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ServiceNerd
Великобритания
Добавлен 23 май 2020
🚀 Welcome to the ServiceNerd RUclips channel, your ultimate destination for ServiceNow expertise!
I'm Russ, a freelance ServiceNow consultant developer/architect, I'm eager to share my knowledge and experience with you. Get ready for top-notch training, valuable hints, and essential tips for ServiceNow Admin & Development. From optimizing workflows to streamlining processes, I'll help you unlock the full potential and value of ServiceNow.
Discover basic best practices to avoid common pitfalls and maximize the efficiency of your ServiceNow implementation.
Stay ahead of the curve with exciting new tools and features showcased during my daily grind.
Join me on this incredible journey of ServiceNow discovery! Please note that all views and opinions expressed on this channel are solely mine and may not represent those of ServiceNow or clients.
Subscribe now to never miss an update and become a ServiceNow pro! 🎉
I'm Russ, a freelance ServiceNow consultant developer/architect, I'm eager to share my knowledge and experience with you. Get ready for top-notch training, valuable hints, and essential tips for ServiceNow Admin & Development. From optimizing workflows to streamlining processes, I'll help you unlock the full potential and value of ServiceNow.
Discover basic best practices to avoid common pitfalls and maximize the efficiency of your ServiceNow implementation.
Stay ahead of the curve with exciting new tools and features showcased during my daily grind.
Join me on this incredible journey of ServiceNow discovery! Please note that all views and opinions expressed on this channel are solely mine and may not represent those of ServiceNow or clients.
Subscribe now to never miss an update and become a ServiceNow pro! 🎉
S02 E17 ServiceNow Xanadu Updates & Summer Stories
Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk-James shares his crazy plan to run an ultra marathon 🏃♂️, and the duo swaps stories of summer holiday chaos with kids running wild 🏖️👧👦. They’ll also vent about the headache of store apps not being available on ServiceNow PDIs 😤. It's the perfect blend of tech geekery and summer shenanigans! 🎉
Просмотров: 82
Видео
S02 E16: Elevating User Experience with ServiceNow Horizon
Просмотров 892 месяца назад
In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for development. 🎨🤝 We also catch up with James about his lat...
S02 E15: Mastering Change Freezes
Просмотров 362 месяца назад
Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! 💰🏰 Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. 🛠️🧊 In this episode, you'll uncover valuable insights on: 🔹 Navigati...
S02 E14: Jace Benson & Justin Meadows Vegas Vibes at ServiceNow's Knowledge 24
Просмотров 653 месяца назад
Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind some of the greatest ServiceNow social content known to man! 🎉 Broadcasting straight from the heart of the ServiceNow Knowledge 24 event in Las Vegas, we were treated to a surprise appearance by Justin Meadows himself, adding an extra layer of excit...
S02 E13: Countdown to ServiceNow Knowledge 24 - Agenda Anticipation
Просмотров 534 месяца назад
In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. 🌟 We delve into Russ's exhilarating marathon adventures and get a sneak peek at one of the top-secret Santa surprises for James. 🎅 Plus, we dish out the deets on what's buzzing at ServiceNow Knowledge 24 next week! 🌐 Get ready as we navigate through the agenda b...
S02 E12: ServiceNow, Marathons and Magic
Просмотров 275 месяцев назад
🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞 🏃️The duo then draws an insightful pa...
S02 E11: From Teslas to Tech Meetups
Просмотров 356 месяцев назад
🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow. From there, the conversation seamlessly transitions to Russ's recent trip to New York 🗽, peppered with anecdotes and obs...
S02 E10: Pantomime Dame
Просмотров 598 месяцев назад
Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024. Join them as they dive into a captivating discussion, recounting the key highlights and miles...
ServiceNow Process Automation Designer (PAD) | What does it do?
