again. 😫🤞
Your situation is exactly why I don't cross list the same item. With that said, what you can do is contact the buyer and ask them if they would like an alternative item or if they would like to cancel. You don't get dinged if they buyer requests to cancel.
I agree with @BeagleBellow. If you continue selling the same items on different platforms, I would give eBay the preference. Most resellers I've watched use eBay as their main platform. Selling on different platforms forces a preference. Glad you regained Top Seller!
I thought I was imagining that I got the notification Thursday when your video was released. Thanks for the clarification that you did have a video initially. Thank you for all of your help.
Sometimes you cant take what they say, you can call and get 3 different people with 3 different answers.. double check your listing app make sure it delists what sold.. and like the other person commented.. ebay is the last platform to cancel anything on .. lots of grey areas with ebay.. keep your chin up and keep on going !!
For approximately 7 -10 items that I double sold or lost over the last few years I have ended up mailing the customer a similar item with a handwritten note explaining my error and profusely apologizing for it. Once I would see the item arrived I ended up refunding them in full. Every single time I would get rave reviews but it hit my pocketbook with an ouch. So the last time I did it my customer left a negative review. And my 100% feedback dropped instantly. So that brings me all the way around to point A and I am at a loss on what to do in the future the only thing that I think is for sure is I have to just be better at keeping my inventory 100% on point and since eBay has quadrupled Poshmark I’m considering dropping posh and sticking to just the one website. Maybe at 52 years old it’s all that my Grammy brain can handle lol 😂
I dropped posh and mercari. Now just focus on eBay and Marketplace. So much simpler. Especially since the majority of sales was through those platforms anyways. I’ve lost top rated one time and got it back after about two months. Sucks taking a hit! But it’s made me way more vigilant now. Lol even just one negative feedback to me is too many.
@@funnyfarm72 Yes, I completely agree! It’s definitely made us more vigilant too. Thanks for sharing your experience and what you’re now doing. Very helpful.
Your defect rate is affected only by the out of stock/item unavailable cancelation. If a buyer requests a cancelation or the address is wrong, it doesn't. Ebay does not ask for proof the buyer canceled unless the buyer contests the cancelation. If you find an item is out of stock you can offer the buyer a choice of a replacement or a refund. If the buyer chooses the latter you can choose "buyer requested cancelation". What you can't do is decide for the buyer to avoid the defect. The rep was probably trying to explain this but unfortunately many of the reps are not native english speakers and cannot always explain the differences clearly.
If you cancel a certain amount, they can also deactivate your eBay all together. It happened to Rebekah Allison here on RUclips, she had to start a whole new eBay…all because she canceled too many orders, because items sold on multiple platforms of hers, before she had the chance to delist them.
I bought a cheap chromebook and left it on 24/7. That way it could always detect the sale and delist it on other platforms. Just sign into all your accounts and turn the brightness all the way down. It should take it forever to die! Hope that helps :)
So here’s two ways to handle these. Reach out to the buyer and be honest. Apologize to them and ask if it is ok to cancel their order and give a full refund. Most of the time they say yes, and you can put “buyer asked to cancel” OR (and this is kind of cheating) Send the customer a random crappy item. When they receive it, they reach out, you apologize, and you give the full refund. You’re out the money for shipping, but it’s worth saving your top rated status. Been working for us for 3 years
hello had the same situation what i do now is i ask the customer if its okay to cancel they usually say yes, then i just do the buyer asked to cancel which doesnt count as defect
Here is a tip, not sure how this applies to using a cross-listing app ( I don't use one) When i cross-post to Poshmark, i specifically don't put a SKU number in the Poshmark listing. This forces me to go to the eBay app to pull the item for shipping. If i have forgotten to delist the item on eBay, this creates a double check for me to delist it. Hope that makes sense.
Yes, that makes sense. Thank you for the great tip and explanation. We will definitely consider it with our future approach and the tweaking we’ll be doing.
