*FAQs & INFO - PLEASE READ!!!!* ✅ BEFORE cutting your cord, verify that your Air Fryer model number is on the list! ✅ AFTER cutting the cord, MAKE SURE YOU DISCARD the cord you cut off! VERY DANGEROUS to use! ✅ Some viewers are buying a new air fryer now and just selecting a different replacement product (so they don't have to wait for a new air fryer). Here are the air fryers I personally own and love : amzn.to/3lZDB9H ✅ Live outside of US/Canada/Mexico? → They say it's just North America... another viewer thought it could be the different voltage? Another viewer just went thru Amazon UK to get a refund. ✅ Some viewers are saying that their Amazon order history shows a different model # than what they actually own. BE SURE TO LOOK underneath your air fryer to confirm the model number!
I believe the Caribbean is also considered North America, as well as Central America (I know that sounds confusing) is also considered North America, but you are correct that the voltage can be different, so I am not sure those areas are included. Residents should check with Cosori.
My Cosori CP158-AF is one of the recalled ones, I did everything they ask, cut the cable and took the photos and I started filling out the form, when I tried to send it I could not because Puerto Rico is not included, my air fryer worked fine, I'm going to fix the cable and continue using it
Finished my recall registration. I opted for a replacement air fryer. It's a good air fryer. Things happen. I applaud their efforts in taking care of their customers.
Totally agree. I only started air frying in 2021 after watching Kathy's videos. I bought the Cosori per her recommendation. I love it and am not concerned at all about the replacement Cosori. I pulled out some sweet potato fries tonight to add to my dinner. Ooops! I don't have an air fryer now! Noooo! Hope the replacement gets here quickly.
My husband greeted me on the 23rd, when I crawled out of bed, with the recall notification that he had heard on the news. I checked online for the affected model numbers and was very relieved to see that my dual blaze was not on the list! Phew! I love that machine so much and bought it on your recommendation. Thanks for providing this timely and very important message on your channel for your many followers.
Same here! My old Cosori broke ( handle broke off the basket) and I ordered the 6.8 quart Dual Blaze , mainly because of the larger size. I absolutely love it! Was so glad mine was not part of the recall.
Your videos got me to choose Cosori, which I appreciate. I got the email from Cosori on the 23rd, immediately registered it, and today I received an email telling me to check my address and dispose of my old one… I’m ok with this process and look forward to my new Cosori. I give them a heck of a lot of credit and appreciate them voluntarily recalling these. I have nothing negative to say.
I had registered mine when I bought it. I received an email from them regarding the recall and I also received an email from Amazon where I purchased it. I registered for the replacement yesterday and received an email from them today for an additional photo. That was a fast review of my registration. I am anxiously waiting for my replacement. I love my Cosori and have no reservations on using the new one.
Sandy Elder- Hi Sandy from our farm in New Hampshire. Yes I have the CP158-AF . I had purchased it from Amazon, used the unit twice and put it away fro the winter, as I cook a lot on our kitchen wood stove. On the 23rd, Amazon emailed me with instructions on how to contact Cosori, which I did. Cosori did mention that I may not receive another CP158-AF, should they run out. An alternate unit will be shipped. That is ok with me. Good customer service and nice to see this video to help Cosori owners navigate the recall process. ~ Diane
James Cagney- After 30 years in electronics, I set my Cosori on our cold kitchen wood stove cast cook top. or outside on the picnic table. If it catches on fire in the house, we have a cathedral ceiling, so not going anywhere. But folks should use commonsense.
I'm finding the photo issue really confusing. It would be nice if they specified the format and filetype they want of it. I'm not great at picture taking and it wouldn't take snapshots from my smartphone as is. :-(
Linda B- Yes, the Cosori team emailed me back three times, asking me to take a new photo. Each time, they were not satisfied with the quality of the photo. The last time they said they wanted the "back" photo, because they could not see the cut cord. I have a Kindle, not a smart phone, so I have NO idea the size or clarity of the photo. Something is not right. Anyone else I forward a Kindle photo to has no problem uploading the picture. Cosori has not contacted me again. Maybe I'll receive a replacement. Maybe I won't. At this point, I am losing interest. ~ Diane
Hi Kathy: I called them today and finally got through. They were very kind and helpful. I don't know why but for some reason it just wasn't going through on my computer. However, while I had them on the phone, they helped me get through the steps to getting the air fryer registered. They sent me the registration number, and everything went through. I was so upset but now I am back to being a very happy camper. Thank you for all your help and the great video.
Oh my gosh, I did not realize there was a recall until I saw the video from you! You don’t know how hard it was to cut the cord, literally, but I did. I filled out the registration form, took pictures and submitted the form. Thank you so much for informing us about the recall! I hate it that I’m not going to be able to use my fryer as I use it every single day! Love your videos, especially with the kiddos involved!
Totally didn't know about this until I saw this! Thank you for this PSA. I'm sorry for those this affects, but good to see the easy replacement steps! This issue is a reminder that all appliances need to be used with caution & supervision.
Thank you, Cathy. It took me tons of time to do the registration online. I just wish the registration form would SHOW where mistakes are in the form. I had to go through the form several times - something I missed, or printed out incorrectly, etc. - but didn’t know until I COMBED THROUGH the WHOLE FRICKING THING! (Can you tell that I was frustrated?!!😊) There should be a message for each incorrect entry, so we know what is missing/wrong! I have the shaker reminder on my machine, but the model number is included in the recall. Sigh! Cutting the cord and re-taking the photos with it…! I suspect my form will be refused! BACK to the drawing board!!!
@@osakarose5612 If you don’t work with computers, I get it. I guess you would have to go through the phone registration process and mail the information to the address they would give you. I’m 80 and have been using computers for over 40 years. Some websites/forms are just not built well. No forethought about what could go wrong in them.
Thank you Cathy, its because of you that I started cooking with the cosori air fryer and I love your cook book. I registered my cosori for recall on Feb.25th after I saw it on our local news, it is now April 19th and I am still patiently.... waiting for my replacement fryer.
Sage, I received mine in 5 days. Be sure to check you spam folder for emails from Cosori. They may have need more information or better photos from you. I was so impressed with their service. 🍀
It’s been 4 months now. I’ve send it back in Feb. At the beginning of June I received email saying “process is done, this is the tracking #, and enjoy!” Enjoy what? Tracking number doesn’t works. When I’ve reached the delivery company they told me they have not receive the air fryer replacement yet (!). It’s now middle of June. Not only Cosori recall is a joke but if they think I’ll buy whatever it’s called Cosori again, well…think again. This Air fryer was a gift to someone. It is so embarrassing.
Hi. Did you ever receive your air fryer? I was going to do the recall but once I saw that I had to cut the cord I wanted to know first of I will really get one
YES - mine is the first model on the list. It will be very hard to live without it. The most difficult part will be to take and upload the photos. I have an older smart phone and an older laptop. We are an OLD couple who use the air fryer (since sept 2021) so much to make cooking meals easy. If I have trouble with the registration I will try calling or just go out and buy a new one- but I LOVE this model - perfect size for our meals and for the space on my counter. Not happy - but SO MUCH THANKS to Cathy for this video.
I love my Cosori and will definitely purchase again. Got an email from Cosori and my recall replacement will be shipped in 48 hours (submitted Friday). Very impressed. Also received notification from Amazon later in the day.
I really appreciate this video! I bought my cosori per your recommendation and I have been so happy with it- so sad that mine has been recalled, but I’ll be sticking with cosori!
I submitted all my information last night, so sad to be without an air fryer but also thankful that nothing happened. Hopefully it will not take too long. It’s great seeing a company that is proactive in serving their customers.
My husband told me about the recall, but fortunately I had just upgraded to the cosri a few months ago from another brand so I'm safe but super impressed with the action taken by the company. Thanks for all the information you provide.
