@@1rtrickyno, he did not … he explained that there are options and choices … so you have a variety of ticket options (no bag fees , etc)…and then more full service options … he also explained very well how much money UA have invested into the product. This benefits the customer from A-Z along the entire customer journey : new planes , a first rate app, great entertainment on board , etc ….. and so the way he explained it is very customer oriented. How do you suppose by the way airlines should fund all the investments of billions? You want to have your cake and eat it, too. People don’t understand the high costs and volatility the airlines face. No one ever talks about their incredible economic impact! We should want our airlines to make lots of money because that benefits us!
That guy should be a politician. He didn't answer a single question, and was super happy about his answers even though he didn't actually answer anything.
@@Chilopoda81of course he’s answering the question … he’s explaining how it works … the fact that most people don’t take the time to understand it doesn’t mean he’s not answering the question… and Kamala did answer questions (I watched every single interview or public appearance)… you might instead want to focus on her former opponent who spews incoherent bile every single time he opens his mouth!
I’ve flown nearly 400k miles on United, the biggest issue if flight reliability especially with their regional partners. I’ve been delayed multiple times on Denver to Santa Fe.
I'm a United million miler and fly them regularly coast to coast - I think Scott Kirby has done a very nice job as CEO and that he has the airline pointed in the right direction!
I’m also a United million miler and fly them regularly coast to coast and international- I think Scott Kirby has done a atrocious job as CEO and has continued to put the airline in the wrong direction. It’s inflight product is a pathetic joke. Flight attendants are for the most part of low morale. It’s ‘woke’ DEI policies have taken a toll on moral that passengers observe. Obviously you must be in denial.
After reading some of these comments I am glad I was not the only one to realize questions were not answered. I also thought that he should be a politician the way he evaded these questions. I guess he was not pressured to answer due to time constraints.
It is a CEO’s job to make sure key messages and strategies are communicated…I mean this is pretty basic stuff. It’s not about the question, it’s not about the answer, it’s about the message you want to deliver. Nothing unusual here!
Why are we still interviewing airline CEOs? They are so out of touch with any customer that uses them. Heck, most of them don't even fly their own airlines when they travel. This guy answered absolutely zero of the questions asked and instead talked point by point pure promotional nonsense. And the hand motions were the worst. Whoever his PR person is should be fired for not controlling that.
Are you aware of how expensive operating an airline is ? I’m glad UA is in great financial shape because then you actually get to have a better experience!
And that money goes right back into the products and reliability you are able to enjoy! That’s the whole point! How do you think billion dollar investments get paid for ? Do you want it for free? Airlines are under tremendous cost pressures and generally it is a low margin business. If you buy hundreds of new airplanes, you pass the costs on to the customer because they are the ones that will benefit and use it …. Everyone knocks on the airlines but most people haven’t got a clue commenting on it because they simply have zero idea of how that business works
***** I just watched the 2 hour clip of all the CEO's on capital hill today. what a joke. I swear all of these executives got together at someone's beach house And ask "how can we make the flying experience a total disaster for customers? " And someone responded "we could shorten the leg room, shortened width of the seat, charged for carry-on bags and check bags , And oversale every flight..."
Seems like a nice guy but too corporate. Did not answer any of the questions.... he responds constantly with "value for the customers"... when was the last time someone thought their ticket would be cheaper if they did not have a bag included back in the day when bags were included? no one.... what next we have to pay for the amount of air consumed on the flight?
With what the Delta CEO said, makes me and a lot of people faint that he did not like the fact that people can receive the refunds that Biden put out in his administration. That’s crazy to me because it only helps the people who paid for their ticket. It seem like Delta prices are going to go up in a Trump administration 😂
Unbelievable our air traffic system is still decades old. The Gov't acted too slow on upgrading, ask Elon's team to work on this, of course it will be very difficult to upgrade. God forbid a few people die in the transition (heart attacks). Also, I just wish we had one national carrier that is luxurious instead of needing to fly private to get luxury. Nothing like luxury on a Dreamliner and A380.
As a retired controller I will tell you the system is not "decades old". There is new equipment that is excellent, software much more reliable and faster, controller displays far better than 15-20 years ago that give much better information on weather, ADS-B providing one second updates rather than 4.7 second updates in TRACON's which doesn't sound like much but it certainly makes a huge difference. But, yes the workforce is short of controllers and that is what needs to be fixed and COVID did not help as all training of controllers whether new or folks who had just transferred to a new facility, it all stopped. Controllers don't just get to sit down at the RADAR display and start working without direct supervision from an instructor and the checkout process is very lengthy especially at larger facilities.
