In my opinion, a great interview involves not only the interviewee but also the interviewer. This interview was outstanding on both sides. The questions were well thought out in advance, and it’s clear that Brian has a true passion and love for what he has created with Airbnb. I’m looking forward to the new developments in Airbnb coming in May 2025.
Absolutely! Brian is spot on. There’s a real need for a state-of-the-art management playbook tailored for founders. It would be invaluable if he invested time in sharing these counterintuitive insights and experiences. Given his unique vantage point, he’s perfectly positioned to distill and clarify this modern operational model, making it accessible for all of us.
He is absolutely right. "Chief Editor" is about the best description you can give... there has to be eyes on the final product and what is shipped out the door. This includes everything from an actual product, to the words used to describe that product (marketing, sales, etc...). I've worked for far too many startups (and big Fortune 500 companies) where this level of detail oversight is completely lost. It can be truly devastating.
Your biggest threat to customer experience are the coglomerates that list multiple properties and run the experience as a corporation. Maintain and control that customer communication experience and don’t let small companies that try to squeeze every dollar run the experience for the customer. I’ve stopped using Airbnb 2 years ago because of this. It used to be you connect with the host and have that niche personal experience more and more it’s now one LLC that owns or operates 50 flats and uses third party everything to manage the property. Airbnb should own that entire standardization of experience like a Marriott does across its brands. They are all unique but every single one has the Marriott experience.
It is so good to see someone so passionate about their business. You can just see him almost jumping out of his skin with enthusiasm. May we all find something in our lives that make us feel like he does!
This is what every startup founder knows. You cant just leave people up to their own devices. The amount of time this came back to bite me because the remote employee went off and did 10 mins of work thinking that the job is done and then DID NOTHING FOR THE REST OF THE DAY. This is why Elon Musk is so successful, he is down on the factory floor getting into the details talking directly with the people who wrench the factory together.
He's right about the autonomy thing. It's been researched actually. I've got a few papers saved on my PC where those that highly value personal autonomy are the ones who do try to start companies (though not all are successful obviously), and, given that most employees don't want to do that, or try to do that ever, then it follows that most don't want that kind of autonomy, as he says -- and that's not necessarily a bad thing either. People are different and value different things.
I recently sold half my tech stock holdings due to all-time highs, leaving me with $400k. Should I invest in ETFs now or wait for a market correction considering potential inflation?
From $37K to $45K that's the minimum range of profit return every week I thinks it's not a bad one for me, now I have enough to pay bills and take care of my family.
It's hard being a founder, l started a neobank that is set to launch in South Africa and for a while year l failed to raise $250k to go to market. I still remain optimistic but lm scared l will abandon the venture and ten employees to feed my family if we don't raise
5:16 That is so true! That is exactly what nake me nuts on most companies! Each team has ita own interests and objectives and no one trully colaborates!
Perhaps, they're still a young company but a point to consider is that people tend to be most productive when they have "guiderails" that keep them on course which is what this seems to be. Those that don't like it are probably entrepreneurial (as he says about himself early in the interview) by nature & should start their own company
This guy has got to see a hypnotist or something bc of how much he touches his nose Dude definitely does coke. Ya can’t blame it on allergies or sickness when it’s every damn video
All this foundermode but Airbnb can’t fix the fundamentals. We don’t want fancy new shit. We want fair prices (i.e not an extra $300 cleaning fee), accurate listings (i.e. pictures match reality), and a hotel-like experience (I.e. not having to basically clean the entire place before leaving). Foundermode the shit out of that my friend, pls.
honestly, if you want a hotel-like experience just book a hotel lol I personally never experienced the obligation of cleaning the place or had issues with photos. I think they do an extraordinary job managing the listings since it's global and individually managed by thousands of different hosts
I think one on one is needed when company is lean and at the start when no one besides the guy with the vision knows the general direction. Like how Brian says direct of their directs report to a certain manager and certain functions of the biz do not need to be in certain meetings for e.g marketing in the tech call same for other functions but yes as the team gets bigger i suppose group calls are important.
I really gotta say air bnb is genius but it has had it's drawbacks in communities and property owners, a user of airbnb I have witnessed a huge amount fo problems in good condominiums ruined by guests coming in and trashing the place or partying all night, drunk guests intiating fights with guards and many more problems, in short it's good for guests all over the world, not so good for communities where it once was a peaceful place
@@SSSS7-p8fSeems like that’s just for you, because in watching I didn’t feel that connection. It’s evidently not an objective one, but interesting opinion.
@@Rudzani The guy literally went out and hired former Apple employees to understand how they did stuff so he could replicate it. He has no original ideas and the Street doesn't enjoy his commentary either - see the stock price that's barely moved (gone down actually) since IPO.
