Jess I work at a custom home builder, you should definitely contact the warranty department and make a claim. Your house is so new that it’ll definitely be covered by them. You can also file a claim against the company, this shouldn’t have happened in such a new home.
Kyson noticing the toilet was overflowing but not wanting to wake you up 🥺 so innocent. May want to specify to the kids that seeing or smelling smoke is also a valid reason to wake you up!
I can understand your stress, and yes it's anxiety inducing with how much you don't have control. But from experience that mold could already be starting with that much carpet. And if it is water from a clogged toilet, you have a possible health hazard regardless of feces, it's still bacteria on top of mold. As an asthmatic, this can effect a kid quickly if they are around it. I hope they can resolve it as quick as possible.
I feel your pain! We had a pipe bust in our wall and had to do basically all the same. It was crazy! But I learned a lot. You can just have the one company take out the wet and dry it out. They should be able to test for mold and keep anything that can be kept, and then you could do your own repairs or hire your own company of choice after you receive insurance money. That’s what we did!
I had same problems to my house was flooded so badly up to your knees I have to call my sister up for help and my dad too it's was so bad we have replaced everything inside the house
I worry about water leaking into the electrical in walls. You wouldn’t know until you got electrocuted or a fire starts :/ I would get everything checked to be super safe if I was jesss
Yes! This is a straight plumbing issue. I would’ve gone after the builders first. There should’ve been some kind of warranty period where they cover this kind of things. If not, they picked a terrible builder. It’s well known new houses like this tend to have more problems.
I hope she sees this comment cause I would make sure everything is perfect before believing everything is ok 👌 I think she should get an inspector and another opinion to feel certain that her house is safe for her kids and will not fall apart
What about moving Addie and her bed in with Lilia for now, and then moving the twins and their bunk bed in with Landon for a bit? It'll be cramped, but that way they're all in their own beds.
I've heard of many new homes with problems soon after ppl move in. I believe it has to do with companies building homes at a fast pace and not doing quality work.
It’s very common to hear structural issues arising a year or so after purchasing a new build. When I’m in the market for purchasing a home I’ve always said I’d never buy a new build home.
I work at a restoration company. The smallest claim can take 6-8 weeks from start to finish. Your insurance should cover it no problem. The other thing is check with your insurance, you may have a living out allowance where you can stay in a hotel. I know the fans are loud, but let them run, they really speed up the drying process. At least you only have to pay for your deductible.
This is the worst. THE ABSOLUTE WORST. Guting a house so new is really hard.Especially when you've lived in it for only a year. I'd try to file a claim with the home builders. Also this could've been a lot worse if there was poop or pee in the toilet.
This could of happened to any of us! Note to all parents: take your kids to the bathroom right now and show them how to shut off the water to the toilet!!! And to the house while you are at it!
I do agree wish you had gotten a second opinion. But it looks like the people you hired are confident and what they're doing my family has been in the business for years
The fact that it's new construction and the builder should have sealed at least around the tub area better seems like a problem you should maybe contact them and check out your other bathrooms as well to make sure they were done correctly, I'm glad it wasn't a burst pipe or anything like that but I know it still sucks!
@@JesssFam so the fact that the contractor agreed to the caulking around the bottom of the toilet sounds sketchy because it will leak again 💯. The best thing for you guys to do personally in my opinion is to just replace the 🚽 all together. Because old 🚽 s don't last long especially ones that come with houses when first built. I know you didn't want more stress but it'll be worth it in the long run. 🙂
Usually the insurance company sets up the scheduling for contractors when a claim is made. We never had to schedule anything when we had a flood. It was taken care of quickly.
I'm so glad you were home, I'm sure it mitigated some of the damages. Imagine of you'd been gone for a week and came back to a weeks worth of water damage. Good Luck with everything!!!
I refuse to have carpet in my future home, now you have to clean the carpet and make sure it's super dry or it will mold. Ugh. That sucks. I know with some many ppl carpet is quieter but omg the headache it can cause.
My mom swearsss by this too! She hates carpet with a passion and I love it 😭Although I will say that the LVP downstairs was also affected and had to be taken out 😭
I'm so sorry you're going through this in a new house. We had the same issue in our house but luckily we only had to deal with flooring. Hoping for a speedy process and some sanity to y'all during this time. It's never fun living in a construction zone with multiple people/families
Had the same thing happen to us, had to rip out the entire first floors flooring, and basically gutted the 2 downstairs bathrooms because of a broken toilet fill pipe that flowed for about 5 hours. It sucked!!! We didn't have to move out, but the house was a mess and hard to live in for a couple of months. I'm surprised that when you had the leak in your laundry room that you didn't have to have parts of the house gutted then. If I were you with those two issues, I'd have the house checked for MOLD!! Because mold can cause a lot of health problems and you may not know it's there if it's under the carpet or in the sub floors or the insulation.
Girl I feel your pain. My ENTIRE apartment flooded, every room and the floors and whatnot, last Tuesday. Nothing was seriously damaged. It did bleach the carpet in the hallway though. I almost have pink carpet there lol.
Wow. I have no words. 😮 I’m so sorry this happened, Jess. I can see the worry on your face and the what-ifs in your mind. Praying it won’t be as long as you fear it will be. Thank you for sharing your life with us.
If it's water from the toilet i would think you would have to pull up carpet, walls, ceiling anything it's been on as toxic. An Acessor from your insurance company needs to come out and work out what needs to be done and doesn't need to be done.
When I was younger one of our piped in the kitchen burst overnight and when we woke up their was water everywhere and we have to get most of the floors and some bits of the kitchen replaced but don’t worry about it, it will get better.
Your closet is large enough for a blowup mattress. Or Addie sleeps with you anyways, take out her bed, replace with the twins bed. The 3 boys can share a room for x amount of weeks. My mom raised 8 kids in a 3 bedroom home. It can be done.
