This is informative & unfortunate; BwE Bans Legit Customers of repair software with NO REFUND!
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- Опубликовано: 24 апр 2024
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This was fun to watch, almost makes spending an entire day and 30 emails over this worth it.
For anyone counting-I’m still banned, and chargeback is pending. I LOVE the idea of the repair community coming together to build an even better version of game console software TOGETHER! Can’t wait to get started, right after I look up this WinRAR stuff….
Jessa I'm sorry you had to go through this. Hopefully you get your money back! Just to let you know, my open source software is free and always will be. Hope it can help ;)
I am very impressed you went to the lengths you did to help him.
Sorry this happened to you and best of luck with the chargeback! You wrote such a thoughtful and way too considerate reply. :) If he actually believes in his "DRM" he should be fine "open sourcing" it. I've just never heard of any serious software developer being so gung-ho that is solution is infallible, especially on different client environments. As I snarkily commented earlier, one could prolly shasum the installer files and the installation and show nothing's changed and make him look like the mug.
Hey Jessa, I just wanted to say I admire your ability to stay focused on the crux of a problem during a discussion with someone who wants to do anything but. Also, unlike Louie, I took your offer of mental health help at face value, because I have sometimes stopped an argument to offer similar sentiments to someone, so I see you as doubly having both good faith/intentions and the moral high ground in that exchange. 👍
On that note, while this is not super relevant, I hope the Xbox 360 modding scene gets resurrected sometime. A modded Xbox 360 is already such a powerhouse of a system. It would be so awesome if it received some more love on the emulation/general software support side! Right now, it seems all the devs have left. :(
Not sure if you know Louis, but I blocked BwE from commenting because he kept spamming links to a flash sale on Twitter. I'm sorry if I over stepped the mark
I guess he doesn't mind infringing on someone else's space.
A flash sale. 😂 He's trying to get more customers so he can ban them faster before the news gets out.
It's like when July had his comic on sale because someone eventually made it available to pirate. The difference is, he was open about that and never demanded you send him the book back if you also still read Marvel.
uhoh, cash flow issues are mounting...
Anime really are cancerous it seems.
@@tegandetermann3299 Who? Seriously, who? It's ridiculously hard to research something when it's a month in common calendars.
Heres a link to my open source version of BwE's software... github.com/TheCod3rRUclips/PS5NorModifier
EDIT: There's now a CLI version included
Completely free. Do what you like with it!
Nice!
Though I don't own a PS5, I want to thank you for your effort. Great work from a great guy :-)
🔥🔥🔥🔥
Hey Phil, thanks mate. How does this compare to AndyMann's (also free/donationware) software?
You are making a difference, keep up the good work. I hope you at least make a patreon or some sort of optional funding for those who wish to support your efforts. nice to provide open source, but dont sell yourself short! I dont do console repair myself. but I will make note of this if someone asks
It sounds like this to me:
Guy: Is that a 3rd party charging cable?
Me: Yeah, I needed a longer one for my work.
Guy: You're trying to jailbreak the phone! Warranty void! Warranty void! [runs around with big red siren light]
You forgot the part where they brick the phone because of it.
@@b.scottgould id get the chair for what id do in that situation if some mf destroyed my property I paid for.
Okay any software developer who's response is "My system isn't flawed." is basically admitting it's flawed.
Sounds like Dunning-Kruger. "There's no way my system could be flawed, I know more information that you do about you."
@@ambiarock590 It falls under "Any lawyer who represents themselves has a fool for a client." territory.
Looking at your own work has bias. Literally every developer does it. How many times has someone spent multiple hours on something trying to fix it, and its the dumbest thing ever that causing the problem.
Facts. Seriously. Any developer whose head isn't permanently wedged up their own ass will tell you: "My software has bugs. I even know what some of them are." The ones who don't are grossly incompetent or have a severe mental illness. Or both.
It's flawed. EVERY system is flawed. Kinda sounds like you built it yourself, bucko.
That smells of the the Brittish post office thing that recently came to light where a bunch of good people went to jail and paid huge fines because the software was broken, but the vendor, who knew the software was broken, kept saying everything was fine.
I hope every customer he’s ever banned has initiated a charge back.
If it is more than 90 days since they paid, it is too long to chargeback on most credit cards. Company I worked for lost $5K because the charge was 6 months prior for something that didn't get delivered.
@@mattrogers6646 Looks like most cards are actually 120 days. Get those disputes open, people! Even if it's more than 120, it's worth a shot.
"My system isn't flawed"
anyone (reasonable) with a passing knowledge of coding is laughing hysterically right now.
Well technically ;) it's not flawed. Computers do exactly what they are told to do. :) :) :)
@@SaanMigwell "my code better starts doing what I want it to do instead of what I told it to do!"
@@SaanMigwell Yeah, the computer's system isn't flawed, but his system is.
Congrats, BWE guys.
I don't have a fuckin' idea what your software does. I don't own a PS5.
You've made sure that I will never use your software, or a shop that uses your software.
Thank you, Louis.
