This happened to us. We bought a Richmond home and there were many problems. One of the painters was mad that we wanted his shoddy paint work fixed so he took a hammer to the support beam in our garage and entryway door and there are visible dents. He also bent our incoming water pipe, and hammered a roof tile and broke it, our roof leaks in front patio. This was all right before we moved in. The Richmond PR Manager who did the final walk thru with us told us the items on our fix it list were not going to be completed. DO NOT BUY A RICHMOND AMERICAN HOME.
I toured some Richmond American duplexes yesterday and they seemed quite nice to me. I even walked through a couple still being built and I didn't see any issues. I design trusses for a living so I was looking at the trusses and framing mostly. I'm about to buy a duplex from them in Vegas. Hopefully they have improved things since then... I think they are held to higher standards these days at least.
Thank you for warning us! We had issues with DR Horton on 3 homes and saw a HUGE difference between them, a couple other builders and Shea Homes. WE LOVE SHEA. But we are looking for a new home and want to be open to all options. I worked for a homebuilder and I have also seen a few inconsistencies depending on the region. THANK YOU
Richmond American Home builders are the worst, just a bunch of shady crooks. They will lead you on, and never fix anything.... my neighbor is going through this same ordeal in Denver CO.
The missing floor joist should be a lawsuit to have the builder buy the house. If they failed to properly engineer the floor, what other disasters are hiding under the drywall?
Stay away from these fraudulent builders. Research and get past customers reviews way b4 signing any paperwork with fraudulent builder. Dont hand out any money either.
Companies that have been in business a long time may experience these issues in different regions especially when the project manager is inept. In Maryland for example the homebuyers who've built with Richmond American are pleased. Especially recent homes built in the last few years
@keishapuryear8180 NOPE. Homes are expensive. There's NO EXCUSE for the homebuilder who doesn't take care of the customer's valid complaints. Hire better project managers and contractors under them. All customer complaints/quality issues should be addressed and taken care of.
Even spec homes need to be built according to local codes! The fact that the Builder ignores the homeowners' pleas, is a sign that they are not honest, Nor do they care about establishing a relationship with their customers. There are Many Honest, Reputable builders available, just VOTE WITH YOUR WALLET! Pass the word around. Soon they Won't be building homes anymore.
Almost all builders in my area have had complaints about shoddy work, some discovered after the warranty had expired. It seems that none of them really care; nobody supervises the work as it is being done. Always hire building inspectors before taking possession of a house.@@Norma00ful
This happened to us. DO NOT BUY A RICHMOND AMERICAN HOME. We bought a Richmond home and there were many problems, many quality issues and flat out shoddy work. One of the painters was mad that we wanted paint work fixed so he took a hammer to the support beam in our garage and entryway door and there are visible dents. He also bent our incoming water pipe, hammered a roof tile and broke it and now our roof is leaking at the front patio. This was all right before we moved in. The Richmond Project Manager who did the final walk thru with us told us the items on our fix it list were not going to be completed
In a different state, I hired a building inspector who found over 2 dozen mistakes--paint, stucco, window seal, tile grout, etc. Also, 2 fixtures I ordered were not the ones installed. I got all taken care of before I moved in. Quality control person took my inspector report to his bosses and maybe got some subcontractors changed and a supervision policy put in place. It now takes twice as long for Richmond to build a new home in my neighborhood. 3 supervisors routinely could be found sitting in their trailer on the site but never inspecting the work done by their subcontractors. Fact: everybody but God needs to be supervised.
Yeah, I noticed that; a lot of these complaints seemed to be clustered around UT, AZ, CO, NV. I have yet to see any complaints out here in the DC area.
I’m literally about to cry watching this and reading tons of reviews online. We just gave earnest money and signed a contract with these people to build us a home. I feel like maybe we made a mistake! We signed 2 weeks ago and I’m wondering if it’s too late to change our minds!!!
Were you able to cancel? I too was looking into a home with them before I saw this video but the only reason I didn’t go with them them was because they wanted a $10 earnest deposit and the lady was straight forward and said once you apply through their lender it’s not a pre approval it’s a 100% approval and if you Cancel you lose the deposit. The area was nice but the city’s taxes were over $800 a month so we decided not to go with them in the city they were building. If you weren’t able to cancel hopefully you will have a positive experience. Good luck.
We signed with them and it's crazy how our foundation is looking. Our pipes are so close to the edge of the foundation that the concrete on the side of the pipes is broken. We want to pull out but don't want to lose our money. We may have to just chalk it up and take the loss.
