Here's what happened when we met with DAN
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- Опубликовано: 28 сен 2024
- We went to Divers Alert Network (DAN) to meet with CEO Bill Ziefle and discuss what happened during our emergency in Abaco and the changes it generated to benefit divers around the world.
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It would be great if DAN would make a dive destination coverage map with no dive zones! Highlighting where places are needing improvement would cause those places to make improvements to get off the no dive list.
This is a great idea
that's actually smart
Excellent idea!
The problem is that imo, damn near every dive site outside of the US and maybe EU/Australia would be marked on that map. I think in this case it was as simple as DAN not understanding what they need to do for certain areas. If they offer you insurance to go there, it shouldn't be a no go zone...
Or at least start, the easier way, by saying "If you are in THIS region, the procedure is..."
Before DAN was born, I had the direct chamber phone numbers for every cilivian and mainly military chamber within 500 miles of my home grounds. Do that wherever I was, I had those numbers right on the front of my dive log. USCG helo would have been the most likely medevac at that time.
If you’re really looking to ensure DAN does what it’s supposed to, do the following for us plebs that don’t have a following.
Accept accounts from DAN holders that have been failed and broadcast the incident.
Don’t be accepting of them not wanting to be recorded, that’s lack of accountability.
Don’t wear their garb and say “keep the policy, they have great ideas” since ideas don’t save lives.
“We made some mistakes” does don’t excuse their FAILURES. It wasn’t mistakes they made, they failed to act.
yeah seeing him wear DAN merch after this is kinda horrible..
Sorry guys not buying it. DAN messed up.
Did I miss it or was it not mentioned how DAN did not believe you had DCS when initially calling?
Y'all are being too forgiving. I'd atleast wait until they walked the walk before letting them off and recommending them again...
These dan videos are actually making me angry. I do not think dan handled this situation well at all. It is a emergency situation and dan should be reaching out to you throughout the whole ordeal. To me it seams like its the first time they have had to deal with an emergency. I’ve spent a lot of time working as a emt in the United States so I’m not sure how medical care works when out of country. But from what i know about insurance in the USA they should not be the ones setting up emergency care. They should come in after the care has been complete to help take care of the expenses. The medical doctor should be the one handling all medical care. The only exception i could think of it if dan had doctors that are experts in diving injuries are on standby to do a consultation if you are in a area where you typically sub par medical care. The only recommendation i have for you or anyone that goes through this is if you are not getting care call the closest us embassy and tell them you are having a medical emergency and they will not treat you until you come up with money. The embassy wants to protect their citizens and they are there for emergency’s.
First of all, I don’t think anybody would have thought of calling Dan. Secondly, they should have allowed the meeting to be recorded. That would have shown their willingness to engage in transparency.
Then, what about how slow down was to even consider getting you help. Remember how they said it would take 24 hours to get an ambulance or whatever it was?
That was absolutely right. I know that when I am told that my credit card is not accepted, I don’t even think about calling up the company and saying hey, Macy’s won’t take my card. Nobody does that. And I doubt that they would have been so quick to fix everything. We never have slow they were? I am not satisfied with this video at all.
Same. They said Woody wasn't sick enough to get transported despite the Dr saying he was. Then said it'd be 24hrs, and sent forms to fill out.
Hi guys, because of your experience in Abaco and all the info you posted about DAN and such, I decided to call them about 3 weeks before my trip to Akumal (Mexico) to make sure that I had the closest and covered by DAN medical center for treating any emergency. I got the info and had a plan in place :) Thanks for helping us get great info on how to prepare and stay safe :)
You are 100% gullible youtube creators. Believed every lie from Dan
That is a good proactive approach!
They declined a recording haha I'm cancelling what a fraud.
Everything mentioned in this improvement plan is so common sense that it is shocking that DAN did not implemented it so far for such a well established agency. So either this agency is very badly managed or they don’t care about their primary goal which is saving us divers. So I am moving to Dive Assure. One might argue, we are not sure about what the other insurance providers worth? Well, I don’t see how that could be worse than the story which happened to Woody…
“Oh no someone actually called”
Idk, this just doesn’t feel right. Yes they’ve said they are going to make some great changes, but it just seems like DAN just tried to shift blame on everybody else until something stuck. So ultimately it looks like DAN did minimal wrong and the hospital and the boys made the most mistakes
We did make some mistakes. But now we all know for sure not to automatically believe a provider that is telling you DAN won’t pay. Keep DAN involved as DAN made it very clear to us that they have multiple ways to assure a provider is paid. Read the summary and link to the DAN article I just posted. It is hard to believe there are some dishonest providers out there. Sad but true.
