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founders need real human vibes

it's a probability game, but the real question is: can you get better results when investing in random startups instead of using an intensive process to pick them?

Definitely true. There are lots of options outside of Silicon Valley, but the Valley is special in ways that are hard to replicate. I'd add a couple of points. Folks in tech in the Valley deeply understand the product triad: product managers, engineers, and designers working a part of a tight-knit, cross functional team. Second, turning product teams loose to find solutions to business problems and to be key drivers of business value vs just executing on a solution developed by "the business." It's hard to overestimate the value of being surrounded by folks who are well aligned on this approach to building valuable businesses.

This was great, thank you!

Well timed for World Mental Health Day 🙏

Amazing. I think I need to rewatch this on a regular basis. Thanks so much for sharing these tips!

I was a founder in my hometown of Silicon Alley, New York City... I'm now building in San Francisco and def feel a higher level of casual warmth and readiness to share. Also, silicon valley / SF feels so small and cozy by comparison, it's as if we can all be within 6 degrees of Kevin Bacon (or Eric and Janel).

cannot agree more, the Silicon Valley 'Hustle' is hard to replicate anywhere else

I loved this video. My only gripe is that I can't read the full statement on Janel's T-shirt -- Does she hustle for food? likes? bitcoin? unobtanium? As an information junkie, it leaves me feeling less than fulfilled!

LOVE LOVE LOVE reminding folks to ask about where folks are in their fund cycle. Both the "last check" situation and the folks who haven't hit first close but are stringing founders along.

thank for the helpful videos. does hustle fund have standard investment terms or is it on a negotiation basis?

this video deserves a boost - follow-on investment myths are real and founders put a lot of pressure on themselves on the "signals"

In the GIPHY example you mentioned, why didn't the angel make any money?

What about when it's a pitch competition for $100k and they give you one minute to pitch?

Can we see the customer research deck please?

It’s funny because it’s true 😂

This is super helpful.

What crm would you suggest to use for keeping track of contacts for fund raising?

I have an animal Healthcare supplements business, i really want to work with some great humans ... Kindly let me know if anyone is interested. I want to export and expand.

Completely disagree with the analysis. Too hypothetical.., such kind of attitude has literally destroyed most VC firms.

Great advice... I sincerely love you guys! Such great chemistry and videos.

Thank you!

Always appreciate these insights! Looking forward to sharing this (and the other parts of this series) with founders.

Lol.. on the other hand I've killed my personal life - no gf, no dates, no car, no pets, 1 vacation of 3 days a year. Trying to build a strong company. But i fear that this stubborn and stoic can't be followed by everyone i may be less empathetic to the future employees since I've not ealked that happy life path.

Thanks for the video.

Still such a great video - thanks Elizabeth!

Why co-founder ? If you're technical and product guy, do you still need one ?

gonna pitch you guys soon 🤞

congrats / really appreciate the nugget sized tutorials vs. condesending hour long youtube content

I guess we're Missionary Founders since we've been working on the same problem for over two decades. The fun part is that new variations of the problem always pop up, and become business opportunities. Thanks for the episode!

This was thoughtful. Thank yall!

It's all about talking to people!

Also maybe good to have a lawyer review the contract before you sign it.

best trick i learn in customer support is to pretend ur a lowly support agent and offer to beg to ur superior to get him some discount or coupon. then wait a few hours, msg him back and say u tried hard and is finally able to offer him a discount. even tho u could have done that instantly by urself

In my experience most service agents know this, either intuitively or after a few iterations. However, the emotional energy required to pull this off repeatedly day after day really burns people out. So yes, everything in the videos is 100% correct, but often half the battle is just making sure agents are well-rested, feel valued, not overworked, etc so that they have that reservoir of empathy. And of course, the cheapest solution is just to write fewer bugs 😀

but customer service is seldom personable these days unless its a top $$$ deal and is compensated for by incentives

works a gem for b2b agents; but for b2c this is expensive, AI agents do this for a fraction of cost

I run and accelerator and I share this with every founder I can/

Great video. I appreciate the critical thinking from you guys!

Hi, thanks for the video. Another metric we take into account is Recurring Revenue / Total Revenue. We do SaaS but also have a one-off product. It is important for us to know how will be most likely available for next year, without engaging in a sales effort.

Cool

Im actually doing this now. Building and doing somewhat door to door marketing and customer surveys

Interesting I think this is good general advice but for myself I'd rather build and test and iterate and validate in the market. Why? Because with AI tools its very easy to 100x your abilities. I think building an MVP and testing can happen very quick for very cheap and you can validate and hit the pavement and start asking customers to try it

I'm too shy to be the first commenter. Please, someone else do it.

You should publish it as a hard case book. Quickly went through it and has some great content! I will be finishing up reading the book as soon as I can 🎉

Thanks so much for the book, guys!!! Are you planning on publishing it on Kindle? That'd be amazing. Cheers!

Grateful for the download! In the process of pursuing our pre-seed round as we speak. Thank you!

So appreciate you guys sharing these insights and putting together actionable packages for entrepreneurs to use! In case you don't hear it enough, thank you!!

Thanks so much for doing this!

got the download