Jess, I am a 56 y.o. woman, single, no kids, living on my own in a condo with one cat and I don't know how the heck you and Chris manage with house, pets and kids. You guys are the embodiment of the perfect couple and parents. Have you ever thought about a vacay in the Boston area? We don't have Disney Land (my go to place when visiting relatives in Calif), but there is so much history here and I am sure your kids would love it. I would love to meet you, though I am not on instagram..
I'm so sorry that all this is going on. I pray that you're able to find the brighter side to this situation. Sending positive vibes and tons of friendly love ❤️😘
I feel sorry for you guys this is the second time you have had a flood 😪, i hope that they fix this quickly and do a bloody good job to fix it the right way, sending hugs to you all xoxoxo ❤
Please never ignore a clogged toilet. Just in general... Let alone when you have so many people living there. Asking for trouble. It takes 2 minutes to run downstairs and grab the plunger.
@@doahsdreamy8460 right.. but at the time they also had a full house if adults.. because she said they were recording a podcast that night. So at least 4 adults... One of them could have grabbed the plunger and taken care of the problem. Never met a person who just ✨leaves✨ a toilet clogged up. It's a bit strange and gross. 🤷just my opinion
Landon with his reaction to the price 😂. He's so cute when it comes to things like that especially since he has a broken wrist & he's struggling already 🙂. I wish I could hug you guys 🥺🤗. 🙏🙏🙏🙏
My husband is a project manager for a restoration service and yes everything they are telling you is true. As long as you have home owner's it will be covered if you don't start getting homeowners. It's still considered cat 3 because it's sewage
My husband works for a big insurance company and leads a team for home owners insurance with large loss( he is the one who determines how much the damage is worth). He said you have to start out with the source and then depending on where it started seeing if it stopped ( may have a pipe leak, this happens often with new home unfortunately ) depending how wet the walls are you might need to open it up to see how bad the inside is. Sometimes you have use a industrial fan to dry out. But reaching out to a restoration company is the right step! Good Luck!
Also, call you insurance agent and see what your policy cover. Respiration companies will let you know if it needs to get attention so it’s not getting worse. Contact your insurance to see if it’s covered or if it’s out of pocket.
One thing I will never understand is how water travels inside your house. Our upstairs bathroom flooded and it came thru the ceiling and it also was coming down the wall half way across the room.
Houses in the US are literally build of wood… my parents upstairs bathroom was flooded once and it didn’t travel anywhere because houses where I’m from are made of concrete… If you build houses out of paper, this is a given scenario
@@natascha7094 I heard it's because they have more natural disasters? So they're not made to last, because they won't last long anyway, so why 'waste' money? But I wonder, where they live they don't seem to have tornados, and I thought that was one of the main reasons? And earthquakes and stuff. The house my parents live in is over 150 years old. We don't live in the US.
@@AnataWaDareDesuKa They have fires and earthquakes. No, they don't build houses out of wood just because of that, but also because it's far cheaper. Houses cost a lot more in the US than you'd think. Especially now with our economy slowly becoming a nightmare again due to COVID. Building with wood saves money.
@@AnataWaDareDesuKa thats a shitty excuse. My parents house is in a flood risk area and still, every house in the whole country has the same standard and has to survive any kind of natural disaster. Ive actually watched a documentary once why they build cheap paper houses and in trueness, its because theyre cheap and dont care about safety 🤷🏽♀️
Oh guys I’m so sorry this has happened to you! We had a similar thing happen in our rental, and it took 2-3 months from start to finish to repair. Walls had to be removed, and shower also. I’m hoping for your sake it’s quick! Much love 💜
literally my exact thought like that’s the first thing i’d do even if i don’t have the plunger in the bathroom with me, i go find one asap. crazy how this could’ve possibly been avoided. hindsight is 20/20 i suppose.
Low flow toilets are notorious for clogging up. When I was a child, my neighbor told all the kids visiting his house to use only two squares of toilet paper :)
Chris and Jess you should check to see if you have a warranty with your new home. We had mold with our townhouse when it was new. It didn't happen the first year. I don't remember how long we were living in it when it happened but it was covered with the builder. They covered the repairs, Pods for some stuff and they paid for the hotel etc. Your boys might not have caused the toilet problem. When they were building people could have thrown some stuff in the pipes etc and after so long it backed up. Check it out before you lay out any $$$. I had another house that happened to. Good luck!🙏🙏🙏🙏
I can also understand your stress, you are an amazing person, you will get through everything, and you are passionate about everything you do! I am so upset that this happened but everyone knows that you are strong and I hope everything is ok, Have an amazing day!
One thing that is so important for toilets... It has to have big enough pipes with as little as possible turns. That way you will never have clogged toilets. You have to put that as a number 1 on your list when you build a home.
First thing that popped into my mind is get them to check where your washer leaked while tearing up your carpet since you had that happen also. Especially get that area tested for mold please. Not easy to go through 2 renovations close together trust me. Then family and friends told us "we told you to get that checked while the other work was being done!" Yeah lots of hard feelings towards lots of people and especially with ourselves.
You should keep a garbage can in bathroom and don’t let put toilet paper in toilet this way it won’t clog your toilet. We always had a well and septic so we trained our kids not to put toilet paper in the toilet. Just a thought.
I’m so sorry! I’m giving you a big virtual hug. Take a deep breath, count to ten, take another deep breath, and keep going. You’re gonna keep going, you’re ok, the kids are ok, so are the pets! If you’re still stressed take another deep breath, and punch a pillow! Lol! I’m giving you all my luck!
We had a crack in out toilet vent pipe. This was about 3ish months after we bought the house. It's a old house from the 50's. We even had the pipe inspected before purchasing. It was a slow leak and we don't know how long it was leaking when we finally found it. When it's gray water they have to remove everything it touched. Our kitchen is on the same wall and we only have one bathroom. So we were out of our house in a hotel for 8ish months. All the flooring was removed and we had a whole kitchen and bathroom remodel. Everything but the vent repair was covered by home insurance and the home warranty covered some of the vent repair cost.
