365 Tech Help (tech support scam)

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  • Опубликовано: 9 окт 2013
  • More info about tech support scams on our blog: blog.malwarebytes.org/tech-sup...
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Комментарии • 196

  • @DerkuiDerkui
    @DerkuiDerkui 10 лет назад +81

    "We will run a cmplete scan" more like "We will run a complete scam."

  • @Hermit_Wish
    @Hermit_Wish 10 лет назад +6

    These prices xD.
    I wouldn't personally have called :s if I already trusted this.
    But you can't trust anything these times.

  • @thinkingtank
    @thinkingtank 10 лет назад +10

    Feeling disgraced as an indian after seeing these scammers scamming innocent people..its even earning a bad name for the country :(... you are doing a great job sir by letting know about these things to the people......god job... and yes i being a indian techie telling this things because these scams are against work ethics.... :).. And yes i do use Malwarebytes too :)

  • @NorthernConundrum
    @NorthernConundrum 10 лет назад

    Kudos to you. I can't believe you had a civil conversation with these criminals. I imagine if you're calm, composed and respectful, anything is possible. Most of us would not tolerate their bald faced lies.

  • @ossian108
    @ossian108 10 лет назад +7

    "Ignore the customer just follow the script".

  • @kaitek666
    @kaitek666 10 лет назад +6

    *Malwarebytes, please read this:*
    What if you could somehow (fake) delete all errors in Event Viewer and make (fake) all services in Msconfig running. just find a way to show it different than it is. for example all 'Stopped' services are shown as 'Running' even if they are actualy stopped, etc. It would be *amazing* to troll Tech Support Scamers with this. Please, try this out ;)

    • @kennethwarring7681
      @kennethwarring7681 9 лет назад

      Or, you can make a "Zip bomb"
      Basically what it is, if you open it it'll flood your computer with over 4 Petabytes of data. So you can get one of them, name it something like "My Bank Documents" or something and when they copy it over and open it, their computer goes ded.

  • @mikeywu1170
    @mikeywu1170 9 лет назад +8

    Wow, these Indian scammers all use the same trick: 1. event viewer filtering out the errors and warnings. 2. cmd tree followed by a copy/paste of their own message (he messed up this step by typing CTRL-V as ^V in the cmd). 3. msconfig showing "stopped events."

    • @florinwizz
      @florinwizz 9 лет назад +1

      also don't forget about their every high class tech sentences ending in "computer".

    • @Punsexual
      @Punsexual 9 лет назад

      Michael Wu You would think they would try changing it up every once in a while....

    • @milenixx8384
      @milenixx8384 8 лет назад

      +Michael Wu the interesting fact is, that they still have a website and providing bullshit services, scamming people. Wonder who is going to take the responsibility to slap their black indian asses, or at least blacklist their stupid domains from the search engines?

  • @JackieOney1111
    @JackieOney1111 8 лет назад

    Thank you for making these videos, hopefully they can save someone their money and computer, these people are truly heartless and they have attempted to scam me numerous times😊

  • @djarturo90
    @djarturo90 10 лет назад

    Good work. I love how they still try the sales pitch with the event viewer and command prompt. If you saw the first guy, he was trying to paste into Cmd. So when you were talking to the second guy. Just as he did the dir/s command he quickly copy, paste that virus message. And it wouldn't have shown till the first command is complete. Thanks for the educational scam video.

  • @thepirategamerboy12
    @thepirategamerboy12 9 лет назад +5

    I called them, and they hung up as soon as they looked at the System Info and it said it was a Virtual Machine.

  • @MrEd8846
    @MrEd8846 10 лет назад +1

    i remember a scammer called saying my computer had a virus and he would help me fix it. i said "no if its really bad ill have my brother-in-law do it" the guy just said "oh what does he do for work?" and i said "he is a cop" in which he replied "cops dont know anything about computers like i do"....... pretty sure my brother-in-law who investigates cybercrimes and has a computer science degree knows how to take a virus out of a computer.

  • @SlimBobShady
    @SlimBobShady 8 лет назад +2

    @malwarebytes The pasting of the fake message about a virus was was done simply with a right mouse click. (I noticed you asked the 'tech support rep' how he did that 'neat trick'.)
    Ctrl-v doesn't work in a DOS box, nor does Shift-Ins. The first tech support guy fell into that trap and tried a Ctrl-v which showed up as a ^v on the command prompt.
    I was impressed with how direct you were with them, but equally impressed (sadly) with how the second guy kept to his story in the face of all the evidence against them, right to the end, incredible.