First off, I'm sorry you lost your top rated seller status. When I lost mine, it took two months to get it back as well and very much affected my store. I would say that what the Ebay rep was trying to say was that if you click on buyer asked to cancel tab, it does not count against you. But I agree, she should not have stated that is what you need to click on. Because for obvious reasons, if they did not ask to cancel then it is kind of like cheating. This is me...what I do...and they may be cracking down on this more, but I will message the person and offer them an opportunity to look in my closet and choose something comparable. If they say no, then I click on buyer asked to cancel. So far this has worked and no one has become upset and has been very understanding. It is the worst feeling when this happens.
I use to cross list with list perfectly but double sell and the amount of anxiety I felt when I realize I don’t have the item each time it happened, I just decided to not to cross list. I put majority of inventory on eBay and some on Posh. I sleep better at night. Sorry that you guys experienced that.
If you are going to cross list you have to really pay attention to what sells. It’s too much to deal with when cross listing on more than 2+ apps especially if you have a large store. So I stick to only 2 platforms. Even when using apps I still double check. As far as cancelling an item on eBay I never do that unless the buyer ask to cancel or they send a cancellation request. Some people would just send out an item that is similar to the item that sold instead of just flat out cancelling just to avoid the defect. So you would get a INAD instead which is not a bad as if you were to cancel the item.
Also, last resort, if you double sell a more common item, you could purchase the item off of eBay, or another site, once you get the item, mail it to your buyer. You may have to take a "late shipment" ding if the transaction is slower than usual but it will be way better than a ding for a cancelation.
Best advice don't use cross platform apps. This is exactly why, you get sales on other platforms but if you have alot of inventory it's never gonna accurately delist them and if you sell something you don't have i.e item not instock ebay will always ding you especially if you do it alot. You don't get dinged if you do the buyer requested to cancel but the buyer can counter and say no i didn't i want my item and you obviously sold it on another platform which ebay definately doesn't like. People get dinged alot because they try and cut corners, those cross platform apps are an example not being rude but either you have to do the work of listing yourself on other platforms or to me pick a platform you like the most and go 110% on. Ebay has the biggest reach of any platform and has the highest sales for a reason but if for some reason if your sales are better on another platform put all your resources there. Honestly if the other app isn't making you at least half of the ebay money then why risk your bread winner.
@@bayouboyentertainment2106 That’s a great take on the situation and very well explained. Thank you for your insight and we will strongly consider your suggestions moving forward.
"Too many" anything means this is a numbers game. When I am worried that i will lose my pro rated top seller plus status I go into selling mode. I list 50 Lego minifigs or vintage valentines or vintage hankies or trading cands. I list them for $3 with free shipping to get super fast sales to pad my stats. I don't know that you need 50 but you can do the math and see what works. I keep a shoebox of desireable small like items in my office for this purpose. You can quickly work yourself out of the hole....now that you know what can happen.. Yes you wil lose a little money doing it...but you did anyway
@@theresakralik1820 yes, that's what the EBay rep told me as well. We ran a sale on our store & tried to make as many sales as possible to get it back. Great point.
@@TheCackAttack You have to do it before you lose your seller status....otherwise you have to wait till next audit. You have about 3 to 4 days to sell your way out of impending doom. It is less expensive to list cheap items with cheap shipping than discount 50% to get things moving. Been there more than once.
@@Killacorn We tried to sell a DHL employee jacket that apparently was counterfeit and we didn’t know. We made a video about it a little while back if you want to go watch to get the whole story.
@@darlenebillings8768 It is where eBay takes down your listing because the company brand name of the product you’re trying to resell feels there’s a violation of some sort and there is a variation of different violations that it can be.
I think you're going about this in the wrong way. IMO, you need to deep dive into Vendor and work with them to understand why double selling is happening in the first place. If you can fix that, you should be golden.
for eBay out of stock, I will email the customer to say sorry out of stock. Would you like another item? Usually they say no and request to cancel. Even if they say no, I will then cancel the order due to customer request. You should be covered once a customer replies back and they will understand why you chose that reason to cancel. But to cancel due to customer request without telling them can lead to negative feedabck as the customer will be shocked why you canceled.
cmon now... if you don't have an item in stock because you sold it on another platform, and you forget to take if off ebay, the one and only choice is for you to select the out of stock when cancelling the order... saying that you thought that it was ok to select "client wanted to cancel" is simply you all trying to dodge the performance bullet. I watched your first video and when to said to just select the client asked to cancel option in your situation, it was clear this was trying to game the system. If an ebay employee told you to select this, then that employee needs to be fired asap. There is zero confusion on how to handle so let's not pretend there is...