I registered for my replacement and uploaded my pictures on Thursday. Today I received my tracking number that my replacement has shipped. I think that's pretty good customer service! Good job, Cosori!
They seem to be fast if you are in the US. Canada not so much. I registered mine first day as well and finally called them yesterday. I was told I should receive my replacement on April 29th.
Wanted to let you know that I had two recalled Cosori air fryers. So, Cosori replaced the red small one with the updated Pro ll larger 5.8. I chose the Cosori air fryer indoor smart grill, over twice the price, for my son instead of another air fryer. Corsair did me good. Thanks for all the recommendation and the videos.
Good morning from New Hampshire! As a retired corporate Senior Buyer, I am pleased to see the Cosori recall and the clear instructions on how to replace the affected units. Also you have done a great job of assisting your viewers with this process. I have CP158-AF, but did not use it over the winter. I bought the air fryer to use in the summer to keep the heat out of the kitchen , along with a 6 qt Instant Pot. Otherwise, living in the NH woods, my winter goal is to "keep" the heat in the kitchen by using our vintage kitchen wood stove and propane range oven for baking. I will say that I like the convenience and concept of an air fryer, especially for sweet potato fries and fish. When my replacement arrives, I intend to follow your channel for tips and recipes. Thanks again for posting this video. ~ Diane
Cathy, you are just the very BEST!! 💞💯👑Thank you for going through all the trouble making this video and making it so easy to get the right information as well as a walk-through of how to register. There can be a lot of hype, panic and misinformation during recall of products and you gave us everything we need in a nut shell! I registered according to your instructions and already received an email from Cosori acknowledging my registration and providing the registration number etc. Now I'm waiting for the replacement air fryer and wonder how I'm going to prepare food for the next 6-8 weeks because my air fryer worked very hard everyday and I'm sure it would have been okay because if it didn't blow up by now, it won't!!😅 Having said that, hats off to Cosori to take this drastic measure for the sake of their customers' safety.👒🎶
Marina Coertze- I never got to use my Cosori very much. I'm a farm wife and had put it away for summer use. Do you have an Instant Pot? I use mine, along with conventional cooking to warm up our New Hampshire home. Sheet pan recipes ( found on You Tube) are another way to make easy meals. I hope your air fryer replacement arrives soon. ~ Diane
Thank you for posting this video! Sending it along to a friend that was having trouble submitting hers. I already submitted mine the day I got the email notification from Cosori. I really appreciate that Cosori was so proactive. Miss my air fryer already!
You are one of my favorite cooking channels. I bought an air fryer after watching you. I absolutely love it. I only checked for the air fryer recall because of you. And I have a model that is being recalled! THANK YOU! You are the best.
Fortunately my is not part of the recall, it’s a 4 qt model. I would like to thank you for taking the time to inform us of the recall. Il is a “wonderful” value added service you provide! Awesome! 🇨🇦
I’m from UK and I saw the recall on their socials on 23rd Feb. The recall doesn’t include UK but I have the model CP158-AF thats been recalled. I contacted Amazon UK and they agreed to refund. I loved my air fryer 😢, had it for a year and its been so good and easy to use.
The Amazon agent I spoke to today said they had been in touch with Cosori and been reassured that the ones sold in UK were unaffected. I don't understand why they would agree to refund. I imagine they must have been bombarded with requests and have since sought clarification.
@@beecee4435 Interesting info from Amazon. It would not take too long for them to put something on the website saying UK not affected. Nothing on Trading Standards or the EU product safety website.
Thanks Kathy for making this video to reach more people. I was gifted a Cosori and I gifted someone else a Cosori because I love the brand that much. Both need to be recalled :( Safety first of course. At least the process to recall the device was very easy and streamlined. Best wishes.
Mine is a recall. Boo-Hoo! Thank you for helping with all the info and what you need to do. I love my Cosori and still will trust them. It is a great company.
Great Instructions Cathy! FYI- When I hit “submit,” a message popped up that the recall for my unit was already in process. What??? !!! Called Cosori “hot line.” Waited an hour behind 240+ other callers. Fortunately, I did not close the screen with my completed form! Nice lady finally answered and told me to add a “1” onto the batch number, then hit submit again. Did that. Registration accepted! Received email confirmation. If a similar glitch happens when trying to submit your form, do not exit the screen! You will lose everything entered before you get your phone assistance.
I'm sure Cosori doesn't want to lose their customer base they've gotten from their super fans like our favorite Air Frying chef here and their followers! Plus, it's nice to know they are taking responsibility for their products. I thought the era of honest business was dead and gone.....it's nice to see this company taking care of its products and those that use them. And of course, Ms. Cathy is always keeping us all INFORMED about everything going on in the world of air fryers and cooking with them. She's just as wonderful, to pass on all this information. You know she's one of the GREAT "toobers" when she takes care of her viewers and fans!! All Hail The Queen of Cosori!!! 👸
Finally, they got back to me and they're shipping me a new one. I have a little tip to everyone. The basket on the old casauri that been recalled. I took the handle off the insert and saved it as an extra basket. I'm not sure which unit I'm going to get, but maybe some of you can save the entire pull out basket as a second basket, but I know that taking the handle off the insert will serve as a second basket while throw it away. Mine looks brand new. Have a good day everyone and happy air frying
My original air fryer, the 5.8 was on the list. But last Black Friday I had bought a Dual Blaze and the 5.8 was retired to the garage, awaiting my decision on what to do with it. I don’t have tons of counter space and with just two of us, the DB is plenty. So I cut the cord of the 5.8 and chose the dehydrator as a replacement because I didn’t need anything else available. I’m happy to not be without an air fryer while waiting for the dehydrator.
I rec'd an email from Cosori. My recall registration is completely finished. I just verified my address for them. I LOVE my Cosori. I use it 6-7 days a week. So, yes, I'm already going thru withdrawal.😔 I think Cosori's decision is commendable. Great customer service!
I frequent your channel often and found out about recall here. Thanks for that. Registered last Sunday and received approval by email this morning. Mine is being prepared to ship. This works and is not a scam.
Registered mine the 1st day and already half way through the review process. Having withdrawn symptoms but grateful for Cosori's customer service and allegiance to the safety of their customers~
Allegiance? No, they waited until more than 200 customers reported fires and burning, ncluding personal injury and property damage. They had no choice but to recall or get heavily fined (and sued).
Hi Kathy, Thanks for putting this up. I am in the UK and we have a cosori air fryer CP158-AF (which we absolutely LOVE btw) however having checked online it doesn't look like the UK is included in any return programme at this time and I am wondering if its because we run on 220v here so the wiring (which appears to be the issue) will be different. However I will be keeping an eye on things to see if the UK gets added to the list. Thanks again for putting out great content 👍
Yes, it's definitely been confusing for our friends in Europe who have air fryers of the same model! I know some are contacting Amazon.uk and asking for a refund. But that is a good point... different voltage could be the reason they are not recalled.
Thank you Kathy for your video and tips on the Cosori recall! Your instructions were fantastic and easy to follow! You have a terrific gift for teaching and instruction. Thank you!
Thanks, Cathy! This is a great service to your viewers. Somehow I missed it on the news, so score one for RUclips, and your channel in specific! (Now to figure out a substitute meal for dinner, because I just cut that cord...!)
Hi Cathy, I have been on chat with Amazon UK this morning. I thought I would share their reply:- Amazon takes product safety very seriously. The manufacturer has notified us that the recall only impacts models found in the US, Canada and Mexico and does not impact models found in Europe. If this changes we will inform you of any such recall for your purchases. Regards Bill
In the UK we don’t seem to have been affected but it is worth checking occasionally in the coming weeks. Thank you for sharing your answer from Amazon.
