DIY How-to repair the Samsung CLP-315 or CLP-310 laser printer "paper jam" problem
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- Опубликовано: 15 сен 2024
- DIY video tutorial on how to repair the Samsung CLP-315, CLP-301 laser printer "paper jam" problem, where the paper stops printing about halfway through for no apparent reason. My printer worked great otherwise, but was out of warranty. It would have been less expensive to get a new printer.
The problem is a very cheap sensor.
This repair takes 15 minutes and is inexpensive. Read the comments below.
I got the part from SamsungParts.com. Search for part #0604-001393
thanks :)
Believe it or not, I still use this old printer. You saved me from scrapping it, since I had paper stuck into the back roller that couldn't be removed the "normal" way. Thanks !!
Very Clear video demonstration with concise and accurate text instructions. I followed it exactly and now my printer is working again. I had no idea what was wrong or how to fix it until I looked at this video. I also enjoyed the wind chimes and bird song. Thank you very much.
Postage to UK $38.95!!! It arrived in only 6 days though, in a huge box. I took goosedude's advice and bought three since the minimum order is $6 and they are $1.85 each. an easy repair for the amateur.
My total came to $4.31 took me about 30 min. the only problem i had was afterwards, the printer said I had a paper jam. I shut it off, replugged in the usb to the computer and the power cord, turned it back on and printed as normal !! Thank you so much...you made this 60 yo oma feel mechanically inclined !!
I was about to give up on the trying to get the new sensor back in, when I accidentally found that that whole section slides up and out quite a bit, and makes putting it back in very easy.
$1.85 for the part, but FOURTY SIX DOLLARS to post it to me ! !
Their excuse was that I live in Australia - funny that I just had 3kgs sent from the US for $9.00 so that excuse fails. But it was still worth it, not having to send it in for a warranty repair and wait ages for it. You're a champion ! !
OMG, this is EXACTLY what my printer is doing...and after only 6 months of use. Thought I was going to have to buy a whole new printer but will bookmark your video, order the part, and attempt to fix it on my own. THANK YOU EVER SO MUCH!!
This saved my printer. The part cost less than $5 and the replacement took about as long as the video. Only problem was trimming the replacement part. I had to break off one tab next to the connector and shave down the side of the connector with a Dremel tool. Once I got it shaped right it fit and worked. Thanks!
Thank you, I bought it only for $3 from CESC Electronic Padstow, Sydney. A very nice old man even showed me how to replace it. It's super easy to do it by yourself. Thanks once again!
This solution worked for my CLP-315. The shipping cost more than the part, but in all it was less expensive than repair or a new printer! Thanks for the How-To!!!
Thank you! Just followed the video and have a working printer in 2021. The hardest part was actually sourcing the replacement sensor as they are out of stock most places.
Excellent advice ! I just bought the sensor for 18 euros and got it running again. You're much better than Samsung hotline who tell you to change the fusion unit (which does mot provide the sensor !⁾.
Just be careful if you remove the fusion unit, must not be exposed to light.
Thank you for posting this! Getting the new sensor in is definitely the hardest part. We ended up popping out one side of the roller that's right by the sensor so we could get it in there. It did take us longer than 15 minutes but only because of the time it took to figure out how to get the sensor back in the right spot.
This worked out great for me. Part arrived in under a week and the install probably took 25 minutes with the most time trying not to break anything getting the old sensor out -- I finally decided that it didn't matter if I broke the rear hooks since the whole thing was going to trash. Thanks to all of the comments warning of the risks of breaking the roller (didn't do it). Getting the sensor in is definitely a challenge, which I found best done by pushing on the outer edge so it slides and snaps in. After that, everything reassembles in a snap.
For people that can't fit the sensor back into the housing:
Lift up the roller under the popped roller (because the housing is attached to this) then put the sensor in and put back the lower roller.
Oh btw awesome video thanks XD
Thank you sooooooo much!!! My wife uses our Samsung printer to work from home and it has never failed us before this. We love our printer and didn't want to have to get a new one. Less than $20 (replacement and shipping) and 15 minutes of work later the thing works good as new.
First class tutorial, bought sensor for under 4GBP and fitted as per video.
Printed perfectly first time !!!
Many thanks, keep up the good work.