When there is new construction the builder must pull permits for each home being built and city inspectors come out and verify and sign off on each and every every phase of the new construction. Builder can not proceed until work has been signed off. I don't know how building inspectors missed all these defects
Monica L. King just signed here in California... I’m just going to pray . I lived in a RA rental before about 10 years ago . A family member lived in it before us , so we had about a 12 year experience with the home . It was about 3 years old when we moved in . Our main problems were with plumbing ... to the point where we refer to the house as waterworld to this day . It was a beautiful home and it didn’t have too many problems ... it’s just that you should have to have things gone back over ... when you’ve spent all this money on a home . I hoping for the best as I move forward with RA , theirs is the best floor plan for me.
Domonique Prince That's my question and it sounds like the real estate agents weren't good people either. They've most likely have worked with or heard about this builder if they work in that area. The attorney general should've been called . Sounds like the city inspectors, real estate agent, the home inspectors and the builders ROBBED these buyers.
My friends have been in a nightmare with Richmond in Arizona for a year! Shady things going on, so the head of sales got involved, don’t know his name! So held the home for some months because the guy has cancer, they did it because they thought he would die, they would turn around and put the house back on the market for way more money! They have no integrity at all! Todd whoever is a real nasty person! After this man finally gets approved now they can’t close for 30 days. Yes, another tactic! They think this guy will die! Shame.
About the only thing that I will consider Richmond homes for, is stopping by their local office and using the bathroom to unload, after lunch at an all you can eat Mexican buffet restaurant!
This is our government fault! They should stop them from building if the don't fix their last subdivision problems! Homes cost entirely to much as it is. That is the government fault also
I bought a Richmond American home in Washington state, the house is less then a year old and my drive way is falling apart and is cracked “ most likely from to much water added to the concrete “ furthermore, my front yard isn’t graded properly. Water either pools in the center of my yard or comes back towards the foundation which will ultimately compromise its structural integrity over time. My front porch is cracked. They’ve yet to stain our fences. Many of my neighbors are also experiencing issues such as floor boards coming apart. Carpet that wasn’t installed correctly. And when we first moved in there were men working on these house sometimes until midnight just so Richmond could get them sold off quicker. This builder pays people in piece work. The faster they get done the quicker they’re paid and move onto the next part. So there is no integrity with doing a proper job.
I just bought and my house is up to the framing stage…in Arizona. They have been very attentive and on top of things. We shall wait and see about the finished product. I am confident it will be nice.
even the best builder will make mistake, is your part or your agent to track every construction phase by hiring a professional to make sure they are following state codes and applying the best quality on construction procedures.
You have to assume they will fix it. I'm an agent, brought many many things to their attention through my own experience and through a licensed inspector and they refuse to fix them "letting us know there are 10 people in line to buy my house if I don't like the way they do business." They are a corrupt joke people. Don't buy a Richmond home. You will be sooo sorry.
Jacob George make sure look over everything . They hid major structural issues in my home. This after I hired a good home inspector. Had plumbing, retaining wall, electrical issues and I will have to rip off the front door and entry way to replace where they neglected to build to code in the first place. In my state you get one year to get repairs on what t hey deam cosmetic. Once I realized that front door issue they told me your house is fine we won't fix it. I'm currently perusing legal action because my insurance company shouldn't have to sue on my behalf to make them fix something that is covered by our contact.
Noticed this was a year ago? How happy are you now? We are building in North Phoenix area. My realtor built a house with them and loved it. Curious how things worked out for you?
I don't understand where the city inspectors are in these matters. You rely on their independence and experience to root out the problems with the builder at each step or the construction stops. Are the inspectors being paid off by these national builders? I have built my own single-family home on four different occasions in four different counties. The building inspectors hounded me to death on the most picky little details. Most I agreed with and had the contractor fix it before I paid him. I was thankful to the inspector for pointing out the flaws. There's something fishy here.
That warranty came with my new Richmond house. Building inspector found lots of problems which were all fixed, some within a 30 day period by a RA quality man.
While I feel for these people, there are two sides to every story. We've had a great experience with Richmond American. You can't judge an entire company that has built over 100,000 homes based on a few people in one project. There is probably a bad contractor or two at any company. Any buyer, with ANY company, should hire your own home inspector that works for you. My home inspector pointed out a few things that Richmond happily fixed. My general contractor went the extra mile and even added extra slats in my walls for me to hang my TVs on before the drywall went up. He didn't have to do that, but Gary did it because he cared. He said to me, "I'd rather do it right than rush it," and he has stayed true to his word. Here in Maryland, I would use Richmond American again in a heartbeat. Bottom line, do your own research, talk to the sales reps, get a real estate agent who is knowledgable, and hire a home inspector and that's regardless of any company you use.