@@markippolito3620 I don’t think anyone “forgot” to take the item off of eBay… I know we didn’t forget… we paid for a program that was supposed to delist it and it didn’t which was a big part of why we made this video to raise awareness for people who cross list on multiple platforms or are considering it. I also don’t think anyone is trying to game any system or dodge a performance bullet especially when the issue at hand had nothing to do with a reseller’s performance or intentional negligence. Having said all that, I respect your opinion and thank you for commenting.
![Digital Circus Episode 4 [TRAILER]](http://i.ytimg.com/vi/abZtsmMUbJo/mqdefault.jpg)
If you sell the same item on 2 different platforms. All ways Ship the item to your Ebay customer. Cancel on the other platform! Ebay is your #1 platform for sales. losing Top Rated will kill your sales and you will lose a lot of MONEY.
@@BeagleBellow this is so true & we learned this the hard way! Thanks for sharing.
Agreed
Agree!
I appreciate your honesty and transparency. That is why I keep watching you.
Thank you for your feedback and support of the channel. That means a lot!
The few sales that you get from cross listing is not worth losing your ebay store over. To many canceled orders and ebay will close your account. Best to put all your focus on one platform until you get a little more experience. Don't give up just keep learning and you will be doing better then you ever thought in no time.
Great information. Thank you so much for your words of encouragement. We greatly appreciate it.
Love your continued authenticity!!! This has happened to me a few times. Each time I reached out to the buyer and offered an alternate solution. Thankfully, 50% of the time the buyer declined my solution and didn’t leave a bad review. The other half they approved my alternate solution. In that case, I selected buyer canceled and they bought another item for a discount.
Looking forward to all your future content!!!
@@reynanledesma9580 thank you so much! I think that's what we'll do from now on.😅
Thanks for your videos. I have learned a lot. Picked up a Vintage Polo Mtn Expedition Polo for $6. Listed it this morning and sold on an offer for $99 🎉🎉
Wow! That’s a great flip! Congrats! Thanks for sharing.
I love your channel. I switched from vendor to prime Lister and it's much better once you get all your items cross listed. Love you guys 😊
@@tinawilliams9745 Aww! Thank you so much for your kind words and support. That means the world to us. 🥰 And that’s awesome that Prime Lister is working great. We’ve had similar success with switching to Auto Posher. It’s a good feeling to know that a service you pay for works well and you don’t have to worry about it.
I just was dropped down as well on Ebay. AND...they limited my listing amount but lesson learned and here we go!! On to next month..😊
I’m sorry to hear that. You can definitely pull out of it. Just make sure to source/list really good items. You’ve got this!
Mine was an inventory issue. I feel I'm 100% responsible for my own inventory, unfortunately no program I've found is perfect so I had to create one myself. So in the past, I will explain the situation to customer and ask them if they'd like to switch to a similar item or comparable item and then offer a 50% discount. If they do not want that they'll usually say 'just cancel the order'. That gives me the go ahead to choose buyer chose to cancel. Has worked for me. Thanks for all your great info. Greatly appreciate you both.
@@juliedecalonne That’s a great approach to the situation. Thank you for sharing. Very helpful. We appreciate your kind words and support.
Thanks for your transparency! Appreciate your videos!
@@2ndwind_style Thank you so much! That means a lot to us!
I enjoy and appreciate all forms of content you provide. I hope you continue to show sourcing content as well. Thanks 😊
@@sundaytalk2459 Thank you for the feedback and for your kind words and support. We’re planning to make a variety of different videos and will try to occasionally include sourcing as well.