This is amazing! Thanks so much for sharing, just saved me the cost of a new printer. Instructions are very clear... it is indeed pretty tricky to get the piece back in, I had to lift the bar up as much as it would go without putting too much tension on, and wiggle it in from there. TIP! If you feel like you might be about to snap something or not doing it right, walk away and come back in 5 minutes.
My printer was jamming every time, I just ran off a load of prints no problem and better quality than before! Thanks again.
This is awesome! Took exactly 15 minutes, $4.95 in parts from Samsung plus $5.50 in S&H (:)), the video was clear, simple to understand, and best of all - the printer works!! So where do we donate?
Awesome Video! Easy To follow Step By Step Instructions. The Chimes were soothing during the install. My wife thinks you're a genius! My printer is back up and running. Thanks Again!
Thank you very much clear easy to follow instructions! The part cost £4 and has given my printer a new lease of life
Thank you very much for the video. I followed the instructions and now my printer is restored to normal working!
Cool, it worked on my 315
I got that part here in Germany for only 3.80€ with free shiping.
Thank you so much for this great video!
Great clear post. Thank you
A NEW PHOTOSENSOR MAY NOT BE NECESSARY.
I had the same problem and instead of replacing the sensor I just wiped it with screen cleaner tissue, put it back in the machine and the printer now works again just as new! Try that before ordering a new one.
Especially if you live in the UK and the spare part seems unavailable!
Great video- worked perfectly - and like most, the new sensor was slightly larger so I had to carve out a little plastic from the case to make room. A magnetic screwdriver would be a good tool here!
Thank you! I thought my printer was kaput, but with your help and about an hour of my time it now works perfectly. One thing which others might face, though I bought the right part number, it ended up being physically larger than the sensor it replaced. I had to make two modifications, 1) on the sensor: to carefully break off part of the lower support for the connection plug (the old sensor didn't have this anyway) and 2) on the printer: to make a bigger hole in the housing so that the sensor plug would fit in, and I could then snap the sensor back into place.
Thanks for the video ... very helpful! The only problem today is Samsung has redesigned that photo sensor .... so it it wider on the end that inserts into the small hole towards the outer wall of the printer ... it won't fit. My solution: take a steak knife and cut that opening wider. It is pretty straight forward: that opening notches in toward the location where the sensor mounts,so just cut straight down about 1/4 inch and snap it off. The new sensor will then fit ... it now works fine!
Brilliant. My 5 year old Lexmark 315-W worked perfectly for years then suddenly started jamming on almost every page. The paper would get halfway printed and out and then jam. This solution WORKED. I got my new sensor with shipping via Amazon.com for under $10. It took 15 minutes to repair and now my printer works great again.
Like others, I found the new sensor design required me to cut a small bit of plastic away in the printer wall. I used a razor blade tip on my soldering iron--like butter!
Like other already pointed out the new replacemnt transoptor has to connector bigger so you to put it back in you have to take of the left plastic panel, and detach the mainboard. Then you have to lift the socket where the replacement transoptor will be inserted. Insert it, put the socket with the transoptor, and then from the left put in the plug from the mainboard to the transoptor. Great tutorial anyway!
This worked a treat on my CLP-315W. Thank you!
The only point I would make (for anyone else with this model) is that the plastic housing section for the sensor needs to be lifted in order to get the part back into place.
Thank you very much for the video! $10 and about 15 minutes and my printer is working again! It was headed for the trash heap until I found your video.
after 10 years mine jammed like this . thanks for showing me how to fix it. I just canniblized a free printer:) it works again. yay
Perfect! Thank you so much! Your videos are so helpful.
Had a spare CLP 315 sitting around, one that worked perfect except jammed on any cardstock like paper. I use it for parts because it is near to new. I switched out the part shown in the video and it now works perfect again! Have had this printer for over 3 years and not much has gone wrong until this.
Worked for me also. In my case I had to cut and remove part of the plastic near the photosensor (at the printer side) to make it fit in the socket. Thanks again!
Great video very easy to follow, could have done with a little bit more information on how to take out and reinstall the senor unit. but having watched that section of the video a couple of times i felt confident to do it. it was easy so i award you 10 out of 10 as my printer is now working again, and the part only cost me £7.45 including postage. Thanks you are a star and a great money saver.
Thanks for this DIY, you helped me bring my printer back to life ! It's juste amazing how this little cheap photodetector can mess everything ...
