THANKS for the continued investment in HEOS! We were worried after the acquisition and it's super reassuring to see the enhanced features breathing new life into the gear we've invested in over the years. Please give Sonos a run for their money and make us Denon Fans proud!!!
Glad to see you working on this. Heos remains one of the most twitchy apps I use (or better, "try to use"). Even now, uninstalling and reinstalling the app fails with the same error message, "HEOS Account Server is not available. Please try later." This happens 9 out of 10 times.
Hello Michael, I'm sorry about your experience. We want to learn more about your situation and make things right by providing information and troubleshooting to help resolve the issue. Please get in touch with our HEOS technical support team by calling 855-499-2820. We look forward to assisting you.
Michael, I ran your post by one of our technicians. He mentioned that it sounds like a Tidal authentication issue. If so, here are the steps for correcting. Due to a security change made by TIDAL, some users are now required to sign out and back into the TIDAL account on the HEOS App to reauthenticate the TIDAL account login. If you are receiving the following message when accessing TIDAL from the HEOS App “HEOS Account Server is Not Available. Please try again later.”, please sign out and back into the TIDAL account from the HEOS App by going to the “Home tab > Music Services, tap Edit > tap TIDAL > Sign Out” then select “Add More Music”, select TIDAL then sign back into the TIDAL account. If further assistance is needed, please call 855-499-2820. Thank you.
Michael, I ran your post by one of our technicians. He mentioned that it sounds like a Tidal authentication issue. If so, here are the steps for correcting. Due to a security change made by TIDAL, some users are now required to sign out and back into the TIDAL account on the HEOS App to reauthenticate the TIDAL account login. If you are receiving the following message when accessing TIDAL from the HEOS App “HEOS Account Server is Not Available. Please try again later.”, please sign out and back into the TIDAL account from the HEOS App by going to the “Home tab > Music Services, tap Edit > tap TIDAL > Sign Out” then select “Add More Music”, select TIDAL then sign back into the TIDAL account. If further assistance is needed, please call 855-499-2820. Thank you.
You guys should add like an intercom feature where you can talk through the speakers around the house. Only one way audio so you can’t hear the person your talking to but they can hear you through the speaker
Thanks, I am pretty new to HEOS, and like the update. As a Tidal user, I selected the Hifi plus subscription, but that seem to be unsupported. Is there an update coming to bring that feature? I would welcome that very much.
Hello Jan, thank you for your positive feedback on the new HEOS app/Update. Regarding new features and services, we are consistently preparing firmware updates to help accommodate new features, which we will provide when available. We appreciate your interest and value your feedback as we are working towards adding new features. More exciting things are coming. .
I followed the instructions to create a playlist, the playlist appears in the list of HEOS playlists, but none of the songs are added. The songs are located in my Synology NAS. I also tried to add a playing song to a playlist, when I open the info/more button, the option to add to a playlist does not show! If the source of my music is Tidal and I add songs to the queue, opening the queue and choosing Save as a Playlist, it creates the playlist in Tidal, not in the Heos Playlists. Is this a bug or am I doing something wrong?
I can't listen to music by selecting folders from my synology nas server using my iPhone, which I was able to do with the old application. The remote control of the Denon device can still be used to control playback and browsing of the music on the server, but it is inconvenient. How will the server be accessible from the phone?
Hello, Szabiboy. I want to provide a HEOS customer service number for further troubleshooting assistance. 855-499-2820 We look forward to assisting you.
Why, if a music channel has multiple channels with different kbps. That the preference goes to the lowest kbps by default? And why if you choose a channel with the highest kbps and save it as a favorite, this choice disappears when you reopen the channel! ?? Very frustrated! Using an AVC-X4700H
Why is it so difficult or impossible to organize the favorites list of radio stations? Tried everything, but I can't get it to work (use an Apple iPhone) It's not intuitive..... Who knows how to do it? It would be useful if Denon would visualize the instructions !/? Using an AVC-X4700H
The Heos app is a peace of shit! My Denon X2500H always have an issue with the Heos app. Tidal, Soundcloud, usb playings are not working on it. (Static IP setup finished, network ok, display the selected track but no sound on it.
![[MEGA] BluOS 4.0 App Walkthrough](http://i.ytimg.com/vi/DdrAYp1EhjU/mqdefault.jpg)
THANKS for the continued investment in HEOS! We were worried after the acquisition and it's super reassuring to see the enhanced features breathing new life into the gear we've invested in over the years. Please give Sonos a run for their money and make us Denon Fans proud!!!
HEOS continues to be a huge priority for us even next year! More changes to come that we cant wait to share.
@@DenonOfficial if you need help Beta testing from end users then I would be happy to help
Thank you for these kind words. We will continue to improve our systems to make the experience better for end users such as yourself. Happy listening!
2024 almost and STILL NO QOBUZ, STILL NO APPLE MUSIC. PATHETIC. @DenonOfficial @@DenonOfficial
2024 almost and STILL NO QOBUZ, STILL NO APPLE MUSIC. PATHETIC. @DenonOfficial @@andrewbakonyi
Glad to get the new update. Much improved! The old version was archaic.
Yes much improved! We heard you on the old version and are very excited to debut more changes next year. 🙂
@DenonOfficial Yes, I like it very much. I saw the update for it waiting to be installed yesterday evening..