Glad u have your top seller back ..love you guys.❤
Aww!!! Thank you so much! That means a lot! Much love back! 🥰
Yall!!! What Daaaa 😮😢
I’m always having to cancel with people. They accept offers and then don’t pay 🙄
So by the next day or next after sending them a ton of these Ebay generated messages saying something like, I’m not shipping until you pay..…if still nothing….I think it’s them just begging me to cancel the order 😂
So I then click just that in my Ebay multiple choice reasons why 😅 Never had any trouble so far. But, I am still a new reseller. Started full force in February 2024.
Did it about 18 years ago with dress shoes only, but not anything like I’m doing now. 😍
Now….with all that being said…we did just get back from Destin beach. I trained by brother next door on how to ship so I wouldn’t have to close the doors. 😂 I gave some summer clothes out to family members. I canceled the listings. I clicked on no longer available. On one, I selected (other). Just to have an odd ball 😂 We’ll see .
If I lose Top rated seller.
Whoopteee
I’ll get it back because my choices in clothing are getting better and better and have no choice but to disappear off my shelves 😊
Ebay needs us!!!!
I know it’s disappointing for sure….
Just keep rolling!!
You’ll get it back!!
eBay is such a big learning curve. But I agree about being able to get it back if you lose it…you just have to source the right items. But now that we’ve got it back, we don’t want to take any chances of losing it again. 😫🤞
Your situation is exactly why I don't cross list the same item. With that said, what you can do is contact the buyer and ask them if they would like an alternative item or if they would like to cancel. You don't get dinged if they buyer requests to cancel.
@@shanecarlson6610 Good information. Thanks for sharing.
I agree with @BeagleBellow. If you continue selling the same items on different platforms, I would give eBay the preference. Most resellers I've watched use eBay as their main platform. Selling on different platforms forces a preference. Glad you regained Top Seller!
@@I-95_Estates Great information. Thank you so much!
I thought I was imagining that I got the notification Thursday when your video was released. Thanks for the clarification that you did have a video initially.
Thank you for all of your help.
@@annettehorn1696 Sorry for the confusion. Thank you for your kind words and support. 🥰
Sometimes you cant take what they say, you can call and get 3 different people with 3 different answers.. double check your listing app make sure it delists what sold.. and like the other person commented.. ebay is the last platform to cancel anything on .. lots of grey areas with ebay.. keep your chin up and keep on going !!
Great insight and information. Thank you for your kind words and encouragement. That means a lot and helps us to stay motivated.
For approximately 7 -10 items that I double sold or lost over the last few years I have ended up mailing the customer a similar item with a handwritten note explaining my error and profusely apologizing for it. Once I would see the item arrived I ended up refunding them in full. Every single time I would get rave reviews but it hit my pocketbook with an ouch. So the last time I did it my customer left a negative review. And my 100% feedback dropped instantly. So that brings me all the way around to point A and I am at a loss on what to do in the future the only thing that I think is for sure is I have to just be better at keeping my inventory 100% on point and since eBay has quadrupled Poshmark I’m considering dropping posh and sticking to just the one website. Maybe at 52 years old it’s all that my Grammy brain can handle lol 😂
@@jeanetteroberts9836 Thank you for sharing your experience! eBay is tricky & stresses me out😅
I dropped posh and mercari. Now just focus on eBay and Marketplace. So much simpler. Especially since the majority of sales was through those platforms anyways. I’ve lost top rated one time and got it back after about two months. Sucks taking a hit! But it’s made me way more vigilant now. Lol even just one negative feedback to me is too many.
@@funnyfarm72 Yes, I completely agree! It’s definitely made us more vigilant too. Thanks for sharing your experience and what you’re now doing. Very helpful.
Your defect rate is affected only by the out of stock/item unavailable cancelation. If a buyer requests a cancelation or the address is wrong, it doesn't. Ebay does not ask for proof the buyer canceled unless the buyer contests the cancelation. If you find an item is out of stock you can offer the buyer a choice of a replacement or a refund. If the buyer chooses the latter you can choose "buyer requested cancelation". What you can't do is decide for the buyer to avoid the defect. The rep was probably trying to explain this but unfortunately many of the reps are not native english speakers and cannot always explain the differences clearly.