Great video - did the job for me. Including the parts number label saved me - hours. The comments were good too - warning to walk away when refitting the photo interruptor for a cool-off period hit the spot. Get lots of light on the job and take your time.
Tony Williams good
Amazing - thank-you kindly for posting. Advised instruction are terrific, as noted the only complication is getting the sensor out and back in. Look at the replacement part, it helped me figure out how to get the sensor out of the housing. As for getting it back it, a little tricky but eventually you will get it. I am on my third CLP-315 - each one had same issue after time....NOW I know how to fix the problem - even local technician didn't know.
Thanks for this great advise! I bought the spare part at one of the Samsung distributors in Guatemala for Q30 (about $3.75) and the problem just fixed itself instantly. Thanks again!!!
I think you just saved me a world of a headache. Thank you for the tutorial.
Hello, thanks for this video. My problem with stucking paper was solved. Although it was impossible for me to put the part back to its place with my huge fingers so I took away both sides and roller and then it was easy to take out the frame and put the part to its place nice and easy.
It worked for a CLX3175fn too, spare part 0604-001393 don't fit as well, but a little trimming with a cutter makes it fit perfectly. You have to remove about 2mm just near the pinout connector TNX!
Thank you very much!!! this video really helped. I'm not sure how I would have fixed my printer, if you had not posted this video :)
Many thanks, this fix works perfectly. It was pretty difficult to reinsert the new sensor on its location, expecially if it has not the identical shapes as the original one (as was my case). I had to burn out and remove the plastic to make room for the installation. It costs 10 euros in Italy plus 9 euro of expedition costs.
Regards!
Good video.
You don't have to buy this sensor from Samsung.
The actual part is a photo interrupter from SHARP, type GP1S74P or GP1S74pj000f.
You can find them very cheap on the web. ( Aliexpress and others )
I had one for less then 5$ and it fits perfectly.
Thanks for the hard solution. My solution has been to hit the sensor with canned air. It's got me back up and running for tonight, although I should order that sensor. These are pretty good printers on average.
Great video. I fixed mine and it works great. I had to study the part coming out to see what needed to be pried. I also found it helpful to lift the end of the roller assemble slightly to fit the new part in. My part cost less than $4 and the shipping was also less than $4 but a few cents more than the part.
Dude. This is amazing!!! I chanced it and searched RUclips for a DIY and here you are. EXACTLY WHAT I WAS LOOKING FOR. I just ordered the part from SamsungParts. I'll keep you posted on if it works. Excellent DIY vid. Hopefully I can salvage this troublesome printer since *just* bought all new cartridges....
IM AM SO GLAD u posted this. thanx a billion!!!- u just dont know! i have to print books& other work - i depend on my printer!!you helped, & the ebay buy was easiest, everyone else costed more..so :)..it worked, i wasnt sure if I could do it, & yea, the hardest part was removing the old part, i worried I'd break some things..but no, it came out - wa la! harray.. alright had to come back& say that!- GOD BLESS
This worked like a charm! Thank you for making my day/week/month!
Note - pull up part sensor inserts into - it does make it a little easier to get the new sensor in place.
And another grateful user is thanking you!
Thanks so much for posting this; putting in the new sensor was a pain as was taking out the old one, but the fix appears to have worked (fingers crossed)
What a great video! Not sure how much I would have paid at a computer repair shop, but I am certain it would be more than the $11.75 I paid for the part and shipping. Whoo-hooo!!!
I am going to buy the piece now and attempt to fix it. If it works then you have really done a great job with this video. Thanks
Worked like a charm. great video thank you so much. I used a pair of hemostats to remove the piece much easier. The printer is up and running. saved me a lot of bucks,
Thanks so much! This worked out perfectly..The item shipped quick, and it was only about a 20 minute fix.
blown away that i could do this myself.
Also, for those looking for parts in the UK, BuySpares are stocking the replacement part at a cost of £2.50 + £1.49 postage
Great video, just exactly what i needed to repair a 310 which had sticky labels caught inside! All works fine now, thanks again!
Many thanks for this video. It was extremely helpful.
It took longer than 15 minutes (probably because I was working slowly and cautiously) but I got it replaced and it cleared up the problem.
Definitely right on the last step being the most difficult. It took some wiggling and some patience but I got it in there finally.