Agreed. Ditto
I have no need for it, but I kinda want to pirate it out of pure spite.
Or get everyone to pirate it to DDoS them
Nah, if you want to just raise your sails
@@Mischievous_Moth you dont need to, theres already open source versions since the ps5 came out im sure his just has some easy on the eyes gui
Please Louis please!! Read his terms and condistions! It is just brilliant... I could laugh all day just reading that.
here are some funny bits:
"We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion."
He makes the rules and he changes them however he wants :))))
"Multiple purchases with different names, cards and emails will result in a ban."
You are not allowed to buy the software more than once!!!!!!!!
But I need to buy it because I have several PCs and one software is only for one PC. Pleaaaaaaaase! :)
oh boy... this TOS would be not only invalid in the EU it would seem like it was written by a 7 year old.
"I am altering the deal, pray I don’t alter it any further."
I've noticed that infantile behavior seems to be on the rise.
is it not written by a 7 year old?
Not that I'm trying to defend this guy but reserving the right to modify the terms is a common clause in these types of agreements. Also they're only preventing purchasing multiple times with different details. The same details (like usual) is fine. Seems inconvenient but not insane.
@@iwasinnamuknow But he says different cards, names, and emails. So, that sounds like different people. Unless he's monitoring the IP of where the purchases are coming from, what does he have to go on that they are "multiple purchases?" Seems odd. What if two different people who happen to use the same Wi-Fi buy the software? Could they get banned because that was "multiple purchases" with different cards, names, and emails? It's a bizarre wording that seems like it would need more detail to make any sense as to what he's actually forbidding/trying to prevent.
Edit: I guess, maybe it applies to multiple purchases within the same "account" or something along those lines? But if that's the case, what's the problem? Is he trying to prevent credit card fraud or something? Seems odd. My name is one of those that seems a bit different when shortened. I also have multiple credit cards and email addresses I use for business purposes. Would I be banned from using his software if, at some point, I purchased another copy and entered a card with a different version of my name and/or using a different, business email?
If BwE is based in Australia, maybe a good way to fight back would be for anyone who is a victim of this to file a 'subject access request' under Australian data protection law, to receive a copy of all personal data the company holds on them. This isn't just to inconvenience them, as if that data received does not have any information on the reason for the ban that opens up the possility that the company has not fully complied with the access request (and you can report them to the data regulator). Or if they insist they have complied... you have evidence the ban was arbitrary & unjustified.
THIS! This needs to be seen!
Your friend succeeds where every Karen in history has failed. I don’t mean this in a derogatory way. She is what every Karen aspires (yet fails) to be. Smart, articulate, morally correct, with enough will to stick to her guns and plow through the bullshit. Absolutely glorious.
She is the GigaKaren foretold by many
Loved by humanity
The golden standard of all Karens
Go Karens woo!
More of the anti Karen, IMO. By not being annoying, she is the antithesis of Karen ❤
Edit: The Diet Coke of Karen... All that Karen flavor without the calories!
j/k, more like... all the qualities of a Karen without the downsides.
In her responses she keeps having to "zoom out" to address the problem on a bigger scope than it initially started on. This is very hard for many people, because they just don't understand the wider dynamics of human interaction, so they falter (I know I do too often). But she has this stuff down and can deliver a solid critique KO. Over and over.
@@gblargg Yeah, it's a real effort to ignore someone deflecting and derailing and to keep concentrating on the real problem. It's a skill I developed in my late 30s and, while it doesn't always help, it makes me feel a lot more confident about my own position and behavior when I'm not getting dragged down and manipulated into arguing about stupid details the other person has contrived as massive strawmen to derail the conversation and deflect all personal responsibility.
If I were to make an honest guess, he likely pirates every software he has installed on his computer and he’s projecting that it’s what everyone does and that’s partially why he’s so paranoid
Well, he has to get the hashes from somewhere
My suggestion is everybody sue for three times the value you paid him. You paid him to use the software he illegally access your equipment and then took your money and ran.
He is committing CRIMES, like multiple FELONIES = Extortion, Fraud, etc. He belongs in jail, not just '$ued'. Add 'hacking' 2 the list = unauthorized access 2 'snoop' on the computer 2 C wat 'competitor software' they R running = non-stop crimes with this CRIMIAL.
add lost profit due to business disruption
BRO UPDATED THE SOFTWARE AND EXPECTED THE HASH TO NOT CHANGE
That would be HILARIOUS, if his DRM routine was still expecting the previous hash to be the only correct one. ^_^
sad but true 🤣😭
The BwE dude doesn't sound like he has issues... it sounds like he IS the issue.
the T&C "We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever" does it for me. Over the years ive had so many software vendors bury crap like this into custom license agreements with my employers, when i see it, its terminate negotiations and migrate the product out the business.
Good on you for doing this to BwE
It seems incredibly scary to me that a business can be shutdown overnight (even if temporarily) because some of the software they use has that language in the eula/tos.
If you were to inform share holders who have a strong minds they will realize it puts there money at risk.
