Wow. U must be putting out a bad aura to everyone you speak with. I work in a call centre and lots of people have the same experience as u how ever those with a positive outlook and a really good intro and short story have more easy customers. It’s all about what you put out to the world.
Really? I try and be like this if I have to call but I find most people on the end of customer services are extremely depressed uppity lobotomites who seem to be annoyed that they have to help you by doing their job
Take it from me, NEVER assume the sale for inbound calls. They called for a reason, they are interested already. Just answer the questions they have and advise of the products you have, then ask for the sale. And NEVER say bullshit like " oh, you need to take advantage of our special offer", way too pushy. You advise of all that straight up, say it used to be (for example) $150 and now it's $100. No offer is "special". It is what it is. Then just ask them, "do you want to go for that now?" Be honest, casual and speak to them like you would your friends. I've been doing inbound sales stuff for 11 years and this is the best approach.
@@benhenderson9407 it’s easy once you get that map in your head - just have a conversation and inform - take an appointment or order - transfer if needed. Information level isn’t any higher than brochure level. Generally less.
You know what? I want a real call with shitty reception, with the customer being an Old(easily pissed) lady whose name is not Jen and that cannot hear a word you say and you cannot either because she mumbles all her words and stubbornly refuses to repeat herself gets pissed and ask to speak to a supervisor who is gonna have the very same problem with THEN I would believe that example.
Outbound cold calling is on another level. Interrupting people (who are sceptical of sales calls in the first place) and getting them to entertain taking time out of their day to speak to you to generate an appointment is the hardest part of a sale imo.
This is a very old school approach to a sales call that almost never works in the real world. This is the kind of approach that call centres take when they have a 100 agents and therefore they will just give you a script and expect you to follow it. She needs to adopt a consultative approach to sales and be able to ask the customer the right questions and understand exactly what the customer is looking for rather than just trying to push the product on him. She also didn't sell any of the benefits of the product apart from saying that he will be saving 50 dollars. While this is a significant benefit a customer is almost never going to change his mind as easily as he did in this call. She should try outbound calling if she wants to develop her sales skills and if she wants to learn how to think on her feet.
Well I also do this all the time, assuming the sale technique. It really works for me, it helps me to pull out the real objections frm clients. Sometimes, ppl feel a bit of under pressure wen u use this technique but always try to be nice to them after the 1st objection to show them that you are here to help :D
Am currently reading a lot of business books and this is definitely an old school sales approach towards a customer. Thank you for posting this video, it is informative and has given me an idea between what a cold calling is like and letting the customer decide for himself if he wants to go for it or not. I am still a newbie when it comes to sales or just influencing the customer's decision when he is about to buy. I will read more and hope to improve my ability in sales and negotiation.
One glaring mistake here is that she asked "do you have a credit card handy?". Although this was a scripted call, the customer could have easily said "no" (and most people WANT to say no) to that question and that would be yet another blocker. Instead, she should have simply skipped to, "and which type of credit card do you have?". You cannot answer that question by saying "no", and most people would feel like they have already committed to giving her money after agreeing that getting the upgrade right away was a good idea. LONG STORY SHORT, if you're going to assume the sale, you should assume the payment as well.
It has very good points to take in consideration such as assuming the call and the rapport, however I've been a bilingual CSR for more than 12 years and once in a blue you might have a smooth call like that one, but the real deal is totally different from the office and the equipment this lady have on the video down!! lol!
Three updates for the price of one! Wow, that is some kind of smooth salesmanship. If the Navigation system worked fine during the years not updates, apparently, an update purchase was not required.
Fighting for a sale in terms of price is an uphill battle. Even if you won that battle, your future business will have the expectation that you discount your product again. Speak to the issue. What problem does the product solve? How does it make things better? Good discovery and questions should reveal the pain points for you to match up features with needs to reaffirm why they need to do this right now.
The only thing I would add to this call is, is there anything else he may need or want. Ask him about his map what he feels he is missing. Touch the motivation and pain points. Go from there.
its not that this works everytime. its just to give ideas to ppl who are new to dealing with call sales. it's not about always making the sell, its about making sure the customer understands the advantages of what you're offering. sometimes this will work, sometimes they just can't afford it.
I am really happy to announce to you that the very best team I never regret working with they are great *@Darkfeet7*on telegram he's very trustworthy and reliable bet....
It was not an objection, and if it was neither then was it addressed. It seems to me a fake call. Wish she make outbound call and talk to a customer who is late for office, or was in a meeting. I would love to learn from her how to overcome his objections or trying to call him again after he abused, threatened and hanged up.
I am really happy to announce to you that the very best team I never regret working with they are great *@Darkfeet7*on telegram he's very trustworthy and reliable bet....
