Orvis Helios Rod Repair // Is it as Good as They Claim?

I recently broke the tip on my Helios D series rod... totally my fault per the usual rod breakages. Orvis claims that you can get a tip replaced in 5 days.... is it true?
The rod itself was outstanding right up until the point I got stupid and broke it. Again... my fault. The newest Orvis Helios is light, crisp, fast and a helluva straight casting rod. If you trust Orvis this should be on your list when considering top rated fast action rods.
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[@dankochanek8056]

I somehow smashed my bottom eye on my H3. I didn't even have to send it back. I gave my s/n $50.00 and it was at my door in 3 days. Best warranty in fly fishing.

[@andrewnelson3338]

Broke the tip on my 955 blackout. Called them on Monday had the replacement tip on Thursday. 4 days! Pretty hard to justify the other brands and all the bs you have to deal with if you happen to break their product. Orvis has a happy customer here in North Idaho.

[@richardwiseman6639]

I broke the tip on my 10 6 3 weight H3 last Saturday. Ordered the tip Sunday. It arrived in 4 days. I am super happy with the rod, Orvis custom service, and the warranty program. I already had an Orvis account and had registered the rod so it took about 3 minutes to order the tip.

[@redsflyshop]

Great to hear.

[@heavenknowsimmiserablenow14]

That's a clean snap, looks like it got nicked. The carbon walls are getting so thin on these high end rods, any little thing will cause them to break. I'm sure they are getting a lot of claims. I think the Helios and R8 are in the upper limits of how light someone would want to go before they're not fishing.

[@barry4fish19]

My first Helios was the Zero Gravity, in the 865. This used to be their flagship fly rod. But, they weren’t treated that way after the H2 and H3 came out, even though the warranty was the same. Mine broke, second section past the tip. Sent in for warranty repair (in 2022). Got it back in a couple months, they did not follow their protocol. I wanted to keep the undamaged tip section, which they claimed could be done. They were supposed to make a new section to replace the second section that broke, but Orvis also replaced the entire tip section too. The result, was a rod with 2 new sections and an awful poor quality tip top guide that wasn’t anywhere close to the quality of the original, it is very thin wire with lots of line friction (not appropriate for a rod with a stiff tip). My main reason for repair was that it had a hook keeper, which you can’t get on an Orvis fly rod any more. I am stuck with what was a top quality rod, that now has a cheap replacement tip top guide that decreases the quality of the fishing experience. I complained, to no avail. Done with Orvis, end of story.

[@redsflyshop]

Great feedback. There are some con's to the system whereas Sage for instant will build an exact fit for an older rod even years and years after that particular rod was DQ'd. For the amount I fish I don't break many rods, and always have a few spares so for me personally it's neither a "pro" or a "con".

[@mrpoopypants9586]

Yeah, I reckon they're awesome. I live in Australia and getting stuff repaired down here is near impossible. My 3 yr old Hydros II died in a big way landing a very large trout, jammed and I pulled the line out and the springs in the drag pulled through and self-destructed. I mailed it back to Orvis for repair, it arrived back in Oz 10 days later, good as new, repaired and mailed free of charge. Awesome service. They really do seem like an ethical company, committed to what they do. Also love that they are a family committed to the environment that has made them so successful.

[@kansasscout4322]

My local shop tells me they are the best on this.

[@redsflyshop]

Worked for me, the only issue is down the road whether they will try to replace "my rod" with something new rather than build me a replacement section for a rod that may have sentimental value or a preferred action.

[@dalehamelin9538]

Wonder if they seen Joe @ redsflyshop and went dam better get this one out asap lol
Kidding aside nothing but good things to say about Orvis , orderd a pair of waders up to B.C. , never showed I called in 5 days another pair showed up
Next day the missing ones show ( Canada post 🙄 )
Called Orvis they said np keep the other pair as a spare Insane service !

[@redsflyshop]

Oh holy smokes! what service!