Ethics & Compliance

Welcome to our latest video designed specifically for Security Officers licensed by the SIA in the UK and the PSA in ROI. In this toolbox talk, we dive into best practices for handling difficult situations with professionalism and composure. Whether you're dealing with an unhappy customer or a tense confrontation, we provide step-by-step strategies to manage and de-escalate challenging scenarios effectively.
We start by discussing key techniques like staying calm, listening actively, and communicating respectfully. We also explore what to do when standard de-escalation efforts don't succeed, including how to politely ask an aggressive customer to leave, using minimal force, and when to call for further assistance.
This video is an essential watch for any security professional looking to enhance their skills in managing conflict and ensuring safety in their work environment.
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