That’s a great explanation of the situation. Thank you for that. We greatly appreciate it and will keep that in mind moving forward.
We are learning so much from all of you!!❤❤
If you cancel a certain amount, they can also deactivate your eBay all together. It happened to Rebekah Allison here on RUclips, she had to start a whole new eBay…all because she canceled too many orders, because items sold on multiple platforms of hers, before she had the chance to delist them.
@@emilysatticrva wow, so scary! We're gonna try to stay on top of everything!
I bought a cheap chromebook and left it on 24/7. That way it could always detect the sale and delist it on other platforms. Just sign into all your accounts and turn the brightness all the way down. It should take it forever to die! Hope that helps :)
@@mardyroostercod thank you for this tip!💗
So here’s two ways to handle these.
Reach out to the buyer and be honest. Apologize to them and ask if it is ok to cancel their order and give a full refund. Most of the time they say yes, and you can put “buyer asked to cancel”
OR (and this is kind of cheating)
Send the customer a random crappy item. When they receive it, they reach out, you apologize, and you give the full refund. You’re out the money for shipping, but it’s worth saving your top rated status.
Been working for us for 3 years
Great explanation and information on how you handle it. We will definitely take that into account with our future approach.
hello had the same situation what i do now is i ask the customer if its okay to cancel they usually say yes, then i just do the buyer asked to cancel which doesnt count as defect
Thank you for the information. That’s very helpful and we will definitely consider that moving forward.
Here is a tip, not sure how this applies to using a cross-listing app ( I don't use one)
When i cross-post to Poshmark, i specifically don't put a SKU number in the Poshmark listing.
This forces me to go to the eBay app to pull the item for shipping.
If i have forgotten to delist the item on eBay, this creates a double check for me to delist it.
Hope that makes sense.
Yes, that makes sense. Thank you for the great tip and explanation. We will definitely consider it with our future approach and the tweaking we’ll be doing.
I have used autoposher and have had no issues. Is
@@evermateo6166 we made the switch to autoposher & love it!
First off, I'm sorry you lost your top rated seller status. When I lost mine, it took two months to get it back as well and very much affected my store. I would say that what the Ebay rep was trying to say was that if you click on buyer asked to cancel tab, it does not count against you. But I agree, she should not have stated that is what you need to click on. Because for obvious reasons, if they did not ask to cancel then it is kind of like cheating. This is me...what I do...and they may be cracking down on this more, but I will message the person and offer them an opportunity to look in my closet and choose something comparable. If they say no, then I click on buyer asked to cancel. So far this has worked and no one has become upset and has been very understanding. It is the worst feeling when this happens.
@@Aligray98 thank you for sharing! It makes us feel better for sure. That is a great tip on how to handle it & we will probably do that.❤️
live and learn its happened to all of us-----keep going !!!!!!!!!!
Thanks! We will definitely keep going.
I use to cross list with list perfectly but double sell and the amount of anxiety I felt when I realize I don’t have the item each time it happened, I just decided to not to cross list. I put majority of inventory on eBay and some on Posh. I sleep better at night. Sorry that you guys experienced that.
@@lifeofmim I feel you. The anxiety is real😫 we've switched to Autoposher & so far it's working great.🤞🏼
If you are going to cross list you have to really pay attention to what sells. It’s too much to deal with when cross listing on more than 2+ apps especially if you have a large store. So I stick to only 2 platforms. Even when using apps I still double check. As far as cancelling an item on eBay I never do that unless the buyer ask to cancel or they send a cancellation request. Some people would just send out an item that is similar to the item that sold instead of just flat out cancelling just to avoid the defect. So you would get a INAD instead which is not a bad as if you were to cancel the item.
@@btb997 thank you for sharing. We finally got top rated seller back but it took 2 months. Lesson learned😫
Also, last resort, if you double sell a more common item, you could purchase the item off of eBay, or another site, once you get the item, mail it to your buyer.
You may have to take a "late shipment" ding if the transaction is slower than usual but it will be way better than a ding for a cancelation.
Ahh. That’s a good tip too. Thank you so much!