@@heroslippy6666 its much worse than that. there is "stiffing" clauses in the T&Cs. in the 90's/20's there was a real problem with zombie mainframe app venders who failed to adapt to mid range systems obliterating the mainframe market. they used a variety of techniques to maintain income as maintenance contracts dryed up... to keep the cash flow up they used a variety of techniques... "we noticed you changed your company name... you will need to by a whole new license.... and this is what is going to cost you" "we noticed you have been taken over.... that will be a whole new licence... and by the way its going to priced on the total size of your new owners holding company and everything it ownes" etc.
the worse offenders were computer associates... it was so bad as soon as CA acquired a product... we would check to see if any of our clents used it and immediately start working with them to replace that product.
I belive CA was itself aquired by broadcom who decided that what the harware/software market really needs is a good stiffing... i.e. recent events in vmware land.
This is just asking for lawsuits. These terms put an unreasonable burden on the customer and would violate contract law in quite a few places.
Yup, that immediately puts a fat red X on ever using their software. Their ToS basically says "we can revoke your access whenever we feel like it, and we don't even need to tell you why we did it, or that it even happened". BIG FAT NOPE.
"Everybody could use a little bit of therapy. Some a bit less, some a bit more" 😂😂😂😂😂
It's even funnier because _it's true!_
I'm good, thanks.
I work as a conspiracy therapist. I listen to people’s conspiracy theories in a safe and non judgmental environment
@@MidlifeRenaissanceManIs that roooinside a Faraday cage?
B
That b me on both fronts
I definitely don't get contacted by ANY game studio when I install games made by other studios.
I don't get lambasted by Google the one time I wanted to try Apple Music.
Linus Torvalds doesn't attempt to remote into my laptop when I load up Windows.
So why can BWE get all hissy when users decide to install other software?
Edit - spelling mistake.
I bet Microsoft keep suggesting you use Edge though 🤣
@@DavidFrankland I'm actually just forced to use Edge by default.
"Family Safety" still applies to me, unfortunately.
Best wishes from Greece
Louis, Check the new EU law that passed. 2 points of intrest :
1) repairing in warranty extends warranty by 12 months AND companies are forced to repair old stuff - no more "to old, buy a new device"
2) it is now forbidden to install code / software / equipment on devises that affect / stops repairing capability !!
Hope some of these terms cross thee Atlantic as well..
hope so, here ford made a connector to the crankcase ventilation so it can release pent up gases, its not something that gets swapped frequently like an oil change every 3k-5k miles, but every two years, the instructions are to literally use a knife to cut it apart when similar fittings on previous models were reuseable and those same connectors are used on other parts of the more current model. it would be like having to break a side view mirror just to realign its position
I hope BwE responds to this video and Louis pins it.
BwE is absolutely unhinged from what I saw on the community post so even if it isn't particularly productive, it'll at least be entertaining.
Unfortunately he can't. Not unless Louis sees my message about me banning him for spamming links to a flash sale he's having
pretty sure this video is gonna get a fresh community guidelines strike instead knowing him
@@TheCod3r So he's charging less to take your money? Generous.
My biggest issue, is when he wrote "It's not spyware, it's DRM!" That doesn't give you the legal right to put SPYWARE on my personal PC!
DRM can be all sorts of malware (I'm looking at you Sony CDs...)
@@wilh3lmmusic wasn't there literally a small handful of CDs that had that stupid programming? I swear people hear something once and carry it with them for the rest of their lives.
@@andreivaughn1468 only a small handful like 22 million , really everyone was exaggerating the whole fiasco /s
This guy is just like Oracle. Their hit squad tried to milk license money from my org for JRE that I downloaded once for some testing, never used in production. They were the most threatening, pushy, a**holes, that wouldn't give up, and kept threatening legal action. Oracle and this guy need to just go away.
Oracle bought a company I used to work for. My division got spun out as an independent company. We had developed software only we used for internal purposes. After buying the company, Oracle made US license our own software and pay them every month for it, even though Oracle wasn't using it, could not use it, and we were the people who wrote it. We had to pay. It pushed our managers to abandon that platform, which they had designed and built and was effectively their life's work. Oracle never wanted anything more than than license fees.
As they say it: One Rich Asshole Called Larry Ellison
If it isn't clear, this is why the entire industry switched to OpenJDK a decade ago. Oracle bought Sun just to squeeze for licence fees.
i hope the next administration grills these evil corporations for all the cruel bullshit they pulled.
Anyone using Oracle et al is only doing so because of hidden kickbacks somewhere, tech support agreements usually. OpenJDK is the same thing, but without a tech support contract, which you don't need if you have access to source code. It's all politics, I was using open source software to troubleshoot networks at an old corporate gig I had. I was chastized, written up, and put on a PIP for replacing task manager with process explorer and using process hacker to track down rouge DNS servers, poison wells, on paths etc. Something about the contract with microsoft. I quit that job the next day, their networks went down, and it took six days to bring up the cold site, and it was a six month old image.
"I keep getting alerts..."