Oh I feel this! Water is SUCH a pain. My daughter forgot to put the shower curtain IN the tub one night when she showered, water ran into the central air vent in the floor, leaked through the duct work and through the ceiling in the downstairs bathroom. I was SHOCKED at what the restoration company had to do to fix it, basically they gutted and renovated my entire downstairs bathroom, all new everything. It was insane. Long process, our house was a mess, our LIFE was a mess at that point too; our cat had just died, our car got broken into it was a rough month when that happened!! When it rains it pours... through the ceiling! Lol
Water damage is the biggest pain in the butt as a homeowner, honestly - it will destroy everything in its path + it will take the "path of least resistance" as it flows, whether inside or outside. Living in the Midwest, we have to deal with it outside a lot with both rain and snow. So sorry you're dealing with this - hopefully, it is repaired without many issues.
I’m sorry this happened. As worried as they are about the “toilet water” on your carpets I’m surprised they didn’t point out how yucky it is to wear shoes inside the house/on the carpet. That’s waaaaay worse 🤣🙈
I can understand the stressful situation, but mold is an issue. You got to rip it all away and change everything so you don't have mold. Mold could already be in the walls and carpet. I know it's expensive. I hope this can be resolved quickly and also you're asthmatic too. It's better to get it done now instead of later and also deal with black mold and bacteria later could cost even more. Also good thing insurance is going to be pay for it right?
@@eagleeye3047 mhm. or, done more research into things. these are all “copy cat” homes built in under a year. definitely problems. also, not that normal to do, just the cheapest fastest option for buyers lol
A clogged toilet over flowing has ZERO to do with how a home is built. Seriously the ignorant ass comments blaming everyone but the one who left a clogged toilet all night.
TOTALLY empathetic!!! We had a toilet overflow and sit for 10 hrs (the toilet eventually stopped on its own but the damage was done). $23,000 worth of damage! I'm not sure how close to El Dorado Hills or Folsom but all of my relatives up there and they may be able to point you to a less expensive option. Restoration companies charge an absorbent amount since they sub it the repairs!
Girl my upstairs toilet ran overflowing for a few hours and when we came down to go to bed our ceiling fan was on and the water was spewing everywhere from the fan blades! The walls, floors, ceiling, mattress, ceiling fan was ruined! I had to sleep on my new mattress in the living room for like a month for the repairs. Luckily we were able to use our homeowners insurance so that saved us a nice chunk.
My dad is a general contractor and this house having 2 leaks already is not normal. Also, I agree that you should always get multiple estimates unless you know and trust a company. Hoping it all works out for y'all!
So sorry you now have this catastrophe that's landed on your lap. Your handling it extremely well Jess. I would of cried multiple times already. Probably yelled at my husband for nothing particular lol. I think getting away is at least something to look forward to. Please just make sure no-one tried to take you for Britton ride where throat is regarding all your mess. I would hate that. You are such a fantastic mum and person. Keep your chin up lady . 😍😍
That's hard to go through but at least you guys can still stay there safely. We had a water pipe explode inside a wall, that is no fun so I really feel your stress. I hope the repairs go.smoothly for you🙏
Sorry your going through this. At least you can afford to fix it. My bedroom flooded on a weekly basis as a kid/teen. We got out the shop vac and went about our day. We couldn’t afford to fix the problem.
Note to self teach the kids how to turn off the valves for your toilets/sinks and if you have a inside main shut off tell them where it is. second have a plunger in every bathroom or near every bathroom and finally let your kids know that no matter what time it is, some issues are better to take care of now rather than latter. living in California you also might want to check the this old house/ask this old house library they might have a low-flow solution that won't clog or as often.
This happened to us but it was a toilet over flowing for just a couple hours. Crazy part my husband was in the middle of installing new flooring. It was a mess but our insurance covered it and I don’t remember it taking that long to get everything repaired/replaced.
You probably have just the basic home toilet, I would definitely upgrade your toilet, where I live that's what we have and my toilet is constantly backing up - UGH! Even so, your attitude is great considering what you're going through, if this would've happened when I was growing up, I would've been blamed and chewed out among other things, I love you Jess! You'll never know how much you do for people, especially those who did not come from a loving home, your children will make loving, mature and happy spouses and parents.
Water can be a b****. They were right about the "let's start now and we have to do more than you can see" We had "some water damage" last year that wasted our heating system just weeks before heating period starts. Got us some headache and slightly freezing shower water xD but thanks to insurance and awesome workers they got it fixed in one week. Blessings and greetings from Germany
That’s why we use a bidet and don’t rely on toilet paper. We use towels. Only for periods or to pick undesirables. No toilet paper to flush down, we have trash bins for that. Bidet is life! It saves you 💰
Prayers for you and your family 💘 🙏. One time our furnace didn't work so we had to live in a motel for a few weeks so I totally understand. Stay optimistic about everything because stressing about it isn't going to help you, Chris, your mom or anybody really. ‣ Calm App helps with meditation and has white noise as well as bed stories for the kids. That helps me when I need to sleep ‣ calming tea helps before bed ‣ be glad you can leave the house and have something to do because that can help with stress ‣ cuddling an animal helps so much Good luck girl!🙏💘 - LIZZY
Jess, try drying everything up with a dehumidifier first. We bought a house last year and the toilet had a slow leak we didn't know about. It ended up pouring out of our light fixture in the bathroom bellow. We ran a dehumidifier for a few days and it dried everything up pretty well.