Luckily he had a hefty clean up fee to get the white powder of that thing. Can't get his hands of it and sniffs every other second in every single video
@@Mike-lu1pty. It's usual with people on coke. You become lifted up and talk easier down on other. On top of the world. The give aways like constant sniffs and nose touching every other sentence in every interview is the icing on the cake. It's not just you. Most people see something is off but never met or seen someone affected by a substance like coke
This wannabee American Psycho is pretty funny. Its a pretty unconventional management approach, alright: you don't own any property, you don't do any maintenance, cleaning, or deal with evictions. You sit there and collect a fee for your shitty website and then have temerity to think you are some kind of a genius 😂
This woman is such a great interviewer. 10/10
In my opinion, a great interview involves not only the interviewee but also the interviewer. This interview was outstanding on both sides. The questions were well thought out in advance, and it’s clear that Brian has a true passion and love for what he has created with Airbnb. I’m looking forward to the new developments in Airbnb coming in May 2025.
Absolutely! Brian is spot on. There’s a real need for a state-of-the-art management playbook tailored for founders. It would be invaluable if he invested time in sharing these counterintuitive insights and experiences. Given his unique vantage point, he’s perfectly positioned to distill and clarify this modern operational model, making it accessible for all of us.
He is absolutely right. "Chief Editor" is about the best description you can give... there has to be eyes on the final product and what is shipped out the door. This includes everything from an actual product, to the words used to describe that product (marketing, sales, etc...). I've worked for far too many startups (and big Fortune 500 companies) where this level of detail oversight is completely lost. It can be truly devastating.
Your biggest threat to customer experience are the coglomerates that list multiple properties and run the experience as a corporation. Maintain and control that customer communication experience and don’t let small companies that try to squeeze every dollar run the experience for the customer. I’ve stopped using Airbnb 2 years ago because of this. It used to be you connect with the host and have that niche personal experience more and more it’s now one LLC that owns or operates 50 flats and uses third party everything to manage the property. Airbnb should own that entire standardization of experience like a Marriott does across its brands. They are all unique but every single one has the Marriott experience.
She’s a great interviewer!
He’s right I do not want autonomy at all, I want what I do clearly defined and I can do it without thinking
My boy Brian dropped so many gems here. Those who have ears will hear 💯
It is so good to see someone so passionate about their business. You can just see him almost jumping out of his skin with enthusiasm. May we all find something in our lives that make us feel like he does!
Both of them were bang on! Thanks for this interview.
So glad to hear that Brian understands the need for human interaction
This is what every startup founder knows. You cant just leave people up to their own devices. The amount of time this came back to bite me because the remote employee went off and did 10 mins of work thinking that the job is done and then DID NOTHING FOR THE REST OF THE DAY. This is why Elon Musk is so successful, he is down on the factory floor getting into the details talking directly with the people who wrench the factory together.
He's right about the autonomy thing. It's been researched actually. I've got a few papers saved on my PC where those that highly value personal autonomy are the ones who do try to start companies (though not all are successful obviously), and, given that most employees don't want to do that, or try to do that ever, then it follows that most don't want that kind of autonomy, as he says -- and that's not necessarily a bad thing either. People are different and value different things.
Phenomenal interviewer!!!! Need more of her!!!
this is genius! brian is smart smart man & one of the good guys!
good guy with an utterly unethical company
@@djamilawilschke7259 in what way?
Don't work for money; make money work for you. Invest wisely today to create the freedom you desire tomorrow...
Many new tra-ders face challenges without proper guidance. I found success by learning from James Clark's expertise.
@@bayhunter6exactly that's why I always seek Mr J Clark's guidance in all I do 😊
I recently sold half my tech stock holdings due to all-time highs, leaving me with $400k. Should I invest in ETFs now or wait for a market correction considering potential inflation?
Celebrating a $30k stock portfolio today from a $6k start. Investing wisely has given me time for family and future plans.
From $37K to $45K that's the minimum range of profit return every week I thinks it's not a bad one for me, now I have enough to pay bills and take care of my family.
Amazing interview
It's hard being a founder, l started a neobank that is set to launch in South Africa and for a while year l failed to raise $250k to go to market. I still remain optimistic but lm scared l will abandon the venture and ten employees to feed my family if we don't raise
Then raise harder! Goggins it. You got this.
Checklist of things to do and how to run a company is a book called "Traction"
The quote at 11:37 is sooo good!
enjoyed this so much I'm reading Paul G's founder mode for the 2nd time.
I had no idea that Gary Neville is the CEO of Airbnb
Hahaha
Amazing. Tysm for the insights, in my opinion you are a trail blazer in so many ways thank you.
5:16 That is so true! That is exactly what nake me nuts on most companies!
Each team has ita own interests and objectives and no one trully colaborates!
Brian is growing and growing!!
The coke is gettin him higher alright
This was a great ad for NOT working at AirBnb what is this dude talking about?