It is not another side, just that too many buyers have experienced too many problems. Did Ford correct the Pinto design before being sued for exploding gas tanks and several deaths? Very simply, every worker but God needs to be supervised, every supervisor needs to be supervised.
NEVER buy a new home...Build your own or buy one that has been around for a while...I built homes for years and switched to remodeling in the 90's to repair or improve the messes left on new built properties...The primary reason is using the cheapest subcontractors, poor project management and a general malaise in the industry...
Talk is cheap. Everyone would like to build their own home or buy a good one. That's not how real life works. You know the land you build on isn't free right?
This video doesn't make any sense The house had a HERs raiting in contract the missing joist the structure is warranty this is about a 30 minute lawsuit in court won.......they took the home back from the other family yeah it sucks but that's not the builders only the city comes out and inspector checked property and granted permits ECT knowing size lots ECT they took her money but later gave a check. Every big box has shitty people complaining Ryan homes Dan ryan Dr Horton and lennar It's also a issue when a city blows up and they build so much they loose track ie go watch Washington DC metro building complaints. Notice how their is like 100 people complaining on 30 videos.......I'll bet money they build 100+ homes a year in each state. And nothing I mean nothing is stopping you from having a foundation a pre drywall and final inspection where almost everything is caught....you don't like what you see they will fix it and do it in writing or tell them your conversation is recorded.
@@diamondjackson1230 when we bought we saw these videos and we lived in apartments in some shady city's built buy these big companies we learned right away pre foundation pre drywall and final inspection and we walked our property the morning of with foreman and air sealed our own shit a 300$ kit from home depot sprayed entire house and 1 home we bought pre drywall they paid for aerospray home inspection sealed footer plates and radiant barrier sheathing and got a hers score of 48 it's all on your knowledge and ability to inspect and ask questions........so many people buy a home and never step foot in in once besides the site meetings then they come back and complaining cause they didn't protect the largest investment of your life......I've seen people pay 15grand for a 2100$ part and install from home depot ie tankless water heaters because they legit have zero clue what's going on.
@@jshapiro34 This was so helpful. What Builder did you go with. Can you recommend more videos. Im so full of anxiety. Today is the last day to pull out of my deposit for a Richmond home.....any advice is greatly appreciated. Thanks!
@@shadow72728 LOL Well, if you had a high workload and the white masters putting pressure on them to finish fast, don't care what color you are, there will be shoddy work.
Richmond Homes builds 1000’s of homes a year and there is 100 complaints in these comments. Those are really good odds. I’ve been in construction for 28 years and every builder has complaints. People buy a product home and want a full custom home sorry it doesn’t work like that. I really hope these folks get their issues resolved.
No, people pay a lot of money to have a home built correctly. When I walked into my brand new Richmond Home, the AC didn't work, the shower was poured to where the water went away from the drain, the main hallway wall was wavy, the window had a bad seal allowing water in, the elbow on the sewer line was put in wrong forcing water to drain up hill etc... These are incompetent issues. I don't expect perfection, but I do expect competence. Richmond is nothing but greed and the city who inspects these houses have to be greedy and lazy as well to pass these inspections.
@@barbarapanunzi4971 With all due respect Barbara if been in the construction industry since 1986 (HVAC) and the last thing I want is shoddy workmanship and parts If I have a client that has a issue I really really want to get it taken care of very quickly. Can we make everyone happy no. Dealing with a happy client is so much easier than a upset client. This is from selling shoes to selling houses. When I have a issue with a clients product I due take it personally because I feel my company is better than that and I’m also a homeowner. I have worked with some of the biggest names in the construction industry some are good and some are lacking. I got this saying from a police officer “ There’s three sides to every story his , hers , and the truth “ .
Everything Barbara said is correct. You may respond to problems and timely but Richmond does not, and they are not the only builder with bad reputations. The entire industry has a bad reputation and deserves it.@@kenneychappuis1853
I am not sure which part of a support beam, that is not working, has to do with a "Track Home". Or things you purchased that were not done properly. And how a track home does not have to meet code.
ALEX: If you experienced what these people are going through, then you would feel MUCH differently!! Today's home builders hire the cheapest labor possible to maximize profits and you see the shoddy work being done in videos like this. Decades ago, new homes were built MUCH better and tract homes were QUALITY homes and NOT garbage like these homes.
A microwave venting from the top has nothing to do with code. It's funny that the town wrote the builder even though they are the ones responsible for enforcing the code. This guy is wasting his time.