Take pictures and document everything. I have been through 2 major house issues both with water. The first was shortly after we moved into the first house we purchased. Of course it was Labor Day weekend. I had gone into the bathroom to take a shower and used the toilet and flushed before starting the shower. Next thing I know my husband comes running in saying that there is water pouring down onto the washer and dryer downstairs under the bathroom. I had to rinse the shampoo out before he could turn the water off. So apparently the previous owner liked to all of his home repairs, but didn’t know enough to do them properly. The flange that connects the pipe under the toilet to the sewer line hadn’t been installed properly ie no soder/glue/or whatever they use to make a solid connection. It broke free and since the shower drains into the same pipe that water was dumping down below. There was also a sump pump in the basement floor that collects any water from a drainage system to prevent the basement from flooding and most of the water was flowing into that which triggered the pump to suck it up and make it go to the sewer line and it was basically just a loop of the water going up and coming back down again and again. It also soaked the carpet in the family room on the finished side of the basement. It had no windows and immediately started to mold. Insurance sent out people to clean it but it wouldn’t dry. They had to rip out and replace the carpet and they had to remove the flooring in the bathroom and were supposed to take it down to the joists but the men didn’t want to mess with the older flooring which could have asbestos and so they didn’t do a good job and we would have issues later because of it. The second time was in this house when the really cold temperatures froze a water line in the laundry room. It would have been a minor job had they fixed it quickly but they did not and it lead to them having to tear everything out down to the studs and floor joists and start over. It took 9 months to get it finished and they did the Sheetrock wrong on the windows and we can’t close 1 completely. I have to keep a dehumidifier in there to keep the moisture down.
Landen : “the whole carpet the whole carpet” with some very alarmed eyes Me : Laughing so hard because that’s what I was say in my head. 😂 Seriously tho I know the leak experience and it’s no fun sending love to your beautiful family.
Hi Jess and all the family so sorry that you have a bad leak hope it gets sorted soon Thinking of you and the family All your Children are a credit to you and your husband Looking forward to watching more of your videos From Sue with love xxxxxxxxxxxxxxx
Sounds like you guys need to teach the kiddos the ticket method!! My dad sat us kids (8 total) down when we used a 12 pack of TP in two days. And specified how many sheets (he called them tickets fr the ride) of toilet paper we needed for pee (4 squares, fold in half, and in half again until you can’t use anymore) and Poo (8 squared and fold in half, and then half again, and repeat until you can’t use anymore)! That won’t solve the problem of overflowing toilets, but can definitely help!
Oh nooooo! I’m sorry to hear about half the house! I went through the exact same thing with my new house and unfortunately it took 6 months all together.. I hope yours doesn’t take that long🤞🏼 You guys have the best attitudes through everything I definitely have to say! ❤️❤️❤️
Am I the only one who remembers when they found the water damage that came from the washing machine in the laundry room ? I remember that when they had just moved in! Maybe a combination of that and the toilet is what caused what’s happening now !
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Jess I work at a custom home builder, you should definitely contact the warranty department and make a claim. Your house is so new that it’ll definitely be covered by them. You can also file a claim against the company, this shouldn’t have happened in such a new home.
I hope she sees this!
Amen it should not have happened to a new house. Water saver toilet sucks .
@jesssfam just a little insurance she will 🤞
I hope you read this Jess & Chris
Commenting so she’s more likely to see!
Kyson noticing the toilet was overflowing but not wanting to wake you up 🥺 so innocent. May want to specify to the kids that seeing or smelling smoke is also a valid reason to wake you up!
So agree with this !!
I can understand your stress, and yes it's anxiety inducing with how much you don't have control. But from experience that mold could already be starting with that much carpet. And if it is water from a clogged toilet, you have a possible health hazard regardless of feces, it's still bacteria on top of mold. As an asthmatic, this can effect a kid quickly if they are around it. I hope they can resolve it as quick as possible.
I need a Mimi in my life! Her jokes and positivity in every tough situation is so calming and reassuring. 💞
I love how no one is panicking, i would be panicking in that situation! Respect the calmness and enthusiasm despite all the problems 😊
I feel your pain! We had a pipe bust in our wall and had to do basically all the same. It was crazy! But I learned a lot. You can just have the one company take out the wet and dry it out. They should be able to test for mold and keep anything that can be kept, and then you could do your own repairs or hire your own company of choice after you receive insurance money. That’s what we did!
I had same problems to my house was flooded so badly up to your knees I have to call my sister up for help and my dad too it's was so bad we have replaced everything inside the house
We did exactly the same thing so was able to shop around for best quality and prices.
A clogged toilet would not cause all of that water. Your house was built way too fast and probably not inspected right, nor built right.
I worry about water leaking into the electrical in walls. You wouldn’t know until you got electrocuted or a fire starts :/ I would get everything checked to be super safe if I was jesss
Yes! This is a straight plumbing issue. I would’ve gone after the builders first. There should’ve been some kind of warranty period where they cover this kind of things. If not, they picked a terrible builder. It’s well known new houses like this tend to have more problems.
I hope she sees this comment cause I would make sure everything is perfect before believing everything is ok 👌 I think she should get an inspector and another opinion to feel certain that her house is safe for her kids and will not fall apart
remember what happened with their washer too..? deffo a plumbing issue.
all houses are built relatively fast for schedules and stuff
What about moving Addie and her bed in with Lilia for now, and then moving the twins and their bunk bed in with Landon for a bit? It'll be cramped, but that way they're all in their own beds.
I had that thought to
Was immediate thought for me as well.. its a mama thing lol 😆 and if your not a mama then it's just a woman thought process lol
Doahsdreamy h
I've heard of many new homes with problems soon after ppl move in. I believe it has to do with companies building homes at a fast pace and not doing quality work.
----esp poor caulking or none at all in vital areas.
BINGO
Yup. These homes are sadly, very cheap quality
It’s very common to hear structural issues arising a year or so after purchasing a new build. When I’m in the market for purchasing a home I’ve always said I’d never buy a new build home.
You could bring your camper home and park it next to the house, plug it in and have mimi and dad live out there until this is done.