@@margking5482 Cosori has stated that none of the models on sale in the UK are affected by the recall. 'The recall ONLY involves those models manufactured for and sold in the U.S., Canada and Mexico,' Cosori said in a statement. 'This does not impact the models manufactured for and sold in other regions, including UK, Europe, Asia and Australia. 'All of COSORI products are rigorously and routinely tested for consumer safety and are in full compliance with UK & European CE standards. Please rest assured to continue to use it.'
Hello it means they are not dangerous ? I am going to buy one of those which was recalled in USA. I’m thinking of buying them in Slovakia or in Turkey. So if I buy them in these countries it means they are not dangerous even though they are the same model with those which were recalled.
Thanks for all your work on this. I’ve had mine for 18 months, as a lifetime WW member I use it daily. My husband wasn’t happy about the replacement wait time and ordered me another, the newer one, which I got today. I’ve already used it twice today and can’t wait to get the replacement so I can run both for bigger meals. Love your channel!
Correction I misspoke when saying Amazon would email, there are some who didn’t get an email. My apologies. Original post - Thank you for talking about this and not ignoring it. I had purchased mine on Amazon and that is how I learned about it via an email from it. So anyone who got theirs that way if you didn’t get an email you are safe. I was bummed because I work 2 full time jobs my air fryer makes all my meals so it gave me the opportunity to purchase a newer smaller version to use while I wait. Ideal, no, i work two jobs for a reason but I can’t go without one so I’m choosing to look at it as my opportunity for a newer one with fancier features lol.
@@EFR1616 purchased mine from Amazon and no email, but next time going to Amazon website after seeing recall notice on Facebook, Amazon notified me in big lettering near top on Home Page that an item I had purchased was recalled (included photo of the Cosori AF that I had purchased).
Amazon was very quick about notifying me on my recalled Cosori, so I immediately followed all of the steps to get a new one. The one aspect of this, which I'm not happy about, is they cannot guarantee that I will get a white one instead of black. It wasn't the easiest to get white in the first place, so hopefully Cosori will follow-through with good customer service. I had been using my air fryer for just about everything: breakfast and dinner! So, you're right. I'm going through withdrawal.
Yes that would be my issue too. Wouldn't want a big black box in my tiny kitchen, the white looks lovely though. Thankfully, so far in the UK I've not had a recall notice.
Update #2: I just received my replacement Cosori. It took 30 days from the day I first made my claim until I received it this morning. My original air fryer was the 3.8 qt model. They replaced it with the bigger Pro Gen2 5.8 qt air fryer. Needless to say, I am happy with the replacement. It is a better model than my original.
I just came across this video and I’m happy I did. I have 2 Corsori air fryers. I will definitely check tomorrow on both. Thanks so much for your attention to detail and tenacity about the recall for the Air fryer. I will update you when I check them. Thanks for letting us know.👏🏼👏🏼👏🏼👏🏼
THANK YOU SO MUCH CATHY!!!!! I was acting like a teenager groaning and moaning because I didn’t know how to do the recall. You answered all of my questions and I have submitted my information. I am looking forward to receiving the new air fryer and continuing to follow your channel❤❤❤. PS I am a grown women, lol.
Thank you for the information. I submitted my request and received my replacement in 8 DAYS!! So happy. I really missed my favorite kitchen appliance. 😊❤
UPDATE ON MY REPLACEMENT: Just had the replacement delivered! Took only 9 days days from start to finish! (JUNE 5 applied online- & delivered June 13). So happy. Can start Air Frying again. 🎉
Mine was on the list. I've already ordered a new one from Amazon (they notified me the other day), once it gets here I'll take the steps to get the old one replaced and then I'll have two air fryers. Not a problem since there are times I wish I had two so I could have the main dish and sides going at the same time anyway. 😅 Thanks so much for the clear steps! The original notice didn't have any of the extended information, only that you'd have to take a picture and cut the cord. I probably would have done that and then thrown away the air fryer not knowing I'd need more than the one picture.
I can't believe that its been over three weeks and after two calls to the center, there has been NO MOVEMENT WHATSOEVER by Cosori. Needless to say, I am very dissatisfied because I had to stop using the machine in order to cut the cord and so I am without the air fryer which I use almost daily. How can I trust this company, particularly when they SAID they would move swiftly (within 5 business days)?
took way too long for me. I lost my pacient and bought a insta pot air fryer . , sorry i wont be buying cosori again. and i really did like their air fryer.
I read about the recall on a local news site and started my recall registration right away. A few days after submitting all the info including pictures of my air fryer with the electrical cord cut off they sent me an email approving the registration and telling me I could dispose of the old unit because they would be shipping me a new one. And then there was nothing and they had no email address to reach them at and when I tried to call I was put on hold for an endless amount of time. Update: Today I received a replacement air fryer that was larger and better than the old one. The whole process only took 3 weeks and now I feel a bit foolish for whining about how long it was taking. Cosori truly stepped up and did what they promised. I am now a satisfied customer.
It's sad to not use my favorite appliance for so long, but am happy they are being overly cautious. One bonus is if you get another one, you will probably have an extra basket now!
Does anyone know why the recall only applies to Canada, USA and Mexico? My air-fryer has one of the recalled model numbers, but I live in France (I have the European voltage version with a French plug). So, I guess I'm OK, but I don't feel very comfortable. By the way, when you cut your power cord off your air-fryers be careful what you do with them - if a child plugged it in to an outlet they could shock themselves with the bare end.
I have read a lot about this, on reddit there is a user who seems to be knowledgable, the actual problem is inside the unit where the power cord connects to the electronics of the air fryer, and it is only on the 110v units. He went on to say it is a poor connection and there is inadequate or no heat insulation on the connection on the older 110v models. The wiring is different for 220v so they do not have the same problem. And as you probably know electrical safety requirements are much more stringent in the UK/Europe lol
From U.K. Have just contacted Amazon about return /replacement of my unit. My model no. is CS158-AF..so is definitely on the recall list. Initially they implied the U.K. was not affected but after telling them there have been instances where U.K. customers have received refunds or replacements, they eventually conceded to a refund. I also made it clear I was nervous about using said unit for fear of fault or worse. All said and done, I will definitely be purchasing another Cosori.
Hi Cathy, well done to you and to Cosori for putting this out there. I'm slightly concerned and confused though as I'm pretty sure I have the model without the Shake button on the left but I'm in the UK. I bought it from Amazon UK, does that mean it's ok , do you think? I do hope so because sorting it out through the method you demonstrate would be very difficult for me! Love your channel and thanks again for this alert.
I too bought from Amazon UK. They have just reassured me and said, although my machine's model number is on the list, the problem does not affect those bought in UK and it is safe to use. Thanks Kathy for the heads up 👍
@@hannamccarthyh yeah, I must confess the Daily Mail wouldn't be my go-to for accurate reporting. Looking at other comments I think I'm going to carry on using with caution, observation and unplugging when not in use.
I submitted my information online on February 28 and just today, April 13, I received an email stating my replacement is being processed so will take anywhere from 6-8+ weeks to be processed and shipped. What!? This means I will be without the use of my air fryer for up to 4+ months! Ugh! Well, at least I am getting a brand new one. By the way, I had a RED air fryer and was given the option to wait up to 6 months for the same color or I could take the BLACK air fryer as a replacement which are in stock now. This is taking wayyyyyy too long.
I was so excited that it arrived earlier than they stated, and once received, my replacement arrived with the box punched in on one side and the air fryer is damaged. The plastic on one side of the air fryer is cracked with chunks of broken plastic pieces loose. Sigh.
Thank you so much for your step by step explanation . The hard part for me on the recall is to cut thcord. Felt like I cut umbilical cord from my baby.😢
When I was looking to upgrade from my basic air fryer I came across some reviews of the Pro that mentioned melting and fire hazard. I got the Pro II instead. Looks like I lucked out.
Thanks Dear,..I can't live without my airfryer and this video was very helpful...wonderful that the manufacturer is stepping up replace defective units...
