Видео 32
Просмотров 3 019

FCI 5 Steps to Improve Customer Experience CX Score in Banking

1:19

Transform Banking Communications with FCI's Cutting-Edge CXM Platform

1:27

Boost Customer Experience with Interactive Documents | FCI-CCM

1:31

CX Blind Spots in Banking: How to Identify and Address Them

1:51

Customer Experience (CX) Transformation - Minimizing Customer Churn at Credit Unions

1:24

Streamline Your Customer Communications with FCI's CXM Platform for BFSI

1:27

Revolutionize Customer Journeys: Drive Growth with FCI's Modern Communication Tool

Is clunky communication hurting your bank's customer satisfaction?
FCI's cutting-edge CCM solution, Varta, empowers Banking & Financial Services companies to revolutionize communication with:
Modern Tech: Deliver personalized e-statements, e-bills, and e-invoices through secure, user-friendly channels, like mobile apps and online portals.
Personalized Experience: Increase customer satisfaction by tailoring communications based on individual needs and preferences. (e.g., preferred language, transaction summaries)
Reduced Churn, Increased Retention: Engage customers throughout their journey and dramatically reduce churn while boosting retention rates.
FCI goes beyond basic IT services. We speci...

Видео

FCI 5 Steps to Improve Customer Experience CX Score in Banking

1:19

FCI 5 Steps to Improve Customer Experience CX Score in Banking

Просмотров 60День назад

Improving customer experience in the banking sector is not easy. The future of banking depends on meeting customer expectations at every touchpoint. Banks should be focusing on adding 'Value' to their experience and supporting the process with streamlined 'Services.' With over 80% of customers demanding personalized digital experiences, the pressure is immense on the banking industry! Here are ...

Transform Banking Communications with FCI's Cutting-Edge CXM Platform

1:27

Transform Banking Communications with FCI's Cutting-Edge CXM Platform

Просмотров 1814 дней назад

"Are you tired of struggling with managing customer communications in the banking industry? Say goodbye to the complexity and time-consuming task and hello to FCI's customer experience management platform. Our platform streamlines and automates all customer communications while providing personalized and efficient service. With advanced analytics and reporting, you can make data-driven decision...

Boost Customer Experience with Interactive Documents | FCI-CCM

1:31

Boost Customer Experience with Interactive Documents | FCI-CCM

Просмотров 7014 дней назад

Modern-day customers are demanding interactive ways to see their financial documents. Has your organization come up with a way to transform orthodox print/PDF documents into dynamic and interactive customer communications? FCI can help you make even transactional customer communications interactive. Using our Customer Experience Management platform, Varta, you can share documents that interact ...

CX Blind Spots in Banking: How to Identify and Address Them

1:51

CX Blind Spots in Banking: How to Identify and Address Them

Просмотров 1214 дней назад

What CX blind spots are, and how they affect banking... Banking is an omnichannel experience: it requires a customer journey that spans all channels, from online to physical locations. But banks struggle with their understanding of the customer journey, leading to issues like long wait times and impersonal service. The result? Customers feel frustrated or neglected. This can lead to increased c...

Customer Experience (CX) Transformation - Minimizing Customer Churn at Credit Unions

1:24

Customer Experience (CX) Transformation - Minimizing Customer Churn at Credit Unions

Просмотров 442 месяца назад

Do You Know? Around 33% of the new members quit their credit unions within 100 days. What Is The Reason? Lack of digital initiatives to provide great member experiences. People nowadays crave personalized experiences, and using conventional ways to communicate with them is not going to work anymore. How Can You Curb Customer Churn? Taking digital solid initiatives is the answer to the above que...

Streamline Your Customer Communications with FCI's CXM Platform for BFSI

1:27

Streamline Your Customer Communications with FCI's CXM Platform for BFSI

Просмотров 472 месяца назад

"In the fast-paced world of banking and financial services, effective communication with customers is vital for success. FCI's CXM platform, VARTA, is a comprehensive solution for streamlining customer communications in the BFSI sector. It allows you to easily manage all your customer interactions across multiple channels, including email, SMS, and social media. With its advanced analytics and ...