Some areas and probably their hoa won’t let you have a camper in front of your house for more than 24 hours.
@@Streamscream9 unless it's an emergency
I work at a restoration company. The smallest claim can take 6-8 weeks from start to finish. Your insurance should cover it no problem. The other thing is check with your insurance, you may have a living out allowance where you can stay in a hotel. I know the fans are loud, but let them run, they really speed up the drying process. At least you only have to pay for your deductible.
This is the worst. THE ABSOLUTE WORST. Guting a house so new is really hard.Especially when you've lived in it for only a year.
I'd try to file a claim with the home builders.
Also this could've been a lot worse if there was poop or pee in the toilet.
This could of happened to any of us!
Note to all parents: take your kids to the bathroom right now and show them how to shut off the water to the toilet!!! And to the house while you are at it!
Also, to throw paper & wipes in the trash. Not the toilet. I learned that lesson as well.
I learned this skill at 32, while my husband was out of town. Thank God for my BIL!
Not even my house but I can feel this in my gut. Prayers.
Omg I cried, because I know this is such a headache
I do agree wish you had gotten a second opinion. But it looks like the people you hired are confident and what they're doing my family has been in the business for years
The fact that it's new construction and the builder should have sealed at least around the tub area better seems like a problem you should maybe contact them and check out your other bathrooms as well to make sure they were done correctly,
I'm glad it wasn't a burst pipe or anything like that but I know it still sucks!
This! And Chris pointed out that the builder sealed around the bottom of the toilet, apparently that’s a big no no and the contractor agreed? 🤷🏼♀️
@@JesssFam hi Jess I don’t know how the toilet leaked because when mine leaks it dosent over flow 🤷🏼♀️
@@JesssFam so the fact that the contractor agreed to the caulking around the bottom of the toilet sounds sketchy because it will leak again 💯. The best thing for you guys to do personally in my opinion is to just replace the 🚽 all together. Because old 🚽 s don't last long especially ones that come with houses when first built.
I know you didn't want more stress but it'll be worth it in the long run. 🙂
@@eagleeye3047 they have 4 total bathrooms in their house.
@@eagleeye3047 the amount of ppl have nothing to do with issues like this.
Usually the insurance company sets up the scheduling for contractors when a claim is made. We never had to schedule anything when we had a flood. It was taken care of quickly.
Same here. Our homeowners ins covered everything!!!
They did contact their homeowners insurance who confirmed they work with the company they called…
Landon saying "WHAT" at the mention of it costing $30 grand made this video. Landon you are such a cutie pie 💙
I'm so glad you were home, I'm sure it mitigated some of the damages. Imagine of you'd been gone for a week and came back to a weeks worth of water damage.
Good Luck with everything!!!
I refuse to have carpet in my future home, now you have to clean the carpet and make sure it's super dry or it will mold. Ugh. That sucks. I know with some many ppl carpet is quieter but omg the headache it can cause.
plus if you have free roaming animals like cats and dogs and they pee it's hard to get out of carpet especially cat urine!
@@notmyrealname4978 yes but at least you can easily see where it's going, where it came from I'm wood and its less likely to grow mold.
@@user-mb4ig1bq5p exactly and I intent on having a dog and free range bunnies. And bunnies will poop everywhere I would hate carpet
My mom swearsss by this too! She hates carpet with a passion and I love it 😭Although I will say that the LVP downstairs was also affected and had to be taken out 😭
@@notmyrealname4978 you can actually get laminate thats really nice and water proof! :’)
I'm so sorry you're going through this in a new house. We had the same issue in our house but luckily we only had to deal with flooring. Hoping for a speedy process and some sanity to y'all during this time. It's never fun living in a construction zone with multiple people/families
Had the same thing happen to us, had to rip out the entire first floors flooring, and basically gutted the 2 downstairs bathrooms because of a broken toilet fill pipe that flowed for about 5 hours. It sucked!!! We didn't have to move out, but the house was a mess and hard to live in for a couple of months.
I'm surprised that when you had the leak in your laundry room that you didn't have to have parts of the house gutted then.
If I were you with those two issues, I'd have the house checked for MOLD!! Because mold can cause a lot of health problems and you may not know it's there if it's under the carpet or in the sub floors or the insulation.
Girl I feel your pain. My ENTIRE apartment flooded, every room and the floors and whatnot, last Tuesday. Nothing was seriously damaged. It did bleach the carpet in the hallway though. I almost have pink carpet there lol.
If you're worried about mold do not bleach it It doesn't get rid of it spray it with vinegar
I love how calm and optimistic everyone is. For me, this is a crisis 😂♥️
Wow. I have no words. 😮 I’m so sorry this happened, Jess. I can see the worry on your face and the what-ifs in your mind. Praying it won’t be as long as you fear it will be. Thank you for sharing your life with us.
If it's water from the toilet i would think you would have to pull up carpet, walls, ceiling anything it's been on as toxic.
An Acessor from your insurance company needs to come out and work out what needs to be done and doesn't need to be done.
When I was younger one of our piped in the kitchen burst overnight and when we woke up their was water everywhere and we have to get most of the floors and some bits of the kitchen replaced but don’t worry about it, it will get better.
Your closet is large enough for a blowup mattress. Or Addie sleeps with you anyways, take out her bed, replace with the twins bed. The 3 boys can share a room for x amount of weeks.
My mom raised 8 kids in a 3 bedroom home. It can be done.
so cute how kaden crossed his fingers when he said "pls dont be about the cats"
Jess, I am a 56 y.o. woman, single, no kids, living on my own in a condo with one cat and I don't know how the heck you and Chris manage with house, pets and kids. You guys are the embodiment of the perfect couple and parents. Have you ever thought about a vacay in the Boston area? We don't have Disney Land (my go to place when visiting relatives in Calif), but there is so much history here and I am sure your kids would love it. I would love to meet you, though I am not on instagram..