Perhaps, they're still a young company but a point to consider is that people tend to be most productive when they have "guiderails" that keep them on course which is what this seems to be. Those that don't like it are probably entrepreneurial (as he says about himself early in the interview) by nature & should start their own company
Exactly the micromanaging model
Is wild! I will pass…
def seems like a demanding high performace job environment
He's getting a bit preachy at this point. Still, it's the best way.
what a great interview
Fine Brian, keep running the great idea of Airbnb - love the App ... and the stock ;) ...
A coked out ceo will surely get you high returns. Surely it will become profitable
Incredible! Hell yeah
Bro is doing the PR rounds.. Airbnb is sinking.. buy puts or short the stock immediately
And go long on coke stocks at this point.😅 This guy is sniffing and touching his nose in every single interview
Reading my mind
Seems to be the management theory of Situational Leadership
This guy has got to see a hypnotist or something bc of how much he touches his nose
Dude definitely does coke. Ya can’t blame it on allergies or sickness when it’s every damn video
Coke becomes easy accessible when a multi miljonair
All this foundermode but Airbnb can’t fix the fundamentals. We don’t want fancy new shit. We want fair prices (i.e not an extra $300 cleaning fee), accurate listings (i.e. pictures match reality), and a hotel-like experience (I.e. not having to basically clean the entire place before leaving).
Foundermode the shit out of that my friend, pls.
honestly, if you want a hotel-like experience just book a hotel lol I personally never experienced the obligation of cleaning the place or had issues with photos. I think they do an extraordinary job managing the listings since it's global and individually managed by thousands of different hosts
@@mattecsccdidnt he say he wanted to takeover the hotel industry?
@@mattecscc lucky you
God he’d be painful to work for. Just listening to him for 5 minutes was enough
spot on
The GOAT
31:07 Have to admire Brian not reacting to this 😂
I think one on one is needed when company is lean and at the start when no one besides the guy with the vision knows the general direction. Like how Brian says direct of their directs report to a certain manager and certain functions of the biz do not need to be in certain meetings for e.g marketing in the tech call same for other functions but yes as the team gets bigger i suppose group calls are important.
I really gotta say air bnb is genius but it has had it's drawbacks in communities and property owners, a user of airbnb I have witnessed a huge amount fo problems in good condominiums ruined by guests coming in and trashing the place or partying all night, drunk guests intiating fights with guards and many more problems, in short it's good for guests all over the world, not so good for communities where it once was a peaceful place
31:10 - 31:22 - The interviewer throws up a surprise.
This company may face existential crisis in some time.
He’s so zesty
Yeah, brag about all that money you make. Your fees are too damn high
I fully understand why Airbnb sucks…. Thank you
Coke is a helluva drug.
He is getting into hotels
There is no way this guy is not on something...Been hittin the slopes too much lol
Sniffs every other seconds. Constantly touches his nose. The white powder is almost left on his upper lip at this point
This happened in an interview a year ago and he said he had pneumonia.
love human interaction but automated customer service? uhmmm ...
Your pricing model sucks and airbnb hosts are full of creepers
Make something better
Creeper checking in
👃❄️ 👀👀
Touches his nose every other sentence and sniffs every video.
He started good company but why he speaking like stock broker in the city? Is he on work hard play hard mode? 😂😂😂
He's trying so hard to be like Steve Jobs, its super cringe TBH.
HE SEEMS ON DRUGS, COCAINE?
@@SSSS7-p8fSeems like that’s just for you, because in watching I didn’t feel that connection. It’s evidently not an objective one, but interesting opinion.
@@Rudzani The guy literally went out and hired former Apple employees to understand how they did stuff so he could replicate it. He has no original ideas and the Street doesn't enjoy his commentary either - see the stock price that's barely moved (gone down actually) since IPO.
flat hierarchy 👍
Watch his nose grows as he destroys the company
That nose
Luckily he had a hefty clean up fee to get the white powder of that thing. Can't get his hands of it and sniffs every other second in every single video
He is scam bastaard. Airbnb is dead
never lol
Anyone else find the tone of his voice very irritating?
I understand that he’s giving business advice but it just feels like he’s scolding me
@@Mike-lu1pty. It's usual with people on coke. You become lifted up and talk easier down on other. On top of the world. The give aways like constant sniffs and nose touching every other sentence in every interview is the icing on the cake. It's not just you. Most people see something is off but never met or seen someone affected by a substance like coke
@@OfficialCANVAS Holy crap good eye, I'm noticing that a lot now too
dude doing coca, thinking his top of the world with shitty renting app. for the love of god, please let the correction happen
People investing in a CEO sniffing in every single video. Can't get his hands of his nose!
That’s dumb
This wannabee American Psycho is pretty funny. Its a pretty unconventional management approach, alright: you don't own any property, you don't do any maintenance, cleaning, or deal with evictions. You sit there and collect a fee for your shitty website and then have temerity to think you are some kind of a genius 😂