  • @IAMMAT87
    @IAMMAT87 10 лет назад

    Please make more, it`s so entertaining too see you
    expose scamers.

  • @StigDesign
    @StigDesign 10 лет назад +8

    this shud become episode`s from Malwarebytes :D
    calling different scam companie`s like this video and a other video :D

  • @CloudandZack1st
    @CloudandZack1st 9 лет назад

    What video recording software do you use for windows? (If you have windows)

  • @firestormerc
    @firestormerc 10 лет назад +6

    No offense to India people but this really makes them look bad. Most of the scammers are from India and say their company is in the United States.

    • @firestormerc
      @firestormerc 10 лет назад +1

      I don't think so we are smarter ;)

    • @Teeb2023
      @Teeb2023 10 лет назад

      *****
      "Well Americans are teaching them this."
      Eh?

  • @gen-x2939
    @gen-x2939 10 лет назад +2

    Great job you are doing to the scammers man

  • @T22Lee
    @T22Lee 10 лет назад

    he's usually really calm in his other videos, but in this one, you can tell from his tone he's really annoyed.

  • @RickTheRubyist
    @RickTheRubyist 10 лет назад

    I couldn't help but giggle when ^C and ^V popped up in the command prompt. Nice virus scan bro, some real copy-paste skills :3

  • @outlawzgosu
    @outlawzgosu 10 лет назад +1

    at 19:00 while the "scan" was scrolling, there was a rightclick popup that shows up for a moment. I'm guessing that while the screen scrolls, you can rightclick and paste. then when the page gets to the bottom of the page, it shows the pasted information in the input box.

  • @MunavarovSuhrob
    @MunavarovSuhrob 8 лет назад

    +Malwarebytes, regarding the "virus scanning" he did with dir/s command. I think he had that line written and copied in advance, so while dir/s command is running, he is continuously pressing ctrl+v to paste the "virus detected" line and it gets pasted at the end. But you have to be fast I guess :)

  • @Siknik64
    @Siknik64 10 лет назад

    Where do they keep getting these stock pictures???

  • @yvonnejanssen2511
    @yvonnejanssen2511 4 года назад

    Thanks for this video! These people have scammed my father for over 800 euro's... worst thing is that he did not know he was scammed until I heared about it. Showed him some videos and he was like yes, that is what happened. WATCH OUT THEY HAVE TECH SUPPORT IN MULTIPLE LANGUAGES. In dutch it was definatly a native dutch speaker, and they came across very professional. seeying this scam makes me feel so angry. do not fall for it!

  • @MrDONTEATUS
    @MrDONTEATUS 8 лет назад

    Thank you!

  • @ZLau13
    @ZLau13 10 лет назад +2

    "We will run a cmplete scan"
    executes "tree".
    I lol'd hard!

  • @mariposabc
    @mariposabc 10 лет назад

    OMG they just got me I was expecting a technical support call from internet. They were waiting for it.
    I didn't give them any financial details but what should I do with my computer apart from malwarebyte scan & changing passwords?

  • @TidySammy
    @TidySammy 10 лет назад

    Pasting a fake virus line at the end was so cheeky!

  • @MrPartyWaffle
    @MrPartyWaffle 10 лет назад

    I fucking love how he's pasting his bullshit into the CMD after the tree

  • @tmar23
    @tmar23 10 лет назад

    That paste of the virus report on the prompt is so funny.

  • @Leearna_Art
    @Leearna_Art 10 лет назад

    how did they do that trick? at 18.09 ish?

  • @wandjlaye_godwe
    @wandjlaye_godwe 10 лет назад

    Happen to me a year ago.
    100 % same story. I am impress by the way the malwareguy stay calm all the way because i could not after 20 min.
    238 peoples Holly Molly !!!!

  • @s5SnipEmo
    @s5SnipEmo 9 лет назад

    In case if anybody wanted to know have he made that virus message, he just pasted it into the command prompt as the tree command was being executed.

