Hi, MagicINFO only works on the digital signage displays with a SoC, System on Chip. You can use a Windows computer as an external player and install MagicINFO on this computer.
@@MagicInfoServices We have that setup. It goes from a PC to an SBB to a broadcast unit. So could the SBB be replaced with a Firestick, Roku or Apple TV for the HDMI signal?
Hello, thanks for the helpful video! Is it possible to upload an mp4 video file from the computer running the magicinfo server software so that it plays on the TV?
Hi, make sure all videos are uploaded to your account, then create a playlist and add all videos into this playlist. Then schedule this playlist the videos will play in a loop.
Hi João, there are three ways in achieving this. - By using an API from your website, if it has one. Using an API you will be able to create a webpage on which you don’t have to sign in. Using the API You’ll be able to extract the information which is normally behind the log-in form. Once you’ve the webpage you’ll be able to publish it to one or more devices using MagicINFO. Another similar option is creating an RSS feed from your website, this RSS can also be used in MagicINFO. The RSS feed can be used in the WebAuthor. (Please note, an API provides RAW data without a designed webpage) - Embed URLs can be used in MagicINFO too. If your system allows embedding the URL then this would be a great solution as well. Another similar option is if your source is capable of creating/ exporting a dashboard that creates an URL that is open for the public. - URL with multiple parameters (such as myurl.com [t.sidekickopen79.com]?id=admin&pw=admin1). If your system allows you to add some additional code (or maybe it has already something in place) the code can extract the user credentials from the URL and fills the credentials in the log-in form automatically. Then this URL can be used in MagicINFO. Please note that this code has to run on the website and not on MagicINFO.
Hi, yes this is definitely possible. You can upload streams via Content > Streaming or you can choose for Web URL. You can also choose the Picture in Picture option in the WebAuthor, which allows you to select an external source in your picture.
Hi team, I want to run 4 different pieces of content across 4 screens and for it to just stay that way (no rotating content just stable menus), the content is 4 different menus for a fish and chip shop. Is this possible with magic info ?
Yes, that's possible. It's important that the devices can connect to the MagicINFO server. So that can mean that some network ports need to be open. If you would like to discuss this in further detail, just email to sales@magicinfoservices.com
Does the content download to the display or is it always "streamed"? For example, will the display continue playing the content if there is a network connectivity interruption? Great video, thank you.
Hi MPV, The content is store to play. This means that the device will download the content (excluding live streams) and stores it on its internal storage. This means that if there's a network issue, the content will remain playing on the devices.
Hi, On each page you should have a delete option. When you select the playlist you can delete it. When you add screens in the same device folder you can send you schedule to this group off devices. This structure is made under the tab device.
Hi Razvan, could you share with us your workflow, what boxes you tick, your device model and server version? Please share it with us via support@magicinfoservices.com and we're happy to help you.
Hi Aude, both options are possible. You can upload the PPT as a content item in your playlist. However once the PPT is uploaded, you cannot change the slides. Only the duration per slide.
Hi, we're happy to show you everything you need to know about MagicINFO, feel free to buy an online training and we will schedule a moment to go over the software together: www.magicinfoservices.com/magicinfo-training-content
Hii please I need help with the magicInfo lite i don't know how I got to the magicInfo lite and I've not been able to remove it because the tv is actually meant for a personal use and the remote wouldn't work
Hello, As I understand correctly you have Magicinfo installed. Can you please the screen model and Magicinfo version your are using with support@magicinfoservices.com? We are happy to assist you further. You issue might have due some compatibility issues.
Hello, I want to display a website with touch control, but nobody can close the website or change the web address. How to do it. I have samsung signage display qm-55rt
Hi, You can schedule a webpage as content item within MagicINFO and make the display remain on that page (ruclips.net/video/5PGLOu48kF0/видео.html). Then it is also possible to disable the buttons or touch function of the display via MagicINFO. Feel free to reach out to support@magicinfoservices.com if you need additional information.