Checked my unit and it is on the recall list..I must have a airfryer and 6-8 weeks without one just doesn't work..so upgraded to another Cosori with accessories...will gift the replacement unit..thank you,Dear for all the info to help me pick my next Cosori!
I just happened upon it as I've been a big fan of yours... wasn't aware of the recall. But, I double then triple-checked to confirm that mine was one of the ones to be recalled. I just submitted mine for review. I'm hoping that all goes well.
I just bought my first airfryer and subbed to your channel at the time. Thx for doing this! Cool channel! Mine is a Gourmia. Very good to hear about the replacement-and their initiative to correct the issue!
@@willy2051 I met all requirements back in February and still have not received my replacement (it hasn't even shipped). They don't even have tracking information. Terrible company - I'll never buy another Cosori product
Sorry you had a bad experience with Cosori but my experience was very good. I sent all required information and received the same size replacement shortly after
I do not have a Cosori because I could not find one locally when I bought my air fryer, but I want to comment this is a great service from Cathy and Cosori.
Cathy, you are a treasure! I shuddered when I heard about the recall as I use my Cosori daily…mine is the later model, the CP358, YEA! But my sister’s is one of the recalled ones…I have forwarded your video to her…so bravo, once again, for helping us!
Thank you for posting this video. Very informative and easy to understand. Love all your videos. They too are informative and easy to follow. My husband thanks you for all the new ideas to cook. ❤
I had to stop my submission ... when I realized that it might be 8 weeks for a replacement, I went to Amazon and ordered a backup! It's supposed to be delivered tomorrow so THEN I can go back and do the submission ... We are NOT a household that can live without one. Thanks for all the details.
@@osakarose5612 I'll just save it for when my oldest moves out this year. It will not go unused LoL. Maybe he can use it in his room and see what it's like when his mom's not there to clean it ... 😆
I bought my Corsori after doing due diligence and research on the product and also watching these videos. Mine has been recalled and I have received confirmation etc. My question was on disposal, but after listening carefully to you my question has been addressed. I will hold off heading to the recycling depot but you have at least hinted we do not have to package up and return ‘to sender’. Believe it or not, I have only just thrown original box and packaging into the recycle bin a couple of weeks ago! Thought I was safe as I loved the product. That being said, even though I have requested the replacement fryer I am very hesitant and suspicious of future reliability. I am a tad elderly and live on my own and I want that faith in the product back again before using. My diet has gone downhill exponentially since losing my appliance. Too much fuss to bother with my stove and oven!😅
Cosori has done an admirable job executing the recall. Fortunately I've got the top-input model, purchased on Amazon. I receive random questions from purchasers and it only took 5 minutes on the internet to find Corsori's protocol for a full refund.
Hello can I ask you what’s recall? I was going to buy the model she had been using. Now if there is recall it means it’s dangerous to buy? I live in Slovakia and it’s sold here in the store. That recalled model. Why would they sell it if it turned out that it’s not safe now. Could you please help me understand. Should I buy that previous one she was using ?
@@hilalozen_ they discovered a potential fault themselves and issued a recall of a few models that were sold in Canada and the USA. As far as I am aware there have not been any serious fires as a result of the faulty wires in those models. I’m only one person so obviously look to other sources. However, I am so happy with and confident in this manufacturer that I bought a second, smaller air fryer and that purchase was made after the recall. I am cautious by nature and would not have bought from them if I regarded their products as dangerous. I also have smart bathroom scales from the same manufacturing group. They sell several models so you should find one suitable for you.
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*FAQs & INFO - PLEASE READ!!!!*
✅ BEFORE cutting your cord, verify that your Air Fryer model number is on the list!
✅ AFTER cutting the cord, MAKE SURE YOU DISCARD the cord you cut off! VERY DANGEROUS to use!
✅ Some viewers are buying a new air fryer now and just selecting a different replacement product (so they don't have to wait for a new air fryer). Here are the air fryers I personally own and love : amzn.to/3lZDB9H
✅ Live outside of US/Canada/Mexico? → They say it's just North America... another viewer thought it could be the different voltage? Another viewer just went thru Amazon UK to get a refund.
✅ Some viewers are saying that their Amazon order history shows a different model # than what they actually own. BE SURE TO LOOK underneath your air fryer to confirm the model number!
I believe the Caribbean is also considered North America, as well as Central America (I know that sounds confusing) is also considered North America, but you are correct that the voltage can be different, so I am not sure those areas are included. Residents should check with Cosori.
I can still order a dual blaze with no risk???
My Cosori CP158-AF is one of the recalled ones, I did everything they ask, cut the cable and took the photos and I started filling out the form, when I tried to send it I could not because Puerto Rico is not included, my air fryer worked fine, I'm going to fix the cable and continue using it
I'll stick the garden hose through the window and have it ready just in case
CP - 358 - AF is safe,right?
Thank YOU for creating this video! You SHOULD get compensated for doing all this work from COSORI! ❤🙏🏻
and being made in China, what are the odds the new batch will have something wrong too? :)
Mine is not included on the recall, but I was very impressed with Cosori for being proactive on behalf of their customers!!❤
Proactive? People have been reporting about this for almost 2 years.
@@CoroaEntertainment sorry, I had no idea
To minimize future lawsuits...I'll only be satisfied after receiving the replacement air fryer the earliest possible
Don’t be impressed they are telling me my model doesn’t match the picture I took in order to get out of the recall.
@@randyjsingh I’m so sorry. That really stinks!
Finished my recall registration. I opted for a replacement air fryer. It's a good air fryer. Things happen. I applaud their efforts in taking care of their customers.
Totally agree. I only started air frying in 2021 after watching Kathy's videos. I bought the Cosori per her recommendation. I love it and am not concerned at all about the replacement Cosori. I pulled out some sweet potato fries tonight to add to my dinner. Ooops! I don't have an air fryer now! Noooo! Hope the replacement gets here quickly.
Total cash refund is the way to go and buy another make.
Did you get a new one yet?
I followed all of the recall steps and got an acceptance from Cosori on March 4th and I still don't have a replacement. I wonder how long it takes?
My husband greeted me on the 23rd, when I crawled out of bed, with the recall notification that he had heard on the news. I checked online for the affected model numbers and was very relieved to see that my dual blaze was not on the list! Phew! I love that machine so much and bought it on your recommendation. Thanks for providing this timely and very important message on your channel for your many followers.
Same here! My old Cosori broke ( handle broke off the basket) and I ordered the 6.8 quart Dual Blaze , mainly because of the larger size. I absolutely love it! Was so glad mine was not part of the recall.
Cosori uses Teflon (PTFE). Hope you never get a pet bird, or have kids....
@@energeticsoulhealer888 Everybody uses teflon!
@@williamjackson5942 there are stainless steel interior air fryers.
Your videos got me to choose Cosori, which I appreciate.
I got the email from Cosori on the 23rd, immediately registered it, and today I received an email telling me to check my address and dispose of my old one…
I’m ok with this process and look forward to my new Cosori. I give them a heck of a lot of credit and appreciate them voluntarily recalling these. I have nothing negative to say.
I had registered mine when I bought it. I received an email from them regarding the recall and I also received an email from Amazon where I purchased it. I registered for the replacement yesterday and received an email from them today for an additional photo. That was a fast review of my registration. I am anxiously waiting for my replacement. I love my Cosori and have no reservations on using the new one.
Sandy Elder- Hi Sandy from our farm in New Hampshire. Yes I have the CP158-AF . I had purchased it from Amazon, used the unit twice and put it away fro the winter, as I cook a lot on our kitchen wood stove. On the 23rd, Amazon emailed me with instructions on how to contact Cosori, which I did. Cosori did mention that I may not receive another CP158-AF, should they run out. An alternate unit will be shipped. That is ok with me. Good customer service and nice to see this video to help Cosori owners navigate the recall process. ~ Diane
Be afraid.