2024 almost and STILL NO QOBUZ, STILL NO APPLE MUSIC. PATHETIC. @DenonOfficial @@matthewharhai4039
Love the changes, great job yall. Thanks for continuing to invest in Heos!
Thank you for the kind words!
Thank you for these kind words. We will continue to improve our systems to make the experience better for end users such as yourself. Happy listening!
2024 almost and STILL NO QOBUZ, STILL NO APPLE MUSIC. PATHETIC. @DenonOfficial @@DenonOfficial
2024 almost and STILL NO QOBUZ, STILL NO APPLE MUSIC. PATHETIC. @DenonOfficial @@DenonOfficial
Glad to see you working on this. Heos remains one of the most twitchy apps I use (or better, "try to use"). Even now, uninstalling and reinstalling the app fails with the same error message, "HEOS Account Server is not available. Please try later." This happens 9 out of 10 times.
Hello Michael, I'm sorry about your experience. We want to learn more about your situation and make things right by providing information and troubleshooting to help resolve the issue. Please get in touch with our HEOS technical support team by calling 855-499-2820. We look forward to assisting you.
Michael, I ran your post by one of our technicians. He mentioned that it sounds like a Tidal authentication issue. If so, here are the steps for correcting. Due to a security change made by TIDAL, some users are now required to sign out and back into the TIDAL account on the HEOS App to reauthenticate the TIDAL account login. If you are receiving the following message when accessing TIDAL from the HEOS App “HEOS Account Server is Not Available. Please try again later.”, please sign out and back into the TIDAL account from the HEOS App by going to the “Home tab > Music Services, tap Edit > tap TIDAL > Sign Out” then select “Add More Music”, select TIDAL then sign back into the TIDAL account. If further assistance is needed, please call 855-499-2820. Thank you.
Michael, I ran your post by one of our technicians. He mentioned that it sounds like a Tidal authentication issue. If so, here are the steps for correcting. Due to a security change made by TIDAL, some users are now required to sign out and back into the TIDAL account on the HEOS App to reauthenticate the TIDAL account login. If you are receiving the following message when accessing TIDAL from the HEOS App “HEOS Account Server is Not Available. Please try again later.”, please sign out and back into the TIDAL account from the HEOS App by going to the “Home tab > Music Services, tap Edit > tap TIDAL > Sign Out” then select “Add More Music”, select TIDAL then sign back into the TIDAL account. If further assistance is needed, please call 855-499-2820. Thank you.
You guys should add like an intercom feature where you can talk through the speakers around the house. Only one way audio so you can’t hear the person your talking to but they can hear you through the speaker
Thanks, I am pretty new to HEOS, and like the update. As a Tidal user, I selected the Hifi plus subscription, but that seem to be unsupported. Is there an update coming to bring that feature? I would welcome that very much.
Hello Jan, thank you for your positive feedback on the new HEOS app/Update. Regarding new features and services, we are consistently preparing firmware updates to help accommodate new features, which we will provide when available. We appreciate your interest and value your feedback as we are working towards adding new features. More exciting things are coming.
.
2024 almost and STILL NO QOBUZ, STILL NO APPLE MUSIC. PATHETIC.@@DenonOfficial
Thanks and it looks much better! When can we expect Apple Music on HEOS??????
I followed the instructions to create a playlist, the playlist appears in the list of HEOS playlists, but none of the songs are added. The songs are located in my Synology NAS. I also tried to add a playing song to a playlist, when I open the info/more button, the option to add to a playlist does not show! If the source of my music is Tidal and I add songs to the queue, opening the queue and choosing Save as a Playlist, it creates the playlist in Tidal, not in the Heos Playlists. Is this a bug or am I doing something wrong?
nice that you have update the tidal streaming to high res .
Great job on the update. 👍
Having an issue with setting up two speakers as a stereo pair. Doesn't seem to be like the old app. Any help with this please.
Qobuz is still missing. Is it possible though to save tracks to existing tidal playlists?
I can't listen to music by selecting folders from my synology nas server using my iPhone, which I was able to do with the old application. The remote control of the Denon device can still be used to control playback and browsing of the music on the server, but it is inconvenient. How will the server be accessible from the phone?
Hello, Szabiboy. I want to provide a HEOS customer service number for further troubleshooting assistance. 855-499-2820
We look forward to assisting you.
Why, if a music channel has multiple channels with different kbps. That the preference goes to the lowest kbps by default? And why if you choose a channel with the highest kbps and save it as a favorite, this choice disappears when you reopen the channel! ?? Very frustrated! Using an AVC-X4700H
How can I use RUclips music application with HEOS?
Hello,
RUclips is not currently supported by HEOS. For audio-only playback on youtube, the feed can always be sent via Bluetooth.
Is RUclips Music available for setup in the list of streaming services? Like Amazon Music and SoundCloud.
same question here
Why is it so difficult or impossible to organize the favorites list of radio stations? Tried everything, but I can't get it to work (use an Apple iPhone) It's not intuitive..... Who knows how to do it? It would be useful if Denon would visualize the instructions !/? Using an AVC-X4700H
RUclips Music please!
HEOS NEEDS QOBUZ SUPPORT.
For Europe you need to add Google Home functionality.
Nice job adding a bunch of eye catching graphics....
Should have spent more time working on DLNA server.
The Heos app is a peace of shit! My Denon X2500H always have an issue with the Heos app. Tidal, Soundcloud, usb playings are not working on it. (Static IP setup finished, network ok, display the selected track but no sound on it.