  • @camelCased
    @camelCased 9 лет назад

    Oh, the good old trick with going to root of C and running `tree` ... but he failed to run `color c` to make everything red and then paste some text about expired security licence, as all other scammers do.
    I have seen a bunch of these scammer videos and it seems, all these guys have some scammer courses or something like that, because all of them are using suspiciously similar techniques. I mean, there could be many other ways to make you think that there is something wrong with your PC, but almost all scammers are mainly using "tree", "eventvwr" and "msconfig".

  • @justinbrakob5990
    @justinbrakob5990 10 лет назад +1

    Just because of this, i am getting malwarebytes!

  • @TheCarWashChannel
    @TheCarWashChannel 10 лет назад +3

    Malwarebytes, the only way to make these videos better is with subtitles on the video!

  • @TheEwgeny1987
    @TheEwgeny1987 9 лет назад

    How did he insert that line " scan report: virus detected.."? Did he just right click and paste during the dir /s command?

    • @dologany
      @dologany 8 лет назад

      +Lapse Time You can actually type anything you want while a command is running (if you type fast) or simply paste any text. The text you typed/pasted will appear after the command has done running ;)

  • @fxxdil
    @fxxdil 10 лет назад

    You should make a video of a follow up, pretending you've bought their services but now are having problems.

  • @darkbunglex
    @darkbunglex 10 лет назад

    Im so sick of these scammers. Always with the event viewer warnings, can't they come up with a different angle. I spose there really is not any other place that looks like virus warnings.

  • @nathangardiner4964
    @nathangardiner4964 10 лет назад

    6:50 you catch him trying to copy and paste his message in, probably saying "virus detected"

  • @souleater9189
    @souleater9189 10 лет назад

    just to note... the fake error msg in the cmd prompt, after the "scan" is done as follows:
    0) have preemptive error message already prepared on your clipboard (i believe most modern remote connection utilities can distinguish if the paste action is from host/client level).
    1) run any command that will not resolve faster than you can react (listing all files in from root directory, or printing a large chunk of text will do).
    2) paste into cmd prompt before the first command resolves, and the fake message will be queued into the cmdline (as seen in this video. if you watch carefully, you can see the menu from the right click).
    3) voila... pasted message automagically appears at the prompt after the long print resolves.
    ive also seen guys queue two commands, using the "color" command to make the cmd view's text look more alarming (e.g. "color b" for red).

    • @souleater9189
      @souleater9189 10 лет назад

      small edit: "color c" is red, "color b" is a light blue...
      :)

    • @asj3419
      @asj3419 9 лет назад

      souleater9189 just asking; what is black then?

    • @souleater9189
      @souleater9189 9 лет назад

      Sod Alfredsod 0 is black, but the prompt wont put the same color for both text and background.
      enter the command "help color" to see full documentation.

  • @darkparad0x612
    @darkparad0x612 10 лет назад

    Haha, I tryed to call them and mess with them, but I couldn't help myself from laughing and had to hang up

  • @MavinStore
    @MavinStore 9 лет назад

    He is good at blind typing. he was able to type the scam in the cmd window dir/s under 10seconds without even looking at the screen. lol. give the guy some credit. This just made love my world #computesecurity.. Thanks man

  • @KingofHearts67
    @KingofHearts67 8 лет назад

    Should have used a Linux VM, wonder what they they would have done. I love the "Do you feel you provide value to the customer? ...No 0__o"

  • @mirakel64
    @mirakel64 10 лет назад

    i use a firefox add on called geotool, so i can see in wich country the website is.

  • @platinumromeo5
    @platinumromeo5 10 лет назад

    On cmd, he has the "Trojan found" text on his clipboard. He types in dir/s then inserts the text from the clipboard. It have it the impression that it was part of the directory results but it wasn't. If you would press enter, you would see an invalid command message. Took me a second to catch it. But it was clear when he accidentally deleted it before you could see it.

    • @yafilmDOTcom
      @yafilmDOTcom 9 лет назад

      If the scammers would of known any better, After CD'ing to the C: drive they would of started with an ECHO OFF command then ran their DIR/S command and then pasted the message using ECHO for example ECHO scan results: ....... virus found and pressed enter, the end result would have been a presentable message that won't go away accidentally without any invalid command error message being just a simple ECHO message

  • @Deadcheast
    @Deadcheast 8 лет назад +1

    They just run ...cmd and copy/paste the text in terminal almost the same time as it run dir/s and Ctrl-v works on my pc lol

  • @DrayseSchneider
    @DrayseSchneider 10 лет назад

    5:58 the "tech" goes for tree(). I'm impressed. A cut above the average scammer.

