Innovation is the process that generates value through the creation, development, and implementation of new technologies, products and services. For commercial organisations value may be expressed as increased market share, revenues, profit or shareholder returns. For public sector organisations value is focused on improved efficiency and enhanced service delivery.
Processes need to be managed, and therefore innovation is a
management task. This comes as something of a surprise to many
organisations. Some believe that innovation is a mysterious phenomenon that occurs randomly as a series of ‘light bulb’ moments. Others believe that innovation can be achieved by throwing copious amounts of mo...