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Great example. just one point- need to change the BR conditions to: apply it only when incident changes to critical.. without that u will create duplications of announcements for the same incident again and again with each update.

Current.setAbortAction(true)

Nice

I think UI policy execute first. Let me know why your answer is client script

Hi, suggestion is to use the ACL than the client script to determine if the record has been saved or not. ACL - current.isNewRecord() on the specified field

Awesome, thanks!

When to use studio? Can we create the table using Studio?

Thank you🙏

Hi Bro, Thanks for the wonderful videos. What shortcut are you using to get the GlideRecord code with one click? I really appreciate any help you can provide.🙏

Amazing Bro

Thank you for the video and GOD BLESS YOU AS WELL

Bro you are doing a fabulous job.. was just concerned if syntax would be answer == false ( as it's Boolean) Wondering why it worked for answer == "false" in string 😅

Can you please tell me that this interview question series is for how much year of experience?

Hi andi, thank you for sharing valuable information. I got one error regarding same issue. I got work notes from another incident. How can I resolve the issue

Department is showing empty when clicking on caller feild lookup can u help for that

Is it possible to add ui action to related list ? If yes how can you explain

sysparm_item_guid' is backend value for attachment??

var agr = new GlideAggregate('incident'); agr.groupBy('category'); agr.query(); while (agr.next()) { gs.info(agr.category); var gr = new GlideRecord('incident'); gr.addQuery('category', agr.category); gr.query(); gs.info(agr.getRowCount()); } Same script I am using but why it's not working?

After using this script but not working correct *** Script: *** Script: 6 *** Script: database *** Script: 6 *** Script: Hardware *** Script: 6 *** Script: inquiry *** Script: 6 *** Script: network *** Script: 6 *** Script: software *** Script: 6 This is output. But I am checking in incident table showing different Category: (empty) (4) Category: Database (2) Category: Hardware (11) Category: Inquiry / Help (45) Category: Network (6) Category: Software (13)

**Script Include var Test = Class.create(); Test.prototype = { initialize: function() { }, fn1: function() { var names = this.fn2(); return names; }, fn2: function() { var first_name = "John"; var last_name = "Doe"; return { first_name: first_name, last_name: last_name }; }, type: 'Test' }; **BG Script var testInstance = new Test(); var names = testInstance.fn1(); gs.print("First Name: " + names.first_name); gs.print("Last Name: " + names.last_name); **I guess this is easy

All's good, current.update() is not needed, br automatically does that.

Very very nice videos, this dependent field concept cleared sooo many questions for me in a very easy way, assignment group - assigned to, service - service offering, I wish I had seen all these videos before interview, I would definitely be at a better place.

That was a real nice question. Could you please pleqse continue this series @serviceNow World

Analysing all scenarios BR is the best way - client script wont work with list view and also with right click save or ctrl+s, it will work eith action submit/update. BR will cover all the areas. Even the reference qualifier is not best

You could use client script also for this, on change client script, but if yiu wwnt to save it thrn br is ok

Thabks for telling about getXMLAnswer yr, it solved things for me a lot.

Everythinf is good, just one addition, we should be fetching display value of category because its a choice field and the backend value is visible. We can do ga.category.getDisplayValue().toString();

Nice 🙂, can you please continue with these series ??

Please continue yiur series with practical use cases qs well

All these are good and very good, but now a days they only ask scripting and scripting.

Hi, could you please clarify the Q.1 We cannot actually restrict users from editing values in the list view using the onCellEdit client script. My understanding is that we can only alert the user if they attempt to edit a value. For example, function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; if(newValue == 'resolved' || newValue == 'in progress' || newValue == 'active'){ alert('You cannot change the status to in progress or resolved from the list view'); } callback(saveAndClose); } If there’s something I’m overlooking, please correct me. As far as I understand, to truly prevent editing in the list view, we would need to create Access Control Lists (ACLs).

Was creating a new formatter record necessary ? Because activity formatter is ok global table which means it's available for all the tables, so you can bring it from available bucket to selected in configure form layout

Hi there, I got doubt here I need to restrict attachment limit size also , how can inachive If i do in system property -> security There if increase the size it will impact all the instances I mean all the tables. I need to achive only particular table how can I achieve this here, pls let me know

Without using "groupBy", it gives correct result. Any specific reason that you used it?

In glide aggregate it self in while or if loop itself we can trigger right using gs.eventqueue() Why again here we used gliderecord api again

Bro I need to print last year records of perticular month by using script?

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Event registry<incident>

Amazing video.

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This scenario is possible or not , need to update work notes but date should be 2 days or 4 days back date only, not update date.

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Is it best practice to delete ?

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Thank you very much for considering my request 🎉. God bless you too