Dude just admitted his software spies on people, and probably not very good if he's getting alerts for people who are using the software properly.
Between the likelihood of the software spying on you, and the completely insane behavior of the manufacturer, I wouldn't give the guy business even if he was the last person I could go to for it.
Fun fact: IDA installs with some c++ runtimes so it's on tons of computers. There is no reason to believe someone actually knows how to use it just because it's on their computer though. That's like saying you installed visual studio to program with so you plan to write your own version of windows to save money. One thing has nothing to do with another. Many people have IDA installed and have no idea it's even there or what it can be used for. He must be parodoid that people will reverse engineer his code to even worry about it. That said all you need to do is hook up a logic analyzer on the same pins while using BWE and you should be able to record what his software does from the analyzer side of things. It would be that hard to setup at all
Just imagine trying to handle all the configuration variations across the world with this software. That's a full-time job.
Also, it would be fonny if someone used Wireshark while his software was running. It would make an excellent livestream, albeit the cost of $200 just to do that seems a bit steep.
@@gblargg No kidding! In order to get a handle on things and do so thoroughly, he would probably want to be running some form of system report and software environment report to determine potential confounds to his hashing methodology. Which seems like it's probably unnecessarily complex if it's giving all these false-positives.
FWIW, couldn't anyone just get on a screen share and run a hash of the executable and show him nothing's changed? Shoot, 7zip has a built-in ability ot do an shasum on a contextual menu, or. GNU tools on WSL can do it, or Cygwin. Frankly anyone who seems so confident in the execution of their code on very different environments is a fool. Even something like Docker isn't fool-proof.
“For any reason” doesn’t hold water in the court of law. Like you cant ban someone for liking the color blue, a court would laugh you out. Just a generic fyi
aww we should be able to sue for bad taste!
Not to mention they can't ban usage because the customer is not a christian, straight, neuro-typical, white male in their 20s who is not in the military and was born in the usa.
but that presumes that the ToS are even valid since they probably occurred after sale without providing consideration (can't change the deal without providing something).
Just because everyone is doing something wrong doesn't make it less wrong.
Unfortunately, the American court system is generally based on money, not valid legal evidence. Who has the most fucking lawyers. In other parts of the world though, yeah.
Yes it does, at least in the usa.
I'm pretty sure the OP is correct, even in the USA. Contracts have to be reasonable in order to be binding, contracts can not make criminal actions become marginally legal, a contractual agreement for cannibalism is invalid, etc., etc. "For any reason" may grant the contractor some flexibility, but it does not allow they to behave unreasonably without potential legal consequences. I don't believe civil cases are ever decided by jury in the US, and most judges and arbitrators are not going to be inclined to defend arbitrary irrational behavior without a good reason, because doing so could open themselves up to potential consequences. If I sell you a product or service, and then refuse to provide that product or service, because it says in the contract that I reserve the right to change terms and conditions at any time and at my sole discretion, no matter what I added to, removed from, the ToS, it can't make theft legal. If there was a reasonable expectation of goods or services when money changed hands, then there must be reasonable efforts to supply either those goods or services or a refund. When you take something that someone has paid for, without their consent, that's theft, or at the very least, it's skirting dangerously close to theft, and theft is a crime that falls into the jurisdiction of criminal law, while contracts are a matter for civil law. Contacts can not deflect criminal charges. Even within civil law contracts must be reasonable to be binding. The sky is blue, is definitely not a valid reasonable cause for revoking a client's access to goods which they paid for in good faith, and no judge or arbitrator would entertain such a notion, regardless of what was in the ToS. Does that mean you can't do it, and, then try to trick the victim into believe that they can't complain because of their agreement to the ToS? Of course not, but then just hope they don't take you court, or maybe even press criminal charges against you. If they do, you'd better take a note out of the big corporation's books, and come up with a more reasonable story before arguing your case.
I have screenshots of him saying I'm mental. Then he deleted his entire side of our Discord DMs to try and prove it.
I was a mod/admin in his discord. I agree about 95% with you Louis.. Except the part where you say you don't think he's doing it for money. That's the EXACT reason he's doing this. He's greedy, narcissistic, and paranoid AF. I forwarded what info I could to Jessa in her discord. But, sadly due to the 2 years of not directly communicating to him, and him nuking his mod/admin chats after I left, I couldn't prove much. I'm glad this video is out here now. It's finally time to put my multi year beef to rest. I hope.
BwE must have balls of steel to do this shit in Australia given how strong our consumer protection laws are.
Yeah, our politicians decided they're the only ones allowed to screw us. Criminals don't like competition.
I wonder if he has something in his surveillance code that checks the locale or IP address of the computer to see if it is in Australia to tell him if he needs to leave them alone. Or just checking credit card information to see if they are in Australia or something.
Some people will start tripping if they even get a wiff of power.
And some people could care less even with a boot.on their head
If in the next few years AAA gaming companies start revoking licenses and banning accounts because people bought games from competing companies, I'm blaming this guy.