Be very afraid.
James Cagney- After 30 years in electronics, I set my Cosori on our cold kitchen wood stove cast cook top. or outside on the picnic table. If it catches on fire in the house, we have a cathedral ceiling, so not going anywhere. But folks should use commonsense.
I'm finding the photo issue really confusing. It would be nice if they specified the format and filetype they want of it. I'm not great at picture taking and it wouldn't take snapshots from my smartphone as is. :-(
Linda B- Yes, the Cosori team emailed me back three times, asking me to take a new photo. Each time, they were not satisfied with the quality of the photo. The last time they said they wanted the "back" photo, because they could not see the cut cord. I have a Kindle, not a smart phone, so I have NO idea the size or clarity of the photo. Something is not right. Anyone else I forward a Kindle photo to has no problem uploading the picture. Cosori has not contacted me again. Maybe I'll receive a replacement. Maybe I won't. At this point, I am losing interest. ~ Diane
Hi Kathy: I called them today and finally got through. They were very kind and helpful. I don't know why but for some reason it just wasn't going through on my computer. However, while I had them on the phone, they helped me get through the steps to getting the air fryer registered. They sent me the registration number, and everything went through. I was so upset but now I am back to being a very happy camper. Thank you for all your help and the great video.
Oh my gosh, I did not realize there was a recall until I saw the video from you! You don’t know how hard it was to cut the cord, literally, but I did. I filled out the registration form, took pictures and submitted the form. Thank you so much for informing us about the recall! I hate it that I’m not going to be able to use my fryer as I use it every single day! Love your videos, especially with the kiddos involved!
just curious if you have received your replacement yet? I have been waiting since Mar 4 - I miss my air fryer!!!!
Totally didn't know about this until I saw this! Thank you for this PSA. I'm sorry for those this affects, but good to see the easy replacement steps!
This issue is a reminder that all appliances need to be used with caution & supervision.
You're welcome!
Thank you, Cathy. It took me tons of time to do the registration online. I just wish the registration form would SHOW where mistakes are in the form. I had to go through the form several times - something I missed, or printed out incorrectly, etc. - but didn’t know until I COMBED THROUGH the WHOLE FRICKING THING! (Can you tell that I was frustrated?!!😊) There should be a message for each incorrect entry, so we know what is missing/wrong!
I have the shaker reminder on my machine, but the model number is included in the recall. Sigh! Cutting the cord and re-taking the photos with it…! I suspect my form will be refused! BACK to the drawing board!!!
@@osakarose5612
If you don’t work with computers, I get it. I guess you would have to go through the phone registration process and mail the information to the address they would give you.
I’m 80 and have been using computers for over 40 years. Some websites/forms are just not built well. No forethought about what could go wrong in them.
Oh no, that is a bummer!
Thank you Cathy, its because of you that I started cooking with the cosori air fryer and I love your cook book. I registered my cosori for recall on Feb.25th after I saw it on our local news, it is now April 19th and I am still patiently.... waiting for my replacement fryer.
Sage, I received mine in 5 days. Be sure to check you spam folder for emails from Cosori. They may have need more information or better photos from you. I was so impressed with their service. 🍀
It’s been 4 months now. I’ve send it back in Feb. At the beginning of June I received email saying “process is done, this is the tracking #, and enjoy!” Enjoy what? Tracking number doesn’t works. When I’ve reached the delivery company they told me they have not receive the air fryer replacement yet (!). It’s now middle of June. Not only Cosori recall is a joke but if they think I’ll buy whatever it’s called Cosori again, well…think again. This Air fryer was a gift to someone. It is so embarrassing.
Hi. Did you ever receive your air fryer? I was going to do the recall but once I saw that I had to cut the cord I wanted to know first of I will really get one
Hi, I did receive my air fryer the end of April. I was the same as you, did not want to cut off the cord but it is necessary so chop it off!
YES - mine is the first model on the list. It will be very hard to live without it. The most difficult part will be to take and upload the photos. I have an older smart phone and an older laptop. We are an OLD couple who use the air fryer (since sept 2021) so much to make cooking meals easy. If I have trouble with the registration I will try calling or just go out and buy a new one- but I LOVE this model - perfect size for our meals and for the space on my counter. Not happy - but SO MUCH THANKS to Cathy for this video.
You are welcome. So sorry that it requires some techy stuff. I know this can be a block for some people!
@@osakarose5612 A neighbors child would probably be happy to do it in exchange for a small snack and a thank you...
As soon as I saw the post, I thought of you. Thanks for being so quick about letting your followers about the step by step process 👏🏽
I love my Cosori and will definitely purchase again. Got an email from Cosori and my recall replacement will be shipped in 48 hours (submitted Friday). Very impressed. Also received notification from Amazon later in the day.
Wow wow!
Wow that's awesome! I submitted mine on Thursday and it's still under review. Hoping for good news soon!
Wow mine has been under review for 10 days!
@@almostmelissa4533 same here. 10 days as of today, did you receive any updates?
I really appreciate this video! I bought my cosori per your recommendation and I have been so happy with it- so sad that mine has been recalled, but I’ll be sticking with cosori!
Thanks for getting the word out! Our local radio station posted the recall on the 23rd. I’m glad you’ve also let us know.
I submitted all my information last night, so sad to be without an air fryer but also thankful that nothing happened. Hopefully it will not take too long. It’s great seeing a company that is proactive in serving their customers.
Try giving them a call? Their website gives this hotline info: 888-216-5974 Monday-Friday, 8 AM - 5 PM EST
@@osakarose5612 I had to complain to them, that I can't be air fryerless for their mistake. They are super slow
I got mine within a week!
@@michellewinter100 what model did they give you? Mines being processed so im curious as to what model we're getting instead
@@michellewinter100 I received mine too
My husband told me about the recall, but fortunately I had just upgraded to the cosri a few months ago from another brand so I'm safe but super impressed with the action taken by the company. Thanks for all the information you provide.
should not have sold it in the first place.
I registered for my replacement and uploaded my pictures on Thursday. Today I received my tracking number that my replacement has shipped. I think that's pretty good customer service! Good job, Cosori!
They seem to be fast if you are in the US. Canada not so much. I registered mine first day as well and finally called them yesterday. I was told I should receive my replacement on April 29th.
I got my replacement in two weeks. They have a very clear time line process to show you where you are at during the process.
Wanted to let you know that I had two recalled Cosori air fryers. So, Cosori replaced the red small one with the updated Pro ll larger 5.8. I chose the Cosori air fryer indoor smart grill, over twice the price, for my son instead of another air fryer. Corsair did me good. Thanks for all the recommendation and the videos.
Cathy! THANK YOU SO MUCH for taking the time to put out this information and showing us step by step what to do. I just sent in my registration! ☺️
I received my replacement in less than a week, thanks to your great instructions! Thank you.
Good morning from New Hampshire! As a retired corporate Senior Buyer, I am pleased to see the Cosori recall and the clear instructions on how to replace the affected units. Also you have done a great job of assisting your viewers with this process. I have CP158-AF, but did not use it over the winter. I bought the air fryer to use in the summer to keep the heat out of the kitchen , along with a 6 qt Instant Pot.
