I Highly dislike shopping a store I don't usually visit. It takes too long to find the items, which is where I put on puppy dawg eyes and ask for help. And later in the evenings when I have to shop a Target for food items, 1. I don't ever shop at Target personally so I don't know the store. 2. They always lock the doors at the food side so I have enter the other side of the store and walk clear across to the other side. It's frustrating. I finally downloaded the Target app and it tells me where and which aisle the items are at. I'm learning.
When im working 60-70 hrs at work i truly appreciate my spark shopper! Its never an easy order to get all my coke & water for my lunches along with all my pets food! I leave a $40 tip, but leave an extra $20 on the porch!! So if they deliver to my door & not throw it in front of the garage, they get extra for helping me! You guys are truly appreciated!!! I would never ask someone to pickup makeup & personals im picky about! I dont like looking for that stuff either! Its crazy
Hopefully it never comes back to bite me but on Door Dash shops, with customer approved substitutions, I tell the app I have the original item and just take a picture of the replacement. I call it lying to the app in my head when I do it lol
If they’re gonna make it so difficult then as long as it’s documented in the customer chat, I wouldn’t worry about it especially if you haven’t had a problem to date.
One thing I love about DoorDash in my state that I have the ability to turn shop and pay on/off when I want to but yeah I would have been mad if I had the order you guys had.
When its slow and been out for long, I either pause or end and go home...rest and then go back on because Im in a hot zone. I am also trying Ubereats just alittle more and not just relying on DD. 🎉
I always have trouble in the Dollar general I have figured out that you have to let the entire grocery list load before you go in the store. I think it is because of the metal structure of the roof that the signal is bad in the store.
What I've been doing... Tell the customer that I'm refunding the item that won't scan, when it is the right item, then ringing it up anyway. Sure, I'll lose from the app, but they'll still tip properly. Instacart does the same stuff sometimes.
It’s probably so frustrating when customers don’t respond back. I know I feel specific items, so I always have my phone in my hand when I do a Instacart or DoorDash order.
If I hit an extended dead period I wander around inside a TJ maxx that keeps me in an Instacart proximity bubble for a Stop&shop and is also surrounded by a half dozen restaurants and a Starbucks. Climate controlled and a clean bathroom.
So many Door Dashers who make YT content have been singing the same song, Lou... Instead of putting so much money into advertising (find me 1 person who can't tell you something about DoorDash) and that they should put more effort into making the shopper/delivery app so much better! I UberEats more often and I find DoorDash awkward and clunky in comparison. Heather xo
Aw, great neck Road! Is that where the supermarket was? And the delivery was going to Amityville? How many miles was that? I guess I could look that up myself lol.😂
I did a shipt order at target for a bunch of makeup, I don’t use makeup so am completely unfamiliar with the products, I was super stressed and half of it wasn’t there and the customer never responded, that was the last shipt order I did
Dollar General is the worst place for DD shop and pays. I just did one last week where the exact same thing happened and no barcodes can be read even when they are the correct barcodes. Every other store seems to work much better but Dollar General sucks
Last night was brutal where I live in Texas. $56 for 4 hours. I ended up ending my dash 30 minutes early. I was tired. My husband was like Mary from one of your past videos, yawned like 20 times in a row. 😂 I enjoy watching your videos.
They finally put Stop & Shop on DoorDash here at my market that I shop at and yesterday a fire closed it hopefully open tomorrow but worker did sound promising 😢
Hello Mary and Lou! Definitely need a coffee after that DoorDash run! ☕️ Also, if it's slow I would call it but keep apps on because I always have an good order come through. Like really because I'm close to home. I end up accepting it!😂😂
But especially even if you have like a 20 minute drive home, give or take; you could be done, but keep an eye out in case there’s one going in your direction so it’s not dead miles.
I rarely do discount stores or even warehouse stores. It’s such a hassle due to inventory. Last year I had - what should have been- an easy drug store DD order. A card - a gift bag and another items I can’t recall. The store had nothing that was on the original order and no substitutes offered and the damn app wouldn’t let me substitute anything! After 20 min of trying my HARDEST to get it done the app just wouldn’t. I told the customer I was un -assigning and why . IC is much easier when substituting. With DD it’s a nightmare. We can bend over backwards but sometimes we can only do so much and the KARENS out there need to understand that.