Просмотров 3,8 тыс.8 месяцев назад
🚀 Welcome to an exciting journey into the world of ServiceNow Process Automation Designer! 🤖 🎥 Video Overview: Discover the ins and outs of ServiceNow's Process Automation Designer as we delve into its use of Flow Designer concepts and Playbooks to craft a tailored design interface for Process Owners. 🔍 Demo Highlights: Explore the seamless addition of activities to the incident process, enhanc...
S02 E09: Its Beginning to Look A Lot Like Christmas
Просмотров 369 месяцев назад
In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and discuss Christmas plans. The conversation takes a random twist as we discuss Black Friday deals, radiator covers and IKEA. The ducks share exciting news of a podcast recording coming soon filmed from a LIVE studio. Whether you're a seasoned IT pro, ...
S02 E08: Scott Gamble: Contact Center to ITSM Star
Просмотров 509 месяцев назад
In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Practices at ServiceNow, for an insightful conversation about his fascinating journey from Contact Centre to the world of ServiceNow Grab your brollies as we delve into Scott's experiences at posh events like the Service Desk Institute and Spark 23. ...
S02 E07: The Magic of Mastery with Chris Schuh
Просмотров 11910 месяцев назад
Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.' Join us as we welcome Chris Schuh, the ServiceNow Magician. We hear about his fascinating journey from learning magic as a child to performing to thousands. In this deep dive, we reveal how a magician's approach to problem-solving, communication, and attention to detail can be applied to the wo...
S02 S06: Embracing ServiceNow:The Start of a Beautiful Bond with Justin Loftas
Просмотров 13310 месяцев назад
🎙️🦆In this stellar episode, we had the privilege of chatting with Justin Loftas, the brilliant Technical Director at UP3. Join us as we delve deep into Justin's incredible journey, tracing his steps from being a programmer to navigating the intricate realms of service desk, manual labor, and project management, culminating in his role as a technical director. Justin shares his unique insights o...
S02 E05: Over the Finish Line Gen AI and Mental Self Care
Просмотров 5611 месяцев назад
🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride through our quest, sharing our triumphs and ch...
S02 S04: From ServiceNow Enthusiast to CTA Michael Kelly's Story
Просмотров 6411 месяцев назад
🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs. Discover how Michael found his passion for ServiceNow and explore his deep appreciation for domain separation. Dive into...
S02 E03: How Remarkable Individuals Shaped Our ServiceNow Journeys
Просмотров 4711 месяцев назад
S02 E03: How Remarkable Individuals Shaped Our ServiceNow Journeys
Do the Following Until Flow Logic in ServiceNow Flow Designer
Просмотров 2,2 тыс.Год назад
Do the Following Until Flow Logic in ServiceNow Flow Designer
S02 E02: Beyond ServiceNow Innovation, Exploration, and Dev Advocacy with Lauren McManamon
Просмотров 91Год назад
S02 E02: Beyond ServiceNow Innovation, Exploration, and Dev Advocacy with Lauren McManamon
S02 E01: Unveiling a ServiceNow Jedi: The Journey of a Certified Master Architect
Просмотров 144Год назад
S02 E01: Unveiling a ServiceNow Jedi: The Journey of a Certified Master Architect
Exploring Dynamic Flow and Get Flow Output Logic in ServiceNow Flow Designer!
Просмотров 2,1 тыс.Год назад
Exploring Dynamic Flow and Get Flow Output Logic in ServiceNow Flow Designer!
S01 E17: Bagging your first ServiceNow Job
Просмотров 174Год назад
S01 E17: Bagging your first ServiceNow Job
Flow Designer Error Handling ServiceNow | How to...
Просмотров 3,3 тыс.Год назад
Flow Designer Error Handling ServiceNow | How to...
S01 E16: Pyjama Paradox - Exploring the Productivity of Working from Home
Просмотров 38Год назад
S01 E16: Pyjama Paradox - Exploring the Productivity of Working from Home
S01 E15 Formal Meetings Vs Informal Conversations: Fancy a Chat?