Do you flush “flushable” wipes cause they are not actually meant to be flush3d
I'm so sorry that all this is going on. I pray that you're able to find the brighter side to this situation. Sending positive vibes and tons of friendly love ❤️😘
You have to love kids in today's world during a catastrophe, "Do we have internet?" LOL
I feel sorry for you guys this is the second time you have had a flood 😪, i hope that they fix this quickly and do a bloody good job to fix it the right way, sending hugs to you all xoxoxo ❤
Please never ignore a clogged toilet. Just in general... Let alone when you have so many people living there. Asking for trouble. It takes 2 minutes to run downstairs and grab the plunger.
Yes but when you have five kids and lots of other things going on it can be hard.
@@doahsdreamy8460 right.. but at the time they also had a full house if adults.. because she said they were recording a podcast that night. So at least 4 adults... One of them could have grabbed the plunger and taken care of the problem. Never met a person who just ✨leaves✨ a toilet clogged up. It's a bit strange and gross. 🤷just my opinion
Landon with his reaction to the price 😂. He's so cute when it comes to things like that especially since he has a broken wrist & he's struggling already 🙂. I wish I could hug you guys 🥺🤗. 🙏🙏🙏🙏
Love how Chris calls his mother in law "my mum" 😭💕
My husband is a project manager for a restoration service and yes everything they are telling you is true. As long as you have home owner's it will be covered if you don't start getting homeowners. It's still considered cat 3 because it's sewage
Jess I really hope you see this if you have any other questions I can help you
All mortgage companies require you to have homeowners' insurance, so, they do have it.
@@chantillylace6889 in not a home owner so I wasn't sure I always have renters though
Sending prayers that everything gets fixed fast!!🙏💙
Jess when I tell you I clicked fast... I clicked FAST, sorry about your house - you'll get through it
I used to be like that until she started to post things in social media many days before the videos.
@@iselaacosta2832 same
The last time I was this early Addie was having her 1st birthday. It is crazy how grown the kids have become
This is the first time I’m early lmao this feels weird
Oh no I feel bad about your house but I’m glad y’all are okay!! I hope everyone is safe
the boys in their unifroms!! omg!! they're soo cute, my heart melted!!
My husband works for a big insurance company and leads a team for home owners insurance with large loss( he is the one who determines how much the damage is worth). He said you have to start out with the source and then depending on where it started seeing if it stopped ( may have a pipe leak, this happens often with new home unfortunately ) depending how wet the walls are you might need to open it up to see how bad the inside is. Sometimes you have use a industrial fan to dry out. But reaching out to a restoration company is the right step! Good Luck!
Also, call you insurance agent and see what your policy cover. Respiration companies will let you know if it needs to get attention so it’s not getting worse. Contact your insurance to see if it’s covered or if it’s out of pocket.
One thing I will never understand is how water travels inside your house. Our upstairs bathroom flooded and it came thru the ceiling and it also was coming down the wall half way across the room.
If you don't give water a place to go it will find the easiest way to go
Houses in the US are literally build of wood… my parents upstairs bathroom was flooded once and it didn’t travel anywhere because houses where I’m from are made of concrete… If you build houses out of paper, this is a given scenario
@@natascha7094 I heard it's because they have more natural disasters? So they're not made to last, because they won't last long anyway, so why 'waste' money? But I wonder, where they live they don't seem to have tornados, and I thought that was one of the main reasons? And earthquakes and stuff.
The house my parents live in is over 150 years old. We don't live in the US.
@@AnataWaDareDesuKa They have fires and earthquakes. No, they don't build houses out of wood just because of that, but also because it's far cheaper. Houses cost a lot more in the US than you'd think. Especially now with our economy slowly becoming a nightmare again due to COVID. Building with wood saves money.
@@AnataWaDareDesuKa thats a shitty excuse. My parents house is in a flood risk area and still, every house in the whole country has the same standard and has to survive any kind of natural disaster. Ive actually watched a documentary once why they build cheap paper houses and in trueness, its because theyre cheap and dont care about safety 🤷🏽♀️
Oh guys I’m so sorry this has happened to you! We had a similar thing happen in our rental, and it took 2-3 months from start to finish to repair. Walls had to be removed, and shower also. I’m hoping for your sake it’s quick! Much love 💜
I never realised how tall Mimi is... dang
Yep jess said in a some what recent video that jess is super sort compared to her mom and siblings
@@kaitlynb17 Yeah! I just didnt realise Mimi was taller than chris too, crazy
same!
No hate but who doesn’t unglog the toliet when we seen a clogged toliet 🙁😕
literally my exact thought like that’s the first thing i’d do even if i don’t have the plunger in the bathroom with me, i go find one asap. crazy how this could’ve possibly been avoided. hindsight is 20/20 i suppose.
@@petermj I 100 % agree
Low flow toilets are notorious for clogging up. When I was a child, my neighbor told all the kids visiting his house to use only two squares of toilet paper :)
Chris and Jess you should check to see if you have a warranty with your new home. We had mold with our townhouse when it was new. It didn't happen the first year. I don't remember how long we were living in it when it happened but it was covered with the builder. They covered the repairs, Pods for some stuff and they paid for the hotel etc. Your boys might not have caused the toilet problem. When they were building people could have thrown some stuff in the pipes etc and after so long it backed up. Check it out before you lay out any $$$. I had another house that happened to. Good luck!🙏🙏🙏🙏
I can also understand your stress, you are an amazing person, you will get through everything, and you are passionate about everything you do! I am so upset that this happened but everyone knows that you are strong and I hope everything is ok, Have an amazing day!
i love how long this vlog is 🤍
YES SAME
There is a building with a slide on the sky way up high in NY. It would be neat to see ya’ll do that.
One thing that is so important for toilets... It has to have big enough pipes with as little as possible turns. That way you will never have clogged toilets. You have to put that as a number 1 on your list when you build a home.