Otherwise, living in the NH woods, my winter goal is to "keep" the heat in the kitchen by using our vintage kitchen wood stove and propane range oven for baking. I will say that I like the convenience and concept of an air fryer, especially for sweet potato fries and fish. When my replacement arrives, I intend to follow your channel for tips and recipes. Thanks again for posting this video. ~ Diane
I was impressed with the process. This makes me always want to keep using Corsori
Cathy, you are just the very BEST!! 💞💯👑Thank you for going through all the trouble making this video and making it so easy to get the right information as well as a walk-through of how to register. There can be a lot of hype, panic and misinformation during recall of products and you gave us everything we need in a nut shell! I registered according to your instructions and already received an email from Cosori acknowledging my registration and providing the registration number etc. Now I'm waiting for the replacement air fryer and wonder how I'm going to prepare food for the next 6-8 weeks because my air fryer worked very hard everyday and I'm sure it would have been okay because if it didn't blow up by now, it won't!!😅 Having said that, hats off to Cosori to take this drastic measure for the sake of their customers' safety.👒🎶
Marina Coertze- I never got to use my Cosori very much. I'm a farm wife and had put it away for summer use. Do you have an Instant Pot? I use mine, along with conventional cooking to warm up our New Hampshire home. Sheet pan recipes ( found on You Tube) are another way to make easy meals. I hope your air fryer replacement arrives soon. ~ Diane
Oh thank you most Wonderful Person. You have guided this old man from your first casting on RUclips. Thank you again
Yay - you are so welcome!
I think you did a wonderful service taking the time to show cosori owners what steps to take to to assure they properly get a new air fryer.
Thank you for posting this video! Sending it along to a friend that was having trouble submitting hers. I already submitted mine the day I got the email notification from Cosori. I really appreciate that Cosori was so proactive. Miss my air fryer already!
Thank you for talking the time to do this! Your guidance was very helpful! 👍
You are one of my favorite cooking channels. I bought an air fryer after watching you. I absolutely love it. I only checked for the air fryer recall because of you. And I have a model that is being recalled! THANK YOU! You are the best.
Fortunately my is not part of the recall, it’s a 4 qt model. I would like to thank you for taking the time to inform us of the recall. Il is a “wonderful” value added service you provide! Awesome! 🇨🇦
I’m from UK and I saw the recall on their socials on 23rd Feb. The recall doesn’t include UK but I have the model CP158-AF thats been recalled. I contacted Amazon UK and they agreed to refund. I loved my air fryer 😢, had it for a year and its been so good and easy to use.
You are very lucky, they are refusing to refund mine !
The Amazon agent I spoke to today said they had been in touch with Cosori and been reassured that the ones sold in UK were unaffected. I don't understand why they would agree to refund. I imagine they must have been bombarded with requests and have since sought clarification.
@@beecee4435 Interesting info from Amazon. It would not take too long for them to put something on the website saying UK not affected. Nothing on Trading Standards or the EU product safety website.
They say it's just North America... another viewer thought it could be the different voltage? Others are finding success getting Amazon UK to refund.
Thanks Kathy for making this video to reach more people. I was gifted a Cosori and I gifted someone else a Cosori because I love the brand that much. Both need to be recalled :( Safety first of course. At least the process to recall the device was very easy and streamlined. Best wishes.
Hard to give away even?
Mine is a recall. Boo-Hoo! Thank you for helping with all the info and what you need to do. I love my Cosori and still will trust them. It is a great company.
Great Instructions Cathy! FYI- When I hit “submit,” a message popped up that the recall for my unit was already in process. What??? !!! Called Cosori “hot line.” Waited an hour behind 240+ other callers. Fortunately, I did not close the screen with my completed form! Nice lady finally answered and told me to add a “1” onto the batch number, then hit submit again. Did that. Registration accepted! Received email confirmation. If a similar glitch happens when trying to submit your form, do not exit the screen! You will lose everything entered before you get your phone assistance.
Thanks so much Kathy. I have the “safe” model. I love my Cosori and I’m happy I don’t have to “cut the cord.”
They’re a great company
I'm sure Cosori doesn't want to lose their customer base they've gotten from their super fans like our favorite Air Frying chef here and their followers! Plus, it's nice to know they are taking responsibility for their products. I thought the era of honest business was dead and gone.....it's nice to see this company taking care of its products and those that use them.
And of course, Ms. Cathy is always keeping us all INFORMED about everything going on in the world of air fryers and cooking with them. She's just as wonderful, to pass on all this information. You know she's one of the GREAT "toobers" when she takes care of her viewers and fans!!
All Hail The Queen of Cosori!!! 👸
WHEN I SAW THE RECALL YESTERDAY,
I INSTANTLY THOUGHT OF YOU!!
Finally, they got back to me and they're shipping me a new one. I have a little tip to everyone. The basket on the old casauri that been recalled. I took the handle off the insert and saved it as an extra basket. I'm not sure which unit I'm going to get, but maybe some of you can save the entire pull out basket as a second basket, but I know that taking the handle off the insert will serve as a second basket while throw it away. Mine looks brand new. Have a good day everyone and happy air frying
My original air fryer, the 5.8 was on the list. But last Black Friday I had bought a Dual Blaze and the 5.8 was retired to the garage, awaiting my decision on what to do with it. I don’t have tons of counter space and with just two of us, the DB is plenty. So I cut the cord of the 5.8 and chose the dehydrator as a replacement because I didn’t need anything else available. I’m happy to not be without an air fryer while waiting for the dehydrator.
Yay!
Get the replacement and gift it?
I rec'd an email from Cosori. My recall registration is completely finished. I just verified my address for them. I LOVE my Cosori. I use it 6-7 days a week. So, yes, I'm already going thru withdrawal.😔 I think Cosori's decision is commendable. Great customer service!
Time to check out the Ninja brand air fryer ................................................
@@FJF119read reviews. Ninja has terrible reviews. Not reliable and they don't support like cosori.
Personally not a fan of the Ninja I tried with the round basket. These are the ones I have tried/used that I like: amzn.to/3lZDB9H
I frequent your channel often and found out about recall here. Thanks for that.
Registered last Sunday and received approval by email this morning.
Mine is being prepared to ship. This works and is not a scam.
Thanks Cathy. This video was so helpful in filling out the recall information.
Registered mine the 1st day and already half way through the review process. Having withdrawn symptoms but grateful for Cosori's customer service and allegiance to the safety of their customers~
Allegiance? No, they waited until more than 200 customers reported fires and burning, ncluding personal injury and property damage. They had no choice but to recall or get heavily fined (and sued).
Hi Kathy, Thanks for putting this up. I am in the UK and we have a cosori air fryer CP158-AF (which we absolutely LOVE btw) however having checked online it doesn't look like the UK is included in any return programme at this time and I am wondering if its because we run on 220v here so the wiring (which appears to be the issue) will be different. However I will be keeping an eye on things to see if the UK gets added to the list. Thanks again for putting out great content 👍
I am the same
@@annycarchrie2013 same here!
I was wondering the same here in the Netherlands. I have emailt them and hope to hear soon.
Yes, it's definitely been confusing for our friends in Europe who have air fryers of the same model! I know some are contacting Amazon.uk and asking for a refund. But that is a good point... different voltage could be the reason they are not recalled.
I'm the same too. Will contact Corsori on Monday and see what they say about UK models. Thanks for letting us know.
Thank you Kathy for your video and tips on the Cosori recall! Your instructions were fantastic and easy to follow! You have a terrific gift for teaching and instruction. Thank you!
Thanks, Cathy! This is a great service to your viewers. Somehow I missed it on the news, so score one for RUclips, and your channel in specific! (Now to figure out a substitute meal for dinner, because I just cut that cord...!)
Hi Cathy, I have been on chat with Amazon UK this morning. I thought I would share their reply:-
Amazon takes product safety very seriously. The manufacturer has notified us that the recall only impacts models found in the US, Canada and Mexico and does not impact models found in Europe. If this changes we will inform you of any such recall for your purchases.
Regards Bill
In the UK we don’t seem to have been affected but it is worth checking occasionally in the coming weeks. Thank you for sharing your answer from Amazon.
Thanks for sharing this. Please if you have an update please post it.
@@margking5482 Cosori has stated that none of the models on sale in the UK are affected by the recall. 'The recall ONLY involves those models manufactured for and sold in the U.S., Canada and Mexico,' Cosori said in a statement. 'This does not impact the models manufactured for and sold in other regions, including UK, Europe, Asia and Australia.
