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Actually, the bus driver stopped the engine and told all the passengers that he wouldn't move for five minutes because the passenger dared ask him why he was so late. I wasn't quick enough to catch the beginning of the conversation. I got the same bus from that stop for eight years, waiting sometimes for up to two hours for a service that was supposed to be every 30 minutes. First Wyvern couldn't give two sh*ts about their customers. I witnessed a First driver clip the kerb and hit a pedestrian, who was walking on the pavement, and First Wyvern said that it didn't happen despite multiple witnesses. Another time a driver made a young woman cry because she didn't have exact change. And another instance where a very old and frail man ended up on his back in the aisle after the driver sped away after his stop. First Wyvern are a joke, and Worcester deserves better.