I'd ask for a quote n d then ask how long will that quote be valid until. Lock down a price and time to think about it. I can always call afterwards before the end date of the quote with the quote number provided.
Hi do you have a video of an outbound call? I see you did inbound but I work in an outbound only department and people keep hanging up on me after I say hello. So any videos with outbound sales would be great
One thing that I can assure is that this wasn't a real sales customer call by the body language and confidence of the sales rep towards the customer. Plus no customer would straight away jump into buying it like that by just hearing one benefit!
I am really happy to announce to you that the very best team I never regret working with they are great *@Darkfeet7*on telegram he's very trustworthy and reliable bet....
Well, I've been selling over the phone for years and... things aren't always this smooth. More like never. But a very cute and pleasant young lady nonetheless.
I am really happy to announce to you that the very best team I never regret working with they are great *@Darkfeet7*on telegram he's very trustworthy and reliable bet....
Step-1 Build your web-based small business --- Step-2 Try to get VMProspector if you want to generate potential consumers for your home business --- Step-3 Make it easy!
Hi guys can someone help me out here. I work for a call center and we receive inbound calls as well, most calls are from people complaining about extra charges on their bills. How do I make the transition to a sale?
Many stupid people around here saying negativity about her. We all know this is some kind of mock calls, but this video shows the way how to talk or convince a customer and should be very professional being in a call center.
I have started to forward all of my telemarketing calls to my congressman Steve Chabot. I am on the National Do Not Call List left his office deal with these illegal calls.
Robot Voice Prompts: "Say your name" Robot Voice Prompts: "Say your address" Robot Voice Prompts: "Say your account number" Robot Voice Prompts: "Say your phone number" Robot Voice Prompts: "You will now be connected" Customer Service Rep: "May I have your name please?" Customer Service Rep: "May I confirm your address?" Customer Service Rep: "May I confirm your phone number?" Customer Service Rep: "May I confirm your account number?" Customer Service Rep: "Okay, how may I help you?" Me: "I just gave all that information to the Robot, why are you asking me to repeat everything I just did?" Customer Service Rep: "I'm sorry to hear that." Me: "What? I just wasted 5 minutes talking to a robot and now you too?" Customer Service Rep: "I'm sorry to hear that. How can I help you today?"
![Natti Natasha - Quiéreme Menos [Official Video]](http://i.ytimg.com/vi/R57RrTjRGxk/mqdefault.jpg)
The most pleasant customer ever! We would be lucky to have one of these a day!
Ru French?
yah, hhh. I am not sure, who are they trying to impress? the people outside such industry, obviously. I made solar sales calls, what do you do?
I had one like that man he's the stereotype of the nice guy in the room
Wow. U must be putting out a bad aura to everyone you speak with. I work in a call centre and lots of people have the same experience as u how ever those with a positive outlook and a really good intro and short story have more easy customers. It’s all about what you put out to the world.
Really?
I try and be like this if I have to call but I find most people on the end of customer services are extremely depressed uppity lobotomites who seem to be annoyed that they have to help you by doing their job
Take it from me, NEVER assume the sale for inbound calls. They called for a reason, they are interested already. Just answer the questions they have and advise of the products you have, then ask for the sale. And NEVER say bullshit like " oh, you need to take advantage of our special offer", way too pushy. You advise of all that straight up, say it used to be (for example) $150 and now it's $100. No offer is "special". It is what it is. Then just ask them, "do you want to go for that now?" Be honest, casual and speak to them like you would your friends. I've been doing inbound sales stuff for 11 years and this is the best approach.
if they call to ask questions, thats customer service. You are not there to answer questions, you are there to sell.
Yup I most definitely agree!
Thanks for this beautiful comment, I'm just about to start a carrier in inbound sales and this makes me feel better.
@@benhenderson9407 it’s easy once you get that map in your head - just have a conversation and inform - take an appointment or order - transfer if needed. Information level isn’t any higher than brochure level. Generally less.
Tomorro I'll try this, love u.
You know what? I want a real call with shitty reception, with the customer being an Old(easily pissed) lady whose name is not Jen and that cannot hear a word you say and you cannot either because she mumbles all her words and stubbornly refuses to repeat herself gets pissed and ask to speak to a supervisor who is gonna have the very same problem with THEN I would believe that example.
well they do have that, but this video might be for training purpose
LOL!! I could've written that :D
God willing you'll live long enough to be that old lady...huh?
This would have been better, rather formalise on real stuff.
Lmao😂
Outbound cold calling is on another level. Interrupting people (who are sceptical of sales calls in the first place) and getting them to entertain taking time out of their day to speak to you to generate an appointment is the hardest part of a sale imo.
