- Видео 26
- Просмотров 1 616
CloudInteract
Великобритания
Добавлен 25 янв 2024
At CloudInteract, our purpose is simple yet powerful: to reimagine customer experience by making contact centre interactions better for you, your customers, and your users. We understand that in a world full of technology providers, the difference lies in how that technology is used to transform real-world experiences. And our difference is your difference.
22: Emite
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms)
Join hosts Alex and Tom as they dive into the future of customer experience (CX) with Jonathan from Emite (www.emite.com/) . Discover Emite's innovative platform that integrates data from various sources like Amazon Connect and CRM systems into a unified solution, providing self-service reporting, dashboards, and KPI tracking.
Learn how AI and IoT are transforming industries by processing real-time data from smart devices, and uncover the evolving role of contact center agents as knowledge workers. Explore how Emite bridges the gap between technical and business teams, enhances operational efficiencies, and utilizes...
Join hosts Alex and Tom as they dive into the future of customer experience (CX) with Jonathan from Emite (www.emite.com/) . Discover Emite's innovative platform that integrates data from various sources like Amazon Connect and CRM systems into a unified solution, providing self-service reporting, dashboards, and KPI tracking.
Learn how AI and IoT are transforming industries by processing real-time data from smart devices, and uncover the evolving role of contact center agents as knowledge workers. Explore how Emite bridges the gap between technical and business teams, enhances operational efficiencies, and utilizes...
Просмотров: 14
Видео
Reimagine the future of your contact centre - a CloudInteract and AWS webinar
Просмотров 58День назад
Unlock the potential of modern contact centres with Amazon Connect and Cloudnteract. Learn best practices, AI strategies, and actionable steps from industry experts in our webinar recap.
21: Mastering Amazon Connect Billing
Просмотров 2221 день назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) Join hosts Tom Morgan and Alex Baker on ACP, the Amazon Connect Podcast, for an in-depth exploration of Amazon Connect billing. This episode covers the differences between consumption-based and subscription-based billing models, delving into their respective advantages and challenges. Gain valuable insights into managing ...
20: Simon Leyland, CEO CloudInteract
Просмотров 12Месяц назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) In this episode of ACP, hosts Tom and Alex welcome Simon Leyland, the CEO and co-founder of CloudInteract. They discuss Simon's career journey from the telecommunications and IT sectors to establishing CloudInteract, focusing on revolutionizing customer experience. The conversation covers the transition from traditional t...
19: Omningage and Rocket CCaaS
Просмотров 18Месяц назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) In this episode of ACP, hosts Tom and Alex are joined by special guest Ajmal Mahmood, Customer Experience Director at Omningage (www.omningage.cloud/) . Ajmal shares his extensive background in the contact center industry, discusses the building of Omningage's Amazon Connect-based product Rocket CCaaS (rocketccaas.cloud/)...
18: Learning & Development
Просмотров 152 месяца назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) Join us in the studio as we dive into the realm of Amazon Connect's learning and development. Discussing the dynamic nature of Amazon Connect, we explore how to stay updated with its continuous feature changes. Discover the new AWS Skill Builder learning plans tailored for Amazon Connect, including a deep dive into the Am...
17: Performance monitoring and experience management with Operata
Просмотров 212 месяца назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) In this episode of ACP, hosts Tom and Alex delve into the world of contact center optimization with John Mitchem, co-founder and CTO of Operata (operata.com/) . John shares insights on his two-decade career in contact centers, leading to the establishment of Operata. The discussion covers the evolution from traditional co...
16: re:Invent is Coming
Просмотров 113 месяца назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) Join Tom and Alex in the studio as they dive into the latest updates and innovations in Amazon Connect, preview AWS re:Invent 2024, and explore the importance of planning for this massive event. Discover what's new with Amazon Connect, including free-text search functions, enhanced generative AI summaries, and new dashboa...
15: Quality Monitoring
Просмотров 133 месяца назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) Deep Dive into Quality Monitoring with Amazon Connect. Join Alex and Tom as they delve into the latest updates in quality monitoring for contact centers. Discussing Amazon Connect's new metrics, APIs, and advanced quality management tools, they explore the tech that can transform the evaluation process, ensuring better cu...
14: Nopaque
Просмотров 263 месяца назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) In this episode of ACP, we are joined by Phil Smith and Steve Mew from Nopaque. They dive deep into their journey through cloud computing, the inception of Nopaque, and how they're tackling challenges in telecommunication testing with innovative tools. They discuss the significance of IVR mapping, integration of AI, and t...
13: AI in Amazon Connect
Просмотров 224 месяца назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) In this episode of ACP, Tom and Alex dive deep into the exciting world of AI in Amazon Connect. They discuss how AI is transforming the contact center landscape by empowering agents, enhancing customer self-service, and providing supervisors with crucial insights. Key areas of focus include AI-driven agent assist with Ama...
12: The Independent User Group for Amazon Connect Inaugural Meetup
Просмотров 34 месяца назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) In this episode of the ACP podcast, we broadcast from the inaugural meetup of the Independent User Group for Amazon Connect, held at the London Stadium in the UK. We kick off setting the scene and highlighting the excitement surrounding the event. Throughout the episode, we managed to track down and talk to some of the ke...
11: After Deployment with Corey Miller, AWS
Просмотров 75 месяцев назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) In this episode of ACP, we were joined by Corey Miller, a Senior Engagement Manager at Amazon Web Services. Corey brings a unique perspective to the table with his extensive background, which includes a 28-year tenure in the United States Air Force as a military police officer and his subsequent transition into the techno...
10: Arie Hazekamp, Amazon Connect
Просмотров 115 месяцев назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) This week we are joined by special guest Arie Hazekamp, a Senior Partner Solutions Architect from AWS, all the way from sunny Barcelona. Arie shares his journey into the world of AWS and Amazon Connect, highlighting the transformative impact cloud technology has had on customer experience solutions. The episode delves int...
9: Project Management
Просмотров 76 месяцев назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2304015/open_sms) In this episode of the Amazon Connect Podcast (ACP), we talk to Saffron Archer and Veronica Larena, both delivery leads at CloudInteract, about the key aspects of successfully managing Amazon Connect deployment projects. We delve into the importance of project management, the challenges of coordinating with multiple stake...
8: Workforce Management & Optimization
Просмотров 126 месяцев назад
8: Workforce Management & Optimization
5: Planning your Amazon Connect deployment
Просмотров 218 месяцев назад
5: Planning your Amazon Connect deployment
4: Amazon Connect in financial services
Просмотров 218 месяцев назад
4: Amazon Connect in financial services
3: Audio and Video Communication Widgets
Просмотров 199 месяцев назад
3: Audio and Video Communication Widgets
Realtime Call Transcription & Automatic Summary Generation for Amazon Connect
Просмотров 2829 месяцев назад
Realtime Call Transcription & Automatic Summary Generation for Amazon Connect
Transfer from Amazon Connect to Microsoft Teams without PSTN License
Просмотров 1889 месяцев назад
Transfer from Amazon Connect to Microsoft Teams without PSTN License
How to: Bring your Amazon Q Application to Microsoft Teams - Financial Services Demo
Просмотров 7249 месяцев назад
How to: Bring your Amazon Q Application to Microsoft Teams - Financial Services Demo
can you send the details how do we get the summary in agent workspace...
"Promo sm"
But how to integrate amazonQ with teams ?
Broo!!
"Promosm"