One more perspective - most cloud platforms give pretty much give all the flexibility of doing something on-Prem. Sometimes cloud offerings provide more flexibility. But, with SAP it’s dead opposite. Sap just takes away the flexibility and adds a big price tag. Why would customers choose such products? Oh, are there roadmap items? These roadmap items are promised during SAPPHIRE , ASUG, TechEd etc, but they never come out.
I'd say Robert will encounter massive push back with many improvements he will suggest to the ECS Service (Request) Catalog. He alludes to it here @5:30. (and goes on for another 6 minutes...) It would be nice to see if ECS have any sort of customer facing roadmap - like the other SAP Road Map Explorers - as it's very hard to get useful feedback from a CDM or TSM when asking about improvements or how was a suggestion which was fed back using official feedback forums/methods is progressing.* (* I am not asking for an official answer regarding a future or unreleased product)
Robert is correct. The problem with customers for their slow adoption on Rise cloud vision because they still have on prem mindset which still hold and focus on infrastructures (security, monitoring, maintenence, etc). They should leave those responsibilities to SAP and change their focus to improve, innovate their applications, business processes with cloud technologies (automation, AI, etc)
Nah.. it’s not the on-Prem mindset that’s the problem. But, the problem is with SAPs offering itself. Customers are evaluating these pricey offerings very carefully (and they should be doing) . Leaving many critical responsibilities to SAP has turned out to be a major PITA for many customers. And SAP is shoving a ton of so called BTP innovations, which are really substandard offerings, which can be easily achieved on alternate platforms at a much much lower price. Only SAP and SIs benefit from these offerings. From a customer POV , they’re selling their soul to SAP for nothing. SAP is cash hungry and wants to lock in customers to their platform. But, even a 5 year old will be able to tell that SAP is doing it wrong. It’s only going to piss off customers. End of rant.
All of the customers I've interacted with have expressed high levels of dissatisfaction following their move to RISE. The service level agreements for requests are practically non-existent, and observability is significantly poorer than the non-RISE model. And don’t get me started on RISE BOM.
One more perspective - most cloud platforms give pretty much give all the flexibility of doing something on-Prem. Sometimes cloud offerings provide more flexibility.
But, with SAP it’s dead opposite. Sap just takes away the flexibility and adds a big price tag.
Why would customers choose such products? Oh, are there roadmap items? These roadmap items are promised during SAPPHIRE , ASUG, TechEd etc, but they never come out.
I'd say Robert will encounter massive push back with many improvements he will suggest to the ECS Service (Request) Catalog. He alludes to it here @5:30. (and goes on for another 6 minutes...)
It would be nice to see if ECS have any sort of customer facing roadmap - like the other SAP Road Map Explorers - as it's very hard to get useful feedback from a CDM or TSM when asking about improvements or how was a suggestion which was fed back using official feedback forums/methods is progressing.*
(* I am not asking for an official answer regarding a future or unreleased product)
Robert is correct. The problem with customers for their slow adoption on Rise cloud vision because they still have on prem mindset which still hold and focus on infrastructures (security, monitoring, maintenence, etc). They should leave those responsibilities to SAP and change their focus to improve, innovate their applications, business processes with cloud technologies (automation, AI, etc)
Nah.. it’s not the on-Prem mindset that’s the problem. But, the problem is with SAPs offering itself. Customers are evaluating these pricey offerings very carefully (and they should be doing) . Leaving many critical responsibilities to SAP has turned out to be a major PITA for many customers. And SAP is shoving a ton of so called BTP innovations, which are really substandard offerings, which can be easily achieved on alternate platforms at a much much lower price.
Only SAP and SIs benefit from these offerings. From a customer POV , they’re selling their soul to SAP for nothing.
SAP is cash hungry and wants to lock in customers to their platform. But, even a 5 year old will be able to tell that SAP is doing it wrong. It’s only going to piss off customers.
End of rant.
All of the customers I've interacted with have expressed high levels of dissatisfaction following their move to RISE. The service level agreements for requests are practically non-existent, and observability is significantly poorer than the non-RISE model. And don’t get me started on RISE BOM.