I get it work can be stressful and getting frustrated is a normal thing. Things don’t always go your way. But as a customer who is paying for white glove service - I would expect my dasher to do a little more to provide the best service possible. If an item is not available I would expect a professional shopper to find the closest possible substitutes for my item. Part of being a shopper is knowing your stores and having general knowledge of items available. You don’t have to be an expert but try to provide above & beyond service for your customers!
I disagree. At stores that dont carry a normal inventory it is extremely frustrating to “guess” a good substitution as I don’t know your personal likes. Discount stores are horrendous. All the shoppers can do is send a pic and communicate. Plus DoorDash app isn’t great at substituting any products. Instacart is - DD is not. We shoppers can only do so much.
Customer service is about the end customer. I enjoy the content of this channel and again I acknowledge that their feelings of frustration are normal for workers in any industry. I just did not love the sentiment that the customer should have shopped for the items themselves. When I am paying for a service I expect that a professional shopper will be willing to problem solve and work to overcome obstacles to deliver me the best service possible. You can blame the store, the customer or the app all you want but without all three this industry wouldn’t exist for gig workers.
Try being a shopper for a day and you too would be frustrated by what you may encounter. I think their frustration is completely normal. And I would have done worse than them by cancelling this entire order while in the middle of it because of the lack of replacements. The amount of money vs my time/effort wouldn’t have been worth it. And this is just my opinion.
I Highly dislike shopping a store I don't usually visit. It takes too long to find the items, which is where I put on puppy dawg eyes and ask for help. And later in the evenings when I have to shop a Target for food items, 1. I don't ever shop at Target personally so I don't know the store. 2. They always lock the doors at the food side so I have enter the other side of the store and walk clear across to the other side. It's frustrating. I finally downloaded the Target app and it tells me where and which aisle the items are at. I'm learning.
I would have thrown the whole store out of the window with this first shop 😂
When im working 60-70 hrs at work i truly appreciate my spark shopper! Its never an easy order to get all my coke & water for my lunches along with all my pets food! I leave a $40 tip, but leave an extra $20 on the porch!! So if they deliver to my door & not throw it in front of the garage, they get extra for helping me! You guys are truly appreciated!!! I would never ask someone to pickup makeup & personals im picky about! I dont like looking for that stuff either! Its crazy
Yes, I would’ve lost my marbles if I had to do that order. I probably would’ve canceled it in the middle of shopping. 14:12
OMG I’ll be so stressed out doing a order like that without the section and the module. God bless you guys.
I would unassigned dollar general lol fuck that.i feel your frustration lol
I work at Target, the item limit in self checkout is to help prevent theft.
The doordash shopping app is trash!! I absolutely hate it. Not user friendly at all!!
it sucks doordash was messing up like that. good thing instacart saved you at the end. love to see these ride-along's.
Hopefully it never comes back to bite me but on Door Dash shops, with customer approved substitutions, I tell the app I have the original item and just take a picture of the replacement. I call it lying to the app in my head when I do it lol
If they’re gonna make it so difficult then as long as it’s documented in the customer chat, I wouldn’t worry about it especially if you haven’t had a problem to date.
One thing I love about DoorDash in my state that I have the ability to turn shop and pay on/off when I want to but yeah I would have been mad if I had the order you guys had.
How do you do that on DD?
That herbal essences shampoo was travel size, it would be with all the travel items.
When its slow and been out for long, I either pause or end and go home...rest and then go back on because Im in a hot zone. I am also trying Ubereats just alittle more and not just relying on DD. 🎉
I always have trouble in the Dollar general I have figured out that you have to let the entire grocery list load before you go in the store. I think it is because of the metal structure of the roof that the signal is bad in the store.
What I've been doing... Tell the customer that I'm refunding the item that won't scan, when it is the right item, then ringing it up anyway. Sure, I'll lose from the app, but they'll still tip properly. Instacart does the same stuff sometimes.
You guys are driving me crazy 😝
I love Lou asking the dude about the pop tarts 🤣 I really wish we could get more answers from customers when there's a crazy order
It’s probably so frustrating when customers don’t respond back. I know I feel specific items, so I always have my phone in my hand when I do a Instacart or DoorDash order.
If I hit an extended dead period I wander around inside a TJ maxx that keeps me in an Instacart proximity bubble for a Stop&shop and is also surrounded by a half dozen restaurants and a Starbucks. Climate controlled and a clean bathroom.