Also, I think we're about half a step away from Apple deactivating iPhones if they're ever hooked up to a PC running Windows, as well as Samsung doing the same thing with their phones being hooked up to a Mac.
This clown needs to stop giving all these companies even worse ideas than they already have. He definitely needs therapy.
You have a ps6 and xbox ultra series running in your network?
We will ban your microsoft account with all your games in it!
There is already a hip of reasons to not buy anything from Apple or Samsung tho.
HOLY-... do not give Apple any ideas PLEASE XD
@@outseeker I just hope they never find out I run linux on my G4. No telling what they will do to my poor powerpc cpu's...... the ones WITHOUT spyware like intels.
SamOS
This denying access and then not returning the money is literal theft!
Borderline Personality disorder, unfortunately, is not easily treatable. It's less about medication and treated mostly through therapy and self awareness. The hardest part is convincing the patient to actually seek treatment. I hope these paranoid software developers get the help they truly do need.
It's not treadable, narcissism even less so. You can make them act like they're normal people, but when they don't get what they want, they behave in the shadyest way they can get away with. Always. Read Daniel Kahneman.
Years down the line this guy is going to be kicking himself, when he finally realizes it was a small error in his code that misled him into blowing up his business.
Setting aside the surveillance of dubious legality and absent morality, the real issue is that he attacks rather than suspecting a flaw in himself or his product.
Paranoia is a dangerous state of mind, needing only the spark of confirmation bias to ignite and self-destructively immolate anything previously suspected.
If you know about the founding of Fairchild Semiconductor.....
Nobel laureate Bill Shockley basically caused a mutiny of 8 of his best and brightest employees. Shockley Semiconductor went from being an encouraging upstart to being the corporate equivalent of East Germany, through his own obsessive paranoia. The situation ultimately got so bad, he forbade people in different divisions from communicating, all work papers had to be locked up at the corporate HQ, and he even once tried to force all employees to take lie-detector tests because he was fishing for a (probably nonexistent) mole.
Those 8 guys left en-masse, got funded by Fairchild to start their own company, and with a few years Shockley was out of business (he ultimately sold out his interest to Beckman). He never forgave them for what he perceived as a "betrayal", even though it was pretty much only his paranoia and abusive tendencies that drove them to leave.
Some people just have the wrong personality to be in charge.
Sounds like someone is making sure his software has kernel level access and using it to spy on his customers
hmm, where did i hear that before...
@@dan00b8 Sounds like it's a real... *Riot*.
Sorry to be pedantic, but you don't need Ring 0 (kernel level access) to see what apps are installed in Windows OS. Only need Administrators group privileges and standard API calls. Kernel level access (Ring 0) would be for a rootkit malware to avoid antivirus or similar actions where the author cannot rely on OS API calls to get the job done.
People who wanted to pirate the software wouldn't have bothered paying, and they wouldn't have bothered dealing with you by email either. People who wanted to resell the software especially wouldn't because connect themselves with a paper trail to your software, destroying their own plausible deniability. The reality is if someone wanted this software for free, they'd have it for free, and there isn't a god damn thing anyone could do to stop them. Every software payment should be viewed through the lens of a donation and a pledge of support, because of just how voluntary it actually is. Acting entitled and predatory is a surefire way to lose that support. The only reason large corporations get away with that nonsense is because other large corporations are forced to pay for the software to avoid obvious lawsuits. Major companies are going to have an extremely difficult time pirating several hundred copies of something for all their employees without getting caught a sued. This problem practically does not exist for individuals or small businesses with only a handful of people. Value your users or devalue your software
Time for a new suit. A law suit, that is...
Sadly his lawyer will havea good insanity defense. He can even call Jena for proof.
@@robertsmith2956 That's not an acceptable defense in civil suits. I've seen people try it before, and the judge usually just rules against them right then.
I am beginning to understand why TheCod3r has "fxck BwE!" on the PS5 NOR Modifier software
Oh, now in the pinned comment there's a new version that says BwE can suck it instead 😂
My government just struck down a bill that would have required farm machinery vendors to provide repair manuals or sell farmers parts, software or other tools that can be used to repair the machinery out of concern that "the vendor would just open across the provincial border anyway".
I'm seething. This isn't the company alone eroding our rights, it's my own government!
What country was it if you don't mind me asking?
Of course they did, the companies sure paid them big enough bribes, errr I mean campaign donations.
@@zachgullerman3183 Canada. Not the canadian government, but my provincial government. Weirdly enough they voted along party lines. So I think Kasyboles30 is correct, money must've come into the party from somwehere or they wouldn't have forced the members to toe the party line.
Your name is Likebot, and judging from a pic - you are posing as a Ukrainian.
Me, being one, haven't heard of this bill in Ukraine. Especially surprising, bc my line of work tied to hardware-software for farming.
But I'm open to change my mind if you can back up your statement.
@@zachgullerman3183 North of USA. I tried replying. Maybe this one will stick?
I've also purchased Linux, Red Hat specifically, back in the mid 90s when I was getting into computers (and in my early teens). I did get a 2 inch thick manual with it, and a CD Rom which would have taken a week to download on a 33.6K modem so it was definitely a good purchase. I don't think it was really all that expensive either.