GAIL'S SO CONCERNED AND SAD 😔 ALL AT THE SAME TIME. THEY HIERD GAIL BECAUSE SHE ALWAYS LOOK'S SAD & CONCERNED WITH A DRY EYE CRY WITH JUST ONE EYE 👁🗨😔😒🤣🤣🤣
Agree. The C/D concourse used by United is a filthy dump. It needs to be raised. 14 gates for international only because they make money on those routes. Detroit and Milwaukee etc not so much.
@ it’s all about political theater too. There’s WAY too much red tape in that area. For example please refer to how long it took the Silver line to be extended through IAD. that particular project took almost 20 years to complete.
I fly United very often, I think Kirby has done a great job as ceo. United at one point had the wheels coming off the track. I give Oscar Munoz alot of credit. He put the airline back on the tracks, Scott Kirby took over and put the metal to the pedal on growing the airline. Is every little thing perfect all the time (no), But the change for the better has been amazing. 110,000 employs around the world over 1,000 airplans carrying 130 million people a year. Running a global airline is something like herding cats. In my opinion, Scott Kirby will go down as one of Uniteds best CEO's ever.
They should call these pieces "CBS Mornings where CEOs don't answer the questions"
What didn’t he answer ?
They asked about the junk fees and we got a commercial as to why everyone should fly United. Also had a plug by one saying he’s a silver member.
@@1rtrickyno, he did not … he explained that there are options and choices … so you have a variety of ticket options (no bag fees , etc)…and then more full service options … he also explained very well how much money UA have invested into the product. This benefits the customer from A-Z along the entire customer journey : new planes , a first rate app, great entertainment on board , etc ….. and so the way he explained it is very customer oriented. How do you suppose by the way airlines should fund all the investments of billions? You want to have your cake and eat it, too. People don’t understand the high costs and volatility the airlines face. No one ever talks about their incredible economic impact! We should want our airlines to make lots of money because that benefits us!
That guy should be a politician. He didn't answer a single question, and was super happy about his answers even though he didn't actually answer anything.
My thoughts exactly. He reminds me of Kamala. I'm surprised he didn't say "I come from a middle class family" at some point. haha
@@Chilopoda81of course he’s answering the question … he’s explaining how it works … the fact that most people don’t take the time to understand it doesn’t mean he’s not answering the question… and Kamala did answer questions (I watched every single interview or public appearance)… you might instead want to focus on her former opponent who spews incoherent bile every single time he opens his mouth!
@@RichardRichard-g5rHer opponent is a winner. Kamala is a loser.
That's exactly what I got. No real answers.
He didn’t answer the questions
PR 101
Exactly… but the journalist let him go easy… they should have called it out.
Yes , he did - you just don’t get it
Another by-the-book CEO including the accordion hand movements.🙌🤦🏻♂
I’ve flown nearly 400k miles on United, the biggest issue if flight reliability especially with their regional partners. I’ve been delayed multiple times on Denver to Santa Fe.
Then fly spirit if they're sooo bad
Every airline had same issue
Weasel you way out of that question Scott, good job
I'm a United million miler and fly them regularly coast to coast - I think Scott Kirby has done a very nice job as CEO and that he has the airline pointed in the right direction!
I’m also a United million miler and fly them regularly coast to coast and international- I think Scott Kirby has done a atrocious job as CEO and has continued to put the airline in the wrong direction. It’s inflight product is a pathetic joke. Flight attendants are for the most part of low morale. It’s ‘woke’ DEI policies have taken a toll on moral that passengers observe. Obviously you must be in denial.
United’s improvement over the last decade is remarkable.
“After you paid for your ticket, We give the customer the option to pay a little more.” #shamed
After reading some of these comments I am glad I was not the only one to realize questions were not answered. I also thought that he should be a politician the way he evaded these questions. I guess he was not pressured to answer due to time constraints.
It is a CEO’s job to make sure key messages and strategies are communicated…I mean this is pretty basic stuff. It’s not about the question, it’s not about the answer, it’s about the message you want to deliver. Nothing unusual here!
God forbid you ACTUALLY answer the question! He should be a politician.
That is why US needs high speed rail. If you have that, these ailines will not be greedy.
United and Delta are my go to airlines
Why are we still interviewing airline CEOs? They are so out of touch with any customer that uses them. Heck, most of them don't even fly their own airlines when they travel. This guy answered absolutely zero of the questions asked and instead talked point by point pure promotional nonsense. And the hand motions were the worst. Whoever his PR person is should be fired for not controlling that.