  • @sneaky909
    @sneaky909 9 лет назад +1

    oh yeah... run that tree command...

  • @jtootall67
    @jtootall67 10 лет назад

    these scammers just don't give up

  • @marandawithana3998
    @marandawithana3998 7 лет назад

    these people called me today, they said my computer is currently being hacked, im so glad i didnt follow the steps they were saying

  • @fa0005200
    @fa0005200 10 лет назад

    This website's phone number was disappear now, and changed the design.

  • @williefleete
    @williefleete 10 лет назад +6

    naive users: command prompt = oooooh technical

    • @storiesfortheworms
      @storiesfortheworms 10 лет назад +3

      It does look kinda cool though .-. I can see why people would assume that xD

  • @robert1975031
    @robert1975031 9 лет назад

    I can imagine that eventually the scammers will start checking to see if they are on a virtual machine first before going too far. your best bet these days if you want to do this is to rig up a machine just for this purpose. of course it seems in this case, "Virtual machine" wasn't in their vocabulary

    • @deadkat5badcfehg
      @deadkat5badcfehg 9 лет назад +1

      Good point, their way of avoiding the catfishes, and catching the real game.

  • @bradreed5120
    @bradreed5120 10 лет назад

    I got really tired of not being able to hear the idiot on the phone. I wonder if that was part of his technique... to obfuscate his words.

  • @MidnightGeekSS
    @MidnightGeekSS 10 лет назад +9

    I wish their computer got hacked, reverse scam :P

    • @Hendlton
      @Hendlton 10 лет назад +6

      I bet that some of them are stupid enough to fall for it.

  • @PaperBagMan884
    @PaperBagMan884 8 лет назад +1

    Lol, at the top right: "computer slow"

  • @cyberjack
    @cyberjack 10 лет назад

    he just pasted in a command to display the fake messege. i have a video on this. please feel free to look

  • @joeviggiano9906
    @joeviggiano9906 8 лет назад

    What does he say at the end? It sounds like "please f**k on your computer"

  • @junkahoolik
    @junkahoolik 10 лет назад

    lol... never knew that you can type the next command in cmd prompt while it's busy and it actually puts it on the screen. live and learn

  • @ihxenon2305
    @ihxenon2305 8 лет назад +1

    HAHA he tried to paste in the command prompt. Really made me laugh :D

    • @ThePotato_
      @ThePotato_ 8 лет назад

      +iH Xenon you can paste into command prompt

    • @ihxenon2305
      @ihxenon2305 8 лет назад

      Yes i know if you are on windows 10 then Ctrl + V works in command but in earlier versions of windows you have to right click to paste and he tried using Ctrl + V

  • @davidonx159
    @davidonx159 9 лет назад

    I called another scammer, he claimed he had Windows 10.1 full version on his machine, I laughed so hard.

  • @SnarlyTrain
    @SnarlyTrain 10 лет назад +1

    GETTOUT OF MAH CABBIE!!!

  • @palma6132
    @palma6132 10 лет назад

    That is such nice trick with RIGTH CLICK paste to DOS prompt "42% virus detected" hahahahaha. Keep it good work!!

  • @parkerdrive654
    @parkerdrive654 9 лет назад

    24x7 |The Funny Part| "slow pc support" lol

  • @poizzzgoballistick
    @poizzzgoballistick 10 лет назад

    How can i fool them into downloading a file virus from me?

  • @sologals361
    @sologals361 10 лет назад +3

    there bs makes me cringe for real.

  • @BustedAJ
    @BustedAJ 10 лет назад

    Holy f hahaha Sir, you are damn awesome. You should make a movie on this. Heck id even go to a cinema to watch it. AWESOOOMEE!!!

  • @bbomg02
    @bbomg02 10 лет назад

    I would've been a big douche and used my kid self to act dumb then be like WRONG WRONG.

  • @Nuraghes100
    @Nuraghes100 9 лет назад +11

    dabblu dabblu dabblu yabba dabba doo

  • @UltraCasualPenguin
    @UltraCasualPenguin 9 лет назад +4

    OMG! I didn't know dir/s scans for viruses! Even I can still learn something about basic DOS commands. Nice copy&paste there indian.