The support beam in the floor is definitely against code and a sign that either the engineering wasn’t done properly or they substituted substandard materials contrary to the plans submitted for approval. I’d also measure your rooms and make sure the are as big as promised. One big national home builder built a lot of homes with rooms that were smaller than specified in the contract, but refused to admit it was fraud. They said it was an oversight, even though it happened in dozens of homes. Just because a home is a tract home (notice the t, not the k), it doesn’t follow that they should not last more than a few years without repair. This is builders being cheap with labor and material.
![Twenty One Pilots - The Line (from Arcane Season 2) [Official Audio]](http://i.ytimg.com/vi/XCz7WUotXs8/mqdefault.jpg)
I was actually looking to buy a home with these guys, thank goodness I saw this.
I’d go with David Weekley homes if they build in your area
I bought a richmond home a year ago and have been highly satisfied with it. This guy was not lucky I suppose
@@brandzemog3179 what was ur warranty work?
Damn this sucks really bad !!!
@@ashleya7456 Lennar in my honest opinion is better, or Pulte.
This video stopped me from Buy Richmond American, thank you
almost all home builders have problem.
It's one thing to have problems, and another to ignore them
Same here
This happened to us. We bought a Richmond home and there were many problems. One of the painters was mad that we wanted his shoddy paint work fixed so he took a hammer to the support beam in our garage and entryway door and there are visible dents. He also bent our incoming water pipe, and hammered a roof tile and broke it, our roof leaks in front patio. This was all right before we moved in. The Richmond PR Manager who did the final walk thru with us told us the items on our fix it list were not going to be completed. DO NOT BUY A RICHMOND AMERICAN HOME.
@@J-ZIM what painter even brings a hammer to the site?
I toured some Richmond American duplexes yesterday and they seemed quite nice to me. I even walked through a couple still being built and I didn't see any issues. I design trusses for a living so I was looking at the trusses and framing mostly. I'm about to buy a duplex from them in Vegas. Hopefully they have improved things since then... I think they are held to higher standards these days at least.
Thank you for warning us! We had issues with DR Horton on 3 homes and saw a HUGE difference between them, a couple other builders and Shea Homes. WE LOVE SHEA. But we are looking for a new home and want to be open to all options. I worked for a homebuilder and I have also seen a few inconsistencies depending on the region. THANK YOU
Oh my god. What a nightmare. I hope these criminals will have to pay for everything.
Evelyn Zucker I AGREE
Richmond American Home builders are the worst, just a bunch of shady crooks. They will lead you on, and never fix anything.... my neighbor is going through this same ordeal in Denver CO.
There service varies by city, oddly very bad in their own corporate headquarters area.
The missing floor joist should be a lawsuit to have the builder buy the house. If they failed to properly engineer the floor, what other disasters are hiding under the drywall?
Richmond American built our home in FL and were satisfied with them. We are using them again to build our home in VA.
What city in Florida. We’re looking now
Stay away from these fraudulent builders. Research and get past customers reviews way b4 signing any paperwork with fraudulent builder. Dont hand out any money either.
hire a professional building inspector before you move in.
Thank u Sir for protecting us future buyers. God Bless you Sir!❤️
OMG and my husband and I are looking at purchasing a Richmond Home here in Florida....maybe not now that I have saw this video.
I would talk to other home owners in your area that used RA. Best of luck.
TexasStardust11 HU MOVE TO RANCHO CUCAMONGA CALIFORNIA
Where in FL. because I just gave my deposit for a Richmond home here in Lakeland. And now I'm just scared to lose my 3,000 deposit.
@@jennifergonzalez5584 Jacksonville
@@TexasStardust11 dang girl. I hope it doesn't happen to us. This is actually our first home.
Great video. I was actually looking into buying a house with Richmond. Glad I stumbled upon this video. Richmond should be ashamed of themselves.
Companies that have been in business a long time may experience these issues in different regions especially when the project manager is inept. In Maryland for example the homebuyers who've built with Richmond American are pleased. Especially recent homes built in the last few years
@keishapuryear8180 NOPE. Homes are expensive. There's NO EXCUSE for the homebuilder who doesn't take care of the customer's valid complaints. Hire better project managers and contractors under them. All customer complaints/quality issues should be addressed and taken care of.
Even spec homes need to be built according to local codes! The fact that the Builder ignores the homeowners' pleas, is a sign that they are not honest, Nor do they care about establishing a relationship with their customers.
There are Many Honest, Reputable builders available, just VOTE WITH YOUR WALLET! Pass the word around. Soon they Won't be building homes anymore.