I have a RedHat 5 (hoping I remember the version correctly) box at home.
Let't me think of, it's not any good, that we are flawlessly connetect to the internet all the time.
You could put it in your terms of service that by using this software, you agree that the software author can come to your house and take any of your stuff that he wants... but that would not make it okay to actually do that. Just putting something in the EULA does not mean it is valid. It's valid when a judge says it is; until then, who knows?
this is what credit card charge backs are for.
He uses logs from your usage as it's all logged so he wins every case. It's a very unfortunate situation for customers who have had their money stolen. It would be great if enough people reached out to PayPal to explain the situation so that maybe they would resolve cases in the customer's favor in the future. This would go a small way towards undoing the injustice of taking back somebody's ability to use what they bought and paid for. And I think if enough people emailed them, this would change. I feel like the only reason he is even winning these chargebacks is because of a misunderstanding on the part of the PayPal agent making the decision.
This wouldn't be that bad if he gave people their money back when he revoked access. It would still suck, don't get me wrong, but a refund for the product you paid full price for that he has taken away from you would at least provide some relief or sand off the edge of anger people feel.
It makes me sick to see people in my own community contributing to the _"you'll own nothing"_ nonsense we've been fighting against the entire time.
@@rossmanngroupI think another issue is a lot of people pay via bitcoin so that's even worse! But if he receives enough charge backs on PayPal their risk management team will auto terminate his account anyway, or they should at least!
@@rossmanngrouphow can PayPal trust that his log are real? amd even with that, it doesn't prove that it is the software that was advertised/bought
how you word and reason your chargeback is very important. if you just bought it and it immediately started throwing incompatibility errors and you have logs of him denying a refund, you should be able to win.
@@PandaMan02agreed. Also if you contact PayPal and speak to an actual person instead of letting some clown push buttons without looking at all the facts
Thank you Louis. I'm glad you provided the proof of this mans wrongdoing. I was never on his side per se but I don't like seeing someone get hammered without proof and this video provides that proof. BwE obviously has a problem and has gone way too far in protecting his IP and whilst I understand some of what he does I can't condone it. Thanks for the hard work and the effort you put in to making this community a better place to be.😍😍
To quote Chancellor Palpatine..... Do it!!!
Take this muppet down, render his entire business obsolete.
We need a modification of the warranty act that says that the terms of on-premises software licenses (or the on-premises portions of a hybrid on-premises/cloud software) cannot be modified after the purchase. In addition, if the software uses any kind of DRM, that if the company ceases to support the software for any reason that they have a legal obligation to release a patch to remove the DRM to maintain any kind of copyright. And if they don't release a patch within 30 days prior to ending support, the program binaries automatically become public domain without any copyright of any kind. In that way anyone is allowed to legally use, modify, abuse, whatever, them to remove the DRM and all the company is left with is whatever copyright they may have in the source code alone.
It looks like someone thinks "terms of service" equates to "terms of law." Im sure he feel like KING bWe when he's in edit mode on his TOS page. The level of narcasism required ro behave like this is pretty thick, in my opinion.
I left my opinion on the community post, something I suggest all of you go and read in addition to this video. The owner replies to many comments, which allows you to better understand their tone regarding the negative feedback of his actions.
I was reading those comments yesterday during my lunch and whoo boy, BwE is more insane than I thought.
IDA is a disassembler and debugger and is often a tool of choice when reverse engineering software. Some software, usually games but other kinds as well, will scan running processes on the computer and hash the informaiton about each process and send it back to the developers. This may be a flawed detection scheme especially if the hashing is weak and results in a high probability of "collisions" (when multiple entries have a like hash code). From what I've seen, developers which use this of similar techniques usually have some mention in their Terms of Service or End User License Agreement stating that they scan the user's computer.
I hope a (F)OSS solution comes about as a result of all of this.
Another commenter has already posted a GitHub link to one.
This guy needs to be sued in a class action lawsuit, and all customers need to be refunded and his reputation destroyed!!!
class action is a waste. You get all the customers filing small claims in their local courts. no company could handle thousands of small claims going on all at the same time.
@@Dratchev241 And without any legal footing to stand on he would lose every single one.
The man would be ruined and the internet would be a better place for it.
That will be hard, he lives in Queensland Australia and most of the class action fail here.
@@OzyWizard1973Shouldn't that be Kingsland now?
@@Dratchev241DDoS via legal system?
I hope BwE responds to this video and Louis pins it.
BwE is absolutely unhinged from what I saw on the community post so even if it isn't particularly productive, it'll at least be entertaining. We need a modification of the warranty act that says that the terms of on-premises software licenses (or the on-premises portions of a hybrid on-premises/cloud software) cannot be modified after the purchase. In addition, if the software uses any kind of DRM, that if the company ceases to support the software for any reason that they have a legal obligation to release a patch to remove the DRM to maintain any kind of copyright. And if they don't release a patch within 30 days prior to ending support, the program binaries automatically become public domain without any copyright of any kind.