Best advice don't use cross platform apps. This is exactly why, you get sales on other platforms but if you have alot of inventory it's never gonna accurately delist them and if you sell something you don't have i.e item not instock ebay will always ding you especially if you do it alot. You don't get dinged if you do the buyer requested to cancel but the buyer can counter and say no i didn't i want my item and you obviously sold it on another platform which ebay definately doesn't like. People get dinged alot because they try and cut corners, those cross platform apps are an example not being rude but either you have to do the work of listing yourself on other platforms or to me pick a platform you like the most and go 110% on. Ebay has the biggest reach of any platform and has the highest sales for a reason but if for some reason if your sales are better on another platform put all your resources there. Honestly if the other app isn't making you at least half of the ebay money then why risk your bread winner.
@@bayouboyentertainment2106 That’s a great take on the situation and very well explained. Thank you for your insight and we will strongly consider your suggestions moving forward.
Thanks for the video guys!
@@homermunoz5069 thank you for watching!🫶🏼
"Too many" anything means this is a numbers game. When I am worried that i will lose my pro rated top seller plus status I go into selling mode. I list 50 Lego minifigs or vintage valentines or vintage hankies or trading cands. I list them for $3 with free shipping to get super fast sales to pad my stats. I don't know that you need 50 but you can do the math and see what works. I keep a shoebox of desireable small like items in my office for this purpose. You can quickly work yourself out of the hole....now that you know what can happen.. Yes you wil lose a little money doing it...but you did anyway
@@theresakralik1820 yes, that's what the EBay rep told me as well. We ran a sale on our store & tried to make as many sales as possible to get it back. Great point.
@@TheCackAttack You have to do it before you lose your seller status....otherwise you have to wait till next audit. You have about 3 to 4 days to sell your way out of impending doom. It is less expensive to list cheap items with cheap shipping than discount 50% to get things moving. Been there more than once.
@@theresakralik1820That’s a great point and we will definitely do that going forward. Thank you for the very helpful insight and information.
Why did you guys get a vero?
@@Killacorn We tried to sell a DHL employee jacket that apparently was counterfeit and we didn’t know. We made a video about it a little while back if you want to go watch to get the whole story.
what is a vero.
@@darlenebillings8768 It is where eBay takes down your listing because the company brand name of the product you’re trying to resell feels there’s a violation of some sort and there is a variation of different violations that it can be.
I think you're going about this in the wrong way. IMO, you need to deep dive into Vendor and work with them to understand why double selling is happening in the first place.
If you can fix that, you should be golden.
@@CentennialSales I already did all of that. They worked with me but we still had it happen. We switched to autoposher & haven't had an issue since.
for eBay out of stock, I will email the customer to say sorry out of stock. Would you like another item? Usually they say no and request to cancel. Even if they say no, I will then cancel the order due to customer request. You should be covered once a customer replies back and they will understand why you chose that reason to cancel. But to cancel due to customer request without telling them can lead to negative feedabck as the customer will be shocked why you canceled.
That’s a great explanation and sounds like a good approach to a tough situation. Thank you for sharing. This will be very helpful.
cmon now... if you don't have an item in stock because you sold it on another platform, and you forget to take if off ebay, the one and only choice is for you to select the out of stock when cancelling the order... saying that you thought that it was ok to select "client wanted to cancel" is simply you all trying to dodge the performance bullet. I watched your first video and when to said to just select the client asked to cancel option in your situation, it was clear this was trying to game the system. If an ebay employee told you to select this, then that employee needs to be fired asap. There is zero confusion on how to handle so let's not pretend there is...
@@markippolito3620 I don’t think anyone “forgot” to take the item off of eBay… I know we didn’t forget… we paid for a program that was supposed to delist it and it didn’t which was a big part of why we made this video to raise awareness for people who cross list on multiple platforms or are considering it. I also don’t think anyone is trying to game any system or dodge a performance bullet especially when the issue at hand had nothing to do with a reseller’s performance or intentional negligence. Having said all that, I respect your opinion and thank you for commenting.
Sticking to one platform will prevent that!
Absolutely! The question is do you get more sales listing on one platform only or cross-listing on multiple platforms?