Просмотров 48Год назад
S01 E15 Formal Meetings Vs Informal Conversations: Fancy a Chat?
ServiceNow Advanced Reference Qualifier | How to filter the Assignment group based on Assigned To
Просмотров 2,5 тыс.Год назад
ServiceNow Advanced Reference Qualifier | How to filter the Assignment group based on Assigned To
S01 E13 LIVE in Vegas..ish | Service Ducks Podcast
Просмотров 64Год назад
S01 E13 LIVE in Vegas..ish | Service Ducks Podcast
S01 E12 The Ducks go LIVE! | Service Ducks Podcast
Просмотров 74Год назад
S01 E12 The Ducks go LIVE! | Service Ducks Podcast
S01 E11: Do we need Deltas? | Service Ducks Podcast
Просмотров 57Год назад
S01 E11: Do we need Deltas? | Service Ducks Podcast
S01 E10 HELP! I need somebody | Service Ducks Podcast
Просмотров 57Год назад
S01 E10 HELP! I need somebody | Service Ducks Podcast
very helpful video thx
So PAD can be used only in Workspace??
Thanks for sharing mate, cheers!
Nice one chaps, "storming out of Ikea" made me laugh, didn't know about there being no Creatorcon this year, that's a shame, it was my favourite day last year!
Standard whilst dealing with a tweenager 🤣
Super, please post more...I am in a state of confusion. I have 4.5 years of experience in software development: 2 years in ServiceNow development and another 2.5 years in PHP-based full stack web development. Now, I have decided to focus on one domain: ServiceNow platforms. However, some people say that the ServiceNow platform is not good and suggest that I move to Node.js and React. Could you please clarify which option is better? I have a strong interest in the ServiceNow platform.
Thank you, saved me a lot of extra effort! I'm sorry I can't like this because if I do, the YT algorithms will go crazy showing me similar content and mess up my carefully curated content streams! But you have my psychic like!
🤣 cheers
Actually I m from India and your language in English quit harder for me but still the way u explained is really very understandable....thnks very much
Thanks for the comment. I realise my accent is an acquired taste and I do ramble a lot 😀 thanks for sticking with it.
Thanks! Was looking for a solution to make flow designer a little more user friendly for the citizen developers at my org, this seems perfect for that. Curious to see what it looks like to actually use the template, but I can't find the follow-up video that you mentioned at the end.
Hi.. There is a way where i can see in a pivot table the sum of my ritm + my cases+ my catalog task closed per month?
Got some issues here and there but a great video. Really appreciate your work. Thankyou so much i was able to understand some much about rest api.
This was helpful to me today! Thanks!
hi, any idea how we can check the state of the task created inside do the following. Its not selectable outside of it. I have to do RITM close when task is close. So how I can do it.
Thanks for the video - well done! Just one point: it might make sense to check the the company is actually set using ! gs.nil() before creating the query.
I agree it probably is a better idea but do you have any citations to backup the claim it is generally considered "Best Practice"?
Confused on what is he part of template in here? 1) Why was an output defined in the template 2) I can dynamically choose to run the respective flow(Jira or salesforce) in the same way using data pill. So what is even the use of Get flow outputs action? May be I am a bit confused. Need some clarity on this
How can it be done for user instead of channel ? i want to send an update to user on teams
I have used the code for business rule copy comments from RITM to SCTask. Each time I test, the same comment gets added twice in the SCTask. Have you come across this issue?
Hi, were you able to fix this? Same thing is happening to me
@@sabcdefghijkl I was able to resolve this by applying the following condition only in the loop "if(current.comments != '')". The problem with the code is that it is triggering twice without adding the above condition.
@@abbasif thanks! Will try that. Did you add that to both BR? Or only for one?