1st Rule of Insurance: deny coverage. 2nd Rule of Insurance: blame the insured for Rule #1. 3rd Rule of Insurance
: goto Rule #1. 4th Rule of Insurance: why are you here? I told you to goto Rule #1.
That’s also my impression of that video: DAN pointed at everyone else. And their way to fix it: More phone calls. But how more phone calls improve the situation when DAN itself tells you: „we will not treat you, as you are not sick enough“, stays a mystery…
@@DIVETALK In my opinion, you shouldn't be held responsible for any mistake you did. Any dying person should not be expected to follow any procedure, no matter how simple, properly.
DAN should be way more proactive to ensure that you get rescued, no matter what, and do the paperworks afterwards. Not to mention they did not communicate well enough and simply leave you, dying and couldn't think clearly, in the dark.
checked out the dive talk website, "About Gus: He’s a Cave Diver." 😂
I'm glad to hear DAN will be helping the buddy during emergency situations! Just like Gus, when someone says we don't accept DAN we would not even question that and then we would pay.
Well done Gus, Woody and DAN.
FAIL. Dan was the insurance that refused to provide emergency services. They are guilty as sin
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@@electrictroy2010 perhaps you should fobwarch Gus and Woody's video of their meeting with DAN.
Enjoy your day :)
Wow a shirt and a hat..DAN must be awesome now
Yeh you just drank the cool aid
100% gullible youtube creators. Believed every lie from the insurance company
yeah I could not believe it when I saw the hat and shirt lol. WTF
@@pesqair I just moved on to the comments at the hat and t-shirt...mute.
Hey guys, I m so sorry about your bad experience and thank you for making the effort to improve Dan procedures. Just for the records, I had an undeserved hit and dan was amazing regarding response, solutions and coverage. My buddy did all the communication for me . He was in constant communication with DAN, focusing on my treatment. I was transported to another hospital and got hyberbaric treatment. I was given time after my recovery to complete the needed documents. I paid 0$. Super pleased and grateful for DAN. Such a relief to feel supported and guided in such demanding situations.
Wait so… they didn’t have action plans in place for popular diving locations, and it wasn’t a miscommunication to ask for the claims form to be filled out then? 👀
Well done I guess in making them make improvements.
DAN shouldn’t expect you to know the ins and outs of having health insurance that’s accepted in the country you’re traveling to. When governments are involved, EVERYTHING is subject to the phrase “Your mileage may vary”
This was so hard to watch woody advocate for Dan after seeing what they put him through
I’m just a fair person. I value organizations that are willing to take responsibility and make change.
If people are actually saying its just because you have a platform.... well.. THANK GOODNESS, because if you didn't have, maybe it could of ended worse for someone else!
I hate that you had to go through this but this is how things change and become safer.
Personally I didn't even consider they would try to take advantage of people dying, I feel so disgusted and who would consider things like this in such a stressful situation, that hospitals would potentially let you die to make some extra money. I suppose everyone needs to become more cynical.
@@teijaflink2226Bro wait to you see what life insurance policies are all about!
Any way yea DAN doesn’t have good reviews online like the good obviously spam and the bad is really bad just Google DAN reviews.
This is an absolutely crazy story and had so many variables that i hadn't considered from the first video. Glad you guys put this out there so that the next diver who is in the Barbados (or another country) knows not to fall for these shenanigans and knows how to handle the situation. the information you guys are revealing and putting out to the world is not only eye opening but perhaps even life saving for the next group to go through this. i think you guys have made a real positive impact here
'The barbados' lmao! i dont even know where woodys incident took place from memory but surely u are confusing 'the bahamas' with Barbados 🇧🇧
@@kazzykaioken8873 you are right but i was pretty close😂
YOU are gullible. DAN told these guy “No decompression chamber” for woody. They lied in this meeting to avoid accountability
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This whole thing emphasises how ESSENTIAL it is to dive with a buddy. Imagine going through all of this on your own, when you are dying...