Hi Vitto, this can be done by going to the playlist, clicking on the name of your playlist and click on Edit. Now you will see your current playlist and you can drag and drop your new content in there. Hope this works for you!
When I try to download MagicInfo Server, it says I need to become a partner. I simply want to download the software and create content. Where can I download this? Furthermore, I usually make content on Canva. Can I make Canva content and upload?
Hi, you can download the software for free on our website: www.magicinfoservices.com/magicinfo-software-download And yes, you can export Canva files and upload them into MagicINFO
Bro very nice and useful content .... I installed and unable to login with default username and password... i logged in with as these credentials admin admin2016 can u pls help me
Thank you, Joey, I created my first display today using this. Very useful information.
Joey. Thank you. This is very helpful and very simple to get us started!
Can MagicInfo 8 be displayed on monitors using a Firestick, Roku or Apple TV device?
Hi, MagicINFO only works on the digital signage displays with a SoC, System on Chip. You can use a Windows computer as an external player and install MagicINFO on this computer.
@@MagicInfoServices We have that setup. It goes from a PC to an SBB to a broadcast unit. So could the SBB be replaced with a Firestick, Roku or Apple TV for the HDMI signal?
Hello, thanks for the helpful video! Is it possible to upload an mp4 video file from the computer running the magicinfo server software so that it plays on the TV?
Hi Shant, yes this is possible, you can follow the steps from this video to do this. Make sure to upload the video first.
I would like to know how to add multiple videos so they play one after another...
Hi, make sure all videos are uploaded to your account, then create a playlist and add all videos into this playlist. Then schedule this playlist the videos will play in a loop.
Good morning which is the best approach to display content from a intranet site (Require Authentication)
Hi João, there are three ways in achieving this.
- By using an API from your website, if it has one. Using an API you will be able to create a webpage on which you don’t have to sign in. Using the API You’ll be able to extract the information which is normally behind the log-in form. Once you’ve the webpage you’ll be able to publish it to one or more devices using MagicINFO. Another similar option is creating an RSS feed from your website, this RSS can also be used in MagicINFO. The RSS feed can be used in the WebAuthor. (Please note, an API provides RAW data without a designed webpage)
- Embed URLs can be used in MagicINFO too. If your system allows embedding the URL then this would be a great solution as well. Another similar option is if your source is capable of creating/ exporting a dashboard that creates an URL that is open for the public.
- URL with multiple parameters (such as myurl.com [t.sidekickopen79.com]?id=admin&pw=admin1). If your system allows you to add some additional code (or maybe it has already something in place) the code can extract the user credentials from the URL and fills the credentials in the log-in form automatically. Then this URL can be used in MagicINFO. Please note that this code has to run on the website and not on MagicINFO.
Magic info support Windows 11 pro?
Hi,
We advise to follow the system requirements from Samsung:
docs.samsungvx.com/docs/pages/viewpage.action?pageId=60034271
Is it possible to play live broadcasts? Whether they are live streams (RUclips, Facebook, other) or a live feed from an hdmi source? or both?
Hi, yes this is definitely possible. You can upload streams via Content > Streaming or you can choose for Web URL. You can also choose the Picture in Picture option in the WebAuthor, which allows you to select an external source in your picture.
Hi team, I want to run 4 different pieces of content across 4 screens and for it to just stay that way (no rotating content just stable menus), the content is 4 different menus for a fish and chip shop. Is this possible with magic info ?
Hi, yes this is definitely possible. Feel free to send us an email to sales@magicinfoservices.com and we're happy to show you how!
Hello. i have content running already and would like to add more videos to the same content. can you suggest the process. thank you
Hi Nissar, you can add your new content items to the current playlist and save it. The display will update the content automatically.
@@MagicInfoServices thank you very much. Sounds simple. Will try tomorrow it tomorrow
Can we connect with displays at different locations because they are not on the same network?