Can you please list the reputable homes?
Almost all builders in my area have had complaints about shoddy work, some discovered after the warranty had expired. It seems that none of them really care; nobody supervises the work as it is being done. Always hire building inspectors before taking possession of a house.@@Norma00ful
So glad i saw this before our build ... Thanks so much guys
Thank you so much. I bought a brand new house last Thursday from another builder.
Even the lady with the wheelchair? What a heartless bunch
Robin, is there any update? My heart is broken for these people.
I started to get a Richmond home in Arizona. The poor craftsmanship made me cancel my purchase, and I lost my earnest money because I opted out.
This happened to us. DO NOT BUY A RICHMOND AMERICAN HOME. We bought a Richmond home and there were many problems, many quality issues and flat out shoddy work. One of the painters was mad that we wanted paint work fixed so he took a hammer to the support beam in our garage and entryway door and there are visible dents. He also bent our incoming water pipe, hammered a roof tile and broke it and now our roof is leaking at the front patio. This was all right before we moved in. The Richmond Project Manager who did the final walk thru with us told us the items on our fix it list were not going to be completed
In a different state, I hired a building inspector who found over 2 dozen mistakes--paint, stucco, window seal, tile grout, etc. Also, 2 fixtures I ordered were not the ones installed. I got all taken care of before I moved in. Quality control person took my inspector report to his bosses and maybe got some subcontractors changed and a supervision policy put in place. It now takes twice as long for Richmond to build a new home in my neighborhood. 3 supervisors routinely could be found sitting in their trailer on the site but never inspecting the work done by their subcontractors. Fact: everybody but God needs to be supervised.
My son and I have been eyeing some Richmond American homes in the Vegas area. #nomore
The Problems Seem To Be Most Prevalent In The Sun Belt States (South/Western/Southwestern States)
Yeah, I noticed that; a lot of these complaints seemed to be clustered around UT, AZ, CO, NV. I have yet to see any complaints out here in the DC area.
I'm actually looking now in Va at an Richmond. Thanks for the information, going to move on.
Wow I am going to look at a Richmond home in CA now I'm not so eager
Thank you for telling people RICHMOND NEEDS TO FIX IT
I’m literally about to cry watching this and reading tons of reviews online. We just gave earnest money and signed a contract with these people to build us a home. I feel like maybe we made a mistake! We signed 2 weeks ago and I’m wondering if it’s too late to change our minds!!!
Were you able to cancel? I too was looking into a home with them before I saw this video but the only reason I didn’t go with them them was because they wanted a $10 earnest deposit and the lady was straight forward and said once you apply through their lender it’s not a pre approval it’s a 100% approval and if you
Cancel you lose the deposit. The area was nice but the city’s taxes were over $800 a month so we decided not to go with them in the city they were building. If you weren’t able to cancel hopefully you will have a positive experience. Good luck.
Yeah, did you cancel or go through with it, if so, how’s the home?
Me too
Hey Can you please gives a follow up
How’s your process with home purchasing? Please give a review bc we’re thinking of purchasing,
We signed with them and it's crazy how our foundation is looking. Our pipes are so close to the edge of the foundation that the concrete on the side of the pipes is broken. We want to pull out but don't want to lose our money. We may have to just chalk it up and take the loss.
I hate this company! We are going through hell working with them right now. Don’t do it!!!
I built home's for 30 years, and I framed a few Richmond homes, those folks don't give a s**t.
We are facing the same microwave vent problem. Our builder is also Richmond
When there is new construction the builder must pull permits for each home being built and city inspectors come out and verify and sign off on each and every every phase of the new construction. Builder can not proceed until work has been signed off. I don't know how building inspectors missed all these defects
it seems city hall inspectors are bunch criminals..
Either they have too high a workload or they are getting some kickback. My guess is the inspectors didn’t look too hard for problems.
@@bcbock If this is true, city should be added as a defendant in lawsuits for bad construction.
Oh, gosh! I just looked at a Richmond here in Baltimore. Yikes!!
Did you buy? We are looking now and us scheduled to meet today.
Monica L. King just signed here in California... I’m just going to pray . I lived in a RA rental before about 10 years ago . A family member lived in it before us , so we had about a 12 year experience with the home . It was about 3 years old when we moved in . Our main problems were with plumbing ... to the point where we refer to the house as waterworld to this day . It was a beautiful home and it didn’t have too many problems ... it’s just that you should have to have things gone back over ... when you’ve spent all this money on a home . I hoping for the best as I move forward with RA , theirs is the best floor plan for me.
Check out WHO they employ to build your home….