I chuckle when Lou always puts orders 6 feet from front door.
New Yorkers anxiety 😮 .. not that serious
So many Door Dashers who make YT content have been singing the same song, Lou... Instead of putting so much money into advertising (find me 1 person who can't tell you something about DoorDash) and that they should put more effort into making the shopper/delivery app so much better! I UberEats more often and I find DoorDash awkward and clunky in comparison. Heather xo
Aw, great neck Road! Is that where the supermarket was? And the delivery was going to Amityville? How many miles was that? I guess I could look that up myself lol.😂
I did a shipt order at target for a bunch of makeup, I don’t use makeup so am completely unfamiliar with the products, I was super stressed and half of it wasn’t there and the customer never responded, that was the last shipt order I did
Dollar General is the worst place for DD shop and pays. I just did one last week where the exact same thing happened and no barcodes can be read even when they are the correct barcodes. Every other store seems to work much better but Dollar General sucks
Dollar general can be rough.
Hi all happy Friday night and I just wanted to say that you all amazing Supporter
Thank you
Last night was brutal where I live in Texas. $56 for 4 hours. I ended up ending my dash 30 minutes early. I was tired. My husband was like Mary from one of your past videos, yawned like 20 times in a row. 😂 I enjoy watching your videos.
You guys are all lucky that you have somebody to go with. That sounds much less boring.
They finally put Stop & Shop on DoorDash here at my market that I shop at and yesterday a fire closed it hopefully open tomorrow but worker did sound promising 😢
Wow crazy
Hello Mary and Lou! Definitely need a coffee after that DoorDash run! ☕️ Also, if it's slow I would call it but keep apps on because I always have an good order come through. Like really because I'm close to home. I end up accepting it!😂😂
But especially even if you have like a 20 minute drive home, give or take; you could be done, but keep an eye out in case there’s one going in your direction so it’s not dead miles.
I rarely do discount stores or even warehouse stores. It’s such a hassle due to inventory.
Last year I had - what should have been- an easy drug store DD order.
A card - a gift bag and another items I can’t recall. The store had nothing that was on the original order and no substitutes offered and the damn app wouldn’t let me substitute anything!
After 20 min of trying my HARDEST to get it done the app just wouldn’t. I told the customer I was un -assigning and why .
IC is much easier when substituting.
With DD it’s a nightmare.
We can bend over backwards but sometimes we can only do so much and the KARENS out there need to understand that.
I love watching y’all videos.. I recently started spark .. since doordash is slow here for now
On slow days, which there have been plenty recently, I definitely tough it out.
Cool shades, Lou😎
Thank you!
Hi Lou and Mary how are feeling today.
Doing great!!
I get it work can be stressful and getting frustrated is a normal thing. Things don’t always go your way. But as a customer who is paying for white glove service - I would expect my dasher to do a little more to provide the best service possible. If an item is not available I would expect a professional shopper to find the closest possible substitutes for my item. Part of being a shopper is knowing your stores and having general knowledge of items available. You don’t have to be an expert but try to provide above & beyond service for your customers!
I disagree. At stores that dont carry a normal inventory it is extremely frustrating to “guess” a good substitution as I don’t know your personal likes.
Discount stores are horrendous. All the shoppers can do is send a pic and communicate. Plus DoorDash app isn’t great at substituting any products. Instacart is - DD is not.
We shoppers can only do so much.
White glove service ? Convenience is not white glove.
Customer service is about the end customer. I enjoy the content of this channel and again I acknowledge that their feelings of frustration are normal for workers in any industry. I just did not love the sentiment that the customer should have shopped for the items themselves. When I am paying for a service I expect that a professional shopper will be willing to problem solve and work to overcome obstacles to deliver me the best service possible. You can blame the store, the customer or the app all you want but without all three this industry wouldn’t exist for gig workers.
Dollar general is a crap hole
Try being a shopper for a day and you too would be frustrated by what you may encounter. I think their frustration is completely normal. And I would have done worse than them by cancelling this entire order while in the middle of it because of the lack of replacements. The amount of money vs my time/effort wouldn’t have been worth it. And this is just my opinion.
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Hi guys ❤ hope u are well
We are! Thank you!
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Wooohooo