Also, Lewis, you can send an e-mail to the arbitration opt-out email.
Edit - I mistakenly assumed the deadline was this week. It's actually within 30 or so days from April 15th.
Within 30 days of April 15th AFAIR, should have a fair bit of time.
@@BrainStormzFTC Same also applies to with 15 days of a new account's creation.
It would be amusing if somebody were to spoof the telemetry protocol through which he receives data from spying on customers, and give him plenty of "alerts" to react to.
truly unfortunate and informative.
video title matches content.
10/10
by the way, i hope to see a follow up some day that announces how the internet made a free version of those tools
This reminds me of Sonic Gather Battle, a game that had a virus to check if you were ripping the author's sprites or googling for cheats. It's funny how paranoid some developers are.
Completely forgot about that game, went on a bit of a rabbit hole last night lol. I really want to know how these people think.
This is the type of developer that if it wasn't "DRM", it would be another issue. It is incredibly frustrating to deal with.
I've done developmental research in engineering, and one of the early "ethics lessons" boils down to understanding that you will not be able to absolutely control how anything you develop ultimately gets used. You need to be OK with that before you start work on a project.
This is especially true of things like projects that have military applications, and even more so if they have potential offensive capability. If your sponsor is, say, a branch of the armed services, you have to be aware that if you develop something useful, someday, someone will use it in a conflict. If you're not OK with that (and you don't HAVE to be OK with it), then don't do the project. (see also: "Metal Gear launches nukes???? Nooooooo!")
Military projects might be an extreme case, but it's still the same, whether you're an arms designer for FN or a guy making blenders at Hamilton Beach. Once the product goes out into the world, you don't get to dictate how each customer uses it. You can try to cut down on misuse, but ultimately you don't get an absolute level of top-down control to audit each customer - nor should you. You have to accept that you will never have that level of control to prevent ALL uses you don't like. (e.g. If you work at an auto maker, you'd prefer that the car you build only gets used for benevolent purposes, but whether you like it or not, someone's eventually going to use one as a getaway car, and someone's going to end up in a nasty accident in one as well.)
Apparently this guy at BwE didn't get that lesson, and he's trying to enact dictatorial control over his product. It's immature, and unrealistic.
You're 100% correct that this guys stranglehold on these tools needs to end. He needs to learn the lesson that you don't treat people this way when you're making money off of people. If I ever need a PS4 and/or PS5 repaired I will be asking if they use his tools and will not give money to shops that do.
"Everyone could use a little more cardio in their day" - Louis Rossmann I feel attacked
Nobody cares
Instead of just feeling attacked, funnel those feelings into action. You can do it in private at home.
@@InterpretingYou You do care, hence your comment :)
@@sumairsaif2050 nah, I do like cardio, I'm fit and beautiful. Anyone who can be offended by cardio - may also consult their KFC representative for an advice on how to avoid it better.
@@InterpretingYou lol I said this as a joke to a friend. I dont feel attacked. But I appreciate you caring :)
Thank you for making this, people like you are why I continue in this industry over every hurdle that comes my way.
Hey @Louis, point of order from the InfoSec community, while it's IDA all caps, most people pronounce it like a mob era Bronx New Yorker says "I would have" ;)
What a complete load of BS you guys had to deal with, omg! This type of abusive crap needs to be exposed and fought off more frequently. Ithink you are doing great by sharing this events with others, letting them know about them and also making this open source software initiative, that is the way to go| I'm sure people that watch and like your channel will support it.
I love the punchline of this video - just take it to Sony instead. Jessa FYI, there is a thing called the ACCC you can approach to get your money back
I've been in contact with software distributors before (usually coupled with hardware), and it has been my experience that most of them will bend over backwards to accommodate you. Even if we own a perpetual licence, and aren't currently getting any money out of us right now, they'll still bend over backwards to make sure our decades old hardware continues to function flawlessly.
As such, we may purchase a software upgrade, or even a hardware upgrade later down the line.
I can't say we really recommend this software or hardware to anyone, as it was in an Education setting, and most of it isn't the sort of thing the average person will want, but we've never said a bad thing about any of it.
Good Job Louis!! This is exactly what you made the nonprofit for. Go forth and make your software! I already know it's going to be better than anything he could dream of... I hope we get some updates in the future?
Go Rossmann! No gatekeeping! Learning and using computers shouldn't just be for people with money.
Louis! You are the man! It is truly unfortunate that I am not a programmer cause I would be all up on this.. If there is anything I can do to help you I would be glad to do it! You have made my day with this!
He’s got a bunch of weird stipulations in the terms of service too, like you can’t run any of his software on a virtual machine, has to have a connection to the internet and to his servers at all times. His software gets flagged as a virus by most antiviruses too, weird…
Probably because it also acts as a keylogger... man that is some serious paranoia.
Can we restart using the word "stiffing" to describe what BwE are doing to their customers.
i am old and one of the time consuming issues i had in the 90's was mainframe app venders ripping off their remaining customers. This was the name for this activity which nicely captures the contempt we had for the businesses doing this.