Yes, that's possible. It's important that the devices can connect to the MagicINFO server. So that can mean that some network ports need to be open. If you would like to discuss this in further detail, just email to sales@magicinfoservices.com
can ppt presentation and web browser run on same screen simuultanously , i have got samsung commercial tv
Hi, with a Samsung digital signage display this is possible. But not with a commercial TV.
Does the content download to the display or is it always "streamed"? For example, will the display continue playing the content if there is a network connectivity interruption?
Great video, thank you.
Hi MPV, The content is store to play. This means that the device will download the content (excluding live streams) and stores it on its internal storage. This means that if there's a network issue, the content will remain playing on the devices.
@@MagicInfoServices Thank you
Do you know why I can't publish to a group? Is there a way to delete an old playlist?
Hi, On each page you should have a delete option. When you select the playlist you can delete it. When you add screens in the same device folder you can send you schedule to this group off devices. This structure is made under the tab device.
Is this also for spyware?
Hi Marcel, MagicINFO is the software that's installed on the Samsung B2B displays by default.
I got a lot of photos that are stretched, how can I disable/enable stretching photos?
Hi Razvan, could you share with us your workflow, what boxes you tick, your device model and server version? Please share it with us via support@magicinfoservices.com and we're happy to help you.
Hi! Can we upload a PPT slideshow as content or it must be separate images? If yes, how to you handle the playlist and when to change the slide?
Hi Aude, both options are possible. You can upload the PPT as a content item in your playlist. However once the PPT is uploaded, you cannot change the slides. Only the duration per slide.
@@MagicInfoServices Thank you for your reply!
Hi Is there any documents written how can we upload video
Hi Ashis, you can find written documentation right here: helpdesk.magicinfoservices.com/
i new user using this system magicInfo, how to fit image for at my content, that have many saiz..please help me
Hi, we're happy to show you everything you need to know about MagicINFO, feel free to buy an online training and we will schedule a moment to go over the software together: www.magicinfoservices.com/magicinfo-training-content
Hii please I need help with the magicInfo lite i don't know how I got to the magicInfo lite and I've not been able to remove it because the tv is actually meant for a personal use and the remote wouldn't work
Hello, As I understand correctly you have Magicinfo installed. Can you please the screen model and Magicinfo version your are using with support@magicinfoservices.com? We are happy to assist you further. You issue might have due some compatibility issues.
Hello, I want to display a website with touch control, but nobody can close the website or change the web address. How to do it. I have samsung signage display qm-55rt
Hi,
You can schedule a webpage as content item within MagicINFO and make the display remain on that page (ruclips.net/video/5PGLOu48kF0/видео.html). Then it is also possible to disable the buttons or touch function of the display via MagicINFO.
Feel free to reach out to support@magicinfoservices.com if you need additional information.
how to add images to an existing content playlist?
Hi Vitto, this can be done by going to the playlist, clicking on the name of your playlist and click on Edit. Now you will see your current playlist and you can drag and drop your new content in there.
Hope this works for you!
When I try to download MagicInfo Server, it says I need to become a partner. I simply want to download the software and create content. Where can I download this? Furthermore, I usually make content on Canva. Can I make Canva content and upload?
Hi, you can download the software for free on our website: www.magicinfoservices.com/magicinfo-software-download
And yes, you can export Canva files and upload them into MagicINFO
Hi support device is not visible
Please help
Hi, please check if you have selected the correct player type when creating a playlist and schedule.
Bro very nice and useful content .... I installed and unable to login with default username and password... i logged in with as these credentials admin admin2016 can u pls help me
Hi, please send us an email at support@magicinfoservices.com with screenshots of your sign in screen and your MagicINFO version. We're happy to help.
Nor working Bhaijaan
Hi,
Please share more information to support@magicinfoservices.com.
We are happy to assist and get you up and running with Magicinfo.