Hi @abbasif , Can you please tell where to add this condition as I am also facing same issue. When I update in sc tasks work notes because of ritm br the other sc task are getting duplicates
I resolved this by applying the following condition only in the loop "if(current.comments != '')". The problem with the code is that it is triggering twice without adding the above condition.
Hi. The video is very good, I'm doing an integration and this video helped a lot. But how do I make the comment in the worknotes field of the servicenow incident arrive dynamically in the Jira issue?
if i send an email from flow design it is not updating in RITM? like email was sent.
Hi , Could you please tell how can i copy the response body which we will get when we hit the import set api to another table . ex: { "import_set": "ISET29325654", "staging_table": "ABC", "result": [ { "transform_map": "ABC Transform Map", "table": "sc_task", "display_name": "number", "display_value": "SCTASK0815512", "record_link": "ABC/api/now/table/sc_task/93a4a9999bc6c610f41811b5bb4bcbb0", "status": "error", "sys_id": "93a4a9999bc6c610f41811b5bb4bcbb0", "status_message": "Ignored: System could not find the Catalog Task: SCTASK0815512 in ServiceNow", "error_message": "This catalog task may not belong to catalog item. Please provide a valid catalog task" } ] } This is the response (and this response is different each time AND depends upon the sctask number ) .. now i want this response to be saved in another table's particular field .. Kindly please help me !!! Thank you ...
+1
Hello, What if I would like to ;ass real value from the field - not sys_id?
One year later... and I found it useful :) thanks
Haha lovely!!
Bad video quality
🙁 sorry.
Thank you for SUCH a clear and EASY explanation on how to do this! New follower!
Love it! That’s why I do it 😀👍
When I ran the test and check the event log record, the sysid of the approval record populated the table field instead. What am I doing wrong?
why department is prepopulating with sys_id of user
Still not sure why to use the message box. I mean the same key we can use in the g_form.addErrorMessage(getMessage('key')); and it will still work
Great video. I need to do the same thing but with the approver which is selected in the SCTASK, not in the REQ. Any solution?
Approver agains the SCTASK? Never seen that done before. But from a flow you can dot walk or select the table you need so anythings possible.
How can we start a group conversation from MS TEAMs and copy the chat in work notes automatically. Can you show that also.
Morning..thanks for the note. I'm afraid I havent looked at Teams integrations for ageeeessss. Justin Meadows has some good videos on here that may help there.
This is a great video Sir. But can you also make a video on how we can save the chat conversation in the work notes. also how to open a group conversation.
Morning..thanks for the note. I'm afraid I havent looked at Teams integrations for ageeeessss. Justin Meadows has some good videos on here that may help there.
Great video. Thanks for sharing 😄 Video suggestion: Catalog builder with flow designer approvals We’re working on enabling Catalog Builder atm. We require an approval of the submitted cat items. To do so you clone a subflow template which is OOTB, then create a sys_property with the sysid of the new flow. Sounds easy enough. We’re struggling though with how to handle the exisiting cat item if it’s updated; catalog builder creates a copy of a published item and places the published item as checked out. Once the copy is approved by the flow and set to active, we want to set the old published item to inactive. It’s locked behind a protection policy though; if it’s checked out, you can’t touch it. Even via flow it will fail. We can create a business rule with setWorkflow(false) to cleanup the old cat item. But then we find the new published cat item doesn’t show in catalog builder should the client wish to edit it again. I think we’re struggling with what the process should be. ServiceNow don’t seem to have doco on the approval process, and their protection policy’s are getting in the way. Is there a flow fix for this?
Update on this. Turns out our on-prem instance has underlying Flow issues; they just don’t work reliably. I’ve had to copy the template and leave it blank (to enable the review process). Then I have a scheduled job running which looks for cat_items in the review state. The job then does a bunch of logic to handle it (raises a RITM for review/approval etc). Originally I’d written a Business Rule to trigger on the state change of the cat_item, but we found the flow stops the triggering of it completely. Anyways. Everything is working. But it’s not best practice. I hate workarounds like this.