He's not trolling his own customers - he's griefing them.
As a complete noob/novice in software development, this is ridiculous. In my CS degree my instructors drilled into me “all software is buggy or has problems and test test test” make sure to test your software based on user inputs add features and make sure you provide features users want that fit within the scope of the project. Him saying his DRM isn’t buggy or flawed is insane, anything can be broken and flawed. I fail to understand why he isn’t using a log in credential system like Apple uses for GSX. Who knows maybe I’m just talking out of my ass but I always think every script, program, or even line of code I write is flawed and can be improved somehow.
even the wheel has been improved, car tires are actually quite improved compared to the general consumers have on their cars right now, its just that what they have is the most affordable both for the manufacturer and the car companies.
Thank you, this video helped me get through my colonoscopy prep ❤
What a missed opportunity to make a ton of money. I'm looking forward to seeing what new tools come out of the wake of this 🙌
I've been waiting for this vid. Thank you! Guys like this are a stain on our community.
Ha, I bought that suse linux too, still have it. I'm just glad they lost the source immediately, but I did need those manuals to get started with Linux.
After your post a few days ago I took a glance at his published response and related pages, and before I knew it, hours had passed. I just couldn't put the popcorn down. It was the most delusional thing I've read in a good long time.
This situation is unfortunate. Thanks for covering it, and trying to take an action against it
Was waiting for this video since I saw the community post the other day.
Same. Too bad BwE is apparently blocked from commenting, I was looking forward to his undoubtedly completely unhinged response.
Is it available in the high seas anywhere? Just asking for a friend in case he would like to download it just for gigs without paying anything
It is interesting that people consider terms of service binding, since they are a change to a purchase after the fact without providing "consideration". What consideration is provided? Usually software updates are required to uphold the sellers already existing side of the bargain... I understand the fear of what happens if all eulas are suddenly voided, but they need to follow proper and reasonable legal practices like any other industry or this kind of nonsense will continue.
great as always and i learned a lot. The ra.e mentality is going on. Thank you for fighting for the consumers. Greetings from austria
Louis for president! I 100% agree with you. I've seen this bully acting strange from months and months ago. I would never pay even a dollar for his tools, and the weirder this shit goes I'm happy for my decision❤
I have (past tense) been in a serious relationship for years with a narcissist and this is exactly how they act.
We all know DRM means broken by design
Designed really maliciously
doesn't really matter
Having had to interact with that fellow for many months before I finally muted him on Twitter, I feel bad for saying this, but I'm experiencing schadenfreude from him being finally put in the spotlight for his terrible behavior.
This is the stuff I would like to see highlighted! Not somebody going off the deep end to put the tools out there, and if something is brought forth from this funding to have that highlighted too! Pretty cool stuff
Caracas representando, así es!!!... and f**k BwE! Good job Louis in exposing scammers in the repair community
That Ending is the Best Ever! Thank You Louis for putting up support snd funding to create good software and customer service. This guy is a pos for what he's doing and will now find out the repercussions 🤣
What was I worried about OF COURSE you already know about Discord 😂😂😂 Super glad to say I haven't pressed agree. Discord can gtfo with that crap
This is ridiculous! Thank you for sharing!
❤️ Thanks for your videos, Louis!
Instead of creating a dongle, just register a specific device the user chooses. Can be a USB stick, can be a GFX card, can be anything. Just has to be present on the local machine for the software to permit usage of itself.
Louis you make me feel old with my Linux 0.93 install disks. Of course mine didn't come in a nice box. Just a jewel case.
Yeah, I hope BwE now comes to realise just how screwed he is and how big this can of worms is he has just opened.
I hope your initiative bears fruit.
Oh it seems your criticism is already bearing fruit. The contact link to BwE is now showing error 505.😂
that bpd part hits me so hard
One of my best friends is so paranoic, I believe she has her reasons but sometimes it is just not justifiable. I am trying to get her help and she is trying to get helped, hope it's going to be all better soon.
Hey Louis!!! If you make Open source software please make it for Linux too!!! The open source community is cool! We don't tolerate a-holism when it comes to our hardware and software! We at least try to treat each other fairly, with dignity, and respect.
Never even knew what BwE was until I watched this video.
AT first I thought it was an abbreviation for some strange male fetish.
Usually I think you are too extreme but this is a great initiative. Hope more people fund this kind of software projects
I agree. Would be nice to get into the actual subject right away and then give his opinions/examples/experiences/feelings about it.
you are morally obligated to pirate that man's software. screw that man, screw him in particular.
His dark eye circles are starting to dissapear.
that's the new york leaving his body
This is not limited to software. Just had Microchip Technology tell me that I am a scalper and that I only buy their ICs to sell them "for inflated profits", so I am banned from buying their ICs for life. They KNOW this and there is nothing that will convince them otherwise. Like, they KNOW. They are SURE. Needless to say I never sold a single Microchip or Atmel chip unless it was inside a product that my business makes, but that's not important. They KNOW.