First thing that popped into my mind is get them to check where your washer leaked while tearing up your carpet since you had that happen also. Especially get that area tested for mold please. Not easy to go through 2 renovations close together trust me. Then family and friends told us "we told you to get that checked while the other work was being done!" Yeah lots of hard feelings towards lots of people and especially with ourselves.
Why not contact the builder? You’ve been in the house less than a year… they should cover some if not most of it!!!
A clogged toilet isn’t the fault of the builder. Home warranty covers defects that are the fault of the builder.
It’s also been more than a year now
It’s been over a year she moved in last year in June.
@@Smegal3750 A clogged toilet doesn't cause that. Poor construction and no water proofing does. 💯 builders fault.
You should keep a garbage can in bathroom and don’t let put toilet paper in toilet this way it won’t clog your toilet. We always had a well and septic so we trained our kids not to put toilet paper in the toilet. Just a thought.
I’m so sorry! I’m giving you a big virtual hug. Take a deep breath, count to ten, take another deep breath, and keep going. You’re gonna keep going, you’re ok, the kids are ok, so are the pets! If you’re still stressed take another deep breath, and punch a pillow! Lol! I’m giving you all my luck!
We aren't having a good month either. Please be safe! Much love and beautiful family as always!
We had a crack in out toilet vent pipe. This was about 3ish months after we bought the house. It's a old house from the 50's. We even had the pipe inspected before purchasing. It was a slow leak and we don't know how long it was leaking when we finally found it. When it's gray water they have to remove everything it touched. Our kitchen is on the same wall and we only have one bathroom. So we were out of our house in a hotel for 8ish months. All the flooring was removed and we had a whole kitchen and bathroom remodel. Everything but the vent repair was covered by home insurance and the home warranty covered some of the vent repair cost.
Hope all is well and things can get fixed omg love you all 🥰
Oh I feel this! Water is SUCH a pain. My daughter forgot to put the shower curtain IN the tub one night when she showered, water ran into the central air vent in the floor, leaked through the duct work and through the ceiling in the downstairs bathroom. I was SHOCKED at what the restoration company had to do to fix it, basically they gutted and renovated my entire downstairs bathroom, all new everything. It was insane. Long process, our house was a mess, our LIFE was a mess at that point too; our cat had just died, our car got broken into it was a rough month when that happened!! When it rains it pours... through the ceiling! Lol
wow, this sounds crazy! i hope everything has settled now. sending you guys good vibes!! ❤️✨
Water damage is the biggest pain in the butt as a homeowner, honestly - it will destroy everything in its path + it will take the "path of least resistance" as it flows, whether inside or outside. Living in the Midwest, we have to deal with it outside a lot with both rain and snow. So sorry you're dealing with this - hopefully, it is repaired without many issues.
PS. Yes, get rid of those "crappy" toilets - I hate the water saver things.
I’m sorry this happened. As worried as they are about the “toilet water” on your carpets I’m surprised they didn’t point out how yucky it is to wear shoes inside the house/on the carpet. That’s waaaaay worse 🤣🙈
I can understand the stressful situation, but mold is an issue. You got to rip it all away and change everything so you don't have mold. Mold could already be in the walls and carpet. I know it's expensive. I hope this can be resolved quickly and also you're asthmatic too. It's better to get it done now instead of later and also deal with black mold and bacteria later could cost even more. Also good thing insurance is going to be pay for it right?
unfortunately this is what happens with houses that get built so fast ….
@@eagleeye3047 mhm. or, done more research into things. these are all “copy cat” homes built in under a year. definitely problems. also, not that normal to do, just the cheapest fastest option for buyers lol
A clogged toilet over flowing has ZERO to do with how a home is built. Seriously the ignorant ass comments blaming everyone but the one who left a clogged toilet all night.
TOTALLY empathetic!!! We had a toilet overflow and sit for 10 hrs (the toilet eventually stopped on its own but the damage was done). $23,000 worth of damage! I'm not sure how close to El Dorado Hills or Folsom but all of my relatives up there and they may be able to point you to a less expensive option. Restoration companies charge an absorbent amount since they sub it the repairs!
Girl my upstairs toilet ran overflowing for a few hours and when we came down to go to bed our ceiling fan was on and the water was spewing everywhere from the fan blades! The walls, floors, ceiling, mattress, ceiling fan was ruined! I had to sleep on my new mattress in the living room for like a month for the repairs. Luckily we were able to use our homeowners insurance so that saved us a nice chunk.
Wow I just know this video is gonna be a banger
My dad is a general contractor and this house having 2 leaks already is not normal. Also, I agree that you should always get multiple estimates unless you know and trust a company. Hoping it all works out for y'all!
Omg Jess!! I hope y’all can recover it soon 😮
Also love lilias Harry Potter outfit ❤️
So sorry you now have this catastrophe that's landed on your lap. Your handling it extremely well Jess. I would of cried multiple times already. Probably yelled at my husband for nothing particular lol. I think getting away is at least something to look forward to. Please just make sure no-one tried to take you for Britton ride where throat is regarding all your mess. I would hate that. You are such a fantastic mum and person. Keep your chin up lady . 😍😍
the definition of a super mama 🦸♀️🤍
That's hard to go through but at least you guys can still stay there safely. We had a water pipe explode inside a wall, that is no fun so I really feel your stress. I hope the repairs go.smoothly for you🙏
Sorry your going through this. At least you can afford to fix it. My bedroom flooded on a weekly basis as a kid/teen. We got out the shop vac and went about our day. We couldn’t afford to fix the problem.
Note to self teach the kids how to turn off the valves for your toilets/sinks and if you have a inside main shut off tell them where it is. second have a plunger in every bathroom or near every bathroom and finally let your kids know that no matter what time it is, some issues are better to take care of now rather than latter. living in California you also might want to check the this old house/ask this old house library they might have a low-flow solution that won't clog or as often.
