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he also experience making 10 $ per hour?

Look at this cunt acting like he "is relating to the workers" after a few calls.

I am in a call center as well and some calls are very tough. I admire that she seems so reserved but then handles the call with confidence.

It helps if you speak Sanskrit.

Adriana so cute

When they want us to handle calls in under 8 min 30 seconds.. I think they need to show us they can do it first before implementing those type of metrics.

Satan da gey beach b0y lion who was tapped by Jesus when he was working at a call center

If Adriana was my work buddy, I’d instantly go into work smiling knowing I’m working next to someone as pretty as her.. but then find out she has a 6ft 5 boyfriend that makes triple my annual income and is well endowed than me and then I’d feel like crap afterwards knowing that I’d just be spinning my wheels at work and then a few months in, find out she has transferred to another department.. I got a lot of issues🤔

It's ok little girl. You should tell him what you really feel. He is scum and the people that run the company are scum. The CEO of T-Mobile used to tell us stupid shit like that, "I don't know how you guys do it." And our CEO was so stupid he didn't even know the difference between a giga bit and a giga byte. Yet, he sits back and collects $14 million a year to be an idiot. It is a money machine to them. They don't actually care about the employees or the people calling in. This is all an act. He is being a charlatan. Acting like he cares to improve the insurmountable attrition rate these companies face.

OMG his phone etiquette is horrible!!

Oh wow, he is taking the absolute wrong approach. No wonder every single call center is a complete disaster. This just goes to show how complacent and stupid the executives and directors are of these companies. I would love to see this guy take a month of calls with this mentality. AND THEN SEE HOW HE REACTS WHEN YOU CONSTANTLY MICROMANAGE HIM ON HOW HORRIBLE HE IS AT IT!!!! What a joke!!! If I ever called into a call center, and got the president, and he sounded this stupid.... OMG, I would have a hay day!

OMG this music is overused!!!!

If i spoke like the president of the company i wouldve gotte a -0 ratting on my quality

How did he become the president when he can’t even handle a phone call and he does not even know what to say to a customer.

The clown wont even learn anything from this

The only reason why Agent talk so fast is due to AHT, if a realistic AHT would be given there would be no issue. Also about "Angry" Agent is due to process or how some customers treat the poor reps like if they are at fault that the customers life sucks.

The fact that he doesn’t even know where to find the name or how to answer he questions shows the disconnect between upper management and frontline workers

Call Center does not exist, I think this is a complete lie and a fraud

I have been working in a call center for 2 weeks, and I feel so bad because I'm having problems to understand my customers, but WOW He is the CEO and He has no idea what his company is doing 0_0

Our call center always smells like stale farts and BO.

How about them automated bots?

TRIGGERED by that beep!!!!

I like that the owner decided to sit in with his employee(s) to see what type of customer calls his employee(s) endure. And how the employees handle the customers.

"I'm the president of the company"... no one cares about that useless information, they want their issue sorted out. Leave that out to see how customers really behave on the lines.

this kind of job makes me want to jump of a fucking bridge

"I don't know how you do it, i'm just glad you do" he said laughing to himself thinking about how he has all these people underpaid and overworked

That's not Chuck Norris!

6:26 xD haha

Lighthouses shhh go ahead TTY listing for joint s know Jones

did he wipe the sweat of his forehead then shake the guys hand??? tf

*Introduces himself as the president of the company and has an agent talking with him and navigates through the system while customers are at awe or just being shy to be talking to a head of a company* President: I'd like to know the feeling of my agents once in a while to see the hardwork they do.

the girl wants to hit with the president lol

People, call centers are WORST than this, it is NOT a friendly environment and managers are the worst part of working in call centers, i hope that this CEO makes something to makes his employees happy.

Adriana is very cute. 💎

If he thought that was an angry customer my god he’s would be in for a terrible surprise if he ever decided he wanted to work in a CC as an agent lol

Do you have any remote positions? I love that the actual President came in to see what CSR's go through.

I work for a bank, for a call center. Luckily, I get to work from home. And at my age, I could care less if you scream and curse, or try and drag me into the personal hell you've created for yourself. I am a large gray rock. My life goes on, while you, meanwhile, dear cx, remain mired in your own misery.

He wouldn't even make it a day experiencing what his associates deal with on the regular.

I love she is so cute

4:15 “good morning sh*t face, my name is Adriana”

That lady didn't give a fuck that he's the president

Dude used his title to keep callers from losing their shit.

Woah so many beeps, looks like the customers ain't happy from the service they are getting.

That Girl Is Cute 😍😂😂

Man I wish I could just jump right into giving information. I’ve got to get their name fully up a certain way and then make sure they are verified in and all of that. Then I can give information. If it was “Hey what do you see here” I could just be like, sure I see this. Done

I read: Chuck Norris

Diana has seen someone she knows and smiled

Why did this come on my feed. It’s Jan 1, 2021

he does not get even the easy one jajajajjaj the procedure was terrible jajjajajja