This is a very old school approach to a sales call that almost never works in the real world. This is the kind of approach that call centres take when they have a 100 agents and therefore they will just give you a script and expect you to follow it. She needs to adopt a consultative approach to sales and be able to ask the customer the right questions and understand exactly what the customer is looking for rather than just trying to push the product on him.
She also didn't sell any of the benefits of the product apart from saying that he will be saving 50 dollars. While this is a significant benefit a customer is almost never going to change his mind as easily as he did in this call. She should try outbound calling if she wants to develop her sales skills and if she wants to learn how to think on her feet.
Well I also do this all the time, assuming the sale technique.
It really works for me, it helps me to pull out the real objections frm clients. Sometimes, ppl feel a bit of under pressure wen u use this technique but always try to be nice to them after the 1st objection to show them that you are here to help :D
Am currently reading a lot of business books and this is definitely an old school sales approach towards a customer. Thank you for posting this video, it is informative and has given me an idea between what a cold calling is like and letting the customer decide for himself if he wants to go for it or not. I am still a newbie when it comes to sales or just influencing the customer's decision when he is about to buy. I will read more and hope to improve my ability in sales and negotiation.
This is actually a great example!!
One glaring mistake here is that she asked "do you have a credit card handy?". Although this was a scripted call, the customer could have easily said "no" (and most people WANT to say no) to that question and that would be yet another blocker.
Instead, she should have simply skipped to, "and which type of credit card do you have?". You cannot answer that question by saying "no", and most people would feel like they have already committed to giving her money after agreeing that getting the upgrade right away was a good idea.
LONG STORY SHORT, if you're going to assume the sale, you should assume the payment as well.
Good observation dude! Highly agree.
What a chilled out customer
Thank you for the information, it has been very useful in class and BPO training.
this is really example of inbound sales. make URGENCY or overcoming objections talaga for you to get the credit card information.
- and the model of your vehicle?
- 1998 nissan tsuru
- ohh nice car
hahah
2009
This was the point I felt like she sounded disingenuous and patronizing.
I really like this call. Good call handling by the representative.
Oh this is just sooo good. I'm getting a transcript for my entire workforce to follow.....yeah workforce of muppets!
Excellent and easy to assist such customers.
It has very good points to take in consideration such as assuming the call and the rapport, however I've been a bilingual CSR for more than 12 years and once in a blue you might have a smooth call like that one, but the real deal is totally different from the office and the equipment this lady have on the video down!! lol!
Three updates for the price of one! Wow, that is some kind of smooth salesmanship. If the Navigation system worked fine during the years not updates, apparently, an update purchase was not required.
How to overcome objections: " buy the maps!!! But it now!!!...don't make me come over there!!!"
Hahahahah
Fighting for a sale in terms of price is an uphill battle. Even if you won that battle, your future business will have the expectation that you discount your product again. Speak to the issue. What problem does the product solve? How does it make things better? Good discovery and questions should reveal the pain points for you to match up features with needs to reaffirm why they need to do this right now.
speaking sounds are so relaxing
She is pretty smooth 😂
The only thing I would add to this call is, is there anything else he may need or want. Ask him about his map what he feels he is missing. Touch the motivation and pain points. Go from there.
It might be a setup but a couple of things do work in real life - assuming the sale, being nice and knowing your stuff.
top camera angle, just like you want to give a feeling being submitted to the customer :)
I am very impress with your hair
She's gorgeous
This is, simply, not real, I wish we all could overcome objections that easily.
its not that this works everytime. its just to give ideas to ppl who are new to dealing with call sales. it's not about always making the sell, its about making sure the customer understands the advantages of what you're offering. sometimes this will work, sometimes they just can't afford it.
well this is an inbound, since he called he's already in the buying frame. outbound objections would be a whole different animal
Were there any here?
I am really happy to announce to you that the very best team I never regret working with they are great *@Darkfeet7*on telegram he's very trustworthy and reliable bet....
It was not an objection, and if it was neither then was it addressed. It seems to me a fake call. Wish she make outbound call and talk to a customer who is late for office, or was in a meeting. I would love to learn from her how to overcome his objections or trying to call him again after he abused, threatened and hanged up.
All call center agents fall on the trap of speaking mechanically. I am also speaking on a personal experience.
I do outbound calls which are challenging and adventurous
fake call, just try outbound baby..
I am really happy to announce to you that the very best team I never regret working with they are great *@Darkfeet7*on telegram he's very trustworthy and reliable bet....
really a nice call.