Thank you very much for this helpful video.
cudos for the info.
Worked great for me. And yes a liottle piece of plastic had to be removed from the case its self. So easy with a razor knife, smaller the better.Did this is 5 minutes and back up and running :-)
Good tutorial, clear and complete.
Changed sensor as per instructions and working printer.
Thanks and congratulations!
You just saved my printer, thanks a lot.
Thanks for posting. Unfortunately, while the replacement of the sensor went smoothly, it did not fix the problem so I am back to square one. Oddly enough, if I open the front or back door of the printer when it "jams," it will then continue feeding the page through. However, the page comes out slightly curled AND I'd have to do that for every page of the print job - needless to say, not a practical solution.
That whole section slides up and out the top, and access becomes MUCH easier. No need to cut, even with the different design.
I've got a Samsung Xpress C1810w. This video matched my symptoms - Jam inside printer. In my case, i'd sometimes (but not always) get the error even before attempting to print a page. There was nothing to clear. I suspected some sort of sensor (as in this video), but i couldn't see any such sensor from anywhere. Many of the features are similar, so i thought i'd try this. The C1810w has lots more screws. I took some off in the front, then in the back. However, the top wouldn't come off. I goofed around attempting to take off the side panel, but i never did get the top off. I did, however, get the fuser off. Hidden by the fuser is a roller that had come loose. There are plastic holes on either side, and the roller has pegs that fit. This roller has a green tab. Green is to show the user to do something with it, probably in conjunction with clearing a jam. The roller wasn't damaged, so i put it back in. I screwed all the screws back in, which come in two sizes. Mostly, the small screws attach plastic to metal, and the larger screws hold two plastic pieces together. My printer works again. I live near Detroit, Mi. The nearest authorized service places are a two and a half hour drive away (three are nearly the same distance/time). I'd likely have to 1. drop of the printer and go home, then 2. pick up the printer and go home. Ten hours of driving. On top of that, as of November 2017, HP now does service for these printers. This printer is now on it's second set of toner cartridges. I have an older black & white laser printer, so the color printer only gets color work. Toner is cheaper when bought in 4 packs. I have two black toner cartridges that i've not opened yet. I've had great luck with Samsung printers in the past. I bought a used black & white printer for $30, that lasted seven more years, over 15k sheets. The current black & white has been solid like a rock nearly that long. Sad to see Samsung exit the business.
thank you thank you thank you. i wonder how many pieces of equipment would not be in a landfill if we had such good info to repair stuff like this?
Very clear explanation and awesome video!! THANKS !!
Hi,
Thanks for this...so far, so good on my Samsung CLX-3170 Series multi-function. I also used the 425-2449-ND part number I bought from Digi-key for $3.54 Shipped. Please add this to your initial post as it fits perfectly, too.
Td
Great. Worked 100%
Thanks so much for making/posting this video.
I love my printer and did not want to have to replace it!
Will agree with previous comment. The new part was slightly larger than the original. Use a knife & pliers to trim away some plastic and it will fit in easily.
Thanks again :-)
Thanks for posting. My printer works again!
Just fixed mine....To clarify mjd164x's tip on how to get the sensor back in easily....
The bracket the sensor fits into is basically connected to an entire plastic piece that is part of the paper guide......this piece is able to be lifted up if you pull right side of the printer slightly....allowing it to slide up
Once this entire piece is lifted you can easily remove/install the sensor into its bracket. Pull the right side of the printer to let you slide the plastic piece back down.
Thank you very much for posting this extremely helpful video!!
I was able to fix my printer following the steps you've described.
Thank you once again!!
Thank you! It also works without buying the new sensor and just with pulling the paper out :P
But you helped me a lot ! Thanks!
It works wow, Thanks. It is a bit tricky snapping the new piece in but eventually I got it.
Great job posting this video.
Brilliant. Works. Thank you for sharing this. Well explained too.
Karen in addition to my previous comment:
Don´t be scared to act like the video shows! I am a not very technically adepted 47 year old woman and I was able to do it. I`m very proud of managing this printer repair in 30 min!
Just look, pause the video and copy the step, start the video, look, copy, pause... so it is really easy.
So don´t think: Oh, is this complicated, I can't do it. It just look like, but it is not complicated.