Good on ya for doing this video mate, you've helped a fellow Brit' in Canada navigate a 'Buzz' word! 💯
Love this!! Makes the effort worth it.
Yes please re contracting. I'm thinking I should go contract and leave the permie job for greater flexibility and work/life balance.
Thanks for the comment! Sorry on the delay..busy few weeks. Shoot me a linkedin msg if you want to talk through.
@@ServiceNerd Cheers Russ, may do just that!
😲 Youve revealed my true identity 🤣
Very helpful video. quick question is there a way alert any teams in Jira or SN if the integration fails via webhook. Failure in failure on Jira side webhook
Hey. I havent played with this for along time. However nothing to stop creating and Error handling flow perhaps and hooking that into the return of the API call when HTTP status != how you want it, or the message = xyz.
Hi Thanks for the video! we are using flow designer and using send email actions, how can we populate the 'TO' field in the send email action with users email addresses from a specific group? We tried doing a look up records to sys_user_grmember table and dot walking to the user email. However upon testing and checking the executions, the email addresses are not populated into the to field within the results and no emails get sent. Any ideas how we could achieve this please
Not sure why that didnt work for you. You can split that user email loookup logic into its own subflow for easier debugging I guess. Also if your looping you maybe overwriting on each iteration (just an assumption). Maybe in the new subflow above add a variable as a string and add to that string with the email address for each member found.
You are simply awesome. Thank you.
Love that comment! Thanks
Thank you for this video. I think it is very helpful!
Love this comment!! Thanks
Earned a sub, thanks!
Lovely!! Very much appreciated
Thank you, just did it. Perfect
Lovely stuff!
Hello sir, do you know if is possible to generate a report based on on a specific KB ( knowledge Base ) that was use when closing an incident or in my case a bunch of incidents from a specific start and end date? Sorry for the loaded question. Thank you
SN has masses of reporting capability. If its in a table, chances are you can report on it. Maybe you have to do a database view first to join some tables to get it looking nice in a report but dont see why not.
Good to have you back!
Lovely stuff
Hi Sir , In the Update Record Action , since Approval table consists of different task types like change , problem , request Item etc but why it takes "TaskTable" instead of Change , problem or sc_req_item table . please clarify
All of the records you mention there extend from the Task table. So the system goes to the root level, from there you dot walk to the underlying table and its fields
Massive apologies on the delay...Deadpool answered :)
Welcome back!
Love this! Thanks @JaceNow. Had a fair bit on the last few months. This one was more about playing with some edits rather than actual content 😀😉
Good video, if you could have shown the record created on the event registry it would have helped for a better understanding of parm1 and parm 2
Hey. Thanks for the comment and sorry on the delay. The record on the event reg doesn’t show the parms but the queue does so guess I missed that 😳. Noted for next time and thanks for letting me knw.
Hey, I want to update the application url in activity tab using worknotes, whenever user adds/changes the url it should update in activity tab, could you guide on how this can be achieved?
Hey! Thanks for the comment and sorry on the delay. For more context, shoot me a mail and I can take a look/explain further.
Good video on integration. Appreciate your efforts. Did you also made any video on sending attachments to the Jira issue ticket.
Hey! Thanks for the comment and sorry on the delay! I didn’t actually and things have moved on since then. I have done that before a long time ago and so sure there is an api for it.
Any idea how to have SNOW send a message to the caller in Teams, rather than sending it to a channel?
Hey..thanks for the comment and apologies on the delay. Have you looked at the conversational ServiceNow to ms teams plug-in?
One thing I`d like to add which I believe got forgotten about is the template itself. From what I saw, its purpose is to define inputs and pass them onto the actual subflow getting triggered. Overall, pretty good video..
Hey..thanks for the comment and sorry on the delay..massively busy after the kids go back to school 😀.
great, simple solution :)
Thanks 😀👍