Awesome call
shes cute and she sounds sweet :)
Ville John fucking weirdo
my left ear enjoyed
you can learn something new from this rescare acamdy program thanks rescare.
wow this is a real perfect english
I am happy with help you
I'd ask for a quote n d then ask how long will that quote be valid until. Lock down a price and time to think about it. I can always call afterwards before the end date of the quote with the quote number provided.
Sales protects are the best...
Nice roleplay
i agree with you, NEVER like this in real life lol
Good speaking
great job
Can you play the second part please - I didn't quite get that VISA number...
i loved this video
Feels like a mock call..
09 Nissan is nice af! To bad you have to update maps
very profesional ❤
Do you use different arguments according to caller's sex?
She is very beautiful and brave
Hi do you have a video of an outbound call? I see you did inbound but I work in an outbound only department and people keep hanging up on me after I say hello. So any videos with outbound sales would be great
Thank you.
One thing that I can assure is that this wasn't a real sales customer call by the body language and confidence of the sales rep towards the customer. Plus no customer would straight away jump into buying it like that by just hearing one benefit!
ok those rebuttals would almost never work
I am really happy to announce to you that the very best team I never regret working with they are great *@Darkfeet7*on telegram he's very trustworthy and reliable bet....
Fabulous
I like to hear from some one who worked with company, I like to hear from the insiders. Is this a good company to work for?
Which CC is? I've never seen a costumer who gives you his information without asking you for it first
she seemed prety happt yo get that one
Grt
to cute she shud be married, to me!!
Is this an example for the reps? Because it should be intended for the people who call in. If only they were all this nice.
Well, I've been selling over the phone for years and... things aren't always this smooth. More like never.
But a very cute and pleasant young lady nonetheless.
He sounds like Michael from GTA 5
Nice
*JOHN SMITH* IMMEDIATELY I knew it was a fake call.. that's a REALLY COMMON CALLER ID MISS xD
I am really happy to announce to you that the very best team I never regret working with they are great *@Darkfeet7*on telegram he's very trustworthy and reliable bet....
She is so cute
Step-1 Build your web-based small business --- Step-2 Try to get VMProspector if you want to generate potential consumers for your home business --- Step-3 Make it easy!
Excellent Objection Handing!
I would like to be like her
She good
deberias subir mas videos así
No way we have the same headsets
His name is John Smith and he is from Utah... well xD
Nissan Altima
Brokiesssss
Hi guys can someone help me out here. I work for a call center and we receive inbound calls as well, most calls are from people complaining about extra charges on their bills. How do I make the transition to a sale?
8 years later on my recommendation 😂 lol
1:08 she used the word 'price' which is better not to say in sales.
what word can i use instead of "Price" ?
Toilet.
Premium
Really, John Smith. You lost me right there. Pick a name not one of the most common on the PLANET. SMH
Many stupid people around here saying negativity about her. We all know this is some kind of mock calls, but this video shows the way how to talk or convince a customer and should be very professional being in a call center.
Now that's skill
Just hoping aalllllllll customers are like him 🙄
This is a nightmares.
I have started to forward all of my telemarketing calls to my congressman Steve Chabot. I am on the National Do Not Call List left his office deal with these illegal calls.
thx
John Smith is the most common name of a customer used by call centers during mock calls.
😂
Exacts throughout
0:37 have a cool car. ...that's make crazy chicks. ...xD
I cant believe that guy used these tricks on me gosh .... I hate sales people .. But thanks for the tip hope i wont fall in sales tricks next time .
Customer sounds like Donald Trump
Pam from the office?
hi my name is amina can you show me a video how to make it in a conversation sales outbound sales plz
Hahaha yeah sure, theorycally that's how it should be, but in the real world is so differnt...
After closing the video 4 times, i watched the video. No need for this type of monetization.
wow
Exacts
Inbound is easy outbound calling sucks big time
omg the profet John smith has a nissan altima 2009 the church isnt making the enough money
Do you mean Joseph Smith ?
What variety of english used?
Robot Voice Prompts: "Say your name"
Robot Voice Prompts: "Say your address"
Robot Voice Prompts: "Say your account number"
Robot Voice Prompts: "Say your phone number"
Robot Voice Prompts: "You will now be connected"
Customer Service Rep: "May I have your name please?"
Customer Service Rep: "May I confirm your address?"
Customer Service Rep: "May I confirm your phone number?"
Customer Service Rep: "May I confirm your account number?"
Customer Service Rep: "Okay, how may I help you?"
Me: "I just gave all that information to the Robot, why are you asking me to repeat everything I just did?"
Customer Service Rep: "I'm sorry to hear that."
Me: "What? I just wasted 5 minutes talking to a robot and now you too?"
Customer Service Rep: "I'm sorry to hear that. How can I help you today?"