I like that Gus says "filling up" forms instead of filling out.
I'm extremely disappointed with DAN pointing the finger, not wanting to be on video and not taking responsibility. In the past 20 years, I've had two friends go through similar incidents as you, Woody. The difference was that they did not have the monetary means that you have. DAN never reimbursed them. Then, years later, you go through a similar incident, and all of a sudden, DAN wants to make it right and reimburses you... I'm not buying their bullshit! In fact, I'm stunned that you are and that you're promoting them. Your incident was the last straw. I was waiting for this video to see what DAN's reaction was and if they would take responsibility. It was going to determine whether I would stay with DAN or make the move to dive assure. Well, the decision has been made. I'll be taking my business to dive assure.
Complete agree and I’m really sorry that happened to your friends. Are any of us really shocked that there are more cases like Woody’s? DAN literally almost killed more than one individual due to their negligence. Woody is alive because he had a good credit card. That’s it.
How many people has DAN killed that we don’t know about? How many have been severely injured because of them? This is DAN doing clean up, trying to look good because Dive Talk has a lot of subscribers and fans. They don’t actually care because if they did, these things wouldn’t have happened in the first place. I am big fans of Gus and Woody but I have consistently been shocked that they seem to put DAN on a pedestal and make it seem as though they are good guys because they’re trying to improve things (at least according to DAN). They only care now because they were finally exposed by people with a big enough audience. People’s lives are on the line, people have almost died because of their actions. I have a loved one who died because of negligence from medical professionals. It haunts me, and they are so powerful and protected my family can’t even get justice. There is zero reason why anyone should trust DAN at this point.
@@Punkmonk09 I couldn't agree more, my friend.
I didn't even know about DAN until the previous videos. I'm by no means a professional diver, having dived in Egypt, The Netherlands, South Africa and Mozambique, nobody ever asked or told me about DAN. That being said I won't bother with them after watching this. HOWEVER what I will do is be far more aware of where I'm diving and what emergency plans available are should something go wrong. So thanks for the Dive Talk.
Yes been waiting for this, the whole DAN issue has heavily affected my trust in DAN and i hope this restores it
With regards to having a hospital decline DAN and people expecting you to call DAN back I don't think many people would do that.
1) you were already through the wringer with DAN's paper work and have already felt like they didn't want to be super helpful and were more interested in covering their ass, just like a regular insurance company.
2. Since DAN is behaving like a regular insurance company, the social norms in the USA is when your insurance isn't covering your emergency you say "welp good bye to my mortgage" and you pay out of pocket. It's just what happens you can't call your insurance company and have them fight for you because in the USA the insurance companies are the bad guys.
@brandonm1088 YOU are 100% gullible. You believed every lie from DAN
@@electrictroy2010 you okay bud? You're not acting proper.
If not for your celebrity many of these issues and corrections may never have been considered. Kudos for taking the high road and seeking solutions rather than seeking a "legal" solution. That said, as I recall, the DAN support person/people were unwilling to provide assistance saying the physician was not qualified to Dx DSC. I did not hear that addresses in the list of fixes. Thanks for your dedication to the dive community. Larry
That's like saying an ER physician can't diagnose pregnancy problems because they're not an OB!
It's not a mistake, it's their business model
When a company refuses to go on the record and have their statements put in concrete, it is not for "open" communication its because they do not want to be held accountable. Sorry, you caved on where you should have stood tall. No recording no great PR for them.
Caved? Confused. There was one goal, effectuate positive change. Mission accomplished.
Check from DAN finally cleared I take it
DAN reimbursed us for all expenses months ago, as they should
I'm glad both of you have been able to use this incident to spur DAN to make changes they should have made years ago but didn't due to what I suspect is complacency. As long as a company like this is profitable, changes often won't be made unless something significant happens to threaten their bottom line. It is really a blessing something like this happened to Woody who has this platform to spur them to make these changes that I have no doubt will save lives. Hopefully DAN will continue to follow through. I do find it particularly infuriating though that DAN tried to shift the blame to Gus and Woody for not letting them know when the hospital said DAN wouldn't cover it. When in a stressful life-or-death situation, most people aren't going to dispute what the medical authorities are saying. They're going to give the credit card info and get the treatment needed. I'm glad Gus pushed back on that point, and hopefully the process will be better refined going forward.
