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"By the way, we're not going to pay you tear it down ether."😕

Yeah, I don't do extended warranties, it's a complete waste of money and time.

This hit too hard i got a 4 cylinder highlander im going to be tearing down and the customer believes warranty is paying for the tear down lmao. Also like the "field service tech" is going to know anything hes looking at. From my experience they arent very good.

It really do be like that. FUCK JM&A

This might be your best skit to date. I'm the service manager for a local shop, got one right now, "we cover failed valves, so we're going to DENY this claim because they didn't fail in the way we cover" (NO misuse, racing, aftermarket ad-ons ect) I WAS LAUGHING MY ASS OFF AND CRYING OUT OF FRUSTRATION WATCHING THIS👍👍

Exactly the thing that happened to my brothers Toyota Rav.

My extended warranty is Chrysler, its bumper to bumper and its lifetime.

This is exactly why I didn’t get excited over those warranty commercials. I knew there had to be lots of fine print and gotcha’s. Especially when they feel the need to use celebrity endorsements. Those are the last people who worry about warranties.

Yup, they make the customer they know doesn’t have the money tear down the engine on their dime. Forcing the consumer out of the claim. Someone with influence needs to get states to revise their laws on these contracts. I’ve seen this happen to elderly on social security and it infuriates me! 🤬

Had one tell us they needed the piston rings in hand before they'd approve yhe turbo's of an F150. Like they wanted us to strip the engine completely down to prove that excessive blow-by didn't make both turbos fail. Then put it all back together IF approved without even new gaskets!!! 3rd party warranty companies are trash and criminal.

Yall this is ford

Yea its the corporations fault. All this started when unions died

Not all companies are like this… my extended warranty covered 8 grand for a brand new short block on my big turbo wrx… dont ask me how the claim got accepted, all I know is that was the most surprising and relieving phone call i’ve ever gotten. “Wait… it IS covered???”🤣🤣🤣

holy jawline

In training for a service advisor and I’ve been so discouraged this past week cause it seems impossible to retain all the information. Thanks for the motivation!

Telling the customer they have to pay for the diagnosis of an engine tear down is always hard to deal with. The warranty won't pay for it and the customers believes the shop is just being greedy

I would personally say "Were aiming to get it done by the end of the week, saying that makes them think "alright so friday the latest", then when you know more you can update to tell them that thursday its ready and itll be a nice surprise, since i was prepared for friday If you told me "were aiming for thursday", ill be expecting thursday atleast a little bit and hearing its gonna be friday will be a bummer

Mechanic called once because a person had an emergency or something high priority. We were on vacation and said i don't care if it takes another week. Dude was so relieved to push my off until later, he gave us a break on the bill.

If a customer paying job is 20 hours, the warranty pay is 9.

No lies detected

This is not hate at all. But seeing videos like this make me remember how crazy the times we live in are

I had a hard time of keeping track of the different characters

No customers equals no cars.... Don't forget that

Tell me you aren't a man of your word without telling me that you AREN'T a man of your word

Great vid

Having to tear down is a poor deal for the customer usually. But most of the extended warranty claims I've dealt with accept inspection camera photos/videos. The bummer is that approved or not, the customer is on the hook for tear down/inspection labor.

Sounds like the company I'm dealing with (I'm the tech)

Happened to me. I hate you Hyundai

Love this Chris. You tha man with tha plan

Omg facts!! Warranties are the bane of my existence! Customer always says they're covered and when I explain to them the process and that not everything is covered, I GET RAILED ON CSI. AND IT'S OVERALL A BAD LOOK FOR THE DEALERSHIP BECAUSE WE SOLD THEM THAT WARRANTY AT THE CLOSING TABLE

Lmaoo

The dealership set the precident ofc he cares more about feeding his kids then a promise sorry yall made the rules hes just living by them

Tech’s don’t forget. Warranty time estimates are ass.

Much luhv Chris 💪😤

If I had a tech in my shop that had that piss poor attitude, he'd get one chance to learn how to act and correct himself. If he balked or did it again, he's loading his tools up on a truck and finding another job. If he doesn't like doing warranty work, then he needs to get to another shop that doesn't deal with new cars and warranty work. If he wants to cherry pick, then he can go work on a farm. When you tell a customer that their car will be done on that day, then you better make sure you hold true to your word.

This is stupid

I was 3/4 of the way through before I realized you were a service rep and not the customer. I was like man, that customer is acting too calm for being blatantly lied to and then told btfo u no gravy.

Started as a lube noob 2 years ago with that same mindset and now I’m a flat rate tech and not starving!

I'm an automotive service advisor. Though I make good money, I'm so emotionally and physically drained. Even on good days, I feel unfulfilled. I have a good amount of money saved up. I want to start my own business but I'm stuck in this job. I don't want to feel that I'm letting my coworkers down, even though they'll be fine without me.

I can't kill myself. Thanks bro. I couldn't get over the mental block, but now I can.

Yall agreed to have it done by a certain time, and dont get it done by that time, you're bad at your job. Get better at time estimates and to be honest with customers you lazy asses

"I didn't tell the customer it would be done today. You, as the writer, did. Guess you better get it on the lift and gets to working on it" That cuts that shit out pretty quick

That comment is ridiculous. I go to work to make money, and I'll help people on my own time. A good and cheap repair ain't gonna be fast.

I would change your patter when letting the customer know I would cushion the blow with something like "I know you're not gonna wanna hear this" or "you're not gonna like what I have to say" then lay the news on them. Generally they take it better that way as the for a second think the worst possible thing and it makes whatever problem you have to give them feel small in comparison

Im 25 my father just retired after 26 years from being a mechanic because of this exact kind of treatment as he said he would rather do literally anything else with cars then fix them 😂

Man i remember this one advisor Tim we had that all the techs HATED. He made his own deadlines all the time especially on the “its just a recall” tickets. Anytime he had one for me id tell him yea i can probably do it but you gotta go pull it in here😆

If it’s your shop, I totally understand but if you’re working at somebody else’s shop and you act like this, just go ahead and do it Hella sassy

I haven’t written services in years, but man are these shorts spot on lol

I love how you clearly just have an issue with your colleagues, not reading the paperwork and not letting you finish the sentence which is not part of any of this but you just wanted to illustrate it because I’m guessing it’s a frustration :-)

I do it on every estimate.