They all speak Spanish as their first language. How much training do you think they got? How much supervision do you think they get?
as an investor in atlanta we watch out for things like this
Why dont the city officials monitor the quality of building, at least on a spot basis, to get compliance to building standards?
Meritage Homes is just as bad or worse. The problem is the business model requires bad construction to Max profit
illegal aliens, lack of supervision, etc.
Almost bought from them 8 months ago. Thank god I didn’t.
NEVER, NEVER, NEVER buy from a national builder. Find a small local builder who actually works on the house and lives in the area.
Where were the inspectors at?
Domonique Prince That's my question and it sounds like the real estate agents weren't good people either. They've most likely have worked with or heard about this builder if they work in that area. The attorney general should've been called . Sounds like the city inspectors, real estate agent, the home inspectors and the builders ROBBED these buyers.
My friends have been in a nightmare with Richmond in Arizona for a year! Shady things going on, so the head of sales got involved, don’t know his name! So held the home for some months because the guy has cancer, they did it because they thought he would die, they would turn around and put the house back on the market for way more money! They have no integrity at all! Todd whoever is a real nasty person! After this man finally gets approved now they can’t close for 30 days. Yes, another tactic! They think this guy will die! Shame.
Fighting with Richmond American now and this fool Todd Cappal
wow terrible home builders, staying away for sure!
About the only thing that I will consider Richmond homes for, is stopping by their local office and using the bathroom to unload, after lunch at an all you can eat Mexican buffet restaurant!
We are living in Richmond American home now , we don’t like it eve thing in the they built cheap materials...
Good to know. thank you for the video.
I saw the builders taking dumps in buckets and using it for concrete and spackelin
This is our government fault! They should stop them from building if the don't fix their last subdivision problems! Homes cost entirely to much as it is. That is the government fault also
I planing to buy Richmond America home. Oh my God I stop to buy it
Good info, time to look for a new builder.
I bought a Richmond American home in Washington state, the house is less then a year old and my drive way is falling apart and is cracked “ most likely from to much water added to the concrete “ furthermore, my front yard isn’t graded properly. Water either pools in the center of my yard or comes back towards the foundation which will ultimately compromise its structural integrity over time. My front porch is cracked. They’ve yet to stain our fences. Many of my neighbors are also experiencing issues such as floor boards coming apart. Carpet that wasn’t installed correctly. And when we first moved in there were men working on these house sometimes until midnight just so Richmond could get them sold off quicker. This builder pays people in piece work. The faster they get done the quicker they’re paid and move onto the next part. So there is no integrity with doing a proper job.
What percentage of workers is illegal aliens untrained for the jobs? How much time do supervisors spend on inspecting the work performed?
Thanks for the video. Looking for homes in AZ, crossing this company off my list.
I just bought and my house is up to the framing stage…in Arizona. They have been very attentive and on top of things. We shall wait and see about the finished product. I am confident it will be nice.
@@konniemac316 how is everything going with the build?
even the best builder will make mistake, is your part or your agent to track every construction phase by hiring a professional to make sure they are following state codes and applying the best quality on construction procedures.
You have to assume they will fix it. I'm an agent, brought many many things to their attention through my own experience and through a licensed inspector and they refuse to fix them "letting us know there are 10 people in line to buy my house if I don't like the way they do business." They are a corrupt joke people. Don't buy a Richmond home. You will be sooo sorry.
class action lawsuits may be the answer
@@barbarapanunzi4971
the contractor will always tell you"you,re on the fix list". It's a lie. When they get a letter from a lawyer, they will start to take you seriosly
Why can't he sue, it's been 3 years
He's been in court for 3 years, so he's probably suing as well. It's multilayered
Richmond Chinese Homes !!
If you had ever been to china you would know houses are much better quality than houses built in america
It’s very evident that none of you got a 3rd party inspection done paid for by your realtor before closing…
Richmond is building are house in Arizona and we have a awesome realtor with Richmond the only thing we're ticked off by is the loan
Jacob George make sure look over everything . They hid major structural issues in my home. This after I hired a good home inspector. Had plumbing, retaining wall, electrical issues and I will have to rip off the front door and entry way to replace where they neglected to build to code in the first place. In my state you get one year to get repairs on what t hey deam cosmetic. Once I realized that front door issue they told me your house is fine we won't fix it. I'm currently perusing legal action because my insurance company shouldn't have to sue on my behalf to make them fix something that is covered by our contact.
Noticed this was a year ago? How happy are you now? We are building in North Phoenix area. My realtor built a house with them and loved it. Curious how things worked out for you?
