Average Handle Time Metric in Customer Service

A special thank you to Tracey Virtue for moderating this month’s Brain Trust panel, and to Ken Taylor and Craig Stoss for sharing their insights as panelists!
In December’s Brain Trust event, we hosted a dynamic panel discussion on a key topic: "How do you use the ‘Average Handle Time’ metric?" This format offered a valuable opportunity to explore diverse perspectives and uncover unique insights on this important subject.
Don’t miss out-watch the presentation to learn more!