    • @BlueLightyGaming123
      @BlueLightyGaming123 9 лет назад

      The real malware/ransomware remover is Malware Bytes Anti Malware

  • @Echoesoftimelover
    @Echoesoftimelover 10 лет назад +4

    13:56 "Pikachu" Haha, what?

    • @Nanomaster828
      @Nanomaster828 10 лет назад +3

      If the Indian guy is Pikachu, Mr. Malwarebytes is Groudon

  • @jalliboy
    @jalliboy 10 лет назад

    why haven`t i seen these videos before ? :S
    you just earned your self a new subsriber :D

  • @jondoe312
    @jondoe312 9 лет назад

    Been calling these guys all day. On a first name basis with manisha :p

  • @Blackreaper777
    @Blackreaper777 10 лет назад

    It might sound harsh, but anyone who goes to that website and thinks "Hmm, this looks legit" almost deserves to be scammed. 24x7 slow pc support? Really? I mean come on, if you aren't tech-savvy and you are having issues with your computer, ask the people you know, or call the store where you bought it, not go to some random website you know absolutely nothing about.

    • @RonanTetsu
      @RonanTetsu 10 лет назад

      There are very few programs out there, espically the ones that claim to make your pc better, that are legit. Only one of the 'almost' legit ones is IObit.

  • @404killer
    @404killer 10 лет назад

    His name is James.

  • @alteredgaming3113
    @alteredgaming3113 9 лет назад

    Wow using the tree command lol!

  • @carboncreditor
    @carboncreditor 10 лет назад +1

    I thought he said Fart Support

  • @judydavies2089
    @judydavies2089 9 лет назад

    So I am in the middle of dealing with these guys. They are in my life. what do I do?

  • @kendallsmith5984
    @kendallsmith5984 10 лет назад

    You can hack these guys if you have a Windows virtual machine on Linux, while they are controlling the windows virtual machine, you can be hacking them in the Linux operating system.

  • @AzakaSekai
    @AzakaSekai 10 лет назад

    These guys don't even get it my god.

  • @Hal5705
    @Hal5705 10 лет назад

    This guy trying to fool you into making you think he is some kind of tech? The guy obviously has the intelligence of a fish.. But skilled in ripping people off who have less brain cells than he does.. I love it when hearing these so called techs coming up against someone who knows what he's talking about.. Love to hear them really trying to sound official without a script they are stuffed!

  • @nickalexander377
    @nickalexander377 10 лет назад

    Unlimited Annual (yearly) Plan: $259.99
    3 Year Plan:$549.95
    I think I'll go with the three year.. it sounds like a better deal. [rolls eyes]

  • @ravenengland2106
    @ravenengland2106 8 лет назад

    Nice one

  • @AnandNarine
    @AnandNarine 8 лет назад

    scammers. would like to troll them as well..

  • @SageReiii
    @SageReiii 10 лет назад

    Lol that copy and paste at 16:46, that's a fail 365 Tech Help.

  • @tkinginyellow
    @tkinginyellow 8 лет назад

    loled when he tried to copy paste something into the command prompt :))...maybe somth like : YOUR COMPUTOR IZ INFETED!

  • @LockonKubi
    @LockonKubi 10 лет назад

    The "yeah, well I'm actually a security expert" route is kinda disappointing.

  • @runtimus5743
    @runtimus5743 10 лет назад

    "I will tell you one thing"

  • @Minecraftxxxgirl
    @Minecraftxxxgirl 10 лет назад

    They have tried to scam my nana, wanted to answer it when they called again and wanted to say something but they are ignoring it now, stupid

  • @MrToastedChicken
    @MrToastedChicken 10 лет назад

    All you need to do is send them a VBS

  • @EzekielTheWatchman
    @EzekielTheWatchman 10 лет назад

    Yeah all he did was do a directory command to show all the file directories, then he pasted in some text that said "scan report," you can tell he pasted it in, because of the file directory remaining the same (c:\documents and Settings\user). Sad fail lol, but funny, and dude you would have to do some serious shit to get the Zeus trojan, it happens to be the biggest, and most advanced piece of malware out there. What is even funnier about him saying he detected the most advanced banking Trojan in the world right now that is polymorphic is that not even Kaspersky or Bitdefender (which happen to be the leading antivirus/antimalware leaders today) can detect this trojan/botnet let alone much highly sophisticated banks (Polymorphic means it has a unique signature that is different for every instance of Zeus on different PCs, making any signature based program, which is what all antivirus/antimalware programs are, impossible to detect a trojan that doesn't have a set signature). His claim that he can detect this from running a simple directory command just made me laugh histerically, thanks for the post, and for making my day~!