“…as long as a company like this is profitable…”. I think this nails it. They don’t care about divers. They DO care about revenue. All this reaction is because they saw a negative revenue drop and needed to address it. The blame deflection tends to support this idea. If someone without a real platform other than, say, the BBB or random dive forums complained about an experience like this, DAN probably would give a flip and would make little to no changes.
I believe you when you say you weren't paid and it's not sponsored but honestly it does sound a bit like you drank the corporate coolaid.
Our goal is to report the changes that are generated by our incident. We hope those changes become a reality but it’s not up to us to make them happen. We hope DAN delivers on what they promised, and I believe they will.
@@DIVETALK I'm not trying to give you a hard time. I really like you guys but what you just wrote is a very different, and way more balanced message than "We love DAN, everyone should buy DAN" in the video.
@@Saboo8444 that’s weird because in the video I even said “you don’t need to buy DAN”
@@DIVETALK 2:45 - "I think it's extremely important for every diver to have DAN insurance"
@@Saboo8444 yeah Woody said that but we’re talking about dive insurance, it doesn’t matter if it’s DAN, Dive Assure, or a different company, and that’s why I added clarity towards the end…if you don’t want DAN, no problem, just stay safe out there if you’re a diver.
Finally we got the second part! I wonder how many divers without a RUclips channel and connections died or got permanent damage before you had this issue? But the unfortunate truth is that foresight benefitting the customer doesn't pay in business.
They should also make a list of unreliable and crooked health providers around the world.
It will detour most of them from messing around.
Since tourism usually brings in big $$$ for those small nations.
Guys, what you are doing and your motivation to improve the process for everybody is so great. Not being a diver (yet) myself, I thank you on behalf of all the divers 🙂.
Here's my issue....TIME IS OF THE ESSSENCE how can DAN expect you to haggle with a provider when you are in a life or death situation? If DAN cannot absolutely guarantee that treatment will be immediate and swift by the hospitals that have engaged in a contract with DAN then DAN needs to remove them as a provider of services. If Woody had of died DAN would be liable because they guaranteed service and service was not rendered immediately until "extortion" had taken place. I mean seriously, can you imagine a woman buddy trying to stand her ground and say no to the demand of a credit card all while under this enormous stress?. DAN needs to rethink their Services strategy otherwise a fatality is going to cost them dearly.
Yeah idk about this outcome
Very helpful info, thank you. I hope you will release it publicly, too.
It’s being released Friday to everyone.
Hey guys, I’ve watched all of your videos, most twice, some three times and I just love it. My girl gets so annoyed, in a funny way, cuz every morning dive talk is on while I get ready for the day. The best part, I’ve never dived!!!!! Never 😂, and now I’m a premium member!! Hahahah. My point is, the non divers love your videos as well. And…… I wouldn’t mind you guys doing long form videos/podcast or something, like Joe Rogan does, I love putting my headphones in and listening to hours of material. Anyways, thanks for everything.
I honestly have much gratitude for both of your perspectives and the idea to just improve everything. However, Woody wasn't in the position he's in, he would be gone now cause of their misjudgements. Yes, it was all lucky that in the end, Woody came out fine but its not just a matter of DAN improving, it's about them taking full accountability and everything else! I honestly believe if it was anyone but you two, DAN would not care one bit.
Very interesting video. I like you guys. Thought you should know an ad popped up during the video comparing what chickens looked like in 1957 as compared to 2024. The world is crazy, guys.😅
Do they look much different? 🤣
Guys, this is so wonderful. You're hero's, really. Because you were willing to share your experience with everyone these changes after going to save lives and streamline this emergency process. Hats off. Thank you again for always looking out for this special community. I don't dive but I'm beyond impressed with you both. ❤❤
YOU are gullible. DAN told these two “No decompression chamber” as one lay dying. They lied about what happened to avoid accountability
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Been here since the beginning, but almost never comment. Love u guys, this outcome was brilliant, by two respectful, honorable, honest and transparent parties, leading to fantastic changes for your diving community. Keep up the great work. Tip of the hat to Dan.