'All of COSORI products are rigorously and routinely tested for consumer safety and are in full compliance with UK & European CE standards. Please rest assured to continue to use it.'
Hello it means they are not dangerous ? I am going to buy one of those which was recalled in USA. I’m thinking of buying them in Slovakia or in Turkey. So if I buy them in these countries it means they are not dangerous even though they are the same model with those which were recalled.
Thanks for all your work on this. I’ve had mine for 18 months, as a lifetime WW member I use it daily. My husband wasn’t happy about the replacement wait time and ordered me another, the newer one, which I got today. I’ve already used it twice today and can’t wait to get the replacement so I can run both for bigger meals. Love your channel!
Mine was recalled, two days after I notified them and went through the steps I received an email that they will replace it.
Thank you! Thank you! You couldn’t have made it any clearer or easier. We appreciate you so much.
Mine is already on its way! They made it easy . I appreciate there acknowledging the issue.
Correction I misspoke when saying Amazon would email, there are some who didn’t get an email. My apologies. Original post - Thank you for talking about this and not ignoring it. I had purchased mine on Amazon and that is how I learned about it via an email from it. So anyone who got theirs that way if you didn’t get an email you are safe. I was bummed because I work 2 full time jobs my air fryer makes all my meals so it gave me the opportunity to purchase a newer smaller version to use while I wait. Ideal, no, i work two jobs for a reason but I can’t go without one so I’m choosing to look at it as my opportunity for a newer one with fancier features lol.
Not necessarily, purchased mine on Amazon and didn't get an email
@@casandravianey oh wow! Thanks for correcting me.
@@EFR1616 purchased mine from Amazon and no email, but next time going to Amazon website after seeing recall notice on Facebook, Amazon notified me in big lettering near top on Home Page that an item I had purchased was recalled (included photo of the Cosori AF that I had purchased).
Amazon was very quick about notifying me on my recalled Cosori, so I immediately followed all of the steps to get a new one. The one aspect of this, which I'm not happy about, is they cannot guarantee that I will get a white one instead of black. It wasn't the easiest to get white in the first place, so hopefully Cosori will follow-through with good customer service.
I had been using my air fryer for just about everything: breakfast and dinner! So, you're right. I'm going through withdrawal.
Ah, so sad!
Yes that would be my issue too. Wouldn't want a big black box in my tiny kitchen, the white looks lovely though. Thankfully, so far in the UK I've not had a recall notice.
the ones they are sending are red
@@ligmajohnson1746 How do you know that?
Thank you again for ALWAYS caring about your subscribers.
Thank you so much for this video ! I appreciate how concise and covering every step of the process.
Very simple to do! I love my air fryer, but it sure was difficult for me to “cut” the cord!! Patiently waiting for the replacement air fryer!
Ah, I know. Such a bummer!
Me too! I held my breath as the scissors clamped down! I sure hope the replacement arrives quickly!
Did they tell you right away. I filled it out and hit submit but tge nothing. I doubt I will get a replacement.
@@marylogue7478 I would resubmit…it should reply that it has been accepted….if not, call the customer service number!
@@jann3443 They say replacement is max 6-8 weeks! Yuck! Have to use my oven 😢😢
Update #2: I just received my replacement Cosori. It took 30 days from the day I first made my claim until I received it this morning. My original air fryer was the 3.8 qt model. They replaced it with the bigger Pro Gen2 5.8 qt air fryer. Needless to say, I am happy with the replacement. It is a better model than my original.
Oh I would LOVE an upgrade! Really miss cooking with my air fryer .
I just came across this video and I’m happy I did. I have 2 Corsori air fryers. I will definitely check tomorrow on both. Thanks so much for your attention to detail and tenacity about the recall for the Air fryer. I will update you when I check them. Thanks for letting us know.👏🏼👏🏼👏🏼👏🏼
THANK YOU SO MUCH CATHY!!!!! I was acting like a teenager groaning and moaning because I didn’t know how to do the recall. You answered all of my questions and I have submitted my information. I am looking forward to receiving the new air fryer and continuing to follow your channel❤❤❤. PS I am a grown women, lol.
Poor Landfills, 2 million recalled air fryers!! That's tons of garbage.
Did the recall and got a thank you email am waiting for a second email from Cosori that I should get in 5-7 business days
Great!
Thank you. I studied for weeks before I purchased it. I know you are disappointed. I listened to all your comparisons. Thanks for all you do.
You're welcome
Thank you for the information. I submitted my request and received my replacement in 8 DAYS!! So happy. I really missed my favorite kitchen appliance. 😊❤
Yay!
UPDATE ON MY REPLACEMENT:
Just had the replacement delivered! Took only 9 days days from start to finish! (JUNE 5 applied online- & delivered June 13).
So happy. Can start Air
Frying again. 🎉
Wow wow! ❤️
I have one, did everything on the recall, waiting for a new one
I followed the directions you provided and got my new fryer in less than a mouth….. Thank You
Mine was on the list. I've already ordered a new one from Amazon (they notified me the other day), once it gets here I'll take the steps to get the old one replaced and then I'll have two air fryers. Not a problem since there are times I wish I had two so I could have the main dish and sides going at the same time anyway. 😅 Thanks so much for the clear steps! The original notice didn't have any of the extended information, only that you'd have to take a picture and cut the cord. I probably would have done that and then thrown away the air fryer not knowing I'd need more than the one picture.
Glad it was helpful - sounds like you have a great plan there!
I can't believe that its been over three weeks and after two calls to the center, there has been NO MOVEMENT WHATSOEVER by Cosori. Needless to say, I am very dissatisfied because I had to stop using the machine in order to cut the cord and so I am without the air fryer which I use almost daily. How can I trust this company, particularly when they SAID they would move swiftly (within 5 business days)?
Anything ever get figured out?
took way too long for me. I lost my pacient and bought a insta pot air fryer . , sorry i wont be buying cosori again. and i really did like their air fryer.
I read about the recall on a local news site and started my recall registration right away. A few days after submitting all the info including pictures of my air fryer with the electrical cord cut off they sent me an email approving the registration and telling me I could dispose of the old unit because they would be shipping me a new one.
And then there was nothing and they had no email address to reach them at and when I tried to call I was put on hold for an endless amount of time.
Update:
Today I received a replacement air fryer that was larger and better than the old one. The whole process only took 3 weeks and now I feel a bit foolish for whining about how long it was taking. Cosori truly stepped up and did what they promised. I am now a satisfied customer.
Thank you, I bought the second model that's not in recall off your recommendations! Good call
It's sad to not use my favorite appliance for so long, but am happy they are being overly cautious. One bonus is if you get another one, you will probably have an extra basket now!
Ah, I know! If they send the CP358 as the replacement, the basket for the CP158 won't work. They are slightly different sizes. 🙄
Overly cautious?
You want your house burnt down with your kids inside before it becomes an issue ?
Does anyone know why the recall only applies to Canada, USA and Mexico?
My air-fryer has one of the recalled model numbers, but I live in France (I have the European voltage version with a French plug). So, I guess I'm OK, but I don't feel very comfortable.
By the way, when you cut your power cord off your air-fryers be careful what you do with them - if a child plugged it in to an outlet they could shock themselves with the bare end.
They say it's just North America... another viewer thought it could be the different voltage? Another viewer just went thru Amazon UK to get a refund.
I have read a lot about this, on reddit there is a user who seems to be knowledgable, the actual problem is inside the unit where the power cord connects to the electronics of the air fryer, and it is only on the 110v units. He went on to say it is a poor connection and there is inadequate or no heat insulation on the connection on the older 110v models. The wiring is different for 220v so they do not have the same problem. And as you probably know electrical safety requirements are much more stringent in the UK/Europe lol
@@harryrobinson713 Thank you for your message. That is very helpful to know.