  • @TheUnpredictableJack
    @TheUnpredictableJack 9 лет назад

    Do you know any Online Support Scams? I want to troll them :D But i dont want to call them with mobile phone. Thanks

    • @deadkat5badcfehg
      @deadkat5badcfehg 9 лет назад

      Mobile phone, just type *67 before entering their number and u wont get ur # spread everywhere.
      To find these bastards, im not sure, but check the vids on youtube and do research on the "companies" these scammers work with.

  • @TheRealARC
    @TheRealARC 8 лет назад

    Was it only me that was banging their head on a table while watching this because of how stupid the scammers are XD

  • @tazzyopz1395
    @tazzyopz1395 10 лет назад

    I can't believe you even tried using Mcafee as an example lol... Probably the worst Anti-Virus I've ever used. I would honestly choose any other Anti-Virus.... I would feel safer having Malware-Bytes Real time protection protect my PC rather then Mcafee lol. And Malware Bytes is for Anti-Malware lol..
    I purchased Malware Bytes today. Great product. :)

  • @CyberDork34
    @CyberDork34 10 лет назад +5

    I know you are a scam, how does that make you feel ?XD

  • @AntiPopLTD
    @AntiPopLTD 10 лет назад

    Am I misunderstanding??? Is this guy really trying to tell him that errors in his event viewer are infected files???? There is no way anyone could fall for that right?

    • @ComradeRachel
      @ComradeRachel 10 лет назад +7

      hm someone older im sure, lol.

    • @RonanTetsu
      @RonanTetsu 10 лет назад

      FrostyExchange
      or younger... In tv shows u always see old people falling for scams, why not in real life?

  • @TNTticking
    @TNTticking 10 лет назад

    159.95 dollar for one time holy shit. Which one of scammer price their service.

  • @youramagician
    @youramagician 10 лет назад +2

    was this guy slowly walking away from the phone the whole time? Why did he get quieter as he rambled on?

    • @MrTrent1972
      @MrTrent1972 10 лет назад

      Probably doing it on purpose. These people surely get messed with all the time and just want some fun of their own.

    • @insomniainspired5889
      @insomniainspired5889 10 лет назад +1

      MrTrent1972 Im late to the party but actually this is a very common issue with older call center gear. He has a general fault in the line in port for the head set, its slowly working itself loose and the reason he suddenly gets loud is he is pushing the plug in and holding it then lets go and it slowly works loose again. Very common issue. Expecially if your in a center where people like to get up without removing there head set first. With any hope this means there to broke to buy new gear and thus soon will have to shut down. ;)

    • @insomniainspired5889
      @insomniainspired5889 10 лет назад

      InsomniaInspired I also want to add sadly that all this is Microsoft Headquarters financial planning teams fault for out sourcing to countries that do NOT have the same legistical system as we do in regards to what can be qualified as a scam. So they get away with it, and why this should be a big lesson to every company NOT to out source work to a country that does not have advanced knowledge in fraud or in some cases has corrupt governments. They provided the information and equipment to these people and the ones being busted on YT are the inexperianced newbies NOT the old MS tech's that have learned through experiance advanced techniques to con there prey. Including but not limited to using the remote file programs to actually plant viruses behind the scene so the legit software actually DOES find real viruses put there on purpose by the con artist to make the mark believe them more. Some will actually ask for the secure remote code of windows itself to log in via microsofts built in support remote capability. In other words the good cons are flying right under the radar while these pathetic new hires are the ones getting caught.

  • @LaPalomitaEsBlanca
    @LaPalomitaEsBlanca 10 лет назад

    As if you would pay THAT MUCH just to get someone to "supposedly" get rid of viruses on your computer or whatever. >.> Fishy much.

  • @TNTticking
    @TNTticking 10 лет назад

    They still up and running with improve site :))