Gus, you’re absolutely correct. Who is going to fight the hospital and demand they take a payment they are telling you they don’t accept. Your concern is to save Woody.
idk who Dan is but i dont trust him
Thanks for shedding light on the medical (And pharmaceutical) providers out there who are looking out for themselves and not the patients. I know there are good guys out there too but its always in the emergencies that they catch you and take advantage of the extreme payout they can take advantage of. You guys rock.
AND insurance companies like DAN that try to deny medical payments when it’s needed
All of that is "DAN is going to...". I will believe it when they will.
It’s in process.
@@DIVETALK I get it, it's hard to implement changes straight away. But there was so many companies already that promised to change and nothing happened, that I'm just simple sceptic. If they will, brilliant. If they won't - won't be surprised.
Woody is a saint. DAN almost got him killed and he's still willing to rep their merch
saint or too naive?
@@viikable Saint. I don’t think a cave diver can be naive. Cave diving takes a ton of planning and critical thinking.
@@viikablebit of both
@MuttonChops24 ITS possible to be an expert in diving & naive about the liars that are corporate CEOs (and politicians). DAN denied access to the decompression chamber, and somehow convinced these two guys “We didn’t do that.”
It’s amazing really. DAN and the CEO straight-out lied.
36:00 In some states, there is a diplomatic agreement when it comes to travel health insurance. I.e. what the deal is in between the nation to be visited and your nation. Like Japan (, Bahamas) and US, "you are fully medically insured on your visa up to costs of $2m, including legal fees" etc. So it's a "we got you, bro" card, including hospital transport home, via and financed by the ministry of foreign affairs.
Just to explain some Euro nations approach. A lot of nations are excluded from this coverage, for some particular or obvious reasons. But that's how it can work, and probably the source of the random comment(s) I haven't read.
This was insightful. Thanks. I thought that it was good that it happened to you (not that I wish that on anyone) but you have a public presence and this only lead to positive changes and awareness for many divers, including people like myself who are rec divers and would otherwise take doctors comments as truth. Overall outcome was Woody is healthy and the dive community benefit. I bet other dive insurance companies are also going to have to make changes, not only DAN.
Thanks guys.
Curious if there are updates available 3 months after this video on the updates implemented.
This whole story is another reminder of how good some of us have it. If this happens in the "good" countries, there is no DAN, no credit card, no papers to fill, you're just taken care of. Need a hyper pressure chamber? The closest is there, can we use an ambulance or do we need a copter? And thats it.
But its hard to appreciate because it never makes the news and no one is making tiktok videos about it.
Our incident was in the Bahamas , just being sure you knew that.
@@DIVETALK I know, ive seen the other video, I watch all your videos. It wasnt a diss at the US healthcare system.
My point was if this happens to you in say the UK, or France, or here in Canada, you wouldnt need a 20k credit card to get care.
More precisely : As a Canadian, if I travel to the US, I just pay a small travel insurance fee and we're covered in the US. But the same insurance might not work as well in countries like the Bahamas.
@jfh667 FALSE. I’ve read 1000s of stories where Canadians or Brits or French citizens were denied medical care. In many instances they were left for Hours in the waiting area (and died).
Both the UK and Canadian Parliaments held “special sessions” because the problems had become so serious. (Nothing was fixed… govt-run health is still bad.)
It’s unreasonable to expect Gus and Woody to try to take down an organization because they had a bad time. This is how real progress gets made. Their platform put a spotlight on a huge disparity between expectations and delivery.
A lawsuit with millions in punitive damages would make FAR more change than a conversation with a CEO who won’t change anything (yes he lied). Heck just sharing the story publicly would cause major damage (loss of customers for DAN)
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I'm glad everything worked out for the best. Kodus to DAN for even taking the time to sit down with you guys and discussing the issues and doing something about them.