Your video is EXCELLENT…….VERY well done……appreciate you so much!!!
From U.K. Have just contacted Amazon about return /replacement of my unit.
My model no. is CS158-AF..so is definitely on the recall list. Initially they implied the U.K. was not affected but after telling them there have been instances where U.K. customers have received refunds or replacements, they eventually conceded to a refund.
I also made it clear I was nervous about using said unit for fear of fault or worse.
All said and done, I will definitely be purchasing another Cosori.
Hi Cathy, well done to you and to Cosori for putting this out there.
I'm slightly concerned and confused though as I'm pretty sure I have the model without the Shake button on the left but I'm in the UK.
I bought it from Amazon UK, does that mean it's ok , do you think? I do hope so because sorting it out through the method you demonstrate would be very difficult for me!
Love your channel and thanks again for this alert.
get in touch with Amazon as people have posted that this is what they've done on a UK news article. Amazon arranged refund/replacement very quickly
They have a Facebook group and this was asked. A cosori rep said it only affected those in the USA. Can't hurt to double check.
I too bought from Amazon UK. They have just reassured me and said, although my machine's model number is on the list, the problem does not affect those bought in UK and it is safe to use. Thanks Kathy for the heads up 👍
@@beecee4435 I'll take that, thanks. 👍
@@hannamccarthyh yeah, I must confess the Daily Mail wouldn't be my go-to for accurate reporting. Looking at other comments I think I'm going to carry on using with caution, observation and unplugging when not in use.
I submitted my information online on February 28 and just today, April 13, I received an email stating my replacement is being processed so will take anywhere from 6-8+ weeks to be processed and shipped. What!? This means I will be without the use of my air fryer for up to 4+ months! Ugh! Well, at least I am getting a brand new one. By the way, I had a RED air fryer and was given the option to wait up to 6 months for the same color or I could take the BLACK air fryer as a replacement which are in stock now. This is taking wayyyyyy too long.
Yep same. This is ridiculous and not so easy of a process. I wish they’d just send me a check to by a different one at this point.
I was so excited that it arrived earlier than they stated, and once received, my replacement arrived with the box punched in on one side and the air fryer is damaged. The plastic on one side of the air fryer is cracked with chunks of broken plastic pieces loose. Sigh.
Thank you so much for your step by step explanation . The hard part for me on the recall is to cut thcord. Felt like I cut umbilical cord from my baby.😢
Thank you very much for taking the time to do this. I use my air fryer every day and the wait will be painful , but safety first .
I registered my air fryer and for the last two months it hasn’t moved from final confirmation.
Same here. They keep giving me the runaround. NOT HAPPY!
When I was looking to upgrade from my basic air fryer I came across some reviews of the Pro that mentioned melting and fire hazard. I got the Pro II instead. Looks like I lucked out.
Thanks Dear,..I can't live without my airfryer and this video was very helpful...wonderful that the manufacturer is stepping up replace defective units...
Checked my unit and it is on the recall list..I must have a airfryer and 6-8 weeks without one just doesn't work..so upgraded to another Cosori with accessories...will gift the replacement unit..thank you,Dear for all the info to help me pick my next Cosori!
I just happened upon it as I've been a big fan of yours... wasn't aware of the recall. But, I double then triple-checked to confirm that mine was one of the ones to be recalled. I just submitted mine for review. I'm hoping that all goes well.
I just bought my first airfryer and subbed to your channel at the time. Thx for doing this! Cool channel! Mine is a Gourmia. Very good to hear about the replacement-and their initiative to correct the issue!
Mine is also a gourmia, but I still unplug that thing when I'm not using it
I've been waiting two months now and Cosori said it could be another 6-8 weeks. The company is just trash.
I got mine very quickly, don’t forget there is thousands or hundreds of thousands to send out and you have to meet the requirements
@@willy2051 I met all requirements back in February and still have not received my replacement (it hasn't even shipped). They don't even have tracking information. Terrible company - I'll never buy another Cosori product
Sorry you had a bad experience with Cosori but my experience was very good. I sent all required information and received the same size replacement shortly after
@@willy2051 Thats great for you - other folks have been waiting 4 months and that's unacceptable
I have been waiting since feb 24 th. Uggg I miss my air fryer
They say it’s being processed for 2 months now !!!
I am ready to give up and not support COSORI ever again ….. this is not right
Thank you so much for showing us how to fill out the recall information on line.
@OsakaRose - do you have family or grandkids or a neighbor that can help you?
Thanks, A lot today I submitted my COSORI Airfryer CPI58-AF Recall from Orlando Florida
So Cosori has better standards then Pfizer.
I do not have a Cosori because I could not find one locally when I bought my air fryer, but I want to comment this is a great service from Cathy and Cosori.
Thanks, Carol. I was going to message you as I figured you would know this first.
Filled out the recall, easy. Now the hard part-waiting for the replacement. Thanks
Ah yes. I guess I need to do a video about how to adapt air fryer recipes to the oven! LOL
Cathy, you are a treasure! I shuddered when I heard about the recall as I use my Cosori daily…mine is the later model, the CP358, YEA! But my sister’s is one of the recalled ones…I have forwarded your video to her…so bravo, once again, for helping us!
You are so welcome, Gail!
Thank you Cathy! Mine actually stopped working a few days ago and it is covered in the recall, I registered, thanks again! 😊
Thank you for posting this video. Very informative and easy to understand. Love all your videos. They too are informative and easy to follow. My husband thanks you for all the new ideas to cook. ❤
I had to stop my submission ... when I realized that it might be 8 weeks for a replacement, I went to Amazon and ordered a backup! It's supposed to be delivered tomorrow so THEN I can go back and do the submission ... We are NOT a household that can live without one. Thanks for all the details.
lol - I know some are just ordering a new air fryer and then picking a different product for the replacement!
@@osakarose5612 I'll just save it for when my oldest moves out this year. It will not go unused LoL. Maybe he can use it in his room and see what it's like when his mom's not there to clean it ... 😆
I bought my Corsori after doing due diligence and research on the product and also watching these videos. Mine has been recalled and I have received confirmation etc. My question was on disposal, but after listening carefully to you my question has been addressed. I will hold off heading to the recycling depot but you have at least hinted we do not have to package up and return ‘to sender’. Believe it or not, I have only just thrown original box and packaging into the recycle bin a couple of weeks ago! Thought I was safe as I loved the product. That being said, even though I have requested the replacement fryer I am very hesitant and suspicious of future reliability. I am a tad elderly and live on my own and I want that faith in the product back again before using. My diet has gone downhill exponentially since losing my appliance. Too much fuss to bother with my stove and oven!😅
mine is on the list. I took care of all the registration process and am waiting to hear back from Cosori. Thank You for this video!
Cosori has done an admirable job executing the recall. Fortunately I've got the top-input model, purchased on Amazon. I receive random questions from purchasers and it only took 5 minutes on the internet to find Corsori's protocol for a full refund.
I have a Cosori and am so impressed. I live in the UK where we do not seem to be included in the recall but Cosori’s quick action is impressive.
Hello can I ask you what’s recall? I was going to buy the model she had been using. Now if there is recall it means it’s dangerous to buy? I live in Slovakia and it’s sold here in the store. That recalled model. Why would they sell it if it turned out that it’s not safe now. Could you please help me understand. Should I buy that previous one she was using ?
@@hilalozen_ they discovered a potential fault themselves and issued a recall of a few models that were sold in Canada and the USA. As far as I am aware there have not been any serious fires as a result of the faulty wires in those models.
I’m only one person so obviously look to other sources. However, I am so happy with and confident in this manufacturer that I bought a second, smaller air fryer and that purchase was made after the recall. I am cautious by nature and would not have bought from them if I regarded their products as dangerous. I also have smart bathroom scales from the same manufacturing group.
They sell several models so you should find one suitable for you.