Jim Powell how did things work out with you? Me and my partner are looking into buying a Richmond American home.
Wow I will never buy from Richmond
That’s sad man!!! I hope that fixes these peoples homes
My dad is the cfo of this company, or rather its parent company, so I will tell him about these problems if they arent fixed
I wanted to buy a richmond home in Lake Elsinore Ca. Can you hook me up with a better deal.
💯👌
That's really good of you. Is he still CFO? Im investing in Lake Las Vegas
@@gfunkgfunk Did you ever buy in Lake Elsinore?
Richmond does not care about their homeowners. They are a publicly traded company. All they care about is the number of closings.
Quite buying McMansions and put these criminals out of business!!
They Vented the bathroom fans directly into the insolation. there's Mold everywhere!
Thanks now I'm going to stay away from this company
I wish I would've seen this video sooner.
I don't understand where the city inspectors are in these matters. You rely on their independence and experience to root out the problems with the builder at each step or the construction stops. Are the inspectors being paid off by these national builders? I have built my own single-family home on four different occasions in four different counties. The building inspectors hounded me to death on the most picky little details. Most I agreed with and had the contractor fix it before I paid him. I was thankful to the inspector for pointing out the flaws. There's something fishy here.
Just checking boxes on their list and going home
time for some good investigative reporting, press and tv.
If you don't have hoa on your house then you have to fix things that break down cut the grass and etc.
Not ever buying a house from Richmond!
You should have bought a 2/10 warranty instead of a home inspector.
That warranty came with my new Richmond house. Building inspector found lots of problems which were all fixed, some within a 30 day period by a RA quality man.
BEWARE!!! Don't buy from Lennar either!!!
Thanks ! Caz that's 1st place we checked out👍🏽
Jesus! So who can we trust in building a good home. OMG...
Really! Lol
@@caballo2154 Seriously. I've run out of options!
HIre inspectors who will look at ease phase completed. It is worth the price.@@Norma00ful
I feel bad about you and your house
While I feel for these people, there are two sides to every story. We've had a great experience with Richmond American. You can't judge an entire company that has built over 100,000 homes based on a few people in one project. There is probably a bad contractor or two at any company. Any buyer, with ANY company, should hire your own home inspector that works for you. My home inspector pointed out a few things that Richmond happily fixed. My general contractor went the extra mile and even added extra slats in my walls for me to hang my TVs on before the drywall went up. He didn't have to do that, but Gary did it because he cared. He said to me, "I'd rather do it right than rush it," and he has stayed true to his word. Here in Maryland, I would use Richmond American again in a heartbeat. Bottom line, do your own research, talk to the sales reps, get a real estate agent who is knowledgable, and hire a home inspector and that's regardless of any company you use.
It is not another side, just that too many buyers have experienced too many problems. Did Ford correct the Pinto design before being sued for exploding gas tanks and several deaths? Very simply, every worker but God needs to be supervised, every supervisor needs to be supervised.
Still better then Ryan homes lol.
And Horton, KB, and others. The entire industry is corrupt
I'm actually looking at Richmond Homes, too. Is there another company you recommend?
Toll brothers!
Have they fixed your home?
I love Richmond Amercan Homes!
OMG!
NEVER buy a new home...Build your own or buy one that has been around for a while...I built homes for years and switched to remodeling in the 90's to repair or improve the messes left on new built properties...The primary reason is using the cheapest subcontractors, poor project management and a general malaise in the industry...
Talk is cheap. Everyone would like to build their own home or buy a good one. That's not how real life works. You know the land you build on isn't free right?
@@Liitebulb Yes, Talk is cheap...
Good
I bought a richmondamerican home, they always fixed everything. Weird 🙄
Service varies by the areas they build in. Lack of supervision is the big culprit.
No different than Seno homes.
This video doesn't make any sense
The house had a HERs raiting in contract the missing joist the structure is warranty this is about a 30 minute lawsuit in court won.......they took the home back from the other family yeah it sucks but that's not the builders only the city comes out and inspector checked property and granted permits ECT knowing size lots ECT they took her money but later gave a check.
Every big box has shitty people complaining Ryan homes Dan ryan Dr Horton and lennar
It's also a issue when a city blows up and they build so much they loose track ie go watch Washington DC metro building complaints.
Notice how their is like 100 people complaining on 30 videos.......I'll bet money they build 100+ homes a year in each state.
And nothing I mean nothing is stopping you from having a foundation a pre drywall and final inspection where almost everything is caught....you don't like what you see they will fix it and do it in writing or tell them your conversation is recorded.
J Shapiro I agree. It also sounds likes some payoffs going on. I've seen that many times.