You guys are human! You can have all the knowledge in the world but until something happens to you, you don't know how exactly you will react or what will happen....you did what you thought was right, an honestly what most people would do in this insanely high stress situation!! You guys are awsum and no doubt this will make things a Lil easier with DAN in the future!! Keep up all the great work guys, I love watching your videos
The story that DAN gave you about the air ambulance doesn't make sense. Even if the clinic, the air ambulance, and the air port were in cahoots keeping the are fields lights off to prevent DAN from flying in, they still told you that it would take 24 hours to get you. However, the air ambulance the clinic found you was able to get you that night. This "scam" that DAN told you about doesn't even apply to the situation. So even if the clinic was getting a cut from the flight, DAN still would have had you sitting in Abaco till the next night with the bents (which DAN didn't even think you had). Even if this does happen in other situations they appear to be passing the buck on this one.
So glad y’all are doing ok. I’m not a diver but I love this! I’m glad that DAN was open to make changes and implement new things! We need more organizations like DAN in the world! Thank you DIVETALK for all the work you do to make this a safer sport for everyone!
DAN repeatedly lied. They refused to get Woody an air ambulance or decom chamber
First of all, thanks God Woody is ok and all finished with positive outcome. Also thanks Guys for reviewed and follow up your case - I hope this help others.
I just have a one comment - I heard a lot of TIPs about what to do or your budy in emergancey situation and that's ok, however what if you and your budy is in "panic mode" and can not think clear ? I had saw in many occasions people forgot own names under pressure.
I think in situation where you have contacted DAN and there are some problems like no payment acceptanse, lack of transport from remote location to the chamber or similar, in this kind of situations DAN should (as part of insurance procedure), allocate body to help you with "locals" and resolve dispute. DAN should not expect the victim or their buddy to deal with all their own challenges. If DAN add this, this would be IMO really change gamer have a support from somebody who is not involved and did this many things before. All best
*game changer. And yes DAN is expecting the people under stress to do Dan’s job of negotiating with hospitals. It’s frakking ridiculous
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I'm so glad that you guys were able to use your notoriety for good by showing ways in which DAN could improve, and also the way healthcare "professionals" in other countries will try to gouge people. A lot of people learned a lot from this unfortunate turn of events, and the diving world is better for it. I'm just sorry Woody had to go through that nightmare for it to happen.
Again I am interested in knowing ... In the Military everything was open for example Frostbite once you get it your uniform is marked because your subjectable yo get it again. are the bends the same? are you susceptible for a repeated incident after you get hit with bends?
Brilliantly explained, wonderful changes, now let’s get you guys on a world tour on those bucket list locations!
Side note: I am BASE jumping, riding in USAF fighter jets, racing Rally cars, standing on a Ice Breaker ship in the Arctic, NHRA top fuel runs are earthquake rushes, recently I took up learning how to fly solo in an UltraLite … and I am 60 yr widow. I love extreme sports cave diving would be amazing to add to my list … I live vicariously through my VR which has kick ass 360 VR RUclips channel. Please find a sponsor to do this Dive Talk World tour so I can cave dive!
See you guys are honest people so you didn't have the mindset to think like a scammer, not everyone would of thought to question the hospital and their honesty about DAN, I do love the fact that they are implementing changes so that their clients are more aware of what to do.
Lmao. They really changed their views for a t shirt and a hat.
They should at least have gotten a T-Shirt each.
I think you not calling Dan to let them know they don’t accept payment from Dan is perfectly logical. Think about it, Dan has been mostly unhelpful up to that point forcing you into self reliance, or at least reliant on the American Express card. If they’re not pulling through with solutions then why put your eggs in that basket? I apologize I don’t know each of your names off hand since I’m new here, but what if you didn’t have the second guy to rely on? What if you’re unconscious? What if you’re hit with we don’t accept payment while unconscious? Then what? They leave you on the stretcher to die? I feel like Dan has some obligation to make sure you’re going to be taken in with no bs and have their ducks in order because you might not have the second guy or an American Express card to bail you out.
I guess I’ll be the millionth comment saying, “I don’t dive, but I love listening to you guys.”. One of these days I’ll get in there, cuz the videos you guys have done on emergency incidents has actually made me more inclined to start diving. I’ve spent a lot of time in the ocean but no diving. My sister is getting her entry level cert (whatever it’s called) this summer, and after watching A LOT of y’all’s content it’s making me want to get after it.