Don`t loose heart, I`m sure: Yes, you can do it also!
Karen
Merci beaucoup,
It works very well.I got the part from AGP France for 12 euros delivery included.
Worked perfectly! Part was exactly right, and the video was extremely helpful. Thank you!
This was a very good demonstration, but I don't have this problem my CLP 310 printer will no longer pickup the paper, it starts runs 15 seconds and quits never attempting to pickup the paper, it has no paper jam. Is the sensor defective that senses the paper in the tray. I can see the sensor activated by a tiny plastic lever that lifts upl out of the center of two pieces of plastic on a tiny circuit board. Any suggestions, I don't see that anything is broke or missing, only guessing but it appears that small plastic lever opens and closes some time of circuit, by lifting out between those two pieces of plastic or maybe it's not plastic but two sensing devices, only guessing.
@sammegarry Part is available in the UK from several sources for less than £1 - but expect to pay about £7 shipping.
@vandenbergsc I had the same problem and solved it by firstly snapping off the plastic tab off the new part using long nosed pliers. By removing the side panel (sensor side) of the printer and with a bit of gentle pulling the side can be flexed out and the end of assembly holding the sensor moved up for easy removal and replacement of the sensor. Be very gentle if you try this but it does mean you don't have to modify the printer itself.
I had high hopes for this solution for my printer since I still have so much replacement toner (otherwise I would have simply bought a new printer). However, this fix, though followed exactly, did not resolve my problem. The printer is still exhibiting the exact same behavior. Feeds one or two blank pages and then jams with the paper stuck in the back of the printer. Thanks for the suggestion anyway.
Thanks a million! This worked great and the printer is finally up and running. Great job!
This is excellent. Worked perfectly for my printer. Thank you so much!
this video was a great help for repairing my clp-315. thanks!
Thanks! Followed this video and fixed the printer! Out of the "dog house" for now! Thanks again!
Same exact experience. I can't thank the Video poster enough.
@cujmonguy Cool- looks like these parts might be common and interchangeable. Thanks for the comment!
Thank you man ;) you saved my day. GREAT JOB
This was happening before and now it will not even print half way through. Would this be the same fix? I have a constant red light on the second light (with the 2 arrows facing each other). When i run the troubleshooting on my computer it says that my usb cable might be old. Any help would be greatly appreciated!
I just completed this repair and the printer no longer jams. Installing the new sensor is quite tricky so be patient. I broke the roller while removing it and ordered a replacement for $6.95. Others also commented about breaking the roller. The way Samsung charges for shipping and minimum orders, I suggest buying the roller with the sensor so you don't have to worry about it, and you don't have to wait for a delivery of another part.
A very big THANK YOU form Germany for taping and publishing this video!
This &%$§!!!?&!! greedy printer producer are continously creating new predetermined and moneymaking breaking points. Here it is a so called "paper jam" where defintivly no paper jam exists!
Thanks to this video I saved al lot of €! My printer is 4 years old, the garrantee period was over and the guy at our local repair shop straightaway forced me on phone to by a new printer when hearing the age of the printer!
Karen
Hi do you know how to fix when ink is smudging and each new print shows a faint version of what was printed last. Many thanks
the new part is slightly bigger on the connector end but you just have to be a little more patience to get it in. no need to mod the new sensor
Thank you. You have saved my printer.
How exactly do you do step 9?
Sorry about my inability to see; this is great and awesome step by step video,
but I have no idea where to stab the flat screw driver into...
Please, if anyone can give me a hint or a zoom in on that part?
Thanks for the post. Worked like a charm.
Question, for all... I have this issue but only when printing on thick paper such as cardstock. Regular paper prints fine. Does the problem described in this video happen 100% of the time or in cases like mine?
Hello, I have Samsung CLP300 color laser printer and it gives me a paper jam just before the fuser it is happening when the paper is trying to enter the fuser and when I open the back cover I can see the paper all wrinkled and the toner on it is not developed. May I ask you how this can be fixed. My situation is a bit different- paper is not even entering the fuser and jams. Thank you!
I did see you perform taking out the paper jam. However, i don't know why one would have to perform replacing the photo interrupter(?) what is the purpose of this device? Does it prevent future paper jams? Or does it have another function?
Great!!!! Thanks... It is WORKING...
my printer is samsung clp-315