This happened to us but it was a toilet over flowing for just a couple hours. Crazy part my husband was in the middle of installing new flooring. It was a mess but our insurance covered it and I don’t remember it taking that long to get everything repaired/replaced.
I’ve been waiting for this video for so long after seeing your Instagram story thing
Same!
I am simple, I see Jesssfam and I click 😍
Same
You probably have just the basic home toilet, I would definitely upgrade your toilet, where I live that's what we have and my toilet is constantly backing up - UGH! Even so, your attitude is great considering what you're going through, if this would've happened when I was growing up, I would've been blamed and chewed out among other things, I love you Jess! You'll never know how much you do for people, especially those who did not come from a loving home, your children will make loving, mature and happy spouses and parents.
Water can be a b****.
They were right about the "let's start now and we have to do more than you can see"
We had "some water damage" last year that wasted our heating system just weeks before heating period starts.
Got us some headache and slightly freezing shower water xD but thanks to insurance and awesome workers they got it fixed in one week.
Blessings and greetings from Germany
Ever thought about parking an RV in your front yard? ...
I can see how tired you guys look. Hopefully they can fix fast and things go back to normal. Sending much love& pixie dust
This is my first time watching your videos and your kids are sooooo adorable and how do you have so many kids Like omg SOOO CUTTTE
Look at about on her channel she has two channel
IM SO EXCITED FOR DISNEYWORLD VLOGS IN NOVEMBER!
That’s why we use a bidet and don’t rely on toilet paper. We use towels. Only for periods or to pick undesirables. No toilet paper to flush down, we have trash bins for that.
Bidet is life! It saves you 💰
Prayers for you and your family 💘 🙏. One time our furnace didn't work so we had to live in a motel for a few weeks so I totally understand. Stay optimistic about everything because stressing about it isn't going to help you, Chris, your mom or anybody really.
‣ Calm App helps with meditation and has white noise as well as bed stories for the kids. That helps me when I need to sleep
‣ calming tea helps before bed
‣ be glad you can leave the house and have something to do because that can help with stress
‣ cuddling an animal helps so much
Good luck girl!🙏💘 - LIZZY
Jess, try drying everything up with a dehumidifier first. We bought a house last year and the toilet had a slow leak we didn't know about. It ended up pouring out of our light fixture in the bathroom bellow. We ran a dehumidifier for a few days and it dried everything up pretty well.
Sorry guys you are going through this 😪 Mimi's face at about 11:08 kills me though! Fierce!
Take pictures and document everything. I have been through 2 major house issues both with water. The first was shortly after we moved into the first house we purchased. Of course it was Labor Day weekend. I had gone into the bathroom to take a shower and used the toilet and flushed before starting the shower. Next thing I know my husband comes running in saying that there is water pouring down onto the washer and dryer downstairs under the bathroom. I had to rinse the shampoo out before he could turn the water off. So apparently the previous owner liked to all of his home repairs, but didn’t know enough to do them properly. The flange that connects the pipe under the toilet to the sewer line hadn’t been installed properly ie no soder/glue/or whatever they use to make a solid connection. It broke free and since the shower drains into the same pipe that water was dumping down below. There was also a sump pump in the basement floor that collects any water from a drainage system to prevent the basement from flooding and most of the water was flowing into that which triggered the pump to suck it up and make it go to the sewer line and it was basically just a loop of the water going up and coming back down again and again. It also soaked the carpet in the family room on the finished side of the basement. It had no windows and immediately started to mold. Insurance sent out people to clean it but it wouldn’t dry. They had to rip out and replace the carpet and they had to remove the flooring in the bathroom and were supposed to take it down to the joists but the men didn’t want to mess with the older flooring which could have asbestos and so they didn’t do a good job and we would have issues later because of it. The second time was in this house when the really cold temperatures froze a water line in the laundry room. It would have been a minor job had they fixed it quickly but they did not and it lead to them having to tear everything out down to the studs and floor joists and start over. It took 9 months to get it finished and they did the Sheetrock wrong on the windows and we can’t close 1 completely. I have to keep a dehumidifier in there to keep the moisture down.
I’m so sorry this has happened to you and your family in your brand new house. Praying for y’all.
hope you guys all good! saw this on your instagram stories a week ago!
Landen : “the whole carpet the whole carpet” with some very alarmed eyes
Me : Laughing so hard because that’s what I was say in my head. 😂
Seriously tho I know the leak experience and it’s no fun sending love to your beautiful family.
Oh no this just happened to me too! My whole basement flooded! So sorry to hear I know how frustrating it is for sure!! 🥰
Hi Jess and all the family so sorry that you have a bad leak hope it gets sorted soon Thinking of you and the family All your Children are a credit to you and your husband Looking forward to watching more of your videos From Sue with love xxxxxxxxxxxxxxx
So sorry you guys have to deal with this Jess.. its always something!
Sounds like you guys need to teach the kiddos the ticket method!! My dad sat us kids (8 total) down when we used a 12 pack of TP in two days. And specified how many sheets (he called them tickets fr the ride) of toilet paper we needed for pee (4 squares, fold in half, and in half again until you can’t use anymore) and Poo (8 squared and fold in half, and then half again, and repeat until you can’t use anymore)! That won’t solve the problem of overflowing toilets, but can definitely help!
Been waiting on these vlog love y'all❤❤
That's so sad, I'm sorry to hear that.
I love Lilia's outfit. You gotta rock these uniforms
Oh nooooo! I’m sorry to hear about half the house! I went through the exact same thing with my new house and unfortunately it took 6 months all together.. I hope yours doesn’t take that long🤞🏼 You guys have the best attitudes through everything I definitely have to say! ❤️❤️❤️
Am I the only one who remembers when they found the water damage that came from the washing machine in the laundry room ? I remember that when they had just moved in! Maybe a combination of that and the toilet is what caused what’s happening now !
yes!!!