I love how open you guys are and that DAN actually admitted some of their faults. The world would be a better place if everyone was open and recognized their own ignorances.
The world be a better place if there wasn’t so much corruption and people on the take.
@@ProBroDougB That aswell.
@ProBroDougB IT has always been corrupt. It was actually far worse in the past (1700s, 1800s)
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The ONLY thing that matters is that improvements are being made to better help people/divers that are in need of IMMEDIATE help! And it seems that BOTH SIDES are committed to making things better! Great job on both sides!
Epic stuff guys, I couldn't even swim well until a year ago. You guys begin as cave diving enthusiasts, and then become youtube reactors, and now consultants on the safe response to diving emergencies. Thanks for all you do and have done gentlemen.
Im just glad you are ok and the fact you are both teaching others.
Glad things turned out well, and DAN will improve some aspects. That said, DAN's insurance literally saved my life in the middle of nowhere.
we had an experience i did not in any way expect...while in Greece for summer we had left cousins restaurant and when we got home my eldest slipped on marble floor and landed square on her knee...we called cousin to ask what hours hospital down the street keeps he said someone is always around so we drove back it was around 2:30am drove into the alley the actual doctor came out pushing the wheelchair to get daughter...the looked at it that nothing seems broken and they set up a contingency...by the end of weekend if swelling drops likely ok if swelling goes up the would xray there monday because they dont do xrays there on weekends...if swelling goes up by next morn the would set up immediate xray at large hospital a couple hrs away...
i pulled out my wallet and her passport not knowing what the procedure or cost is and they said what r u doing...there is no cost...your kid was hurt its what we do....
i dunno, man. i mean, that first few calls you made and they're telling you 24 hours, and all these impossibilities, and forms for collection purposes, and stuff, i dont think that stuff was a mistake. It seemed pretty clear how those employees were trained to reply to you and more about penny pinching without care for your life. i doubt that will change at all.
YEEEAAAH FINALY :D i just started the video im excited to watch it :D
No transcripts? Either you guys are too nice or sadly much more likely they cut you an amazing deal
Very happy to hear they are making changes about the documents, a rep from DAN being on the call, and helping the advocate for the patient, in this case that would be Gus, in navigating the process. And I do have to agree with Woody cinnamon Poptart's are really tasty.
You did nothing wrong. You called DAN, DAN denied you care even tho you knew you needed it, so you pushed. At that point, DAN screwed you for the sake of saving a buck. DAN needs to prepare transparency while on the phone. "When you get there, call me back if you have an issue." That one sentence could have stopped this whole shitshow (trained emergency dispatcher and customer service manager) the app is a good start, but it won't help the failure at the customer service level.
Thanks for the follow up. Unfortunately, I'm not really convinced though :(
Sorry to not comment about this specific video, (even though it’s awesome and so glad you made it!) but there any way you can put up Ancient Caves up on your members only videos? I’ve been looking around for it everywhere and can’t seem to find it to watch it.
No, I’m sorry. Ancient Caves is only shown at IMAX theaters and we were not involved in the project so we have no influence over how or where it’s shown.
Ancient Caves - Exploring Devils Hole is available on RUclips
These guys are corporate now. DAN would have told anyone without a huge RUclips show die or go into serious debt lol
Im glad Woody is ok and glad you guys are able to use your platform to help ..who knows how many other divers. Thank you Gus and Woody you guys are amazing ❤🥰
Absolutely awesome video, guys. I am glad that the issues have been worked out, and DAN is making some changes and tweeking others. I am not really sure there is another channel that could have done it better. Great job guys. Looking forward to Bonaire.
Woody. As for the pink DAN Polo. Hot water, red shirt, white DAN Polo... wash thoroughly, air dry... VIOLA!
PINK DAN Polo... 😊
Vocês poderiam falar sobre, o casal de mergulhadores brasileiros, que morreram em uma caverna no México.
Wow, so much was answered here in this video. Moral of the story if you carry DAN insurance call before you dive, set up a plan, brief that plan with your buddy. Nobody can perdict the exact nature of an unexpected accident, but you should try your best especially in a foreign country.