@@diamondjackson1230 when we bought we saw these videos and we lived in apartments in some shady city's built buy these big companies we learned right away pre foundation pre drywall and final inspection and we walked our property the morning of with foreman and air sealed our own shit a 300$ kit from home depot sprayed entire house and 1 home we bought pre drywall they paid for aerospray home inspection sealed footer plates and radiant barrier sheathing and got a hers score of 48 it's all on your knowledge and ability to inspect and ask questions........so many people buy a home and never step foot in in once besides the site meetings then they come back and complaining cause they didn't protect the largest investment of your life......I've seen people pay 15grand for a 2100$ part and install from home depot ie tankless water heaters because they legit have zero clue what's going on.
@@jshapiro34 Well if you don't know, you don't know. I have no clue about pre foundation, etc.
@@CG-up2uf watch some videos read some stuff and then call a inspector and ask for that type of inspection.
@@jshapiro34 This was so helpful. What Builder did you go with. Can you recommend more videos. Im so full of anxiety. Today is the last day to pull out of my deposit for a Richmond home.....any advice is greatly appreciated. Thanks!
Solution: Get Marty!
Me who built a home with them:👁👄👁
Do you recommend?
@@ericabutler3608 I actually do, they’re actually really nice!
only the results matter@@graciedawn9746
Why Why do people need to buy such a big house anyway! Now! If you don't have a large family.
New houses are all just built like garbage
DR Horton the same. Mexican labor what do you expect.
Hey Carol go and fuck your self. Their quality of work sucks.
Ignorant
May it be mexican or whatever race the laborer is if you pay them well they will do the job well, I believe they are cost cutting.
@Carol Seriously! Plus they are rushed to do work and pressured with timelines.
@@shadow72728 LOL Well, if you had a high workload and the white masters putting pressure on them to finish fast, don't care what color you are, there will be shoddy work.
Richmond Homes builds 1000’s of homes a year and there is 100 complaints in these comments. Those are really good odds. I’ve been in construction for 28 years and every builder has complaints. People buy a product home and want a full custom home sorry it doesn’t work like that. I really hope these folks get their issues resolved.
No, people pay a lot of money to have a home built correctly. When I walked into my brand new Richmond Home, the AC didn't work, the shower was poured to where the water went away from the drain, the main hallway wall was wavy, the window had a bad seal allowing water in, the elbow on the sewer line was put in wrong forcing water to drain up hill etc... These are incompetent issues. I don't expect perfection, but I do expect competence. Richmond is nothing but greed and the city who inspects these houses have to be greedy and lazy as well to pass these inspections.
@@barbarapanunzi4971
With all due respect Barbara if been in the construction industry since 1986 (HVAC) and the last thing I want is shoddy workmanship and parts
If I have a client that has a issue I really really want to get it taken care of very quickly. Can we make everyone happy no. Dealing with a happy client is so much easier than a upset client. This is from selling shoes to selling houses. When I have a issue with a clients product I due take it personally because I feel my company is better than that and I’m also a homeowner.
I have worked with some of the biggest names in the construction industry some are good and some are lacking.
I got this saying from a police officer “ There’s three sides to every story his , hers , and the truth “ .
Everything Barbara said is correct. You may respond to problems and timely but Richmond does not, and they are not the only builder with bad reputations. The entire industry has a bad reputation and deserves it.@@kenneychappuis1853
People will never be happy. These people need to realize these are track homes, h
I am not sure which part of a support beam, that is not working, has to do with a "Track Home". Or things you purchased that were not done properly. And how a track home does not have to meet code.
ALEX: If you experienced what these people are going through, then you would feel MUCH differently!! Today's home builders hire the cheapest labor possible to maximize profits and you see the shoddy work being done in videos like this. Decades ago, new homes were built MUCH better and tract homes were QUALITY homes and NOT garbage like these homes.
A microwave venting from the top has nothing to do with code. It's funny that the town wrote the builder even though they are the ones responsible for enforcing the code. This guy is wasting his time.
No support beam and items not provided that were paid for. Edward, you are making lame excuses.
The support beam in the floor is definitely against code and a sign that either the engineering wasn’t done properly or they substituted substandard materials contrary to the plans submitted for approval. I’d also measure your rooms and make sure the are as big as promised. One big national home builder built a lot of homes with rooms that were smaller than specified in the contract, but refused to admit it was fraud. They said it was an oversight, even though it happened in dozens of homes. Just because a home is a tract home (notice the t, not the k), it doesn’t follow that they should not last more than a few years without repair. This is builders being cheap with labor and material.