Unlocking the Power of CXM in Banking - How Effective Communication Keeps Customers Engaged

1:14

Unlocking the Power of CXM in Banking - How Effective Communication Keeps Customers Engaged

Просмотров 362 месяца назад

"In this video, we explore the impact of Customer Experience Management (CXM) on the banking industry and how effective communication can keep customers engaged. We delve into the importance of creating a seamless and personalized customer journey, and how utilizing CXM strategies can help banks increase customer satisfaction, operational efficiency, and ultimately drive ROI. We introduce FCI's...

Employee Wellness: Prioritizing Health and Productivity

1:30

Employee Wellness: Prioritizing Health and Productivity

Просмотров 352 месяца назад

FCI-SmartBox recently embarked together on the importance of Yoga in the corporate setting. This International Yoga Day 2024 we brought our employees to experience inner peace and vitality! Join us as we explore the transformative power of Yoga, featuring gentle poses for relaxation, invigorating sequences for strength, and insightful tips to deepen the practice of the asanas at your desk! Let'...

Revolutionize Banking CX: How Legacy System Migration Reduces Technical Debt

2:09

Revolutionize Banking CX: How Legacy System Migration Reduces Technical Debt

Просмотров 303 месяца назад

How can legacy migration of banking CX management systems help banks escape the grip of technical debt and unlock new opportunities for growth and customer satisfaction? Join us as we explore the power of Legacy System Migration! Discover how this innovative approach can reduce technical debt and pave the way for a seamless, intuitive experience. Watch this video to learn more about it… Don’t m...

Digital Transformation: The Key to CX Banking Revolution!

0:59

Digital Transformation: The Key to CX Banking Revolution!

Просмотров 423 месяца назад

The banking world is constantly changing and the banks that are not keeping up the pace will be left behind. Banks reporting up to 70% of churn rate is a testament to how consumer demands are transforming. Only 'Digital Transformation' can help the banking industry in keeping customers satisfied and increasing customer retention rate. What is Digital Transformation? Digital transformation is no...

FCI CCM - Take Omnichannel Customer Communication to the Next Level

2:14

FCI CCM - Take Omnichannel Customer Communication to the Next Level

Просмотров 453 месяца назад

Personalized omnichannel communication is critical for businesses to maintain resilient growth in the digital world. FCI CCM streamlines the entire Customer Communication Management workflow for enterprises - with dynamic content at any scale. Send your customers personalized real-time updates, dynamic documents, statements, notifications - and more powerful communication features like Personal...

1:51

How Customer Experience Management is driving Growth and Loyalty in BFSI and Utility companies?

Просмотров 203 месяца назад

"In today's fast-paced world, personalized communication is essential to gain and retain customer loyalty, especially in the financial and utility sectors. FCI's customer experience management platform can help companies automate and streamline customer interactions, comply with regulatory requirements, and gain valuable insights into customer behavior and preferences. By prioritizing customer ...

FCI Delivering Cutting-Edge Customer Communication Management Services

2:07

FCI Delivering Cutting-Edge Customer Communication Management Services

Просмотров 923 месяца назад

Watch our Global Sales Head for CCM Professional Services, Karandeep Meghnani (KD) in an up, close and personal discourse - and understand why FCI is different from others when it comes to high-performance Quadient delivery. We lie at the forefront of the Customer Communications Management industry that is helping organizations deliver exceptional customer experiences (CX) with our products and...

FCI lauds the hard work: Q3 Rewards and Recognition

1:49

FCI lauds the hard work: Q3 Rewards and Recognition

Просмотров 513 месяца назад

"At FCI, we believe in cultivating excellence as a skill, and our dedicated employees embody this philosophy every day. 🚀 Recently, we gathered to honor and celebrate the outstanding achievements of our talented team members at the Quarter 3 Rewards and Recognition Ceremony. 🏆 Witness the incredible feats of our team members who crushed their goals and defied expectations! Feel the energy crack...