Hi there. For Custom Light Shows, you can adjust Color Duration, which controls the length of time that one color will be displayed before changing to the next. There are a few other settings that you may find helpful, too, including Color Smoothing, which provides smoother transition between colors. You can learn more about all of the different settings and how to access them, here: cyncsupport.gelighting.com/s/article/light-shows-and-music-sync?language=en_US
Hi Alejandro. Of course! We also have this step-by-step guide on how to access, use and create Light Shows as well as the Music Sync feature, which may help you: cyncsupport.gelighting.com/s/article/light-shows-and-music-sync?language=en_US If you continue to have issues, our Support team is available to troubleshoot. Our team can be reached via phone at 1-844-302-2943. We also have a live chat feature that will also connect you with a technician. That can be accessed, here: www.gelighting.com/smart-home/contact
@@GELightingaSavantCompanyI have my light strip set up, but when I go to the music tab it don’t bring up none of this stuff. How do I get it to show up?
Hi there! The music sync feature is only available for Dynamic Effects products. If that is the product you purchased and you're still having trouble accessing the feature, please connect with Support directly through our contact form: www.gelighting.com/contact
Hello! For the best results, please make sure that your Dynamic Effects lights are updated to the latest firmware in the the Cync app. To update firmware, navigate to Settings within the Cync App and select Firmware Updates. If you continue to have trouble with the light show feature, please connect with our Support team by calling 1-844-302-2943 so we can assist further.
@@GELightingaSavantCompany Created two tickets and talked to the customer support gazillions of time and back and forth emails, finally GE engineers said they do not have Fix for this problem. It will not run the light shows in sync as you would want them to run. Irony they named this app 'Cync' which fails to synch light show. So, I have returned all of my bulbs back to LOWES store. Switched to Lifx instead, much better app they have.
Hi Stephanie. We're sorry to hear this. We'd love to help and determine what the issue might be. When you have a moment, please connect with our team at 1-844-302-2943.
Hi there. We're sorry to hear you are experiencing issues. We understand you aren’t happy with Cync Full Color Bulbs, but we're here to help troubleshoot if needed. Please reach out to us at 1-844-302-2943 so we can assist.
Can I not adjust the speed of colors on custom light shows? I like the presets just would rather have it not flashing super fast
Hi there. For Custom Light Shows, you can adjust Color Duration, which controls the length of time that one color will be displayed before changing to the next. There are a few other settings that you may find helpful, too, including Color Smoothing, which provides smoother transition between colors. You can learn more about all of the different settings and how to access them, here: cyncsupport.gelighting.com/s/article/light-shows-and-music-sync?language=en_US
@@GELightingaSavantCompany I have that light shows
Awesome stuff!!! ✨️ 💡
I have i strip plus but how do I play music on soundcloud or something it just lets me play free music like twinkle twinkle
I’m traying to sync my music but I don’t see any option
Can you help me bc I been trying to use it ever sense it came out but it never work so if you can respond to help that will be great
Hi Alejandro. Of course! We also have this step-by-step guide on how to access, use and create Light Shows as well as the Music Sync feature, which may help you: cyncsupport.gelighting.com/s/article/light-shows-and-music-sync?language=en_US If you continue to have issues, our Support team is available to troubleshoot. Our team can be reached via phone at 1-844-302-2943. We also have a live chat feature that will also connect you with a technician. That can be accessed, here: www.gelighting.com/smart-home/contact
@@GELightingaSavantCompanyI have my light strip set up, but when I go to the music tab it don’t bring up none of this stuff. How do I get it to show up?
Hi there! The music sync feature is only available for Dynamic Effects products. If that is the product you purchased and you're still having trouble accessing the feature, please connect with Support directly through our contact form: www.gelighting.com/contact
@@GELightingaSavantCompany why else would i have commented if I wasn’t having that exact issue. 💀
GE cync light show does not work ! all the bulbs in a light show goes out of synch after an hour of running it, its very frustrating !
Hello! For the best results, please make sure that your Dynamic Effects lights are updated to the latest firmware in the the Cync app. To update firmware, navigate to Settings within the Cync App and select Firmware Updates.
If you continue to have trouble with the light show feature, please connect with our Support team by calling 1-844-302-2943 so we can assist further.
@@GELightingaSavantCompany Created two tickets and talked to the customer support gazillions of time and back and forth emails, finally GE engineers said they do not have Fix for this problem. It will not run the light shows in sync as you would want them to run. Irony they named this app 'Cync' which fails to synch light show.
So, I have returned all of my bulbs back to LOWES store. Switched to Lifx instead, much better app they have.
Custom light shows don’t work…
Hi Stephanie. We're sorry to hear this. We'd love to help and determine what the issue might be. When you have a moment, please connect with our team at 1-844-302-2943.
probably the shittiest bulb i have ever used. i regret buying this product so much.
Hi there. We're sorry to hear you are experiencing issues. We understand you aren’t happy with Cync Full Color Bulbs, but we're here to help troubleshoot if needed. Please reach out to us at 1-844-302-2943 so we can assist.