KEY PHRASE. “Everybody “! I have never dived, and probably won’t ever. But I do watch this channel. The main thing I have learned is that it takes serious money to make any problems become safer and get anyone’s attention. Also, you have to have a big channel or name or nobody cares. That’s sad. Cause these guys are average people that anybody could be and easily bigger!
Is Woody okay? Any permanent damage or issues with diving in the future? Plans to be even more conservative in the future?
I really hope the next time that Woody apologizes (or feels like he hast to apologize)for stopping a video to make comments, that he remembers what he accomplished here by talking and communicating instead of letting ideas fester. This is going to save and improve lives
Great and very informative video.
It shows how DiveTalk grew into the community.
Still trying to get my head round a facility with a hyperbaric chamber having the bare-faced balls to say they never take DAN? But in the heart of the chaos of an emergency most people are going to accept what the hospital says. I'm glad nobody hit the blame button and consequently we will all get a better service. Good job guys!
Mogadishu: you're probably safer underwater!
Hahaha yeah that is pretty funny 😆
Okay, so hypothetically, if Woody had been diving alone, and got himself to the hospital and got the staff there in contact with DAN, he’d be dead today, right. DAN’s job was to aggressively advocate for him, and I just can’t see them doing that without Woody and Gus pushing hard on their end.
I still am not sure how DAN would of reacted to all this if it was just another joe with no platform.... Like wow healthcare in "3rd world" and off beat countries is shady.. shocker. That wasnt your main issue to begin with. What about the lack of urgency? Bad communication? ETC....
Psst, don’t address the real issues here, otherwise people might notice, that the only thing DAN did, was fingerpointing at everyone else ;)
I've been patiently and excitedly waiting for this. LOVE your channel guys. You're both to of the genuinely nicest and humble guys out there. I hope you both know that. Naysayers and critics are often the loudest and may sometimes seem to be greater in number, but they aren't. They are vastly outnumbered by the truly kind, appreciative, everyday people, with big hearts and softer spoken. We love you guys! I also love American Express, for literally saving the day by saving woody.
Almost forgot to give a BIG shoutout to DAN, for using this situation to improve and hopefully be there to save the day in the future.
DAN denied care to a paying customer (Woody). They are just as dishonest as any other megacorp
@@electrictroy2010 I understand where you’re coming from on this, however, none of us knows exactly what happened for certain. Not without actually being there as it unfolded. Maybe you’re right and maybe you’re wrong. Same goes for everyone else, including me.
That’s the first thing that came to mind, emergency action plan, start the coordination with hospitals and transportation on DAN’s behalf if anything goes wrong. Or as stated, big warning label on local providers
So iv talked about this before here safety should be number 1 as a heavy equipment operator as a pilot and as a rock climber if something happens get that person help iv been more then willing to pay for someone for the best help if it saves a life then do it
Gus you are looking great with the weight loss! Well done man.
Oh Crap.... OUR SITUATION Nice you have a Awesome Friend
OK, I have been cave diving 23 years. I have never had to seek care for diver related incident outside the USA. I would likely have fallen for the foreigners trying to gouge me. I won’t now. My Abaco trip is booked early next year. Thanks for the info and follow up guys.
Very glad you guys are OK. I don’t dive I used to cave a little when I was young. I don’t know anything about DCS but I looked it up. Two things. 1. Decompression times can be different if you are older or specifically be different for different people. 2. If you are experiencing mental effects from any sickness you can’t make good decisions without help from others. This may not have been a mistake made by Woody and Gus. It could just be physiological differences Woody was having making his deco less effective? Thank god Brian was with you. Funny thing is the problem I had with this dive was the restriction being too narrow and deep to be screwing around with your tanks. As soon as Woody got sick Gus should have at least offered to Stab him in the heart. I love this channel. Maybe because it makes me appreciate life more? Maybe because I love adventure? Could just be Gus and Woody?
🥩🤣😂
In an alternate world where you called DAN after the hospital rejected them:
Fill out these forms for admittance. We'll need your dogs employers phone number and your great grandmothers social security number. Processed within 72 hours.
I was just thinking about the state department travel advisories & then you brought it up /goosebumps
Thank you for your content ❤
Will all these changes be implemented for all of DAN including DAN europe?