Видео

Please contact our customer service department if you are having an issue with your battery - 877.899.8809 or support@teslong.com

Our customer service people have your info and will be in contact with you. Lock rings are out of stock right now but your NTG100 should have come with one. We will find one to send you in our warehouse. We know you are in Italy but we can just mail this to you in a regular letter, lock rings are very small.

That would be really great and so kind of you! Many thanks!

Just an update for everyone who could read: I just received from Teslong Customer Support the lock ring, delivered at my door, in Italy, totally FoC. Great Company and outstanding Support! One more reason to choose and buy this great product! Thank you very much!

You are correct, the single camera model is 2.0MP and the dual-camera model are 1.0MP, or 1080px vs 720px.

@@teslongusa Thank you, I thought so. I ordered the single Camera version on amazon from you guy's. I do appreciate that you answered my question on here👍fairly quick also, That's some good customer service.

If you are still having issues with your borescope, please contact our customer service department - 877.899.8809 or support@teslong.com - and they can troubleshoot the problem or get you a replacement asap.

Are you trying to use the NTG100 with an iPhone? The iPhone app does not have a choice for the USB NTG100 because iPhone are not USB compatible. If you want to use the NTG100 with an iPhone you need the WF150 WiFi adaptor, which costs $50. You can watch how to use that here: ruclips.net/video/nRUOTydEMO4/видео.html

@@teslongusa HOW IS IT SUPPOSE TO WORK ON PC THEN?

The process is covered here - ruclips.net/video/Y6Y1dn-QQwQ/видео.htmlsi=_xgcvtDywAkRVBDi&t=77 - but basically you use the USB-A cable, plug it into your PC, and open the program called Camera - if your PC has a webcam you will have to switch the cameras as shown in the video.@@user-rn1hx4yc8q

That is one reason we put together these videos - to give our customers more details! Find out how to adjust the LED ring light here: ruclips.net/video/3Q-qzKZD71I/видео.htmlsi=1mcBPdheJXO3tftA&t=170

Day late and a dollar if one doesn’t adjust for inflation, but thanks@@teslongusa

Contact our customer service representatives and they can help you out - 877.899.8809 or support@teslong.com

Same here, not much help in users manual for black screen issue.

@@amac4170 What device is the borescope plugged into? Android, PC, or Mac?

@@teslongusa android cell phone.

@@amac4170 Contact our customer service representatives and they can help you out - 877.899.8809

The 5-mirror pack for NTG200h is en route to our US warehouse as of 12/14 - hopefully we receive them in a week or 2. I apologize for the inconvenience.

They shipped a week ago, so either this week or next, keep your eyes on our social channels, there should be an announcement.

The NTG100/H/P comes with a 3-pack of mirrors. The mirrors are all 0.20 in diameter - designed to fit in 0.22, and larger, barrels. The mirror with the red ring has a slightly different angle to it, this is to help reduce glare. If you are experiencing glare in your view try the red ring mirror. If you want caliber-specific mirrors then you should get the 5-mirror pack available on our website as it is designed to fit 0.22, 0.24, 0.30, 0.38, & 0.40 caliber, or larger, barrels. It's only $20 and is a very popular accessory with our borescopes. If you buy the NTG200H, NTG450, or NTG500 model borescopes they will already include a 5-mirror pack. teslong.com/collections/parts-and-accessories/products/different-size-side-view-mirrors-for-ntg100-series-rifle-borescope-0-2inch-and-larger

No, the battery is not user serviceable, but if it dies within the 1 year warranty period we will give you a new monitor basically. The MS450 will work will work while it charges so you can use it while it's plugged into a wall charger or a USB powerbank.

@@teslongusa Thanks for the reply! It'll arrive this afternoon.

@@teslongusa And what if it dies after 1 year? Which it will. That is why I didn't buy the monitor version.

Yes, get the WF150 wifi adapter and it will work. The NTG200H comes with 2 cables giving you connectivity options - use the cable that ends in a USB-A to plug into the WiFI adapter and you're set!

That does not sound right, I ran your comment by our customer service experts and they said they would need to do some testing to know exactly where the problem is but you definitely have a problem. Please call or email our customer service experts to figure out the issue and get it fixed. 877.899.8809 support@teslong.com

Our scopes fit down to .22 caliber. They measure about 0.196 so in theory they should fit 0.20 but we cannot recommend that because any sort of obstruction or buildup in the barrel could cause the probe to get stuck. We know there is demand from the 0.17 shooters for a smaller scope and we are working on it, but it's not currently available. Thanks for the input!

The TTS260 comes with a 16GB micro SD card - plenty of storage for lots of thermal photos. I'm not sure what you mean by a "cube"? It charges via 5V USB-C so you can charge it from a PC, a wall wort, many power strips, numerous portable battery storage devices and even many cars have USB power out.

​@Teslong USA but can I use it if I do not want to take photos?

​@@teslongusa and can you use it offline

You can use the monocular without taking photos yes.

Yes, just turn it on and look through it to see the thermal view.

Thanks, that's always great to hear!

I wouldn't recommend it. In theory it should because our probes usually measure about 0.196 dia., however because of tolerance stack up over the length of the barrel and the potential for there being carbon or lead build up in the barrel, I don't recommend it. The fit will be tight and it will get tighter the farther you go, the last thing we want is for it to get stuck in there. We do have a 0.15" (3.9mm) probe that will fit, but it does not have the side-view option, at least yet - so it will only look forward. We are working on that for all the 0.17 and 0.20 caliber fans out there, but it isn't ready yet.

I wouldn't recommend it. In theory it should because our probes usually measure about 0.196 dia., however because of tolerance stack up over the length of the barrel and the potential for there being carbon or lead build up in the barrel, I don't recommend it. The fit will be tight and it will get tighter the farther you go, the last thing we want is for it to get stuck in there. We do have a 0.15" (3.9mm) probe that will fit, but it does not have the side-view option, at least yet - so it will only look forward. We are working on that for all the 0.17 and 0.20 caliber fans out there, but it isn't ready yet.

You can buy it from Teslong.com or B&H - they can ship!