BS. You cant have ceocjustifying when all he cares about taking every penny out of customer
Are you aware of how expensive operating an airline is ? I’m glad UA is in great financial shape because then you actually get to have a better experience!
And that money goes right back into the products and reliability you are able to enjoy! That’s the whole point! How do you think billion dollar investments get paid for ? Do you want it for free? Airlines are under tremendous cost pressures and generally it is a low margin business. If you buy hundreds of new airplanes, you pass the costs on to the customer because they are the ones that will benefit and use it …. Everyone knocks on the airlines but most people haven’t got a clue commenting on it because they simply have zero idea of how that business works
***** I just watched the 2 hour clip of all the CEO's on capital hill today. what a joke. I swear all of these executives got together at someone's beach house And ask "how can we make the flying experience a total disaster for customers? " And someone responded "we could shorten the leg room, shortened width of the seat, charged for carry-on bags and check bags , And oversale every flight..."
Air Traffic Control needs the most fixing. AMEN to that.
He would make a great politician...he didn't answer any of the questions.
Great live thanks
Airline tickets are just extremely expensive
What about the contract for flight attendants ??? They live in misery
Seems like a nice guy but too corporate. Did not answer any of the questions.... he responds constantly with "value for the customers"... when was the last time someone thought their ticket would be cheaper if they did not have a bag included back in the day when bags were included? no one.... what next we have to pay for the amount of air consumed on the flight?
Hey it's enriched oxygen to you.. coming soon on united!!... breathe friendly.
Charge money for seats is ridiculous. Especially when you’re not in first class and you economy lol
I used to fly United because I didn’t have a choice out of EWR. But now… I will go out of my way to fly United 💙
With what the Delta CEO said, makes me and a lot of people faint that he did not like the fact that people can receive the refunds that Biden put out in his administration. That’s crazy to me because it only helps the people who paid for their ticket. It seem like Delta prices are going to go up in a Trump administration 😂
Delta CEO wasn’t at this hearing. Probably had a tee time with Tom Brady.
Dulles!!!
It seem like Delta prices are going up under the Trump administration😂 people need to pay attention
Unbelievable our air traffic system is still decades old. The Gov't acted too slow on upgrading, ask Elon's team to work on this, of course it will be very difficult to upgrade. God forbid a few people die in the transition (heart attacks). Also, I just wish we had one national carrier that is luxurious instead of needing to fly private to get luxury. Nothing like luxury on a Dreamliner and A380.
As a retired controller I will tell you the system is not "decades old". There is new equipment that is excellent, software much more reliable and faster, controller displays far better than 15-20 years ago that give much better information on weather, ADS-B providing one second updates rather than 4.7 second updates in TRACON's which doesn't sound like much but it certainly makes a huge difference. But, yes the workforce is short of controllers and that is what needs to be fixed and COVID did not help as all training of controllers whether new or folks who had just transferred to a new facility, it all stopped. Controllers don't just get to sit down at the RADAR display and start working without direct supervision from an instructor and the checkout process is very lengthy especially at larger facilities.
GAIL'S SO CONCERNED AND SAD 😔 ALL AT THE SAME TIME. THEY HIERD GAIL BECAUSE SHE ALWAYS LOOK'S SAD & CONCERNED WITH A DRY EYE CRY WITH JUST ONE EYE 👁🗨😔😒🤣🤣🤣
Tip toes
This guy answers no questions just went around all the questions smh
IAD is decades late on an upgrade.
Agree. The C/D concourse used by United is a filthy dump. It needs to be raised. 14 gates for international only because they make money on those routes. Detroit and Milwaukee etc not so much.
@ it’s all about political theater too. There’s WAY too much red tape in that area. For example please refer to how long it took the Silver line to be extended through IAD. that particular project took almost 20 years to complete.
I fly United very often, I think Kirby has done a great job as ceo. United at one point had the wheels coming off the track. I give Oscar Munoz alot of credit. He put the airline back on the tracks, Scott Kirby took over and put the metal to the pedal on growing the airline. Is every little thing perfect all the time (no), But the change for the better has been amazing. 110,000 employs around the world over 1,000 airplans carrying 130 million people a year. Running a global airline is something like herding cats.
In my opinion, Scott Kirby will go down as one of Uniteds best CEO's ever.
@ bad thing is Kirby is a bean counter.